Quote:
Originally Posted by IAMIRONMAN
I have a problem with Unibet.
The HUD works, but the HUD stats don't disappear the next hand when someone is out of the tournament. I also noticed that PFR was wrong with a player. I saw him raising pre, but his stats keep telling 0%.
Everything works fine on other pokersites.
Thank you!,
ironman
Update your graphics drivers -
http://faq.holdemmanager.com/questio...hicsCardDriver
Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
Please update to the latest version -
http://www.holdemmanager.com/Downloads/HmUpdate.exe
Please reproduce the problem and send a screen shot of your desktop -
http://graphicssoft.about.com/cs/gen...screenshot.htm
with the following:
1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.
Please Zip these folders and email them, with a link to this thread and your forum name, to
support@holdemmanager.com
Please make 3 and 4 the detailed view with the dates and file sizes etc.
Please attach your holdemmanager.config and prefs.xml file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager and prefs. Windows hides 'known file extensions' by default.
http://www.granneman.com/techinfo/wi...howextensions/
Quote:
Originally Posted by Skleice
Yes, I can open the file while not logged in as administrator.
Which Operating System, Firewall, and Anti-Virus are you using?
What are your 'UAC' settings?
start > control panel > user accounts > change uac settings: ?
Did you happen to do any/all of the things from this thread?
http://forumserver.twoplustwo.com/48...conds-1004831/
I am not sure what to suggest, other than a teamviewer session, so I will send an email to the rest of the tech team and get some more suggestions.
Please email me at
fozzy@holdemmanager.net, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module -
http://www.holdemmanager.com/teamviewer Please let me know what time zone you are in and what time/days are convenient for you. I schedule support from 09:00 - 18:00 GMT, any day except Sunday or Wednesday.
Quote:
Originally Posted by Mylife0115
I knew HEM dones't save Bodog hands, but my questions, if I have used ohter software saved the bodog hands, will I be able to import hands into HEM, and then display as HUD?
thanks.
HM should work with Bodog HandGrabber or the new
Bodog Scanner
Quote:
Originally Posted by kenji08
hey fozzy,
playing on carbon, my stats pop up fine, but they are all off as far as seating goes. like all of my seats are shifted over 2 seats so my stats are 2 seats to the left and so on.
Configure your pokerclient preferred seating and seating preferences in HM accordingly.
http://faq.holdemmanager.com/questio...+Merge+Network
1) Open one Table, play at least one hand.
2) Move the stats with the right mouse key to the correct positions.
3) Table manager -> File -> Save positions
4) Now you can open further tables but you will always have to play at least one hand for the stats to be moved to the correct positions.