[HUD] Holdem Manager Support
02-15-2011
, 08:05 PM
Quote:
Supposedly... 
Send me some screenshots of your HM reports and your rakeback provider reports, for the day in question as well as the day before and after. Also include screen shots of your entire desktop and poker client clock, as well as your Control Panel > Regional Settings. Please tell me what timezone you live in, and if you are using the Adjust Site Import Times option or have adjusted your poker client time/clocks.
Send me the hands from your archive for the day of the discrepancy, as well as each day before and after. If it is easier you can just zip the hands for the entire month of February. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.
To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________
http://faq.holdemmanager.com/questio...Import+Folders
The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).
Send me some screenshots of your HM reports and your rakeback provider reports, for the day in question as well as the day before and after. Also include screen shots of your entire desktop and poker client clock, as well as your Control Panel > Regional Settings. Please tell me what timezone you live in, and if you are using the Adjust Site Import Times option or have adjusted your poker client time/clocks.
Send me the hands from your archive for the day of the discrepancy, as well as each day before and after. If it is easier you can just zip the hands for the entire month of February. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.
To verify the location: Options > Configure Auto Import Folders > Edit > Archive Folder: ___________________
http://faq.holdemmanager.com/questio...Import+Folders
The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).
02-15-2011
, 11:19 PM
02-16-2011
, 01:09 AM
02-16-2011
, 05:34 AM
Is there anyway to get the numbers over a thousand displayed w/ a comma as a separator after every three digits? It's not a big deal with $1,000 but when you play tourneys often and dealing with, like, 23495167 chips in a hand, having those commas would really make it easier on the eyes. 
I believe there's an option for this in PokerTracker, which I used to use a while back. Thanks.
Ditto (but much less important) to be able to round up or down the cents (or at least suppress its value) to the nearest dollar. So $2356548.75 would be => $2356549 or better yet it would be $2,356,549. Now isn't that better?
I believe there's an option for this in PokerTracker, which I used to use a while back. Thanks.Ditto (but much less important) to be able to round up or down the cents (or at least suppress its value) to the nearest dollar. So $2356548.75 would be => $2356549 or better yet it would be $2,356,549. Now isn't that better?
Last edited by rowhousepd; 02-16-2011 at 05:47 AM.
02-16-2011
, 11:52 AM
Quote:
I am trying out the trial version of HEM. I have got the latest version 1.11.06a.
When I open leak buster, I get this error;
Then I click on step 2 and it says, new software update. Which I already downloaded. So I download it again and install. Open up leakbuster again and i get this error;
It contines to pop up a window saying error, press continue to ignore or quit and it will close HEM down. Seems to semi work, but the errors come up alot.
When I open leak buster, I get this error;
Code:
System.FormatException: String was not recognized as a valid DateTime. at System.DateTimeParse.Parse(String s, DateTimeFormatInfo dtfi, DateTimeStyles styles) at System.DateTime.Parse(String s) at LeakBuster2._5.UCStep2Advanced.a(String b, Boolean b, Stake b) at LeakBuster2._5.UCStep1.a(Boolean b, Stake b) at LeakBuster2._5.UCStep1.a(Boolean b, Int32 b) at LeakBuster2._5.UCStep1.g() at LeakBuster2._5.UCStep1.d() at LeakBuster2._.Mainf.InitializeLeakBuster()
Code:
System.ArgumentException: Object must be of type DateTime. at System.DateTime.CompareTo(Object value) at System.Collections.Comparer.Compare(Object a, Object b) at System.Windows.Forms.DataGridViewRowCollection.RowComparer.CompareObjects(Object value1, Object value2, Int32 rowIndex1, Int32 rowIndex2) at System.Windows.Forms.DataGridViewRowCollection.RowArrayList.CustomQuickSort(Int32 left, Int32 right) at System.Windows.Forms.DataGridViewRowCollection.RowArrayList.CustomSort(RowComparer rowComparer) at System.Windows.Forms.DataGridViewRowCollection.Sort(IComparer customComparer, Boolean ascending) at System.Windows.Forms.DataGridView.SortInternal(IComparer comparer, DataGridViewColumn dataGridViewColumn, ListSortDirection direction) at System.Windows.Forms.DataGridView.Sort(DataGridViewColumn dataGridViewColumn, ListSortDirection direction) at LeakBuster2._.Mainf.a() at LeakBuster2._.Mainf.InitializeLeakBuster()
Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).
Please contact LeakBuster support at support@acepokersolutions.com
As soon as it is available in beta or release form, it will first be posted in our releases forum - http://forums.holdemmanager.com/releases/
Quote:
when i press connect to database control panel it says
Error when connecting to asdf database: Panic: XX000: could not open critical system index 2662
then it says
Connection Error: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host.
Then it says a bunch of random ****.
FWIW, ive had this exact problem multiple times. Also with a couple of other programs. I had my computer reformated, a new system installed, and had it fixed by fry's. Basically HM will work for like 3 weeks then this **** starts until i reformat, then normally if i reformat it will work for a couple weeks.
help?
Error when connecting to asdf database: Panic: XX000: could not open critical system index 2662
then it says
Connection Error: Unable to write data to the transport connection: An existing connection was forcibly closed by the remote host.
Then it says a bunch of random ****.
FWIW, ive had this exact problem multiple times. Also with a couple of other programs. I had my computer reformated, a new system installed, and had it fixed by fry's. Basically HM will work for like 3 weeks then this **** starts until i reformat, then normally if i reformat it will work for a couple weeks.
help?
This is usually a firewall, security, or windows update issue.
Make sure windows is fully updated and change your Windows Control Panel > Regional Settings Format to English (USA).
The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.
http://faq.holdemmanager.com/questio...rt+PostgreSQL+
First try to reboot.
If no help, try this:
Start > Programs > PostgreSQL > 8.x > Stop Service
Start > Programs > PostgreSQL > 8.x > Start Service
If that doesnt help delete the \postgresql\8.x\data\postmaster.pid file, if you see it.
Add exceptions to the windows firewall, even if it is off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily - http://faq.holdemmanager.com/questio...ender+Problems
Please try following these FAQs, step by step:
1) http://faq.holdemmanager.com/questio...rt+PostgreSQL+
2) reinstall the same version of postgresql, using the same \data folder - http://faq.holdemmanager.com/questio...g+Old+Database
3) http://www.holdemmanager.net/forum/s...ead.php?t=8261
If that doesn't help you will probably have to reinstall PostgreSQL completely and reimport your hands using these instructions
1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloa...ager_Setup.exe
If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:
A) Start > Programs > Accessories > Command Prompt > Right-Click > Run As Administrator
[PHP]net user postgres /delete [/PHP]
B) Reboot.
C) Try installing this version of PostgreSQL - http://www.holdemmanager.com/downloa...3.9-v1.0.7.exe
Quote:
Is there anyway to get the numbers over a thousand displayed w/ a comma as a separator after every three digits? It's not a big deal with $1,000 but when you play tourneys often and dealing with, like, 23495167 chips in a hand, having those commas would really make it easier on the eyes. I believe there's an option for this in PokerTracker, which I used to use a while back. Thanks.
Ditto (but much less important) to be able to round up or down the cents (or at least suppress its value) to the nearest dollar. So $2356548.75 would be => $2356549 or better yet it would be $2,356,549. Now isn't that better?
I believe there's an option for this in PokerTracker, which I used to use a while back. Thanks.Ditto (but much less important) to be able to round up or down the cents (or at least suppress its value) to the nearest dollar. So $2356548.75 would be => $2356549 or better yet it would be $2,356,549. Now isn't that better?
02-16-2011
, 12:43 PM
02-16-2011
, 02:45 PM
02-16-2011
, 10:35 PM
02-17-2011
, 01:28 PM
02-17-2011
, 08:21 PM