Quote:
Originally Posted by nonoyoker
i've been on this site for over 7 years. as a lot of other people who aren't very active, sometimes i don't have the time to read through 40 pages of posts to get an answer, un top of that, it seems nobody has gotten any decent service without a complaint being posted.
beyond that, why do you think a poker site should be given a weekend or two off? there business is still fully operational on weekends right? further more, i'd go as far as to say they are probably busier on weekends than on weekdays, which would mean they should have more customer support on weekends, not have people taking days off.
lastly, i've sent 4 emails over the past 7 days with no response, i even sent in the bill and ID pictures before they even asked me to do it, because i didnt' want to have more delays.
Thanks for trying to defend the great people over at global poker, it's always nice to see someone on the payroll taking up the good fight for a site when they are clearly not doing their part to take care of their players in the customer service realm.
Lol, a shill?? Damn... that is almost as flattering as being called a bot. The truth of the matter is, I have a fairly keen eye for the obvious. Had you taken the time to either read waaayyyy back two or three pages, you would have seen that Global rep is here regularly now. As far as the shill joke goes, I regularly commented on the lack of professionalism when they disappeared for almost two weeks.
Another way you could have sought answers is this cool site....
www.google.com it provides soooo much information on pretty much everything, including, wait for it.....Global Poker, aka VGW Holdings. Prior to any comments or accusations, I checked them out. After seeing that they have management with decades long experience in the industry and involvement with public companies, I came to the way too obvious conclusion that their goal is not to rip off dopey poker players half a world away. The regulatory bodies will require annual audits and that is good enough for me. Now, I might be a bit naive in trusting an overseeing regulatory body and certified public accountants as opposed to maniacal forum posts declaring a scam that offer zero proof, but I'll take that risk.
By the way, I am also a shill for WPN. I have spoke out in favor of them, especially since their reps have first hand resolved a couple of issues for me. I did not accuse them of anything, but merely posed my problem. That may have provided a slight edge in attaining a favorable resolution. Crazy, huh?
Shill? Nah, just someone with the capacity to look into things prior to making stupid accusations with foundations in bull****. I am open to being on their payroll, but I'm thinking they may not like my performance as a customer service rep, maybe Kimbr's personal assitant!
To your viable questions....no, I do not think they should get the weekend off. I have read that they are greatly understaffed and do not expect someone to work seven days a week and twenty-four hours a day. They should hire staff adequate to support the demand for customer service. You also have a valid point in that they are surely more in demand on the weekend vs weekday. Again, I don't expect one person to be available 24/7. As pleasant and patient as Kimbr has been, there should be someone to help toe the line. On the flip side, no network here has someone follow their thread around the clock. A customer service phone number may be helpful, but honestly, what site has reps that are actually helpful on the phone or live chat? My personal experience has been that the 2+2 forum reps for every network are light years better than the ones you deal with on the phone or chat.
As someone else said, it seems they grew faster than they were capable of handling. I'm sure they will grow in staff to handle the demand, too.