Which would be NIL if FT would get on the ball and do what's right by their customers and WARN PEOPLE TO CHECK THEIR ACCOUNTS!!!

I've been following this thread since I've been hit with PMI three times, but thankfully only $10 each. Incidentally, this matches a quick deposit I made to FTP on 7/23/2010 (I have a $50 deposit from November to FTP yet to be collected). Anyway, I'd been trying in the early evenings (5 pm ET) to contact them to dispute the charges but to no avail. Finally had a chance to try to contact them on my lunch hour today and got thru rather quickly. The lady I spoke with had to look in a second database and found my transactions which were apparently already disputed (I did contact my bank previously) and set to be deposited in "the seventh batch" that took place this past Thursday. She said if I didn't get my money in the next couple days to call them back... though it looks like the success rate is pretty good.

Curiously, the lady also mumbled something about there being a block already on my account. I don't think she was talking about my checking account since I've not signed anything with my bank to block anything.

FTP's response has been utterly disgraceful in this matter.

It would be pretty much impossible for FTP to not know who's doing this at this point, right? (actually probably true for 2 months)

You couldn't be more correct. Between PMI, poor customer service, withdraw issues, we are all frustrated with FT...but how many people have actually STOPPED playing on FT altogether?

After playing hours on hours in tournies and then receiving vomit-inducing bad beats constantly prior to getting in the money, and then this "situation," I pressed the eject-button on FTP.

i am someone who has stopped playing there

ftp merges their incompetence and willful negligence ranges far too well.

put it this way, there's no chance they don't know if they're a company worthy of having people's business. I also dislike all of their answers that focus on them not knowing the current name in question, when it should take them a couple of man hours max to figure out how the current name ties back to whatever name was being used when this company was processing for ftp. that seems a bit disingenuous. how long they choose to mishandle it is the current question.

Was PMI shown in the description? Was is similar to this?

Add me to the list of those who have stopped playing at FTP and withdrawn their balance. I did this after discovering the first 2 charges from PMI and getting no assistance from FTP. For your amusement, here's my recent email exchange with customer service, which started when they sent a standard message inviting me back to play:


Me: "Do something about your former processor (PMI) that has stolen money from me and many others (and continues to do so), and I will happily play on FT again. You know exactly what I'm talking about, and FT needs to accept some responsibility and make an effort to make things right."


FTP (3 days later): "Thank you for contacting us. We can confirm that Full Tilt Poker did not initiate or authorize the processing of this transaction. For further details on this charge, please contact the processor in question PMI 8888758035. As this charge did not originate from Full Tilt Poker, we also recommend contacting your financial institution should you wish to pursue the matter further. If there's anything else we can help you with, please let us know. We're always here to help.> > Regards,> > Chrystian > Cashier> Full Tilt Poker"


Me: "FTP's hand-washing over a situation where there's obvious responsibility (either FTP shared account info with PMI or an associated company, or you had a security breach through which account info was stolen), along with the fact that it took 3+ days to send this same cut and paste email, are going to lose you a lot of business and threaten your standing with regulators when the UIGEA is repealed. I like the games and interface on your site and have been a regular customer for years, but I will not play there again unless FTP takes some positive action with regard to this situation, starting with an explanation and acceptance of at least some responsibility."


FTP (4 days later): "Thank you for contacting us. As advised Full Tilt Poker did not initiate or authorize the processing of this transaction. Therefore we would advise you to contact the processor in question in regards to this issue, PMI 8888758035. If there's anything else we can help you with, please let us know. We're always here to help. Regards, TereseCashierFull Tilt Poker"

I think at this point e-mailing customer support about PMI is not going to achieve anything (besides wasting the user's time w/ reading another copy+pasted e-mail). Not saying people should be giving up on getting their money or bring this issue to public's attention, just saying I think it's pretty clear that e-mailing their support is a waste of time.


edit: PM'ing FTP reps on 2p2 is probably significantly more productive.

ftp tell your support to just stop responding to people instead of that horse**** canned response, or better yet FORMULATE A BETTER RESPONSE.


Nobody sending you an email like that buys the nonsense you are selling. It's insulting.

Has anyone made a Cliffs version of this post yet?

^

Is there any chance if I make a deposit to FTP now that PMI will be the processor?

And is PMI US based?

This ^, and Palimax has been working on a far more detailed summary.

PMI is US-based, but you are missing something if you think PMI is a current processor (See cliff notes a few posts up).

To clarify a few posts of late, remember, "PMI" isn't necessarily the name of the company - it is only the descriptor they used on their transactions. There is some speculation as to the actual company, but it's not anything more than best-guess or second-hand right now.

I apologize that I haven't had a larger update, but I've been busy. Hopefully I'll get a few hours alone at my desk today.

Also, it's unclear what the original relationship between "PMI" and Full Tilt Poker is. Most likely is that they were a 3rd party processor for them, that they were contracted as a 4th party (sub-contracted) processor for them, or that a 3rd party processor had a breech of data.

PMI isn't honest. They lie when you call them and pretend that your money was already on the way back to you -- despite nobody getting a refund without calling. It's obvious that they're not just processing these transactions out of ignorance -- or if they were processing these out of ignorance, that they're willfully ignoring their previous error and not being proactive in fixing them.

That's what mine said when they refunded my two unauthorized withdraws.

This threads needs to be sticky'd ASAP.

Oh Really, tell us, do you know something that the rest of us don't? As far as I know the only response FTs reps have made to anyone on here is the one quoted by Palimax which, imo, was very nearly as useless as the canned response from the standard FT customer support chimps. I hope Palimax agrees with me that, by now, FT has had PLENTY of time to 'investigate' and put out some hard information to their customers in this matter regardless of what their Legal Department is doing. THE SILENCE FROM FT IS IRRESPONSIBLE AT THE LEAST AND CRIMINAL AT THE WORST.

I wasn't affected by PMI (at least yet) but count me in with those who will no longer play on FT, I am a fairly hardcore rec. player and have paid MANY $thousads in rake over the last couple of years to FT, NOT ONE CENT MORE until they make this right with their customers and it better be good, or no more rakey then either. Hello Pokerstars.

Edit: Oh and btw you could find a FT rep here on 2+2 many times throughout the day up until this story broke and now, you NEVER see one of them in the online users list. SHAME ON THEM.

YEAH OK I AGREE WITH U

HOWEVER


PM'ing FTP REP >>>>>>> SENDING FTP SUPPORT AN E-MAIL BASED ON THE SIMPLE FACT THAT SUPPORT ALWAYS COPY+PASTES THE SAME MSG TO EVERYONE THAT E-MAILS THEM, WHEREAS FTP REPS ARE REAL PEOPLE WHO MAY OR MAY NOT ACTUALLY EVENTUALLY RESPOND


i wasn't implying that PM'ing an FTP rep is the solution to this problem, just that e-mailing support seems to be a completely worthless endeavor and people should consider taking other measures rather than e-mailing support

c'mon now

See your own reason for editing and REALLY think about what you're saying. Also, see the edit I made to the post of mine you quoted (you agree?).

my point: people need to stop wasting their time e-mailing support

your point: ???

My point: It's no better at this point PMing a FT 2+2 rep. because:

A) There is NEVER one online anymore (believe me I'm on here enough to know) where there (before the PMI scandal broke) used to be MANY instances each day when you would see one here online.
AND
B) Their ONE known response is no better than the canned response from the standard support chimps at FT.

Those two facts makes your posit that FT 2+2 reps are somehow doing 'better' than regular FT support in this matter moot.

Alright, I guess victims will just have to wait and see (and obviously take measures to get their money back if they've been hit by "PMI"). I'm under the impression that we'll hear from a 2p2 FT rep again, but I guess I haven't been hit by this and may be falsely optimistic.