Quote:
Originally Posted by zoomie123
ACR Rep,
I recently decided to start playing online again. I chose ACR on large part based on this thread and the threads for the other sites.
There were a few complications with my existing account and with my deposit. I thought you would like to know my experience with your support staff was the best I've experienced.
The issues with my account, and there were multiple issues, were resolved through a series of emails that took no more than an hour. The deposit issues were resolved on line using your chat feature by a couple of courteous reps.
In both cases your staff was friendly, courteous, and thorough. In contrast it took 30 minutes just to change the spelling of a name through WU.
Please let your staff know that their support is much appreciated.
We appreciate the kind words and I sent everyone the link to this post, thank you very much and I hope you continue to enjoy your experience at ACR.
Quote:
Originally Posted by brushbackz
Is there any way you can search a tourney id? I've been looking for a place to do this but can't seem to find one.
Not currently. However there is a feature within the queue to add a feature like this.
Quote:
Originally Posted by smooth52
What will happen if you unregister from the Punta Cana Twelve 5k Super Satellite package?
You can’t unregister and players cannot sell their seats. Players may trade their package to another player, but ultimately a player must be in Punta Cana for the package, no compensation will be given from the house. Unless a player wins two packages, then the house will purchase the second.
Quote:
Originally Posted by Gordias
While you’re at it, why don’t you close down all your micro-stakes cash tables as well? That way, you can chase away ALL the beginners. You know, the people who are still learning while becoming loyal to your “brand,” some of whom will get better and end up supplying you with a lot more rake in the future.
Go on. Let all the beginners go and build site loyalty somewhere else. Sounds like the perfect long-term strategy for creating a large player base.
Thank you for your suggestion. This will come when we introduce a proper Time Bank feature which is scheduled to debut soon.
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Originally Posted by heehawwww
How long are cashouts taking??
Usual timeframe is from 7- 15 business days via any method.
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Originally Posted by KJwinning
Any chance that PLO will get included in the beast? What about us PLO grinders? Can there be some sort of proof GiftofGab is not multiple people?
Americas Cardroom really does well on some things like fastest payouts around, great promotions, great customer service, software slowly is improving and a few other things. Then it seems to be lacking huge in some areas. No games other than NL holdem and a few lower stakes omaha games, no freeze out tourneys, no limit omaha or hold em games and sit and go structures and games that are constantly changing.
I think to be succesfull you need to to have a well rounded site thats consistent month after month. Poker players are tough to please and no matter what they are going to complain. Im in no way trying to say anything ill about the site. IMO just a few small simple improvements would make this site miles ahead of any other site that still is catering to American players. Maybe even compete with major world wide sites.
Thank you for your praise and we understand what you’re saying. Absolutely we are working to add the Beast to Omaha. We of course cannot add a Bad Beat Jackpot to, but we will absolutely add the Beast. We’ve been working tirelessly to improve the software and yes we have plans to push other games beyond NLHE.
Quote:
Originally Posted by tams
Would it be possible to have some kind of SNG promotion? The tables there are dead for the most part..
Also, anyone know why there is such a big discrepancy between the players online shown in the lobby vs pokerscout?
The lobby online shows the number of players connected and playing in ring and tournaments. For PokerScout’s total online number, this appears to be a cumulative of Real Money and Play money players, this is the reason for difference.
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Originally Posted by marto
How are cashouts to rest of world players? moneybookers in particular?
Moneybookers is fast, 2-3 days once approved.
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Originally Posted by McCrea
This thread is so long I forgot what I was going to ask.
Oh yea! Can I have a promo code for my first deposit? That is, the bonus code and promo code are two separate things, I imagine, since I already entered rackback bonus code when I created the account, right?
The first deposit of 100$ up to $1000 will be automatically applied at the time you make your first deposit, No need for a promo code.
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Originally Posted by Brandon494
Hey guys,
I wanted to sign up for the ACR credit card and they asked for a photo of your utility bill. What other forms would be ok to send instead?
The reason why we ask for a Utility Bill is in order to verify that the address registered on file is legit; this being said, any legal document (such as a bank statement or void check) that is under your name and contains the address on file will work perfectly
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Originally Posted by KanderKane
Can we get an update on FPP usage for Sportsbook players?
Scheduled for release in the first week of September. Huge update, lots of great stuff.
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Originally Posted by Pokerzhard
Wondering if this site is worth it for Micro 6max NL or PLO? Also what are the bonuses offered right now? Wouldn't be depositing more than $50 or something like that fwiw. Can you use PT3 on this site?
Basically I am looking for all the basic/generic info to get started on here
Our first deposit bonus is 100% up to $1000