HUD Holdem Manager Support - Page 872 - Poker Software -- Two Plus Two Poker Forums

Two Plus Two Forums Online Poker Sites & Marketplaces Poker Software

[HUD] Holdem Manager Support

Post Reply Subscribe

...

Page 872 of 2213

First

372 672 772 822 852 862 867 868 869 870 871 872 873 874 875 876 877 882 892 922 972 1072 1372 1872

Last

Page 872 of 2213

First

372 672 772 822 852 862 867 868 869 870 871 872 873 874 875 876 877 882 892 922 972 1072 1372 1872

Last

02-08-2011 , 04:09 AM

#21776

joshuasp75

newbie

Join Date: Apr 2010 Posts: 28

Quote:

Originally Posted by parisron

Fozzy, any update news on the poker stars scanner fix? Should I just give up hope that they will ever fix it?

+1
I had a problem with Table Scanner crashing my HEM and the support e-mail reply had me update - which worked for a little while but began crashing again. I don't want to lose all hope that my money was spent on a HM App that will never work.

Quote

$25m Guaranteed WPM on CoinPoker

Join the action now

Daily Rewards • Splash Pots • CoinRaces

02-08-2011 , 06:56 AM

#21777

pukerz

old hand

Join Date: Oct 2007 Posts: 1,382

is something wrong with the equity %/$ev ?

I have 2 hands where I got AA vs AKo & AKs in pre and it says I have 71.9% and 68.2% equity..?

the ev $ values seem wrong due to this aswell

was using version 1.11.05d, upgraded to .05e and still have the problem

Quote

02-08-2011 , 10:08 AM

#21778

bwslim69

I'm a Diva, Bruh

Join Date: Oct 2009 Posts: 25,139

Why are my SNG results and EV for those tournaments exactly the same? Am I missing something?

For example if I bubble a SNG I should have some +EV but obv no winnings but the software says it is the same??

Quote

02-08-2011 , 10:15 AM

#21779

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,222

Quote:

Originally Posted by coolnout

i have xp

Use 7-zip to right-click > extract > to unzip the update installer to a new folder. Open the new folder you created and copy all the contents manually and paste them into the \Holdem Manager install folder.

Quote:

Originally Posted by rowhousepd

Arrrg.

So correct me if I'm wrong, but given that I've already purged a lot of old hands and re-imported some of the same ones, the only way I'm going to get it back to a clean db w/ HEM stats that are accurate is to create a new db, correct?

Correct

Quote:

Originally Posted by wayneking7

OK so was going through some of my stats today. I play Double or Nothing SNG's so im in the tourney -> reports tab.

I was reviewing my play at the 50/100 blinds so i filtered for only tourney BB = 100. As im going through it i see my steal pot with 8-10BB's is way lower than it should be (and what i know i play)

So i filtered further to get to the bottom of it. I filtered for:
Tourney BB = 100 (same as b4).
Previous action = unopened.
Hero position = CO, BTN and SB (all steal positions).
Hero BB between 8 and 10 as follows:

Even worse here i only have 22 hands with this filter and looking through each individual hand i can see that i stole 18/22 = 81.8% not 77.3% as told by HM.

I then thought well maybe filtering between 8 and 10 BB's will only come up with spots where i was 9 BB's so i filtered for 7-11BB and even more dumb **** started to hapen.

There is clearly something majorly wrong here and this has shattered my confidence in the program because im not sure what stats to believe anymore.

Please fix this mess

I copied all this down and wrote up a bug. I will test it later this week and forward it to programming if I can duplicate it easily. If I can't duplicate it I may need you to send me a hand sample for testing. Please zip and email the problem hand histories, with a link to this thread and your forum name, to [email protected]

Quote:

Originally Posted by Aillemkall

I created a new DB. I followed all the steps, but my session tab still does not work for CAP games. I'm using 1.11.06a Internal.

Which Operating System, Firewall, and Anti-Virus are you using?

Filter > Clear and then Filter > Use for all. Also try enabling the Options > Settings... > Miscellaneous > [x] Auto apply filter changes to all tabs

If that doesn't work, please email [email protected], with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Quote:

Originally Posted by TID!

What site and what games are you playing? What version of HM?

UB/FTP/Stars.

Newest version of HEM.

I recently set up PS automatic importations...so thats set. FTP, I think works well since it writes tournament results to the HD. UB DEFINITELY has issues....it seems like I have to do this manually from email(correct?) which means tonnes of time cut and pasting(can you show me a faster way?).

I did all the cutting and pasting last night for this months tournaments yet still couldnt see some tournaments.

Im at my wits end...this cant be that hard??!!!!???

Anyone use HEM for donkaments on UB/Cereus....is this doable?
....

Yes, unfortunately you have to copy the tourney summary info to text file and import those files.

Quote:

Originally Posted by parisron

Fozzy, any update news on the poker stars scanner fix? Should I just give up hope that they will ever fix it?

Quote:

Originally Posted by joshuasp75

It seems to be working for most of the customers using our latest beta but some are still having issues. Most of the people with issues are either on XP or do not have their settings configured properly.

Please check these threads for details and if they dont help to solve your problems please post your details on our forums. Some of the other techs on the forums use the scanner regularly and have been dealing witht he scanner problems since the recent pokerstars updates. They will be able to help you better than I can.

http://forums.holdemmanager.com/tabl...t-working.html

http://forums.holdemmanager.com/tabl...okerstars.html

http://forums.holdemmanager.com/tabl...h-january.html

Quote:

Originally Posted by pukerz

There were quite a few EV bugs in .05d and the first .05e version we released shortly. They should be resolved in the .05e-1 that is released and our latest beta.

Please update to the latest version -

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

If the EV problem persists, please zip and email the problem hand histories, with a link to this thread and your forum name, to [email protected]

Quote

02-08-2011 , 12:02 PM

#21780

gsiciliano

Pooh-Bah

Join Date: Aug 2009 Posts: 3,942

Hello Fozzy,
Sometimes my HM starts not to import all the hands from the sessions I play and when that happens I purge some hands and the problem disappears. So, I assume that whenever my HM starts "missing" some hands it´s b/c I don´t have enough space for the DB. Is there any way I can see how much space do I have? And is there something I can do to get more space?

Quote

02-08-2011 , 03:28 PM

#21781

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,222

Quote:

Originally Posted by gsiciliano

The more likely cause is a corrupt database. There is no limit to the size a database can be and we have many customers with 10's of million of hands and huge databases.

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Make sure your poker client and hand histories are in english.

Export your Hand Histories
http://faq.holdemmanager.com/questio...6+Export+Hands

If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results. HM archives all the original hands it auto-imports. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/...ta-view-01.jpg

Then can you create a new database http://faq.holdemmanager.com/questio...elete+Database

Finally reimport all your hands/notes/summaries into the new database

Quote

02-08-2011 , 04:01 PM

#21782

gsiciliano

Pooh-Bah

Join Date: Aug 2009 Posts: 3,942

Quote:

Originally Posted by fozzy71

The more likely cause is a corrupt database...

Thanks, I´ll try that.

Quote

02-08-2011 , 06:26 PM

#21783

$upermad4it

Pooh-Bah

Join Date: Mar 2006 Posts: 5,274

I cant get stats/notes when replaying a bunch of hands from a tournament, Would like to replay a sng, and take notes, but the replay stats are not appearing. Using 1.11.06a, show player stats is checked.

Quote

02-08-2011 , 07:56 PM

#21784

GhostFoxFC

stranger

Join Date: Dec 2010 Posts: 7

Hi, I just installed HEM on my secondary computer. Im running into trouble having HUD track hands on FT. The hud will pop up but wont track any hands. Ive tried changing the directory of my folders and still no success. Im using Windows 7. Has anyone else had this issue or have any insight on how to fix this?

Pls and Thanks

Quote

02-08-2011 , 11:15 PM

#21785

phastmike

newbie

Join Date: Oct 2006 Posts: 38

So I have been trying for almost an entire 15 day trial to get HEM to work properly, and despite loading updates, opening firewalls, fixed permissions, reloading updates it just won't work does this program really work for some people? I've been using PT for years and if I ever had a problem it was fixed within hours. I think it is beginning to affect my game for the worse. And fozzy I've been communicating with someone on the HEM forum but apparently he is in the Netherlands, so no response for hours.

Quote

02-08-2011 , 11:53 PM

#21786

Sharkzilla1

adept

Join Date: Mar 2007 Posts: 834

I've been recently playing the new Fifty50 sngs on Stars and they aren't importing properly under my results tab. For some reason some of then end as not finished and put me in 0 place out of 10. However whats weird is that I think its only the times I technically finish in 1st place. My 2nd-9th places I think track properly or close to it.

Any ideas why only my 1sts arent being tracked even though the sng ends when there are 5 people left?

Quote

02-09-2011 , 12:12 AM

#21787

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,222

Quote:

Originally Posted by $upermad4it

Is the Table Manager open? If not, try launching \holdem manager\hmhud.exe manually.

Quote:

Originally Posted by GhostFoxFC

What sites do you play? Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release - http://forums.holdemmanager.com/rele...a-release.html

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.

Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php

Quote:

Originally Posted by phastmike

I dont know what your forum name is on our forums so I cant review your thread there, but I did find some emails from you in our system. Have you tried to uninstall/replaced Norton 360 temporarily yet to see if that is causing the problems, like I suggested? That is most likely the cause of your registration problems and if you refuse to uninstall it we likely won't be able to register any code on your machine. That is one of many software security bundles that causes registration issues and other problems with our software.

Quote

02-09-2011 , 12:22 AM

#21788

phastmike

newbie

Join Date: Oct 2006 Posts: 38

Im mkmnyc on your forum, I am not going to uninstall Norton 360 that is what protects me from all the bad stuff out there on the internet and they provide insurance if anything ever happens.

But I went back and looked and one of the programs that I had set to allow had returned to auto in 360, so let me see what happens now.

Quote

02-09-2011 , 12:36 AM

#21789

phastmike

newbie

Join Date: Oct 2006 Posts: 38

Ok, fozzy here is the solution: a total of 6 files must be set to "allow" in the manage firewall\ firewall settings section of Norton 360.

C:\Program Files (x86)\RVG Software\Holdem Manager\DBControlPanel.exe
C:\Program Files (x86)\RVG Software\Holdem Manager\HMHud.exe
C:\Program Files (x86)\RVG Software\Holdem Manager\HoldemManager.ex
C:\Program Files (x86)\PostgresSQL\8.3\bin\pg_ctl.exe
C:\Program Files (x86)\RVG Software\Holdem Manager\Leak Buster Updater.exe

I will keep you posted but for now this seems to have fixed things.

Quote

02-09-2011 , 12:39 AM

#21790

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,222

Quote:

Originally Posted by phastmike

Those are all mostly known files that need to be set as exceptions in any security software, but that often is not enough for Norton 360 users. I am glad it seems to be working for you so far.

http://faq.holdemmanager.com/questio...lems+(Firewall)

Quote

02-09-2011 , 01:00 AM

#21791

phastmike

newbie

Join Date: Oct 2006 Posts: 38

well that was short lived, after 18 hands it quit updating.

Quote

02-09-2011 , 02:46 AM

#21792

howdini

centurion

Join Date: Dec 2010 Posts: 118

Quote:

Originally Posted by fozzy71

Which Operating System, Firewall, and Anti-Virus are you using?

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

or latest beta - http://forums.holdemmanager.com/rele...a-release.html

If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...ager_Setup.exe. You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works

thanks but I did all this and I'm still getting the error. I'm using window xp pro service pack 3, window firewall and avast antivirus if that helps

Quote

02-09-2011 , 03:20 AM

#21793

parisron

Carpal \'Tunnel

Join Date: Jan 2007 Posts: 21,672

I just updated to 1.11.06a and the pokerstars scanner works now but its super slow?

Quote

02-09-2011 , 06:45 AM

#21794

mocztamas

stranger

Join Date: Feb 2011 Posts: 2

Hello I install HM- yesterday and i uninstall today.. and i lost my all hand historys. can i do something? or i never give back my hand historys?

Quote

02-09-2011 , 11:18 AM

#21795

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,222

Quote:

Originally Posted by phastmike

Im mkmnyc on your forum, I am not going to uninstall Norton 360 that is what protects me from all the bad stuff out there on the internet and they provide insurance if anything ever happens.

I must address this, on a personal level, as one computer user to another:

Norton is mediocre protection at best, IMO. It comes pre-bundled on many machines and people buy it because they dont bother looking for anything else. Good luck collecting on that 'insurance' if you get a bug.

I have not paid for anti-virus in 8+ years and have had no issues my free security couldn't deal with.

Quote:

But I went back and looked and one of the programs that I had set to allow had returned to auto in 360, so let me see what happens now.

Quote:

Originally Posted by phastmike

well that was short lived, after 18 hands it quit updating.

I am sorry for all of your problems but I am not surprised by the results. When I tell someone to uninstall and replace their anti-virus protection I do not do it lighthearted. It comes from seeing 1,000's of similar support posts/emails and doing 100's of remote support sessions with customers that have similar problems.

If you want to replace your anti-virus with one of the others I suggested I can have our sales team extend your trial for another 30 days so you will be able to test HM. If you would like me to do that, please email me at [email protected], with a link to this thread, and your forum name. I will have them extend your trial and we can schedule a remote support session for me to make sure it is installed, setup, working properly, and that you have adequate internet protection. If you don't want to bother, I completely understand.

Quote:

Originally Posted by howdini

hello, when i try to start hem im getting this:

Code:

See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.FileNotFoundException: Could not load file or assembly 'WindowsFormsIntegration, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
File name: 'WindowsFormsIntegration, Version=3.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35'
   at i.a()
   at i..ctor(cw A_0)
   at cw.a(Object A_0, EventArgs A_1)
   at System.Windows.Forms.Timer.OnTick(EventArgs e)
   at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

WRN: Assembly binding logging is turned OFF.
To enable assembly bind failure logging, set the registry value [HKLM\Software\Microsoft\Fusion!EnableLog] (DWORD) to 1.
Note: There is some performance penalty associated with assembly bind failure logging.
To turn this feature off, remove the registry value [HKLM\Software\Microsoft\Fusion!EnableLog].



************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4455 (QFE.050727-4400)
    CodeBase: file:///C:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
    Assembly Version: 1.11.5.3118
    Win32 Version: 1.11.05.3118
    CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
    Assembly Version: 8.3.0.0
    Win32 Version: 8.3.0.0
    CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3614 (GDR.050727-3600)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3082 (QFE.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
    Assembly Version: 3.2.2000.0
    Win32 Version: 3.2.2000.3813
    CodeBase: file:///C:/Program%20Files/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------
System.Web
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3618 (GDR.050727-3600)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase: file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

anyone understand what this means?

Quote:

Originally Posted by howdini

thanks but I did all this and I'm still getting the error. I'm using window xp pro service pack 3, window firewall and avast antivirus if that helps

Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).

Reinstall Microsoft .NET Framework:

1) Download/unzip and run this uninstaller - http://www.holdemmanager.com/downloa...eanup_tool.zip

Restart your pc

2) Install this one: http://download.microsoft.com/downlo...dotnetfx35.exe

disconnect from the internet when instructed and let the install finish

shut down your pc, connect your internet, and start your PC

Try opening HM again.

If you are still unable to get it working Please email [email protected], with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 9:00 - 18:00 EST, 7 days a week.

Quote:

Originally Posted by parisron

I just updated to 1.11.06a and the pokerstars scanner works now but its super slow?

I think a few have reported this, and it is something the developers are working on. Have you checked all of the suggested scanner settings for pokerstars?

Try posting in this stars scanner thread, or create a new thread - http://forums.holdemmanager.com/tabl...h-january.html

Hopefully one of the other tech guys will have some more specific suggestions.

Quote:

Originally Posted by mocztamas

Hello I install HM- yesterday and i uninstall today.. and i lost my all hand historys. can i do something? or i never give back my hand historys?

If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results.

HM moves all hands that it auto-imports to an archive for HUD performance and backup reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

Quote

02-09-2011 , 11:20 AM

#21796

phastmike

newbie

Join Date: Oct 2006 Posts: 38

Well after two weeks of trying to get HEM to work, I'm giving up and going back to PT3, tech supports only solution to my issues seems to be uninstall Norton 360 which is not going to happen. I pay an annual subscription to Norton and also receive insurance from them should their defenses fail, and my PC is backed up daily to their site. The conspiracy theorist in me has to wonder if it is mining my data.

As interesting as the program looks I just don't understand why I have been able to run PT with Norton for years with no problems while looking at the threads the HEM issue with firewalls seems to have persisted for at least 2 years.

Well HEM if you ever get this fixed let me know, but for now I'm back to Poker Tracker.

and for Norton looking at the threads HEM seems to have more issues than my firewall.

Quote

02-09-2011 , 01:01 PM

#21797

mocztamas

stranger

Join Date: Feb 2011 Posts: 2

thank you man but i play on PokerHeaven and I write to support and they answered to me that: "Please contact Holdem Manager Support. The Hand History should still be saved somewhere on your Holdem Manager folders"

Quote

02-09-2011 , 01:05 PM

#21798

Aillemkall

grinder

Join Date: Dec 2007 Posts: 436

I'm using win7, generic windows firewall (with exceptions for HMhud/HEM/etc.), avast! free anti virus, 1.11.06a internal.

I have created a new DB and reinstalled 1.11.06a internal more than once. At first it was showing some of the tables. Now after I reinstalled, I just get those blank stats. Please help, this is day 10 of crazy HEM/HUD issues.

Quote

02-09-2011 , 02:49 PM

#21799

JJMJ100

journeyman

Join Date: Nov 2009 Posts: 232

Looking for some good advice on HUD setups. PM me if you wish to discuss HUD and poker?

Quote

02-09-2011 , 02:57 PM

#21800

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,222

Quote:

Originally Posted by mocztamas

Yes, it should be right where I told you it was.

Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

Quote:

Originally Posted by Aillemkall

This is a known issue we are working on but were hopeful it was resolved with the latest .06a.

Make sure you have the latest version - http://forums.holdemmanager.com/rele...a-release.html

*If that doesn't help:

Please reproduce the problem and post a screen shot - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the '\hem data' folder. Please Zip these folders and email them, with a link to this thread and your forum name, to [email protected]

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Last edited by fozzy71; 02-09-2011 at 03:02 PM.