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Old 05-01-2017, 07:05 PM   #751
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by RMC459 View Post
Username is RMC459
I sent you an e-mail just now.
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Old 05-01-2017, 07:36 PM   #752
xjinpark
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Re: General questions Globalpoker.com

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Originally Posted by GlobalPokerCSKimbr View Post
May I know your Global Poker username so I can check the documents you sent?
Hey could you please review my cash out as well?
Username: Dubrockets
Thank you so much!
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Old 05-01-2017, 07:57 PM   #753
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Re: General questions Globalpoker.com

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Originally Posted by xjinpark View Post
Hey could you please review my cash out as well?
Username: Dubrockets
Thank you so much!
Sent you an e-mail just now.
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Old 05-01-2017, 09:42 PM   #754
HicSvntDracones
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Re: General questions Globalpoker.com

I had not thought of that and will give it a try. But I'm not trying to use a HUD; I just want to review and get better.

Would either of these options prevent HUD use?

1. Ability to sort hand histories by amount won or lost so I can look at them on GP.

2. Get hand histories mailed at the end of the week.

Either way, I hope something like this can be implemented. It's very hard to use GP as one's main site if one has any interest in reviewing hands and getting better.

Quote:
Originally Posted by dieno View Post
I'm having the same problem. I click to buy gold coins and it goes to Paypal. But once I am on Paypal's site it says:

Sorry, we can’t complete your purchase at this time
Please return to the merchant and choose another way to pay.
Quote:
Originally Posted by BGnight View Post
AAAAND, being off a web based browser, it takes 2 seconds to copy/paste HH in the dealer scroll. I've done it. This actually makes Global better than other sites. There's absolutely no reason to store the HH. The hands stick around long enough to go back and copy/paste them to your notes.
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Old 05-01-2017, 11:00 PM   #755
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Re: General questions Globalpoker.com

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Originally Posted by GlobalpokerCSTravi View Post
We appreciate for your feedback and will take note of it Chazley. It's on our table though we are confident that it won't happen. But don't worry, if ever, we assure you that there will always be ways for you to purchase gold coins and cashout your bankroll. Good luck and see you on our tables!
HI can you please help !!

I requested I payout and sent my documents for verification I still didn't hear anything , sent sevral emails to get a respond back and I didn't hear anything back , now I start getting worried , my user name with global poker is :

adam559

can you please check and let me know what is going on with my payout , or if you need any additional info let me know

thank you
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Old 05-02-2017, 10:19 AM   #756
Slimwick
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Re: General questions Globalpoker.com

Hey global I have sent verification documents twice. Have been waiting 3 days for pay out. Got email from you saying needed to be in jpeg format but that's what I sent both timed. Would like to know if there is anything else I should do.
Thanks
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Old 05-02-2017, 11:06 AM   #757
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

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Originally Posted by adam559 View Post
HI can you please help !!

I requested I payout and sent my documents for verification I still didn't hear anything , sent sevral emails to get a respond back and I didn't hear anything back , now I start getting worried , my user name with global poker is :

adam559

can you please check and let me know what is going on with my payout , or if you need any additional info let me know

thank you
I just sent you an email. You need to resend us a colored copy of your ID.
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Old 05-02-2017, 11:08 AM   #758
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

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Originally Posted by Slimwick View Post
Hey global I have sent verification documents twice. Have been waiting 3 days for pay out. Got email from you saying needed to be in jpeg format but that's what I sent both timed. Would like to know if there is anything else I should do.
Thanks
Please provide your username so I can check.
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Old 05-02-2017, 12:06 PM   #759
Slimwick
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Re: General questions Globalpoker.com

My user name is slimwick. Thanks agien
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Old 05-02-2017, 12:19 PM   #760
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Re: General questions Globalpoker.com

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My user name is slimwick. Thanks agien
I already replied to your e-mail. Please check. Thank you.
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Old 05-02-2017, 12:34 PM   #761
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Re: General questions Globalpoker.com

I replied to your email. I'm still confused on what to do? Thanks for looking in to this.
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Old 05-02-2017, 03:40 PM   #762
Fiery
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Re: General questions Globalpoker.com

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Hello, I sent my ID/docs ~2 weeks ago and never received a response about it. Is there something else I'm supposed to do? Username : Fiery.
Quote:
Originally Posted by GlobalPokerCSKimbr View Post
Make sure that you email us using your registered email address. As a security measure, we require all customers to write from their registered email address when requesting specific account information.
I sent the documents via the email I used to sign up, but used a different paypal email for the withdrawal request. Could that be a possible reason as to why I haven't received the paypal money?
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Old 05-02-2017, 03:48 PM   #763
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Re: General questions Globalpoker.com

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Originally Posted by Fiery View Post
I sent the documents via the email I used to sign up, but used a different paypal email for the withdrawal request. Could that be a possible reason as to why I haven't received the paypal money?
It shouldn't be an issue as long as the PayPal account is also under your name. In your case, you sent your documents using a different e-mail address and not the one you registered when you created your Global Poker account.
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Old 05-02-2017, 05:28 PM   #764
LADYLUCK420
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Re: General questions Globalpoker.com

Hi Kimber this is LADYLUCK420. I'm having an issue with a pending cash out. If you recall there was an issue with my son and I having an account. We got the situation resolved and I've made multiple withdrawals since. Why is customer service now asking me to resolve the same issue we resolved a month ago? Can you please help me get this situation taken care of. Thank you!
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Old 05-02-2017, 07:27 PM   #765
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Re: General questions Globalpoker.com

Quote:
Originally Posted by LADYLUCK420 View Post
Hi Kimber this is LADYLUCK420. I'm having an issue with a pending cash out. If you recall there was an issue with my son and I having an account. We got the situation resolved and I've made multiple withdrawals since. Why is customer service now asking me to resolve the same issue we resolved a month ago? Can you please help me get this situation taken care of. Thank you!
Hello. Sorry for the confusion. I already sorted this out. Please see my email.
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Old 05-02-2017, 07:47 PM   #766
2blackaces81
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Re: General questions Globalpoker.com

Any chance of getting pineapple as a game option?

Sent from my VS987 using Tapatalk
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Old 05-02-2017, 08:49 PM   #767
OK-Poker
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Re: General questions Globalpoker.com

Quote:
Originally Posted by GlobalPokerCSKimbr View Post
It shouldn't be an issue as long as the PayPal account is also under your name. In your case, you sent your documents using a different e-mail address and not the one you registered when you created your Global Poker account.
So I guess I need to figure out what I need to do moving forward. I was banned from paypal after an ebay transaction gone bad several years back. My father let me open an account in his name as we sell on ebay for a living. Mine doesn't, and will never match. Why is this always an issue when it comes to giving the players back their money, not when taking it..........
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Old 05-02-2017, 08:51 PM   #768
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Re: General questions Globalpoker.com

Andddddddddddddd the Omaha crashes...............
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Old 05-02-2017, 09:38 PM   #769
2blackaces81
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Re: General questions Globalpoker.com

$1k rebuy tourney=dead? Message just flashed saying "the tournament has now ended"....not good guys...

Sent from my VS987 using Tapatalk
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Old 05-03-2017, 12:21 PM   #770
yourgfmyrailbird
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Re: General questions Globalpoker.com

Any chance cashout fees (5%) are going to start being added to cashouts or credited back to player accounts? $50 for every $1000 is a lot.

Maybe players could email support and trade the option for freerolls for the option of cashout fees reimbursed. This way players who want to build a bankroll can play freerolls but players with bankrolls, who dont need to play freerolls, can have free cashouts..
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Old 05-03-2017, 05:05 PM   #771
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by 2blackaces81 View Post
Any chance of getting pineapple as a game option?

Sent from my VS987 using Tapatalk
I'll have to contact our Dev Team and ask.
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Old 05-03-2017, 05:07 PM   #772
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Re: General questions Globalpoker.com

Quote:
Originally Posted by OK-Poker View Post
So I guess I need to figure out what I need to do moving forward. I was banned from paypal after an ebay transaction gone bad several years back. My father let me open an account in his name as we sell on ebay for a living. Mine doesn't, and will never match. Why is this always an issue when it comes to giving the players back their money, not when taking it..........
Funds are transferred right away to your account because we want our customers to be able to play immediately. Once a customer purchases a Gold Coin package, it means that they wish to play on our tables and we certainly do not wish to cause any delay.
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Old 05-03-2017, 05:12 PM   #773
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Re: General questions Globalpoker.com

Quote:
Originally Posted by OK-Poker View Post
Andddddddddddddd the Omaha crashes...............
Quote:
Originally Posted by 2blackaces81 View Post
$1k rebuy tourney=dead? Message just flashed saying "the tournament has now ended"....not good guys...

Sent from my VS987 using Tapatalk
I was told that we had issues with both these tournaments last night and we apologize for the inconvenience. You should have received your buy-in + fee by now. Let me know if you haven't.
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Old 05-03-2017, 05:16 PM   #774
GlobalPokerCSKimbr
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Re: General questions Globalpoker.com

Quote:
Originally Posted by yourgfmyrailbird View Post
Any chance cashout fees (5%) are going to start being added to cashouts or credited back to player accounts? $50 for every $1000 is a lot.

Maybe players could email support and trade the option for freerolls for the option of cashout fees reimbursed. This way players who want to build a bankroll can play freerolls but players with bankrolls, who dont need to play freerolls, can have free cashouts..
We're working on removing the PayPal fee on your end eventually like in Our sister site, Chumba Casino. No time frame yet but I can tell you that this is already being worked on.
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Old 05-03-2017, 08:16 PM   #775
sneakysnido11
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Re: General questions Globalpoker.com

Hi My name is Sam snider and I cant seem to get an email back from global poker. I cashed out and sent in verification items, and still haven't heard a peep. I emailed probaly 5 or 6 times, and even tried from another email address, so now I'm hoping posting here will help. My user name is "sneakysnido"
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