resolved, ignore

read back a few pages, a few of us had this same problem. you gotta manually import some files (tutorial link on last page). fwiw it still didn't fix it for me and I just rebooted my entire OS (I had more bugs than just this though). i was super confused as well as I haven't had that problem once in the last year and never changed anything

Unfortunately that is impossible, the BETA is over, we don't have a method of reverting for our customers. But you can contact Support with a link to this post if you need to extend the trial due to computer configuration issues, we want all of our customer's initial PT4 experience to be positive.

Ps: I tried to find your issue in our support system but couldn't, what is your PokerTracker user name?

- TT

LBCboliver

I don't have a ticket number but this is at the end of the URL: ticket_id=124790

Usually support is decent at getting back to me quickly but I'm sure you guys are inundated with emails from today's PT4 launch....haha guess I should congratulate the PT4 team for releasing what is gonna be a dope product instead of bitching about it......buuuut I'm a selfish poker player and think of nobody else, so FIX THIS PLEASE AND I GIVE YOU MONIES!!!

Your situation is pretty unique, you are actually the only user we have come across with your scenario. We are going to continue to work with you to get up and running but I admit it is going to be challenging to do while in trial mode. Not to worry though, we won't leave you stranded - I have a solution!

The best thing to do is make the purchase for PT4 now, I will leave a note it in your account that will extend a 30 day period where you can ask for a refund. This way you take no risks, if we don't get you up and running to your liking then you get your money back if you respond to your support ticket and make that request - no questions asked.

We want your PokerTracker 4 experience to be as good as possible, and we are going to go the extra mile for you - don't worry, we got your back! Lets finish addressing this issue via your support ticket this way we don't get confused, we need to track all communications with you so no info is lost as work to help you. Good luck!

- TT

If you remove the PokerTracker 4 directory in %userprofile%/Application Data/ completely you'll start over with all settings from scratch. If you want to get rid of your PostgreSQL directory you'll need to delete that directly from PGAdminIII though (or create a new one in PT4 first, delete the old one and reconnect to the new one after reinstalling).

Is there a standard deviation stat for SnGs? I see one for SD/100 hands in the download warehouse but that's it.

im logged into pokertracker.com with my account which has been open for years (purchased Dec 2008) but i dont seem to be getting a 70% discount?

Wow. What a joke. I've been one of the few people supportive of PT4 on these forums from day 1 but this was one seriously dumb idea from the PT guys. Not realizing the HUD had stopped caused me to just pay off several times the cost of PT4 to a meganit in a spot I never would due to HUD issues. I was going to purchase PT4, and only had not done so due to laziness. This just convinced me to go back to HEM purely out of spite for deciding to turn the trial into nagware/crippleware. Even though I do think PT4 is the better product there's no way in hell I'm going to reward that decision. Great job guys!

That should only happen if your PT3 purchase isn't linked to your account - you can link your purchases via My Account > Order History. Alternatively open a Support Ticket and tell us the email address you used to purchase PT3 and we'll sort everything out for you.

--WhiteRider

ok cool all sorted now - thanks.

I dont find PT4 Omaha. I have found just PT3 Omaha. Can somebody tell me if Omaha its suported in PT4?

Having an issue, all of a sudden this session hero stats no longer display on the table and sporadically throughout the session the hud disappears completely or displays stats for the wrong player. Currently playing zoom poker and this is kind of a big deal.

Anyone else with the issue or have a fix?

Just bought pt4 earlier, a few things I've noticed so far:

The stakes appear differently in the results tab when you create an alias, for example it thinks that $1/$2 and $2nl are different stakes, for me it also called some of my $1nl hands as $0/$0. The numbers still add up correctly though, its just annoying that it can't merge the two.

I have 103% vpip and pfr on the button according to my hud (i'm a heads up player so its not far out, but still wrong)

What measurement of Standard Deviation are you looking for? By BB, by chips, by winnings? Tournaments have a unique issue because by chips does not provide logical results. Give us your precise need, and we can be of further help.

PokerTracker 4 comes in many flavors all within one unified app. You can purchase Omaha, Holdem, or combine the two. You can also chose between low stakes or full stakes versions. More details here.

No fix needed, just follow the instructions in the PokerStars Site Configuration guide for Zoom support to avoid this issue.

What site are these hands from, and what year? You can manually address this by using clicking Database: Adjust Stakes. Follow this guide to rename any stake needed, and in turn merge stakes when the names are duplicated.

This baffles us, we havent seen this from any new users, you are the only one and we are not sure what the cause could be. If you were a PT4 beta tester and your database is from before the commercial release then there is a remote chance that could be the cause of the problem... can you give us any additional insight? If not, then please create a support ticket with the evidence needed so we can investigate what is unique about your setup that does not show this anywhere else. We will need a screen capture and logs, follow this guide to create the logs and submit them along with your support ticket.


- TT

Omaha is not just supported in PT4, it's totally integrated. Omaha doesn't have its own tab anymore in PT4 because it's not needed - it's integrated right in. If you want to filter to one of your specific games (Holdem, Omaha, Omaha Hi/lo) you can do that via the Games drop down in the left hand side bar.

This should not be happening. Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.

$1/$2 and $2NL are different stakes - the former is limit, the latter is no limit. However, it definitely should not be reporting any hands as a $0/$0 limit. Before you add the alias do you see these hands properly for the player who played them?

VPIP and PFR should never bee more than 100% either. What site were these hands played at?

We tried our best to make it clear that when you are using the trial that importing would stop after 30 minutes. This is mentioned in the trial FAQ, and even on the HUD as shown below. We see this as a minor inconvenience, all you need to do is restart the application and you can start importing and using the HUD once again.

With that said, we agree that we can do a better job, we are working on bigger notifications for trial users so they know when the 30 minute period has expired.

As for you complaint about leaving the HUD on the table after the 30 minute import trial period, we think we would have irate trial users if we removed the HUD... can you imagine if you were in the middle of the hand and your HUD disappeared? That is why we chose to allow the stats to remain on the screen.. this way you have the ability to make your decisions while in the middle of a hand, then you can restart PokerTracker 4 once you are free to do so. The stats that remain on the table when this occurs include historical stats as well as current session stats... we do not cripple the HUD display in any way, we only stop the importing of hands during the trial version. The trial is designed to allow you to test PokerTracker 4 for free over a 30 day period.

With that said, the sample size needed is bigger than the 30 minute trial period to switch a player from a fish to a meganit... how long did you go before you noticed that the hand counts and stats were not changing?

PS: The image below shows the Trial warning message, this message will be revised to be even more obvious in an upcoming update of PokerTracker 4. Our goal is to be unobtrusive to your play, while still displaying this very important message.
http://content.screencast.com/users/...6_09-38-37.png

- TT

The stake adjuster sorted the problem out for the different stakes so I can't check now although I'm fairly sure the were different before creating the alias. All the hands in the limit format were on merge. I only play no limit holdem hu.

The hands are on merge and pokerstars. When I say btn I really mean sb in pt4 terms because they are all heads up hands. In the reports tab filtered by position my vpip and pfr look correct, although they don't in the hud. They both show the exact same number of hands, but there is a difference I think in the calculation of the stat for the hud. For example if I hover over the sb vpip stat it says:

"Player: chessterfish
Stat: Voluntarily Put Money into Pot% (SB)
This session: 102.77 (68,510/68,517)"

so it seems to be getting the correct info but working out the stat wrong.

there are very small differences on alot of my stats it seems between the hud and the reports (all less than 1%), hadn't noticed until now because the differences were so small, but in all instances the popup when you hover over the stat in the hud comes up with the correct info to give the right number, but gets the calculation slightly wrong.

Its 1am here so can't do much more investigating right now. I'm using a new version of Pokertracker downloaded today v4.02.1. The hands are all exported from my old hem1 database.

If I have to send a log/screenshots or whatever I'll have to do that tomorrow, I don't want to send my hand histories if I can avoid it for obvious reasons.

ZOOM

When did you start using PT4? As TT said above, if you were a trial user and are still using a database created during the beta period then it's possible this is an import issue which we've fixed.

If you created this database and imported the hands since 4.02 was released then that's very strange - if you compress a few of your hand history files from sessions where you've seen this and attach them to a Support Ticket we'll check them out for you.

--WhiteRider

The database is new on a new ssd installed the same day as pt4, created yesterday. I sent a support ticket thing with some hands and jpegs.

Any news on PT4 for Mac?

there is a stat "BB/100" but when i moseover the popup says "Big Blinds won pen 100 hands". So is that big blinds (=bb) or big bets (=BB)?

Do it Right - PM sent.

Thanks, we will investigate for you.

We give this answer every week in this thread... we expect PT4 for Mac to be available in Q4 for beta. In the meantime I recommend using a Windows Virtual Machine if you have the memory to do so (RAM is cheep now), or Bootcamp. I am a Mac user, this is how I work.

In PokerTracker 4 BB stands for both Big Blinds when playing NO/PL games, or Big Bets when playing limit games. PokerTracer for does this all for you behind the scenes so you don't need to think about it. So if your playing NL, BB/100 = Big Blinds per 100 hands.

- TT

I finally got the massive HM1 -> PT4 conversion done, and now I have a couple questions.

1) Is there any way to just filter my HUD for the last 1, 2, 3 months etc? Under HUD options, I tried making it "stats from the last 150,000" hands but then the HUD doesn't show up at all in the hand replayer window.

2) How do I make it so that my HUD switches to showing HU stats only (when I'm starting a 6max table, or the table breaks to HU, etc.). I want this to just happen automatically, if possible.

Thanks in advance.