So many good suggestions in here yet, not have been implemented.

+100

My only gripes are with the lobby and showing cards in all in situations. Currently all of my volume is at 888, hard not to be with 80% RB. For party/borgata to gain my business the lobby has to be fixed. Cards being shown in all in situations is a must as well.

Two simple things and ill move most if not all of my play there at the end of the month. If not ill continue putting in 10k rake a month elsewhere. I know its not a big deal and theres obviously players raking more, but im just trying to illustrate a point that theres big volume players not putting a single penny in play on Party due to these issues. I know of at least 3 other guys who feel the same.

Do you know when and if these changes will ever happen????

A few things have changed as a result of this thread and the rest of the suggestions are read as party_rep said. It's to my knowledge that any changes require a lot of approvals and are part of a long process. It's not as simple as someone at party reading a post and saying oh true let me adjust that right now. Both party and borgata along with the DGE have to approve everything.

Also with programs similar to party and pokerstars, they don't fix every issue that comes up in real time. Typically for programming changes and updates they build up a list of a bunch of things to change and wait to do multiple ones at ones instead of one at a time. I heard pokerstars has a massive list of suggestions and things that need to change ranging from minor annoyance to big issue. Blizzard does the same for diablo and Warcraft.

Of course changes take time to implement, but a tiny bit of open dialogue would go a long way. Just the occasional "this is probably going to be fixed as of the update coming next month," or "we're still checking whether we can implement this" or whatever would be great. Instead, Party_rep comes in occasionally to cherry-pick a couple of easy questions and utterly ignores the rest. I don't doubt that this is because he (or whatever group of people post here as Party_rep) isn't told jack **** and has no real authority to answer anything, so it's not his fault.

This really says more about the culture of the company than anything (namely that it sucks). I think it's clear they're way more reactive than proactive, and only once they've irrevocably driven away a chunk of their player base will they scramble to fix any of the real issues.

been playing since you guys came to town, except today i havent been able to get past the geo location thing. cant play on boraga either. i get paid quarterly so i was looking to drop $10k tonight. damn.

excellent post

cickaman -- assuming what you say is true, and I have no reason to doubt that it is, then why doesn't party rep just say that and let us know where things stand?

I suggest they stop letting donks chop the 10K

is there a way to not have the lobby minimize every single time a new table opens? tried to find a setting within the options tab but i couldn't find anything.

To tag on with what others have said, the lobby is abysmal. The lobby should allow for people to waitlist and see tables individually. Very often when I click 'play now' it will put me on an empty table when there are available seats on other tables. The ability to view individual tables would quickly remedy this problem and probably even lead to more games because players would be able to actually sit at correct tables and give the site rake.

It would be nice to connect our Borgata online rewards card with our Borgata Rewards card from the casino. I go to the Borgata less now, but I likely contribute more to rake than I ever did in the casino. I will likely lose my black card benefits and the free rooms that came with it despite being more valuable to The Borgata than ever.

Customer service on Party/Borgata is also abysmal. I think this thread is a perfect example of how bad it is. We have very little ability to actually communicate with the website, and this thread is our best hope. All we seem to get is canned nonresponsive answers occasionally from a Party Rep. Considering the website has its own subforum, it seems fairly easy to contract one or two people to actually be proactive in answering concerns and assuring things get done. Sadly the forum is just as helpful as trying to call customer service because they rarely, if ever pick up and actually solve any problems. While I choose to play most of my volume on party because there aren't any better alternatives (as of yet), I feel the lack of customer service leaves you vulnerable to any other site taking over with any promotion that benefits regulars. TBH if things stay the same I hope some other site comes around and takes all of the action. You guys are sitting on a gold mine and are taking advantage of the lack of competition in the market. When can Pokerstars set up a site in NJ? They'd clean you out in a day as things stand.

As far as the actual site, the software seems quite glitchy at times, especially when trying to add many tables. I expect the software to crash on me at least once per four hour session, which is pretty terrifying considering that means I expect to likely lose 20-30bb a day from pure disconnects.

As someone who plays quite a few tables, I would like maybe an extra 5 seconds per decision (if the software was smoother this probably wouldn't even be needed often). I used to be fine never timing out or even using timebank often playing 10-13 tables on FTP/Stars, but I struggle on party to play more than 7.

Allow image changes more often

i emailed support and they let me change it again.

Please follow the steps below for customizing the lobby feature: Log-in to the lobby, select> Options> Advanced> General settings> Lobby Always on Top.

Kind regards,

Party_Rep
http://nj.partypoker.com, twitter: @partypokerUS
Email : support.nj@partypoker.com , Phone : 877 448-5831 (Toll free)

The software just keeps crashing on me, Im using a mac. By the time I get back on my hands get mucked even when I'm a middle of a hand

Party Rep-

The High Roller NJCOP was horribly run. This was the highest buy-in Major your site has run and you managed to disappoint everybody by first screwing up the blind structure and starting it at 25/50 instead of 10/20, and secondly you gave no indication that it would pay only two people.

I don't want to repeat myself but Hashy made a thread about this in this forum and the players are all waiting to hear a response.

Meanwhile, I'm just glad that all of the other sites have better promos so I can put my volume in elsewhere.

see my thread party rep.. dont be a coward.. give us an answer

Ppl always crying and looking for handouts.

To Party_Rep:

Please improve the unplayable blind structure of the WPT Steps Challenge. That is the worst Steps structure I have ever seen, and another satellite grinder agrees.

It does not make sense that the $500 and $100 Steps 4+ would have the same unplayable structure as the $1 and 10-point Steps. 2,000 starting chips is not enough, and 4-minute blinds are way too short. It is absurd to be down to ten big blinds after only 12 minutes and paying up to 10% rake and $500.

3,000 chips and 10-minute blinds would be better for the $500, $200 and $20 Steps. If PartyPoker needs help with tournament structures, please contact Matt Savage. In addition, the consolation prize in the Step 5 should be in CASH ($90), not tournament dollars. In case there are enough players to run a Step 5 or 4, a player's entry should be refundable in cash.

Here are some thing I think would make playing online at Party Poker better:

More tournaments starting before 7pm on weekdays. Most of us have day jobs, and we would like to get to bed at a reasonable hour if we run deep.

Sit&Go's are weak. I suggest the following: Schedule 9-handed S&G's (1,2,3 table) to start on each 1/2 hour mark (Steps included). You could have several available, as I know many players will play in more than one at a time. This will avoid the problem of having to wait around forever for a S&G to fill up.

Allow auto-Addon for rebuy tournaments. The add on message is easy to miss. Every player I have ever spoken to has all complained about missing the addon.

Include average pot size and % of players to see the flop in cash game stats in the lobby.

Improve tournament payouts... they are way too flat!

NJCOPS seemed to have been successful. Why not run a mini-series once a month? The players will come.

Allow observing of cash games without having to buy in.

Start some larger guaranteed tournaments a little earlier on the weekends.

That's it for now...I'm sure I'll think of more to add later.

We fully recognize the need to be more active in this thread and across the entire community. There is no doubt we can be doing a better job of creating the dialogue you referenced. Without further ado - please keep you comments coming no matter how critical they may be. We are aiming and expecting to be the best site, not only in NJ but in the US.

There are many key areas of the room that need immediate improvement and we're pleased that the process is in full swing namely with the release of our updated daily tournament lineup which features $30,000 in total guarantees from 7-11:30p. We'll be following the release of the daily schedule with an update of our Sit & Go's. From seats, formats, blind structures, payouts and most importantly the fee schedule...everything is under review. I want to clarify that Party_Rep knows exactly what is happening with product development, the game offer and the promotions and has the authority to comment on such.

Please keep the feedback coming and we will most certainly do a better job with the dialogue.

Party_Rep

The WPT Steps are under review and changes will be forthcoming. Agreed that the structures should vary especially as you've cited with the blind duration. We hope you'll be pleased with the new WPT Step 6 which is due out this week which qualifies players to the WPT Borgata Poker Open on September 15-19.

We will post when the new structures have been amended.

Regards

Party_Rep

Am I dreaming or did you just say you are changing your 60/40 sng payout structure?

Nearby SNG player. Listening, waiting, watching...

Really need a wait list can take up to an hour to sit 4 tables of my stake. Its pretty annoying when you hit seat me and someone beats you to it or you start to play bad because you are constantly looking at the lobby Hong a opening comes up. Really happy about table selection as well btw.