Quote:
Originally Posted by TheComeUp
Im having a random weird problem with HEM. Ive been playing on an ongame skin for a few weeks and all my hands have been auto-importing to the defult folder specified in my computer, and autoimporting into my holdem manager with no problems. Randomly an hour ago they stopped autoimporting to my holdem manager. I manually found the file and clicked the "stop import" and clicked the "import file" but it said 0 files found to import.
What is your auto import folder set to? Ongame recently changed the default path for hand histories. Depending on your Ongame client this change may have taken affect for you now. It should be something like this;
W7/Vista
C:\Users\Username\P5JavaClientSettings\
Note: This Vista and Windows 7 folder is hidden by default. You need to make sure Windows is showing
Hidden Files.
XP
C:\Documents and settings\UserName\P5JavaClientsettings\handhistory
If you still have issues which Operating System, Firewall, and Anti-Virus are you using?
Please install the latest version:
http://rvgsoftware.fileburst.com/HmBetaUpdate.exe
For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer (start > computer) and navigate to your Holdemmanager installation directory. Right-click + Properties the executables and select "Run as admin" from the compatibility tab. If you have Vista and the checkboxes are greyed out and you can't select it, please turn UAC on, reboot, and then set the files to run as administrator. Do the same for the main Poker Sites executable files.
Add exceptions to the windows firewall for those files, even if the firewall is turned off.
Make sure the hand histories and poker client are in English. Also set your Windows Regional and Language Settings to English (US). Go to the Control Panel and open the Regional and Language Options and select English (US) as the "Current Format".
Restart your PC.
If hands are still not importing please attach your holdemmanager.config file from c:\program files(x86)\rvg software\holdem manager\config folder (or something similar depending on your installation). It may be just called holdemmanager if you've extensions turned off and send to
support@holdemmanager.com
If there are import errors showing up can you create a new database
http://faq.holdemmanager.com/questio...elete+Database and see if there is also import errors with that database.
If there is please zip and email the original hands to
support@holdemmanager.com with a link to your post.
Quote:
Originally Posted by WayneX2
I'm making a new database and only importing hands from this year. I'm going to export my notes from the old db and import them in to the new one.
What happens if I have an old note on someone but that player isn't in the new database? Is it lost forever or is it stored somehow and will then appear if that player turns up sometime in the future in the new db?
Thanks
The notes will only import if that player is in your new database. Notes for players not in the database cannot be imported. However if you keep your exported notes safe you can run a subsequent import on that file at a later date to update any notes for players that were not in the database when you first imported the notes.
Quote:
Originally Posted by Fredron
I've bought a nice pc so I want to stop using HEM on my old laptop and use it instead on my new computer (and I already have it on a second pc) so how do I do that?
Your license will need a reset so you can run HM on your new computer.
http://faq.holdemmanager.com/questio...ense+Transfer+
We have an online form for resetting your own serial codes.
This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn’t allow you to continue.
Please go to
https://www.holdemmanager.com/store/login.php and login if you have an existing account. If you have not already done so you will need to upload your HM1 key using the “Upload License Code” link. After that simply click on "License Keys" and here you can reset your license key. Please note some users have been receiving browser errors resetting profiles using internet explorer but have had success using a different browser such as Google Chrome or Firefox.
If you don’t have a HM account already just create one by clicking on the create account link. If you forgot your password please use the forgot password feature. If you forgot your username or the password retrieval was unsuccessful send a new email to
sales@holdemmanager.com and they will forward the details, we do not have access to this information in support so you must send a new email to sales.