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Old 05-12-2017, 11:09 AM   #951
yourgfmyrailbird
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Re: General questions Globalpoker.com

Quote:
Originally Posted by glutenfree View Post
They're not doing any of this last part. It's still your money.

The TOS actually says the minimum withdraw is $100. They've been allowing as low as $5 though up until this.

This was bound to end and there's a very good reason for it. They are overwhelmed right now with support requests and cash outs. It seems they grew faster than they expected and got caught understaffed. Even if they had the staff though, all those $5 and $10 withdrawals back log the system. They have to spend time reviewing each one. There are people depositing $10, playing, cashing out their few bucks the same night, and repeating the process every time they play.

By removing all those transactions they can get their back log caught up and process withdrawals quicker again. Everyone wants fast cash outs. This is ultimately how it will happen.

You will always be able to withdraw your funds under $50 if you close your account, they aren't going to keep your money. Every single site has a minimum to withdraw, and maybe they'll be able to lower their threshold again in the future but for now I'm kind of surprised it took this long considering how their response times have slipped well below what they'd like them to be.
This guy seems like someone i wpuld hang out with. He knows the process. No bull.
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Old 05-12-2017, 12:39 PM   #952
yourgfmyrailbird
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Re: General questions Globalpoker.com

Quote:
Originally Posted by a dewd View Post
xD
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Old 05-12-2017, 07:29 PM   #953
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by SportsmanWSG View Post
Hello GlobalPoker,

almost 24 hours since my cash out request - it's usually a 24-48 hour waiting period till approvals right? Thank you!
Can you provide your GP username so I can check the status of your cash out request?
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Old 05-12-2017, 07:32 PM   #954
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by JB24Dolphins View Post
can you grant me PM access so I can message kimber
Please provide your GP username so I can check the status of your cash out request.
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Old 05-12-2017, 07:35 PM   #955
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by Lemesee View Post
Kimbr, Support at Global Poker hasnt responded to my 10 or so emails across a week to verify my documentation for cashout. I have deposited well over $1000 on your site and would like to know that I can cashout ahd feel comfortable depositing more. Please tell me how to proceed!
We're backed up right now and spamming us with multiple emails won't help at all. If you can provide your GP username, I'd be more than to check for you.
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Old 05-12-2017, 07:39 PM   #956
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by RyanFeldman View Post
Hello --

I made multiple deposits and PayPal didn't recognize the charges so they showed up as disputes, but the funds have already come out of my bank account. As soon as I saw it, I informed PayPal the charges were legit and cancelled the disputes. But my Global Poker account got suspended. I emailed support but no response. Can you please unblock my account?

Thanks,
Ryan Feldman
We're still waiting for the go signal from our Finance Team regarding your dispute. As soon as they give the go signal, we'll reactivate your account.
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Old 05-12-2017, 07:55 PM   #957
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Re: General questions Globalpoker.com

Quote:
Originally Posted by BabyStretch View Post
Hey GlobalPokerCSKimbr,
I didn't receive any request for documents to my e-mail. My name on globalpoker is BabyStretch and my e-mail is xxxxxxx@yahoo.com
I just sent you an email. Thank you.
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Old 05-12-2017, 07:58 PM   #958
gatton2019
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Re: General questions Globalpoker.com

I have a Virginia driver's license and I'm currently going to graduate school in Tennessee. Will there be an issue with my driver's license address and electric bill address not matching up when I send in documents for cash out verification?
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Old 05-12-2017, 08:23 PM   #959
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by Charles2183 View Post
Can you please reply to my email globalpoker? Charles2183 is my user ID. Thank you guys
We have already complied with your request.
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Old 05-12-2017, 08:27 PM   #960
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Re: General questions Globalpoker.com

Quote:
Originally Posted by Alltheway_up View Post
I have a thought.... Release my cash-out. Case #734126. Another thought stop Scamming People. Another thought for the poker players. please stay away. Waiting on my cash out for the past 7 days.
I just processed your cash out request earlier today. If you sent us the correct documents in the first place, this would've been processed quicker. Also, this isn't a raffle. More emails won't mean more chances of us replying to you.
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Old 05-12-2017, 11:16 PM   #961
gatton2019
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Re: General questions Globalpoker.com

Global,

Does the address on your power bill need to match up with the address listed on your driver's license?
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Old 05-13-2017, 02:08 AM   #962
Gravity Tester
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Re: General questions Globalpoker.com

hey kimbr, its been 5 business days as promised. I'm still pending a withdrawal. sn... Gravity Tester.

thanks so much.

gravity. also curious about items that are found. i asked awhile ago.

thanks,
gravity.
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Old 05-13-2017, 02:28 AM   #963
Charles2183
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Re: General questions Globalpoker.com

Kimbr will you please check my email....
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Old 05-13-2017, 03:02 AM   #964
beatlemn
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Re: General questions Globalpoker.com

Hey kimbr could you check the status of my cash out request? i only attempted 5 dollars so i could get the verification stuff out the way as soon as possible. my gp name is beatlemn
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Old 05-13-2017, 03:21 AM   #965
Eric Lessons
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Re: General questions Globalpoker.com

The website is currently not loading for me and I was registered for sit and goes at the time of it going down....
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Old 05-13-2017, 03:30 AM   #966
Eric Lessons
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Re: General questions Globalpoker.com

Your site is back up but my account balance is incorrect. I also can't find the 6man sng that I was registered for that never started when the site went down. That buy-in is also missing from my account. Along with a 2nd place finish in one of your sit and goes that was running at the time before the site went down.

edit** I have received the 2nd place finish payment but I am without the buy-in for a game I was unable to play due to the website being down. It never even showed more than just me being registered when the site crashed. I would like to receive that buy-in back.

Last edited by Eric Lessons; 05-13-2017 at 03:38 AM.
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Old 05-13-2017, 05:07 AM   #967
YGOchamp
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Re: General questions Globalpoker.com

I think my balance is correct but I'm missing a hand history from right before the crash so I'm not 100% certain
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Old 05-13-2017, 09:39 AM   #968
Deal!
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Re: General questions Globalpoker.com

Quote:
Originally Posted by gatton2019 View Post
Global,

Does the address on your power bill need to match up with the address listed on your driver's license?
Nah

Sent from my SM-N920R4 using Tapatalk
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Old 05-13-2017, 09:59 AM   #969
2blackaces81
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Re: General questions Globalpoker.com

Quote:
Originally Posted by yourgfmyrailbird View Post
xD
Lmao....well done

Sent from my VS987 using Tapatalk
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Old 05-13-2017, 10:47 AM   #970
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by yourgfmyrailbird View Post
I know this is not a cash out thread but i have received several cashouts in a timely manner after verifying my documents. Be patient and follow the steps and they will do their end of the deal. After documents are verified it usually takes 1-3 days for cashouts to reach paypal. Another 24 hours to reach bank.

One issue needs to be addressed;

If you signed up through facebook, or otherwise, changing email/password. This is a compromise in account security.
We do not have access to player passwords. You can reset it from your end by clicking on the forgot password link or we can send you an email to click on a link to reset the password.
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Old 05-13-2017, 10:50 AM   #971
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by dieno View Post
Is there any way to see what email address I signed up with? I did the whole Facebook sign up thing and the email on Facebook is old. Does it go by the email from Facebook or from Paypal?
Send me a PM so I can check.
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Old 05-13-2017, 10:51 AM   #972
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by glutenfree View Post
They're not doing any of this last part. It's still your money.

The TOS actually says the minimum withdraw is $100. They've been allowing as low as $5 though up until this.

This was bound to end and there's a very good reason for it. They are overwhelmed right now with support requests and cash outs. It seems they grew faster than they expected and got caught understaffed. Even if they had the staff though, all those $5 and $10 withdrawals back log the system. They have to spend time reviewing each one. There are people depositing $10, playing, cashing out their few bucks the same night, and repeating the process every time they play.

By removing all those transactions they can get their back log caught up and process withdrawals quicker again. Everyone wants fast cash outs. This is ultimately how it will happen.

You will always be able to withdraw your funds under $50 if you close your account, they aren't going to keep your money. Every single site has a minimum to withdraw, and maybe they'll be able to lower their threshold again in the future but for now I'm kind of surprised it took this long considering how their response times have slipped well below what they'd like them to be.
Nailed it! One of the reasons why the minimum amount was increased.

Last edited by GlobalPokerCSKimbr; 05-13-2017 at 10:56 AM.
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Old 05-13-2017, 10:52 AM   #973
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by yourgfmyrailbird View Post
This guy seems like someone i wpuld hang out with. He knows the process. No bull.
I totally agree with you.
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Old 05-13-2017, 10:55 AM   #974
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by gatton2019 View Post
Global,

Does the address on your power bill need to match up with the address listed on your driver's license?
It doesn't have to but we follow what's in the utility bill. That's the one that has to be the same address that you registered with your GP account. Also, make sure that you take a photo of the whole document and not just the envelope and that it's within the last three months.
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Old 05-13-2017, 11:02 AM   #975
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by Gravity Tester View Post
hey kimbr, its been 5 business days as promised. I'm still pending a withdrawal. sn... Gravity Tester.

thanks so much.

gravity. also curious about items that are found. i asked awhile ago.

thanks,
gravity.
As I have checked, the first cash out request was unclaimed on your registered PayPal. The second one is on hold until we get confirmation that you've already sorted this out with PayPal.
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