Originally Posted by FlyingSchmidt
So my "test" withdrawl has finally been approved. I did a small amount $10 cash out to test their systems. They advised it should show as a deposit in my account within 1 business day.
However, they added a nice caveat in their response that you should all be aware of.
"...We also would like to take this opportunity to inform you that our minimum amount for cash out has been increased to $50.00 effective last May 06, 2017. Please be guided accordingly.
Please feel free to let us know if you need further assistance.
So if you've got $49 in there it's not your money any more, well you can't get it back unless you win that extra buck. Not a very good business practice in my opinion and may just be a deal breaker. As far as I'm concerned, every single penny I deposit is MY money, period. They get their cuts out of the hands played and should not be able to charge any fees to transact, transfer or convert my legal tender in any other fashion.
They're not doing any of this last part. It's still your money.
The TOS actually says the minimum withdraw is $100. They've been allowing as low as $5 though up until this.
This was bound to end and there's a very good reason for it. They are overwhelmed right now with support requests and cash outs. It seems they grew faster than they expected and got caught understaffed. Even if they had the staff though, all those $5 and $10 withdrawals back log the system. They have to spend time reviewing each one. There are people depositing $10, playing, cashing out their few bucks the same night, and repeating the process every time they play.
By removing all those transactions they can get their back log caught up and process withdrawals quicker again. Everyone wants fast cash outs. This is ultimately how it will happen.
You will always be able to withdraw your funds under $50 if you close your account, they aren't going to keep your money. Every single site has a minimum to withdraw, and maybe they'll be able to lower their threshold again in the future but for now I'm kind of surprised it took this long considering how their response times have slipped well below what they'd like them to be.