Quote:
Originally Posted by 2OutsNoProb
Yes, really. I find it very, very difficult to believe that the above situation exists over a large sample. You do not lose 7-8 hands, which is FIFTEEN MINUTES worth of hands, by pulling in chips too slowly or organizing the rack foolishly. You'd literally have to be taking 30 seconds each and every time for actions that normally take 3 seconds. There's no way this would be able to stand. You're likely giving cherry-picked examples to make your point - no regular dealer would remain in a room if they were dealing 10 hands/half in a small stakes NL room.
Come out to Detroit and play. Unionized dealers that split their tokes between all dealers in the casino (pit, poker, etc). There are some that are consistently awful, but there's no direct financial feedback for their actions.
I *think* that the official room procedure is that they scramble the deck after each hand, cut it, and give it one riffle before it goes into the machine. (I presume to check for boxed cards, but the only answer I've ever gotten for why they do this is "procedure".) A good dealer just kind of scoops the deck and muck pile from left to right with one hand, gathers it up, rips it and drops it in a 3-4 seconds, the bad dealers give it a three-count mini-wash (or more), then take their time squaring the deck, riffle, tap tap, drop in machine. Maybe not 30 seconds, but easily 15. Then there are additional seconds here and there all over the course of a hand.
The worst ones get just about 10/down, the merely 'bad' ones may get 12, and the good ones are above 16. I'd complain more often to the floor guys, but even as it is they don't have enough dealers on staff to open more tables and clear the waiting list
Of any place I've ever played, Detroit is the worst in terms of staff competency. Bad dealers are a rare occurrence in Vegas or AC (although I've heard horror stories about the cash games at the Rio during the series), but here they're pretty common in the casinos. The sad thing is that the guys that work in the charity rooms have to hand shuffle, but because they're keeping their own tips the game still moves faster than at the casino with the shuffle machines.