Quote:
Originally Posted by ATrainBoston
So after one week of the new Encore poker room, and having played three sessions of 5-10 NLHE, I have a few thoughts to share….
*The games aren’t that good. I guess the gamblers now have the option to play slots and high limit table games, not just poker.
*The rake is ridiculous. We are paying $9/per half hour at 5-10. TR is $7, MGM, is $7, Borgata if I remember is $6, Foxwoods was $7.
*The dealers on average are the worst I’ve ever seen anywhere. Yes, I know they are new, but I’m just stating a simple fact. Being charged a historically high time amount while a new dealer is wasting time at the table is an aggravating experience. They had quite a gall choosing this rake amount when they are just starting and they have these dealer issues; there are also several other issues yet to be worked out that others have mentioned, such as the wait for chips, service, the cage, comps, etc.
*I will really be disappointed if they don’t run decent tournament events at this place. But last night I overheard a floor person who seemed pretty high up say that if cash games continue to be very busy, they will not have ANY tournaments at all. Ever. He also seemed to say that the so-called tournament area is instead intended for use as the sports book/simulcast area if that bill gets passed in Massachusetts. I understand that tournament tables don’t bring in the revenue as cash tables do, and that they are basically just a gimmick to attract players to the property. But I think they’d be making a mistake if they have no tournaments. There is a slice of the customer base that loves tournaments exclusively and they’d be turning their backs on them.
*A lot about the place’s attitude seems to be that “We are in an expensive place to operate, so we are just going to maximize short term revenue everywhere we can.” As a free-enterprise supporter myself, I approve their right to make their own business decisions. But we as customers should remember this place was given basically a regional state-sanctioned monopoly to operate all kinds of gambling 24/7, serve drinks late, etc., giving them huge exclusive advantages. These kind of advantages could destroy the competition, for example NH charitable gaming obviously has been rocked badly by this. NH should step up to make changes to try to address this.
Monopoly is bad, competition is good. I think we as customers should support the other poker options in New England too, and point out these problems at Encore. It feels crazy for me to say it after waiting literally years for a big poker room to come to the Boston area, but after the first week I am getting the sinking feeling that Encore could make the poker situation around here WORSE.
Excellent opinion, especially when it comes to the impact on other venues.
And especially spot on regarding this:
"*The rake is ridiculous. We are paying $9/per half hour at 5-10. TR is $7, MGM, is $7, Borgata if I remember is $6, Foxwoods was $7.
*The dealers on average are the worst I’ve ever seen anywhere. Yes, I know they are new, but I’m just stating a simple fact. Being charged a historically high time amount while a new dealer is wasting time at the table is an aggravating experience. They had quite a gall choosing this rake amount when they are just starting and they have these dealer issues; there are also several other issues yet to be worked out that others have mentioned, such as the wait for chips, service, the cage, comps, etc. "
From what I've read on this forum alone, the dealers are not trained or experienced enough to be charging such an exorbitant rake/time. It comes out to much more than $9 per half hour when the operation is so beset with delays that eat up the average hands per down.
Thanks again for the insight. Really makes a difference to me. Here I was chomping at the bit for Encore to open to fly in and play and now I realize that the costs, from hotel expense to transportation getting to and from and the impact delays have on hands played make it not a good choice for me.
Hope they get it together, especially when it comes to tournaments and running a smoother operation. How hard was it to fully train their dealers and cashiers? How difficult is it to employ enough beverage and food servers?
Everything I've read here agrees with this assessment. Hard to fathom how Encore can fail to put the necessary money and energy into running the casino once they poured billions into building it. So sad.