Yeah, ok whatever Roger except this is a casino and for many it is a form of entertainment, it isn't wall street and you are not Gordon Gekko, dealers and staff at THR are front line customer service employees and should always, and I repeat, always, be as polite and friendly as possible to customers. It's good business, simple as that.

With that said my experience, and I have a lot of hours at THR, is that there are only a few non friendly dealers, most are friendly or just neutral. We already had a discussion about the grumpy old guy in the cage who is a jerk (just ask Browser), I think that he may have colored the whole experience negative for DeucesM.

Not sure why a cashier would expect a tip. It's the exception, not the rule. I tip dealers of course, and brushes when they get me a transfer or help me out some other way, but I've never tipped at the cage.

I will also say that while there are several employees, from dealers to supervisors to the cage, who are rude, the majority of the employees are very nice. I get along with just about everyone there. Agreed that there should be zero employees who are ever rude, but that takes us back to the monopoly discussion, and that horse has been beaten to death.

Most shocking part of this thread for me is learning that the cashiers expect to be tipped and/or that it's customary in any way to ever do this. I had no idea this was a thing people did. The cashiers might not like me very much

There is a clear plastic box at the cage where tips are accepted (don't try to give tips directly to cashiers). Obviously, the tips are shared among all the cashiers.

Just to clarify, I would not tolerate "rude" from anyone who is a THR employee. However, I don't expect dealers to engage in friendly chit-chat if they are busy or not so inclined. I expect dealers to efficient, accurate, facilitate fast play (inform players of action on them), and to enforce the rules. If they are also charming, charismatic, etc, that is nice, but not expected by me.

Obviously, players also have different personalities. Some like to be friendly and chat, and some are stone faced. Negreanu and Hansen are examples of each. Since this is my favorite hand of all time, you can guess which type of personality I prefer:
http://www.youtube.com/watch?v=L1ZTx7VoBHY

Sorry, but I still love the place. As Roger said, the biggest problem in THR dealers is that some make TONS of mistakes, particularly when counting out big stacks.

February promotion?

only applies to USA players, canadians not invited.

Just to clarify...not looking to make friends by any means. Just looking for professionalism and common courtesy, not friends or even friendliness. After playing at other rooms in the area I find that mine is a popular attitude toward HR. I have talked to some players who go to other places even though HR is closer simply because of the staff.

I think maybe a combo of shifts not being managed correctly and a steady stream of tourists make it the way it is. The staff there are probably not born aholes. But if peoples' sleep is jacked up all the time due to the place being open 24 hrs. then that will definitely make people highly irritable. Pros who are running bad can also contribute since they get pissy when they expect and need to win. Then the incentive to treat people well is down due to the hard rock name drawing in tons of first timers. If you have a great name and location and will get enough business no matter how you treat people then why treat them nice?

Most the dealers are cool and some are great. Bad apples ruin it though and management are straight up clowns...

I have to admit if they had some good promotions I would be willing to put up with it. Without that though I will not tolerate those jerks. It could put me on tilt then the next thing I am stacking off.

They don't switch employees' shifts all around. If you work days, you work days. If you work nights, you work nights. Maybe some slightly different hours some days, but it's not like shift work where every person works days, evenings, and overnights in a rotation.

Like Machi already said, a lot of this circles back to the monopoly angle which has been mentioned ad naseum. They have no interest in being a world class organization based on best practices because they don't need to be to get business. They won't improve until they have to improve, especially at the management/supervisor level which is where the problem really lies.

Despite this THR is still the best place to play though due to the traffic.

It is the best because of the constant stream of tourists and the loose action from the pit players.

The dealers are for the most part pretty decent with a few stand outs on both ends of the spectrum. But id say there are only a few supervisors/dualrates that don't have a cocky and condescending negative attitude to players and dealers alike.

Interesting angle shoot blow up at 2/5NL last night. Player 1 and 2 are heads up to flop. 1 leads out on flop and turn, 2 calls. On river, 1 checks, then player 2 pushes his stacks (about 150) forward about 4 inches, but short of the betting line. (he's in seat 8, where there's lots of room before the line). Player 1 says call. Player 2 then turns over his cards, showing second pair. Player 1 then shows KK for overpair.

Then, player 2 says he didn't bet, since his chips didn't cross the line. Of course, he didn't say this immediately after player 1 said call. He was silent until he showed his hand, saw he lost, then spoke up. Player 1 objects, and Player 2 says words like "don't give me that Islamic bs". and "you're not going to be a terrorist with me".

Player 1 plays semi regularly. He has an accent, is always a nice guy, polite, and I have never seen him berate a player or take a bad beat poorly. Player 2, OTOH, I've played with twice, and both times he started arguments at the table, mostly about political stuff. He spews bs about the Muslim Brotherhood taking over the government, Obama is Kenyan, blah, blah, blah. He gets really loud and worked up as he describes his political views. He said Glenn Beck is the gospel, and everything he says is true. I'd heard of "low information voters" before, but never actually met one before this guy.

So the two start arguing about the call, and the floor is called. I'm sitting next to player 2. When he starts lying to the floor about what he said to player 1, I spoke up. He tells me to STFU, that I wasn't in the hand. I tell him "look, you did a great angleshoot, but you don't get to make up your own facts. You'll get to keep the money, but they ought to kick you out for angleshooting." They end up taking him back to an office, the floor rules it's no bet since the chips didn't cross the line. He didn't return.

I hope they ban that guy. We don't need angleshooting racists at the tables.

I was there when that dude blew out. He almost knocked my chair over. Pretty sure he is just angry at the world. He blows out 2/3 times he comes to the rock.

Funny part is that the other player came and talked to someone at my table...just laughing about the guy calling him a terrorist.

I don't think irony means what you think it means.

Browser - I've seen that sort of thing before there. Not sure if it was the same person, although he sounds familiar. You played it correctly IMHO. Agreed he should be barred, or at a minimum be given 6 months on the sidelines to think about it. If word got out that THR treated all angleshooters that way, my guess is that it would cut down on 99% of that by the regs.

Usually when something like this is posted/told, you'll get the response that P1 should know better, has learned his lesson, etc., but the problem with that is that it misses the point.

That is that P1 could well be a new player, and doesn't know these tactics. And if we are trying to grow the game we have to make sure that this sort of crap doesn't fly. Of course, it's hard for you as a player not in the hand to do anything during the hand (you could probably see this coming a mile away), which is why the dealers should police this much better than they do.

But I've been waiting for that to happen for many years, and - in most places - it hasn't yet. One exception that comes to mind is Venetian. I've seen many attempted shots there foiled because the dealer was paying attention.

"incongruity between what is expected to be and what actually is; a situation or result that That displays such incongruity "

From my experience working with border patrol officers, they intelligently distinguish between all people with accents and terrorists, and are honorable people They also would never start baiting someone with a comment about "Islamic bs". And since they are law enforcement, one wouldn't expect them to be the angleshooters.

But maybe your impression of border patrol officers is different then mine, so you may not see the irony of the situation. Perhaps you expect them to be racist, cheating MFs, in which case I agree there would be no irony.

So sick of people turning 250 into 1k then asking for a transfer so they can min buy again. There are a few regs that do it consistently and it's such a joke. They should have to bring the whole stack (up to table max).

Coming to Tampa next week for work, but have Monday afternoon free. Can anyone tell me how many runners they usually get for the 1230 bounty tournament and how log it normally lasts?

Thanks.

Was there from MN for the first time tonight, pretty much agree with this thread, seems like they have a ton of different people always coming through, so it doesn't matter if they aren't run the best. There was one dealer that was amazing though, delt faster than I've ever seen, was super proficient and kept everything moving. I think his name was Oscar? Idk, he was probably 30 and was black. That guy needs a raise.

FYI, we're not allowed to mention staff names here, even if it's complimentary. Probably want to edit the above post.

And for the record, as everyone who plays THR knows (and who reads the above post), that is DEFINITELY not the right name! (If you are ever on that named guy's table, you'll see why.)

I also have played with Border Patrol hat guy. He went nuts arguing with some other dude. After a brief exchange about a previous hand, he came up with, "I bet you're a Democrat!!" It then progressed to Obama, then to being a Yankee, then a possible fight, then doing certain things to each other's relatives (which Border Patrol guy trumped by bringing the other guy's father into the scenario, which was most unexpected). I had the best seat in the house, right between them. Damn good entertainment.

Confirmed nutjob. Didn't figure him for an angle shooter, though, but apparently he is that as well. A true Renaissance man.

Oh, the irony!

I disagree. The better way to stop this is to make it so that the max any person can contribute to the pot is 60bb, regardless of their stack. Once they get to that point, they count as all in.

Or were you just selfishly looking for a "solution" that favors how you like to play?

That's a perfect description of his MO. I think he patrols the border between reality and Glennbeckistan.