So many players say they can run X room better than the current manager/director. I'm not saying you couldn't, but since you sincerely wish you could, why don't you start taking the necessary steps to becoming a poker room manager? Get a job dealing, become a floor, and in 4-5 short years you might get that opportunity.

Maybe I will... the Tampa HR poker room will surely still be a mess by then.

ha ha.. don't think outsiders can make it in 4 yrs. the way it is over there right now implies they don't like change.

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Is the younger floor guy Scott on here?

Since the seats are negotiable your point is kind of a half truth.

Complaining here or elsewhere has proven to be useless - there is almost zero effort at customer satisfaction. But venting always makes me feel better:

Why are one or two PLO games sharing in any kind of promotion? It's literally 50 to 1 on the number of tables.

If they were smart (and as you can see from the disgruntled nature of the comments here they are not) they would give players an option - a tournament seat or a (lesser?) amount in cash. I am sure the reason no such option exists is because they hardly promote their tournaments, fail to provide the structure in advance, and couldn't fill the seats otherwise. The current promo is truly unfair as it takes money from the cash players and fills the seats at the tournament - which, again, benefits their inability to get people to otherwise enter.

Plus the house just straight up takes player's jackpot funds via the tourny rake. Pretty lame imo.

Actually, you are completely off base and SB has a point. They actually need someone from outside the poker industry who can provide a fresh perspective and who understands marketing and customer service. The room is run poorly and players complain constantly because THR has the market mostly cornered with no reason to improve things. If there was serious competition they'd have to change, but as mentioned ad naseum they don't strive to improve because they don't have the proper incentive in the form of real competition.

They've made some marginal changes and improvements here and there but IMO a lot of players had high hopes after Scott came on here and then they hired a new room manager to replace the previous guy who seemed completely disconnected from reality, but I think it's becoming obvious that these hopes were blue sky. Not to say Scott has not been responsive, he has been where he is able to be, but he is clearly not individually empowered to make major changes.

+1. This is a really good point.

THR isn't the only room who does this per se but this is another way to get money to disappear into the rake rabbit hole where it only benefits the house.

Please explain how I am completely off base. Almost every single poker room that I have played in has players who claim they could run the room better. I wasn't defending THR.

I've never heard someone becoming a poker room manager without having to work their way up the ladder. One could be a marketing genius and have excellent customer service, but without casino experience (s)he will probably not be hired as a poker room manager.

Even if you are correct and you need to work you way up - I still say ten people on this board (with zero marketing experience and no management experience) could do a better job - based on comments alone.

But I am pretty sure the poker room manager here is just a figure head with no power. The room does everything it can to increase profits. From charging full prices for drink to clocking people out when they leave to use the bathroom - it's run like a skim operation. So I am pretty sure ANY MANAGER would be doing the exact same job.

I understand that you are not defending THR, likewise I’m not saying that SB in particular as a random player would be the right guy to run the show (although he may be perfect for the job for all we know, don’t know him personally, I'd be willing to bet he wouldn't do worse than what they've had in the past ).

It’s off base IMO to not consider that THR could use fresh ideas and a paradigm shift in how they interact with and treat players and how they present their product. Many successful business people come from outside a given industry, they bring a fresh perspective as opposed to doing things the same way they’ve always been done. I believe that THR’s poker room would benefit from having a leader who has a demonstrated track record in strategic marketing/business development coupled with a successful customer service background as opposed to just coming up through the dealer ranks.

This is one way that organizations become more innovative, by prospecting outside the usual suspects within the industry to locate new talent. These types of leaders are well-positioned to leverage best practice business strategies, reposition good ideas from another industry, and catalyze new ideas without the myopic baggage of past industry experience.

To find someone that hasn’t necessarily come up through the dealer ranks to manage the room but who has achieved success elsewhere in business and who could apply the principals that engendered their previous successes to THR would be beneficial to the growth of the room and by extension to the players. It wouldn’t be hard to surround this person with people who have traditional “up through the ranks” experience in the gaming side of things.

You can’t please all players all of the time and poker players are notorious for complaining. However based on the large amount of negative comments on 2P2 and in the room it appears THR is successful (if you want to call it that) because they have little competition as opposed to providing a superior product. Imagine if they actually cared enough to provide a product that was based on best practices!

all the new people dont help if the overall goal of the THR poker room continues to be maximazing shortterm profits.

Change in middle management will not help anyone.

They can hire 100 people out of this thread and nobody will be able to improve things if the higher-ups (there has to be a manager that controls the poker room manager, after all) don't approve a strategy that sacrifices (some) shortterm profits for higher longterm profits...

therefore, the whole discussion about hiring ppl from this thread is unnecessary.

Did they replace the chairs yet?

This is the all important question. Will be there tonight to check lol.

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If they did I'm sure they're not good enough. They probably move when you go the bathroom, and I bet the PLO players have better chairs.

I'd bet that anyone on this board could make a better chair than HR has.

+1 for the lolz

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Now that's funny.

But to those that say THR doesn't listen to their customers, I suggested that the chairs be black.

^^ Good stuff. By the way, I bet if THR had just offered the current chair manufacturer some gas cards, they would've given us better chairs in the first place and wouldn't need to be replaced. (To answer the question, no, they have not been replaced yet.)

Anyway, I will say that I think Tom has done a pretty good job making some positive changes since he took over. If you talk to him, you'll realize he does know what he's doing, and he does seem to genuinely care about his customers. Of course there's still plenty to fix and improve upon, but things are trending in the right direction.

The chairs are too damn high. Lower the chairs!

I was there a couple months ago and tried one of the new chairs and liked it. Surprisingly comfortable I figured they would have picked one and ordered them for the room.

About a month ago a floor asked me to try one of the new chairs that was sitting at an empty table next to mine. i didnt care for it, as the back was straight up with no give at all. But that's OK, that's why you get input

But there was a shift change shortly after I tried the chair. So I went to tell another supervisor my comments about this particular chair model. That's when it became apparent there isnt really any system to capture player input. The chair had no reference number (like I tried chair number 3), no form to write down comments, no central place to consolidate them. So i told a floor what I thoght of the chair, but have no confidence that actually went any further than that discussion.

Well, word has come down from on high that 2 of the suspected (read: known) colluders are no longer allowed to sit together at the PLO game (not sure about nlhe). Moral victory I suppose.

Also, the employee who informed me of this said that he would bet money they would be banned within 3 weeks. We'll see....

"Things are trending in the right direction".

I wish I wasn't too intoxicated to post a picture of a ****ing snail in a puddle of glue.

Did you not see the "email me for structure sheets" post?

/

Yes, I've noticed the few dozen structure sheet-related posts here. Tournaments are probably what this place needs to improve upon the most. Basically every aspect, from rake to marketing to yes, the God blessed structure sheets, needs a LOT of work. But since Scott said they've hired someone new to handle tournaments, that tells me they are finally doing something about it.

Is the black chip bounty (event 7) a one day event?

Edit: Yes it is. Finally found the structure and details after 30 minutes of searching.