Quote:
Originally Posted by skiier04
I see the BDPO bonus offered in my account but clicking the "opt-in" button doesn't do anything... anyone else having this problem?
I would call support, supposedly they can manually opt you in. As I learned today, if you click on "opt-in" but it doesn't actually work, then your points will not count toward the bonus tickets.
Anyone planning on using this promo who hasn't been actively monitoring it, check right now, because there's a chance you weren't opted in even if you clicked on that and thought you were. If you still haven't been opted in, call support right away so they can manually do it.
-Warning, minor whine incoming-
I received the first email about this promotion on March 7, which told me about the promotion and told me to opt-in. I found the bonus on the client, and clicked "Opt-In." Foolishly, I assumed that actually following the instructions would opt me in and register me for the promotion.
I received another email today about the promotion (which I had forgotten about), so I went to check how many points I had accrued since I clicked "opt-in" (back on March 7 or 8) and how many tickets I had acquired so far. Much to my surprise and delight, it was saying I had earned 0 points toward the promotion and was still giving me the option to "Opt-In." I then checked my poker point history, and I have accrued about 375 points since March 10 (first day I played after clicking "opt-in"). So, I should have qualified for a 10+1 and 20+2 ticket by now.
Called support, spoke to rep, he said he was manually opting me in now and that all future points would count toward my bonus. I said, basically, "thanks, but I would also like credit for the points I have earned since I originally opted in to the promo back on March 7 or 8." The response was basically "No chance. You should have called us and told us that our software sucks and you weren't opted in even though you did exactly what we told you to do to opt in." I'm an occasional, recreational player, so I don't really keep tabs on my points/bonuses. It seems foolish that if a player clicks "opt in" for a promo, the onus is then on the PLAYER to confirm that they were, in fact, opted in. Maybe that's naive of me.
After getting nowhere with phone support, I sent a written message. No response yet (other than the boilerplate "here's your number, we'll respond as soon as we can"), but I'm not optimistic.
If you want to participate in the promo, verify you're registered!! And if anyone else has had this issue, and success with getting retroactive tickets for points you earned but weren't credited, would love to hear it.