I was wondering about this as well. I have exported the hands, and I'm about to export notes, but there is nothing that told me where the hands actually went. All I know is that they are somewhere on my hard drive. When I import into the new database, are the hands/notes/etc. automatically detected somehow?

If you are still having discrepancies please try to detail them as best you can and send us the details with screen shots and copies of the problem hands. We can't fix it if without some help from the merge users to pinpoint and send us the problem hands. Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


Technically we don't support play money so if it imported some play money hands and actually is showing the results on your real money reports/graphs, please send us the original hand history files so we can try to make sure they are ignored in the future.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

You should be able to manually delete the tournament.

Left-click the tournament entry in the top window of Tourney > Results > Dataview

In the lower hands window select the [x] All option, to load all the hands from the game.

Left-click one of the hands > right-click the same hand > delete all hands in list

Now you can right-click the tournament entry line in the upper window and choose > delete selected tournament.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

The installer on our site is 1.11.05e but the update package is 1.11.05e-1. 1.11.06 should be released soon, I hope.

If it still don't work it may be an actual bug.

Please reproduce the problem and email a screen shot - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the '\hem data' folder. Please Zip these 2 folders and email it, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.


1: Which Operating System, Firewall, and Anti-Virus are you using?

Please update to the latest release .05e-1 - http://www.holdemmanager.com/Downloads/HmUpdate.exe

Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.

If the hands still aren't importing or giving errors, you may have a corrupt database.

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php


HM moves all auto imported hands to an archive for performance reasons. Hands you have bulk imported using the import from folder/file options do not get archived.

Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).


If you play a site like stars/ftp you can email their support and ask for all your old hand histories and tourney histories/results.


.05a?

Please install the latest version: http://www.holdemmanager.com/Downloads/HmUpdate.exe and go to Filter > Clear and then Filter > Use for all. Also try enabling the Options > Settings... > Miscellaneous > [x] Auto apply filter changes to all tabs

To get all your missed hands imported

1) Right-Click your Desktop > New > Folder.
2) Go to your \HMArchive folder - To verify the path, go to Options > Configure Auto Import Folders > Edit > Archive Folder: _________.
3) Open that folder and copy the hands (folders of hands) you think it has missed. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31). Also get any hand files that are in your \poker site\hand history folder.
4) Paste them into your new desktop folder > HM > Import From Folder.


If they still wont show up your database may be corrupt:

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips


If for some reason they still don't appear, please send me some hands to test import. Please www.7-zip.org the hands and email them to me at fozzy@holdemmanager.net, with a link to this thread and your forum name.

thanks bud, got it workin !

Bodog upgrade and Handgrabber not working.

Is there any way to see tourney graph in chips/hands. (like PT3)
I only see $/tourney or Buy-in/tourney

Thanks

HI -- thanks for the help. Re the information you requested, please see some clarification I need below:

3) The ...handhistory\screenname folder.

I am not sure what you are looking for here, do you want me to mail you a folder or a screen shot of a folder?? Either way, I can't find the folder. Do you just want my hand history folder?

I have sent all of the requested info in a zip file, and I appreciate your help. I really need to have this problem fixed and the product working as warranted in the near future.

Also, fyi, I have downloaded the update, "e-i" or whatever it is called. But when I load HEM it still says I'm running 1.11.05e (no mention of the -i extension) ... dunno if that matters. i don't think that's the issue to be honest, as my version ran just fine for months until two days ago.

I will give someone $20 if they spend 30min or so helping me get my HEM set up again. It's been a year or so since I have used it and I am getting very frustrated and confused trying to figure this stuff out. I am a sng specialist wanting to get into cash games so I would really appreciate it if someone wants to help! PM me if you want to help a dumb sng player thanks!

Quick question Fozzy,

Not sure how to ask this, but it's regarding pokerstars steps. Is there a way to stop these being tracked by HEM, or perhaps fix them? Since winnings are not monetary it throws my graph off, (also if you finish second - which is still a win in Steps) it shows you lose money. I'm not sure if this makes sense to you - but hopefully help if you can. Thanks

Bodog just released another update? Are you using .05w? You will need to talk to the developers of the bodog handgrabber, not us, to be sure the handgrabber supports the latest bodog upgrade. We do not provide support for their handgrabber.

If their handgrabber is working with the new update, but HM is not importing the grabbed hands, you will need to send us some of the captured hands to test. Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


'As of this time we don't have plans to support our internal hand grabber for Bodog moving forward. Bodog still works with a HUD and imports hands with Idleminer as it has in the past. Making hand histories for a site that doesn't write hand histories is prone to errors when the client is updated. We've made the decision to focus development resources on areas of Holdem Manager allowing us to improve features for all users.'


No, this is not possible.


The .05e-1 release still just says .05e at the top, I just wanted to be absolutely sure you were updated.

I wanted the actual hand history files from your \handhistory folder. If they are no longer in that folder they were moved to the HMArchive folder. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________

http://faq.holdemmanager.com/questio...Import+Folders

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).


FWIW, we have a lot of good FAQs to help you set it up and provide free email support. And if the email support fails we usually offer remote support sessions to make sure it is working.

*Please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

Please email the answers to me at fozzy@holdemmanager.net, with a link to this thread and your forum name. Please let me know what time zone you are in and what time/days are convenient for you, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer I schedule support from 9:00 - 18:00 EST, 7 days a week.


I think this is still on the programmers to do list, to make them import more accurately. If you want to be sure please send me some of the step hand history files and tournament summary files to support@holdemmanager.com

I believe your only option right now is to manually edit/finish them to make them more accurate or simply delete the hands (first) then the tourney so they are removed completely.

Is there any way to add more stats to the sessions screen besides the default ones that are there already?

Hey

I have a question.

I have a database with 400,000 hands, all manually imported after every session/after a week of sessions.

Now ive never been using HUD, but i wanted to try. If i would get my HUD to work, would i have to start over again with new hands? Or would it also use all the information of all my previous 400,000 hands?

And i dont really get how to start getting stats on my tables. Like, i know nothing. I specified what stats i want on the table and how many lines, and colours etc. But how do i get this to actually show up at my tables lol? When i just click 'launch hud' or something, i do get stats on my table, but everything is zero.

And if hud works, does it just use all the stats from 1 of the databases that you chose? Or do all the hands that you want to use as information have to come from the same folder? Because my previously imported hands come from like everywhere!

Please help answering some of my questions as i really just havent got a clue.

I can play poker pretty well though, in case your interested.

No, this is not possible currently.

It will use the information from the database you are auto-importing the hands to. You need to configure the auto import folders. HM moves the hands from the original hand history folder to an archive folder during live play with the HUD, for performance reasons. If you manually Import From Folder/File it will not archive them.

You need to setup your poker client hand history folder and preferred seating options. Once that is configured you should be able to open HM and match your seating preferences and configure the auto-import folders by simply using the Auto-Detect button.

http://faq.holdemmanager.com/categor...Poker+Clients/

Once it is setup and auto-importing the Default HUD should show up. To get your new Config you created to work you need to set up the Use For tab for the HUD you want to use to Any Site, or your particular site.

The Default HUD should be set to a site you never play, and make sure none of the other layouts have conflicting rules. Any time HM isn't sure which HUD to use, it will revert to the Default HUD (even if it is set to a site you never play).

http://faq.holdemmanager.com/questio...se+For+-+Tab+3

http://forums.holdemmanager.com/showthread.php?t=13936


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php



The HUD gets the information from the active/default database.

ok Fozzy here is my problem with merge. Here are some photos. Full tilt displays my hud the correct way and merge does not. Full tilt has the hud stats i want which is set on default for all sites the picture is also here of my HEM setting for hud and also the hud stats settings. Notice how i have selected to use these stats for any sites.

My default is for 5 lines in the hud and merge is the only site displaying it different which it is only displaying 3 lines as you can see in the picture and the font is also larger. Do you have any idea why this happens? Now it does this most the time but every now and then merge does display the hud correctly.


[IMG][/IMG]
[IMG][/IMG]
[IMG][/IMG]

When I play on Full Tilt I can't see any of the TABS at all - just a blank area - the side menu is showing and can be changed. As soon as I close the tables and restart it will work. Just restarted about ten times while playing with no success - first start after closing RUSH tables and away it went. No scripts, Ninja etc running at all.

I play exclusively on FTP and noticed that my my MGR as calculated via HM is way off compared to the value I'm actually getting from my affiliate. Ever since the switch the WC rake, my MGR from my affiliate has been consistently lower (10-15% each month) than what is reported on HM. I haven't bought anything from the full tilt store or have other deductions that are subtracted from my MGR, and I have the newest HM update.

Anyone else notice this or have an explanation as to what is going on?

Hi Guys - anyone knows how i add a omaha key to my holdem manager?

First time user of Hold em manager or any hud, so a few ridiculous questions.

How do I get the hud to appear on the poker stars tables? How do I check the stats for previous sessions, it keeps asking me to do for "select players"?

Any other tips?

To get the HUD to appear on the tables:

HUD Options/Launch HUD with Auto Import

This is usually because the Use For tab is improperly configured for one or more of your HUD layouts and/or you are not selecting the proper HUD from the Choose Configuration: drop-down menu. The Default HUD should be set to a site you never play, and make sure none of the other layouts have conflicting rules. Any time HM isn't sure which HUD to use, it will revert to the Default HUD (even if it is set to a site you never play).

http://faq.holdemmanager.com/questio...se+For+-+Tab+3

http://forums.holdemmanager.com/showthread.php?t=13936


Which Operating System, Firewall, and Anti-Virus are you using?

Exceptions set in everything?

I would guess it is a corrupt config file. I just had a customer today, that I met last week, who could never see any data on the Players tab. After having him backup his old sql 8.2 DBs so we could reinstall everything, it seemed to work great, until we pasted his old config file into place. I assumed it was a DB issue but it ended up being a simple corrupt file.

0. Make sure you have installed the latest Beta version.
1. Note your database connection settings from the database management
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings
10. Table manager should start again.


If none of that helps, I would suggest a clean reinstall:

http://faq.holdemmanager.com/questio...o+Uninstaller+

1) Make a backup of your C:\Program Files\RVG Software\Holdem Manager\Config folder, and any other important files.
2) Uninstall HM with www.revouninstaller.com using the Deep setting. You do not need to uninstall PostgreSQL.
3) If given the option, on the 2 following screens of Revo, remove any registry entries and leftover files.
4) Reboot your computer
5) Install the complete setup of HM: http://www.holdemmanager.com/downloa...ager_Setup.exe.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

You should un-check the PostgreSQL Option when running the combo installer.
6) Test if it for a while and see if it works


What version of HM? It sounds like you are still using an old version. We use the same method as FTP now.

Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

*Try creating a new UTF DB - http://faq.holdemmanager.com/questio...elete+Database
*Now import a small portion of your \HMArchive so you can see if the problem exists in the new DB - http://faq.holdemmanager.com/questio...6+Export+Hands
*If the new DB seems to work properly, you will want to import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and export/import any player notes and tourney summaries - and then delete the old DB.
*Make sure you export/backup everything before deleting the old DB - http://faq.holdemmanager.com/questio...+-+Backup+Tips

If the same problem persists in the new database please send us screen shots of the discrepancies and the hands from your archive folder so we can test them. Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com


http://www.holdemmanager.com/buy/1/hold-em-manager

buy now > click here to upgrade

http://www.holdemmanager.com/store/u...ware-product=1


In short you need to configure poker stars to save the hands, HM to import the hands, then start auto import and play. You should also configure preferred seating.

http://faq.holdemmanager.com/questio...er+Stars+Setup

http://faq.holdemmanager.com/questio...or+Poker+Stars


Please update to the latest release - http://www.holdemmanager.com/Downloads/HmUpdate.exe


Make sure the hand histories and poker client are in English. Set your Windows Regional and Language Settings to English (US). Restart your PC.


Try the table finder - http://faq.holdemmanager.com/questio...r+to+Show+HUD+

Make sure you follow the directions exactly.

Pick the table name in the table finder window to highlight it

If you don't see a table name listed, please drag the red X to the table and click OK. Open the Table Finder again and the list should be populated with the table name now, so you can select it.

Left-click and drag the red X to that table window

Click OK


*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...esn't+Work

*Post the answers in a new thread on the HM Forums - http://forums.holdemmanager.com/index.php

I'm using 1.11.05e. I'll try exporting/reimporting some hands into a new database and comparing to what I have now and see how it goes. Thanks.

@fozzy

I have the 15 day trial version, once this finishes can I download the complete program and will my data and stats still be saved and same with my HUD settings?

If you buy it you dont need to download/install anything. You just have to enter your code to unlock the software. The only limitation of our trial is the 15 day time limit.

Ok were working now.. i seen the merge tab i delete it and now it resorts back to the default. Which is great. thanks for ur help Fozzy

I started looking at the Table Scanner today for the first time. Is there an 'auto waitlist' feauture, where if a table meets my criteria, it has me join the waitlist automatically?

A question for Fozzy, or whatever computer geek would like to answer:

From time to time there are questions on these forums about how to handle database and other issues when playing on more than one computer. Is there any reason that we couldn't access postgres on a flash drive, so that it wouldn't matter which computer we were using?

For that matter, with cheap 2 terrabyte external drives on the way this year, couldn't you just put anything that you might possibly use for poker, including postgres, poker E-books, PokerStars (or whichever site or sites you use), tax records, etc., on the external drive? Then you could just connect the drive to whatever computer you are using at the time.

The external drive could be the main storage, and you could back everything up onto one of the computers, as well as online backup or whatever else you use.