Or you can just build a special stat and display all autonotes for players in a report. Obviously not as usable as if PT chose to display them in the actual notes box as it gets a bit messy when there are several notes per player.

Okay I've done this and it seemed to work okay, but this message came up;

03:12:09 pm: Error: Unable to maintain database. Reason: Unable to execute query: VACUUM ANALYZE;; Reason: Fatal Error (ERROR: out of memory DETAIL: Failed on request of size 268435452. )

Any chance to export a specific hand including table stats? (interessting for the "hand to video" option too)

-Kuta

could any PT4 reps that see joel around the office let him know I've been waiting for an hour for our support session

Just a heads-up -- Merge has reportedly fixed their hand history format to record stack sizes *before* posting blinds. (To be released next week.) Not sure how this might affect PT, but thought I'd pass along the link.

http://forumserver.twoplustwo.com/20...t-6-a-1231918/

I should note that if you assign a color to a player it will appear to be a player note, since PokerTracker Player notes include the color of the player it is therefore not a bug.

We discourage this method because we stopped recommending it during the PokerTracker 3 days. The repository was inundated with custom stats that were not actually stats, for example there was a popular custom HUD that included hand ranges - only problem is they were not actually ranges, just a recording of when an opponent played that hand - provided that the hand went to showdown. We solved this issue by introducing NoteTracker, in NoteTracker times an opportunities are not a factor like they would be in a stat, only observations are included.

We are working on a possible solution for this in the future, it may be part of a bigger picture feature addition that we are planning.

- TT

This means your database tuning settings were too agressive, this can happen if you used to be a PT4 beta user when we were in the process of optimizing the tuning settings. To solve this issue follow these steps:

1. Open the Database Manager from the Database menu.
2. Click Housekeelping, and select Revert PostgreSQL Tuning
3. After tuning has been reverted, click Restart Service. Wait a minute to be safe, this alows us to give the PostgreSQL server the time needed to restart.
4. Click Housekeeping and select Tune PostgreSQL
5. Click Restart Service.
6. Click Rebuild Cache. This may take some time, go get a cup of coffee. When the cache is rebuilt, then you should be all set.

When you perform your next auto-import while playing, when the session is done make sure that the hands were moved to the processed files folder. If they are not moved, be sure to get in touch with us by creating a support ticket inside PT4's COMMUNITY page.

- TT

We notified Merge of this issue a long time ago, they told us on Monday it was planned to be included in next weeks release. This is a long standing issue that forced ocasional Merge hands to be ignored by PokerTracker 4, we are very happy that Merge has solved this bug!

PokerTracker's hand history and replayer displays are made from using the original hand history, which means we do not have access to player stats. The easy way to describe the hand history viewer and replayer is that it is similar to a dumb terminal, it is only a display method based on the text hand history - the HUD is separate, there is no direct access to stats. The positive of this method is that it speeds up access of the replayer and the hand history viewer, the negative is that there is now way (yet) of displaying stats in a text export.

No worries though... addressing this is on our agenda list, it is something we want to do if we someday find the time to re-write how the Replayer and hand History Viewer displays.

Sounds like you have two issues at the same time.

1) Your seating preferences are incorrect
2) You attempted to fix the seating preferences in the HUD, and now your positioning is off.

Please follow the instructions in the PokerTracker 4 MERGE seating guide, you need to define the seating in the Merge client first then make sure these seating preferences are matching in PokerTracker 4.

Next step is to make sure all seats are properly positioned in the HUD while you are playing, unlock, relocate all positions, then click save Layout to apply this to all of your other tables. A good trick is to use Display Mucked Cards to determine how the HUD matches each mucked card to each seat.

If this does not work, then you can try the "nuclear" solution, but this should be a last resort because it will delete all of your on-table HUD layouts that were previously saved:

1. From the file menu in PokerTracker 4 select Open User Data Folder
2. Once this folder is open, Quit our ot PokerTracker 4.
3. Double click to open the Data folder
4. Move the Layouts.pt4 and Layouts.pt4.backup foles to your desktop.
5. Restart PokerTracker 4

See the image below to see the two files which need to be moved. Once you restart you will revert to the default on-table layouts that ship with PokerTracker 4. Good luck!


I hear your support session went well with Joel, congrats!

- TT

How do I check my multi-table ratio and see how many hands per hour I am averaging?

MT Ratio is found in Results: Overview. It is visible under Group by Session and also by Date. We did not include hands/hour by default in these two reports, but you can add this stat manually by right clicking your report, and selecting Configure Reports. Type in Session in the search box, you will see all the hands/hour stats listed under various groupings - choose the right grouping to assure that the report performs correctly.

OR - you can create a custom My Report like the one shown below.



- TT

I'm back with another question

I like to be able to check my stats and hands played for the day, but I do not like to see my session results (winnings/losses). Is there any way to remove the graphs from the results or statistics tabs? I tried expanding the bottom column (which then hides the graph in either tab) but it seems that it is back to normal when I restart PT4.

If this is not possible to change permanently, is there any other way to just check my number of hands played without seeing how much I'm up or down for the day?

Thanks again.

You don't have to view a graph, Graphs are only included on the Overview reports, in all other reports the graphs are optional or not included (such as the Hero vs Villain report where it would not make sense)

To do this just:

1. Filter for today
2. Select the view Results: Summary report
3. Chose your selected Grouping (By Session, By Position, etc)

- TT

That is somewhat debatable. Although the color and the note are in the same database column there's not necessarily a reason to treat those equal (in terms of whether the flag for the note should be set or not). But that's a design choice you made I guess, we'll live by that.
But that wasn't even the point. Not being able to reset the flg_note and remove all traces of a note that once existed but is now empty, from within PT4 interface and not using an external tool, is was I'd call a bug, or a missing feature at the very kindest.

That was not the point. NoteTracker is good at helping picking up data from the database, now you can get more data without building custom stats (which is a scary thing for many beginners). NoteTracker didn't solve the problem of displaying the data the way Sheetah (and many others) wanted. Which is why I though he should be pointed towards to the way how to do it. Conditional formatting and coloring is a pretty powerful tool, one of the things that made PT3 (and 4) great for those who didn't mind getting their hands a bit dirty.

I have had a few databases since using PT4 and moved computers while backing up and restoring these databases. However I deleted these databases in pgAdmin III and when I try to delete then in PT4 i get this:

I have uninstalled and reinstalled both PT4 and PostgreSQL but these empty databases still appear in database management.

If this isn't the right place to post this, please let me know where I should look.

I recently downloaded the trial of PT4 with the intention of buying later on. I played some $3.50 STTs on PStars, and noticed an error with the prize money won stat.

I finished 2nd twice and 3rd twice, for $8.39 and $5.59 respectively. The error was that the results recorded by PT4 said that I won 5.39, 5.40, 8.39, and 8.40, with one of the results for each position being .01 too high. Is this a bug, or are there settings somewhere that I need to tweak?

You are confusing issues. Conditional formatting and coloring still exists for all stats, that is not in debate. Creating a custom stat for an issue that cannot be properly tracked as a time or opportunity is what we are advising against because it would result in false data - and in return, potentially cause the player to make a mistake. You are free to do this if you chose to, but it is not advised - and if a mistake is made while playing due to an improper data set from such a custom stat then we cannot be held accountable.

PokerTracker 4 doesn't hold the database, it only contains pointers to databases in the PostgreSQL server. If you click Delete then PokerTracker 4 removes the pointer and tells PostgreSQL to delete the database. If you instead click Remove in the Database Manager it will do what you are looking for - it will only remove the pointer to the database inside PokerTracker 4.

- TT

I cannot be sure without looking at the actual hand histories and summaries for PokerStars, but this sounds like a rounding caused by currency exchange. PokerTracker has a built in currency management system, My Currency stats (MyC) contain the converted winnings, while Game Currency stats show the actual winnings in the currency played at the table.

1) What currency was the game played in?
2) What is your my currency setting? To check view Database: Currency, you will see your My Currency setting there.

If you would like to manually change the results, view any report which shows the tournament's results, right click on the tournament and select Edit Tournament.

If you find that the My Currency and Game Currency for this tournament match, then please send us samples of the hand history and the summary for our investigation.

- TT

*The column showing the error in the report used game currency (or at least I'm fairly sure it was. I'm at work atm but will check when I get home).

Does PT4 determine the prizes based on the $$ value given directly in the hand histories, or does it perform the calculations itself based on the % of the prize pool (i.e. 3rd place gets 20%)?

Both the game currency and my currency are set as USD.

Where should I send the hand histories and summaries? I'm at work atm but can send them when I get home.

Thanks for the help.

That depends on your settings, and the site you are playing at. Most sites do not include this information, so PokerTracker has to use it's Autodetection to determine this information for itself (when we can... this is not always posible) by using a formula as you have shown below. Some sites like PokerStars can save tournament summaries locally on your drive, but you must save them and tell PokerTracker where to find these summaries in order to use them instead of Autodetection.

https://www.pokertracker.com/guides/...g-a-bug-report

- TT

Thank you

Thx pasita, that worked.

Oh ok. Hope that will be fixed someday.

A few more questions poped up today:

(1) Is there any way to mark Tournaments? I would like to mark the ones I already reviewed so that I dont review them again in the future.

(2) The Pokerstars Hotkeys Feature doesnt work for me when using PT4. Any solution on this?

(3) Is there any automatic way to import the notes made in Pokerstars in PT4?

Thanks for your effort

[QUOTE=wodka88;34218253]

(1) Is there any way to mark Tournaments?{/quote]

Only hands can be tagged, there is no method to mark sessions or tournaments at this time.

They work for me. Make sure the PokerStars table is active when you attempt to us the hotkey, if you are looking at PokerTracker 4's application window then the hotkey will not work - but this would be the same if you were viewing a page in a web browser, it would not work there either.

PokerTracker does not import notes from any poker sites. We expect to see third party utilities pop up to perform this functionality given time.

- TT

In addition to *TT*'s comments, make certain that you are running PokerStars as Administrator (by opening it via right click -> Run as Administrator). Not doing so can cause the hotkeys to not work properly.

Hmm I tried both options, Active Window and Table Under Mouse and made sure the Pokerstars table is active but it does not work either way. If I stop the HUD, everything works fine.

Will try this later, thx