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05-15-2017 , 06:05 PM
Quote:
Originally Posted by gkirkw
Hello

I have now had this issue twice. The first time my friend was staying with me and I told him about the site so he played. They put a hold on my account because two people were playing from the same IP not in The same games. He submitted his ID and they took the hold off my account and processed my cash out. I just got another email about two more players that were playing under the same IP as me. I do not know these players and since I play on my phone while I'm at the casino other players might play on the site there. Is there a way to avoid this from happening. This has delayed my cash outs and is getting very frustrating. Let me know how to contact as Global support responses are now about a week.
I already replied to your email. Thanks.
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05-15-2017 , 06:08 PM
Quote:
Originally Posted by CRUDEFINDER
It would seem that depositing would be a priority at an online poker site. After several emails that have gone with no response I must assume that I thought wrong.
I was trying to find out if the Visa gift cards could be used for depositing, but all I get back is an auto response .
Good luck trying to stay in business.
Can you provide your Global Poker username so I can check the emails you're referring too?
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05-15-2017 , 06:17 PM
I cashed out Wednesday may 10th & provided the information you requested. I was told 1-2 business days & it would be in my PayPal. No luck as of yet & ive had no responses for an update. Please help
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05-15-2017 , 06:18 PM
My ID is billyr0404
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05-15-2017 , 06:35 PM
Quote:
Originally Posted by GlobalPokerCSKimbr
Can you provide your Global Poker username so I can check the emails you're referring too?
I didn't send them using my user name , it's Ghardy.
The emails were from cxxxxxxx@aol.com.

Last edited by GlobalPokerCSKimbr; 05-15-2017 at 07:46 PM.
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05-15-2017 , 06:42 PM
Quote:
Originally Posted by Rutledge Smitty
When I click on the purchase gold coins button it takes me directly to PayPal. Where do you see a different option to deposit?
From my windows screen its says use Paypal OR " Pay with Debit or Credit Card"
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05-15-2017 , 06:57 PM
My I'd is billyr0404. I cashed out 5/10 & sent the required information you requested & have yet to hear anything or get my cash out! Please help
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05-15-2017 , 07:24 PM
Username: bikeking19

Cashout number: 0

Requested cashout date: 5/15/17

Sent verification documents on: 5/15/17

Will update if any issues.
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05-15-2017 , 07:29 PM
Quote:
Originally Posted by DJansson11
Hi Kimbr, I requested a cashout on 5/12 a.m. (EDT) and promptly submitted my ID verification documents to the support email by reply, and also in a separate email to that same address in case the reply did not register. I have not received any reply other than the automated support email response indicating I would have a reply between 24-48 hours, and I also have not received funds in my paypal account.

My username is DJansson11, can you please provide an update on when I should expect the funds or a reply email? The ID verification emails were sent from my email address on file, xxxxx@gmail.com

Thank you
I already replied to your email.
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05-15-2017 , 07:32 PM
Quote:
Originally Posted by wholarry1
Hi, my username on global poker is wholarry and I cashed out and sent my ID and proof of address on May 7th, and have yet to hear back. Please help. Thanks!
I already replied to your email.
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05-15-2017 , 08:00 PM
Update: they emailed me.. they said 1 day. Thanks global poker. You are the best. I will update when I'm paid out
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05-15-2017 , 08:05 PM
Quote:
Originally Posted by Billyr0404
My I'd is billyr0404. I cashed out 5/10 & sent the required information you requested & have yet to hear anything or get my cash out! Please help
Please check the email I just sent you.
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05-15-2017 , 08:09 PM
Quote:
Originally Posted by Bikeking19
Username: bikeking19

Cashout number: 0

Requested cashout date: 5/15/17

Sent verification documents on: 5/15/17

Will update if any issues.
Please check the email I just sent you.

That's it for me, guys. See you again tomorrow.
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05-15-2017 , 10:06 PM
Quote:
Originally Posted by GlobalPokerCSKimbr
I already replied to your email.
Hello Kim, perhaps there is some confusion because I have not received any reply from anyone from the emails, or any email from a global poker support address.

I have also checked spam folders. Please advise. The emails were sent from djansson111@gmail.Com requesting cash out from Friday, May 12. Please provide update.

Username: Djansson11
Email: xxxxxxxxx@gmail.com

Last edited by GlobalPokerCSKimbr; 05-16-2017 at 12:50 PM.
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05-15-2017 , 10:16 PM
I must say after noticing that is all the replies for today from Kim, to add to above post, it is a bit concerning to have it told to me that I have already been replied to when my email address has no history of missing emails, and then it may be another full day for someone to address this again. I absolutely can understand being busy and overloaded, but I really am hoping I don't have to settle for another vague 'I already replied to your email' remark tomorrow with no trace of any email in my pretty reliable email server. Not meaning to pile on here, sure I'm not the only one a bit unnerved by being told you were replied to but no receipt. I really hope for a meaningful update tomorrow.
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05-15-2017 , 10:44 PM
GlobalPokerCSKimbr Can you lease check ticket #742718 from May 11th. when I sent in my documents and made withdrawal request and have not been replied back to once. I have sent in a total of 3 emails and never once have you guys responded except the initial email after I put in withdrawal request and you sent email asking for ID verification which I promptly did on may 11th.

Thank you
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05-15-2017 , 10:58 PM
For verification - can I scan and send my driver's license but black out the license number? It would still show photo/name/address.
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05-16-2017 , 12:45 AM
So... I got the $$$. Thank you. One thing though. You guys did give me what I cashed out.. did you take a percentage of what I'm cashing out? Lol
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05-16-2017 , 03:20 AM
CSKimbr,

Cashout requested and verification documents sent via email on May 16th. I understand that you're short on customer support, but I thought I'd post this to possibly speed up the identification process. My username is gatton2019.

Thanks
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05-16-2017 , 08:59 AM
Quote:
Originally Posted by Billyr0404
So... I got the $$$. Thank you. One thing though. You guys did give me what I cashed out.. did you take a percentage of what I'm cashing out? Lol
Paypal takes like a 4.5% fee or something which is why there is a difference.
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05-16-2017 , 09:40 AM
Update to above:

While I'm still trying to find where I received email correspondence, I DID receive my funds overnight (EDT). I am appreciative that this was handled in a timely fashion, so thank you very much Kim.
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05-16-2017 , 10:35 AM
how long from the time you send your requirement ID in to the time you get your payout?
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05-16-2017 , 10:47 AM
Hi Kimber I'm iandeezy on Global poker. I sent pics for validation on 5/8. After a week I followed up by email and a support agent named Billy just replied with the same automated request for verification that I received on 5/7. As ridiculous as that was I still replied with another set of pics for ID just to be on the safe side. Can you please shoot me an email and let me know what the status is? Thanks!
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05-16-2017 , 11:32 AM
So hereís my take on Global poker. To give you some perspective on me, Iíve been playing poker for 10 years and although itís not my primary business, I have, at times, relied on it to make rent as a month or two grinding at Commerce has always come through. Currently I play 5-5 NL and have been loving the 5-5-10 PLO hosted by 2+2 and Live at the Bike legend limon.

Unfortunately I broke my leg in a surfing accident and Iím off the feet for 2 months. I was jonesin for poker, but Iíve gotten brunt by Stars and FD, like many of you and Iím always apprehensive. I tried Bovada a few years back; won a tourney and received cash outs, but with a Mac, their software crashing was too frustrating to continue.

CUT TO:

Iím chilling on my couch, nursing my leg, sedated on top pharmaceuticals, wasting my life on FB and this add for Global Poker shows up, so I go and have a gander at their site. I quickly blow through the 2 dollar advance they give and after a bit of deliberation I decide to make a deposit of 50 bucks. I play the sit and goes, do well and run it up, then I try the 6 max PLO, a game I love and run like **** and run it down. The action is so sick that I wonder if dudes are working together, but it could be just bad luck; bad streaks are the nature of the game. I make a small withdraw to test the system and it comes back in 4 days after sending a bill and a copy of my license.

Once I get the withdrawal back from Global I decide to make a bigger deposit as I want to play closer to my normal game. The biggest games on there are 2-4 NL and 1-2 PLO, although Iíve seen a couple of 10-20 games go.

I run well and build it up and its time to make another withdraw, but this time they tell me I canít withdraw because there is another user from my ip address using the site. My wife started an account and has only played with her free 2 dollar gift. Sheís just learning the game and was bored as I spent so much time grinding on there. We have never played at the same table. Itís troubling that they are holding up my money because she is also a user. You would think they would at least check to see if that user had played at same table as me before holding my up my cash out and essentially accusing us of collusion. Red flag number one. Still waiting on the cash out.

Red flag # 2: Iím playing in a juicy 2-4 game and I have very detailed notes on my competitors. Suddenly as Iím being sent yet another pot, the site crashes. I get back on a few mins later and people start reconnecting to the table, but the money is gone. ****, ****ed again by online poker, I think to myself. Another player tells me to click the seat and sure enough my money shows up, but I have no idea if that last pot appeared in my account. The cards start flying once I click the seat, but my notes have disappeared (For me the notes are everything and Iíve never lost them on FT or Stars). I quickly pick up AK and even though Iím ready to bail, Iím not just gonna fold it so I open and get 2 callers, typical to the action before the crash. Flop Ks Kc 2s. Sweet! I bet pretty big, there was no sense slowplaying before the crash, and I get a caller who has position on me. 4s on turn and I check and Villain makes a small bet. Hate the flush card, but I call. Blank on river and I check again only to have Villian insta pot, around 150 bucks now. ****, I wish I had my notes, but I make the tight fold and get off the table with my profits. An hour later I go back to the account to see whatís up and my notes have magically appeared. The dude is still sitting and my note on him is literally: DONK, MAKES POT BLUFF ON RIVER. ****! That sucks.

I write customer service saying, hey, I should get something here. Notes are a huge part of my game and they write back that they donít see it that way, that the notes are not guaranteed and that I made the decision to fold. I think itís lame that they donít offer anything, but Iím not gonna lose sleep over it.

This recent delay on the cash out is a bit more troubling and I hope itís resolved soon. Regulated to my couch I grinded hard this weekend and made in line with what I would consider a good week rate, live.

All and All I think the site has some good stuff going on. The action is fast. So fast, in fact, that you really have to be paying attention or you will get timed out. This keeps the games moving at lightning speed.

There are some technical glitches that are troubling. When you go all in sometimes it leaves a few cents in, so youíre really not all in and it gives the other guy a chance to raise you and if you misclick or get bounced you could lose a huge pot. The tourneys are tiny, like hardly worth the time, unless youíre just learning and they donít have antes, just blinds, in a turbo setting, which in itself isnít that bad, just different.

The cash games are good, pretty typical of online and I do think Global is attracting a Facebook general poker player pool, which is nice, but with the technical glitches and the issues with payout and with the entire pay system going through Paypal, which takes 2.9% of your cash-out, Global doesnít offer checks, Iím hesitant to recommend the site to friends who take poker seriously.

If it resolves the cash out issues and fixes the technical glitches it has some potential though and if you happen to break your leg, like me, it might not a bad way to get in the poker fix. IF the cash out comes!
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05-16-2017 , 11:43 AM
Quote:
Originally Posted by DJansson11
Update to above:

While I'm still trying to find where I received email correspondence, I DID receive my funds overnight (EDT). I am appreciative that this was handled in a timely fashion, so thank you very much Kim.
Just a heads up, some ISPs filter out various incoming emails with keywords. It has happened to other people here. Once they went to a free email service like GMail, correspondence went back and forth fine. I don't know if that is the issue you are having, just putting it out there.
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