General questions Globalpoker.com - Page 39 - Global Poker -- Two Plus Two Poker Forums

They're not doing any of this last part. It's still your money.

The TOS actually says the minimum withdraw is $100. They've been allowing as low as $5 though up until this.

This was bound to end and there's a very good reason for it. They are overwhelmed right now with support requests and cash outs. It seems they grew faster than they expected and got caught understaffed. Even if they had the staff though, all those $5 and $10 withdrawals back log the system. They have to spend time reviewing each one. There are people depositing $10, playing, cashing out their few bucks the same night, and repeating the process every time they play.

By removing all those transactions they can get their back log caught up and process withdrawals quicker again. Everyone wants fast cash outs. This is ultimately how it will happen.

You will always be able to withdraw your funds under $50 if you close your account, they aren't going to keep your money. Every single site has a minimum to withdraw, and maybe they'll be able to lower their threshold again in the future but for now I'm kind of surprised it took this long considering how their response times have slipped well below what they'd like them to be.

This guy seems like someone i wpuld hang out with. He knows the process. No bull.

05-12-2017 , 12:39 PM

#952

yourgfmyrailbird

journeyman

Join Date: Apr 2017 Posts: 217

Quote:

Originally Posted by a dewd

05-12-2017 , 07:29 PM

#953

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by SportsmanWSG

Hello GlobalPoker,

almost 24 hours since my cash out request - it's usually a 24-48 hour waiting period till approvals right? Thank you!

Can you provide your GP username so I can check the status of your cash out request?

05-12-2017 , 07:32 PM

#954

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by JB24Dolphins

can you grant me PM access so I can message kimber

Please provide your GP username so I can check the status of your cash out request.

05-12-2017 , 07:35 PM

#955

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Lemesee

Kimbr, Support at Global Poker hasnt responded to my 10 or so emails across a week to verify my documentation for cashout. I have deposited well over $1000 on your site and would like to know that I can cashout ahd feel comfortable depositing more. Please tell me how to proceed!

We're backed up right now and spamming us with multiple emails won't help at all. If you can provide your GP username, I'd be more than to check for you.

05-12-2017 , 07:39 PM

#956

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by RyanFeldman

Hello --

I made multiple deposits and PayPal didn't recognize the charges so they showed up as disputes, but the funds have already come out of my bank account. As soon as I saw it, I informed PayPal the charges were legit and cancelled the disputes. But my Global Poker account got suspended. I emailed support but no response. Can you please unblock my account?

Thanks,
Ryan Feldman

We're still waiting for the go signal from our Finance Team regarding your dispute. As soon as they give the go signal, we'll reactivate your account.

05-12-2017 , 07:55 PM

#957

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by BabyStretch

Hey GlobalPokerCSKimbr,
I didn't receive any request for documents to my e-mail. My name on globalpoker is BabyStretch and my e-mail is xxxxxxx@yahoo.com

I just sent you an email. Thank you.

05-12-2017 , 07:58 PM

#958

gatton2019

journeyman

Join Date: May 2017 Posts: 226

I have a Virginia driver's license and I'm currently going to graduate school in Tennessee. Will there be an issue with my driver's license address and electric bill address not matching up when I send in documents for cash out verification?

05-12-2017 , 08:23 PM

#959

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Charles2183

Can you please reply to my email globalpoker? Charles2183 is my user ID. Thank you guys

We have already complied with your request.

05-12-2017 , 08:27 PM

#960

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Alltheway_up

I have a thought.... Release my cash-out. Case #734126. Another thought stop Scamming People. Another thought for the poker players. please stay away. Waiting on my cash out for the past 7 days.

I just processed your cash out request earlier today. If you sent us the correct documents in the first place, this would've been processed quicker. Also, this isn't a raffle. More emails won't mean more chances of us replying to you.

05-12-2017 , 11:16 PM

#961

gatton2019

journeyman

Join Date: May 2017 Posts: 226

Global,

Does the address on your power bill need to match up with the address listed on your driver's license?

05-13-2017 , 02:08 AM

#962

Gravity Tester

stranger

Join Date: May 2017 Posts: 4

hey kimbr, its been 5 business days as promised. I'm still pending a withdrawal. sn... Gravity Tester.

thanks so much.

gravity. also curious about items that are found. i asked awhile ago.

thanks,
gravity.

05-13-2017 , 02:28 AM

#963

Charles2183

newbie

Join Date: May 2017 Posts: 18

Kimbr will you please check my email....

05-13-2017 , 03:02 AM

#964

beatlemn

newbie

Join Date: Apr 2017 Posts: 16

Hey kimbr could you check the status of my cash out request? i only attempted 5 dollars so i could get the verification stuff out the way as soon as possible. my gp name is beatlemn

05-13-2017 , 03:21 AM

#965

Eric Lessons

stranger

Join Date: Jul 2008 Posts: 6

The website is currently not loading for me and I was registered for sit and goes at the time of it going down....

05-13-2017 , 03:30 AM

#966

Eric Lessons

stranger

Join Date: Jul 2008 Posts: 6

Your site is back up but my account balance is incorrect. I also can't find the 6man sng that I was registered for that never started when the site went down. That buy-in is also missing from my account. Along with a 2nd place finish in one of your sit and goes that was running at the time before the site went down.

edit** I have received the 2nd place finish payment but I am without the buy-in for a game I was unable to play due to the website being down. It never even showed more than just me being registered when the site crashed. I would like to receive that buy-in back.

Last edited by Eric Lessons; 05-13-2017 at 03:38 AM.

05-13-2017 , 05:07 AM

#967

YGOchamp

old hand

Join Date: Mar 2013 Posts: 1,555

I think my balance is correct but I'm missing a hand history from right before the crash so I'm not 100% certain

05-13-2017 , 09:39 AM

#968

Deal!

journeyman

Join Date: Feb 2016 Posts: 296

Quote:

Originally Posted by gatton2019

Global,

Does the address on your power bill need to match up with the address listed on your driver's license?

Nah

Sent from my SM-N920R4 using Tapatalk

05-13-2017 , 09:59 AM

#969

2blackaces81

enthusiast

Join Date: Apr 2017 Posts: 75

Quote:

Originally Posted by yourgfmyrailbird

Lmao....well done

Sent from my VS987 using Tapatalk

05-13-2017 , 10:47 AM

#970

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by yourgfmyrailbird

I know this is not a cash out thread but i have received several cashouts in a timely manner after verifying my documents. Be patient and follow the steps and they will do their end of the deal. After documents are verified it usually takes 1-3 days for cashouts to reach paypal. Another 24 hours to reach bank.

One issue needs to be addressed;

If you signed up through facebook, or otherwise, changing email/password. This is a compromise in account security.

We do not have access to player passwords. You can reset it from your end by clicking on the forgot password link or we can send you an email to click on a link to reset the password.

05-13-2017 , 10:50 AM

#971

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by dieno

Is there any way to see what email address I signed up with? I did the whole Facebook sign up thing and the email on Facebook is old. Does it go by the email from Facebook or from Paypal?

Send me a PM so I can check.

05-13-2017 , 10:51 AM

#972

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by glutenfree

Nailed it! One of the reasons why the minimum amount was increased.

Last edited by GlobalPokerCSKimbr; 05-13-2017 at 10:56 AM.

05-13-2017 , 10:52 AM

#973

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by yourgfmyrailbird

This guy seems like someone i wpuld hang out with. He knows the process. No bull.

I totally agree with you.

05-13-2017 , 10:55 AM

#974

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by gatton2019

Global,

Does the address on your power bill need to match up with the address listed on your driver's license?

It doesn't have to but we follow what's in the utility bill. That's the one that has to be the same address that you registered with your GP account. Also, make sure that you take a photo of the whole document and not just the envelope and that it's within the last three months.

05-13-2017 , 11:02 AM

#975

GlobalPokerCSKimbr

Global Poker Rep

Join Date: Jan 2017 Posts: 1,126

Quote:

Originally Posted by Gravity Tester

As I have checked, the first cash out request was unclaimed on your registered PayPal. The second one is on hold until we get confirmation that you've already sorted this out with PayPal.

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