Quote:
Originally Posted by Shagadelic
Regardless of the poor customer service, you have to understand where the Floor and the Dealers are coming from. Any underage gambler in the poker room is a GCC violation, and costs $10K a pop, because of multiple violations the Borgata Management is holding Floors/Dealers/Waitresses personally responsible for any violations, and have actively fired people lately.
One of the few male cocktail severs got fired over not carding someone in the poker room that was served a ginger ale... Though this sounds awful in the Borgata's defense, the eye in the sky only sees an open beverage that MIGHT be booze served, without carding the person...
I understand the need to card, without a doubt. Myself and three of the four of us have worked in jobs that required us to card people. It's the seemingly random problem she had with our I.D., seemingly just because it was from Canada. We were trying to figure out afterward what legitimate reason there could be, but couldn't identify any meaningful difference between our driver's licenses and those of the Americans around us. And she never told us what, other than being from Canada, was the problem with our identification.
Anyway, this ended up being relatively minor. The cardroom was awesome, the dealers were excellent, the drinks and waitresses were fantastic. I guess I did have one other issue, but I suspect there's a good reason for it: At my 'home' cardroom if you get up to, for example, go to the washroom, you will be dealt cards, but your hand will be auto-folded as soon as the action gets to you.
At the Borgata, I missed a couple of dealt hands where I ended up sitting well before the action would have got to me. I don't like not getting hands I've "paid" for in blinds, so this bothered me- but as I said I suspect this might be standard, and have decent reasoning behind it (I just can't figure it out for myself).