For some reason my HEM1 isn't showing any hands in any of the tabs. Its recording my tourneys fine. I have uninstalled an re-installed 3 times to the latest version but have had no success. I have check and rechecked the filters to make sure there clear and they are so i'm not sure what to do next?

Thanks for your help

Hello, ive recently got back into playing online post BF. I had my computer reformatted and lost my hm1 software, i cant seem to find the original software which i think i need since my key is for hm1. any suggestions or walk throughs for this situation

Hello.

First of all I've updated my Hem1 to 1.12.09 ver.

I still have problems with:
1) HUD on P* (it doesn't work despite the update)
2) HHs -> everything's fine on P*, HHs are in the HEM archive folder but it seems like software only sees tournament summary files. It counts winnings all right but when I view a tourney in "Tourney/Results/Data View" it has 0 hands and its time is "0" or "-360" (when I finished 1st or 2nd).

Because of that I've got infinite $/h this week ; ) Yeeey.

But seriously: what could you advice me? I am mailing with HEM support for over a week with no success.

Please install the latest version: http://www.holdemmanager.com/Downloads/HmUpdate.exe and go to Filter > Clear and then Filter > Use for all. Also try enabling the Options > Settings... > Miscellaneous > [x] Auto apply filter changes to all tabs

If you continue to have problems, your database may be corrupt:

Your database is corrupt.

Export your Hand Histories
http://faq.holdemmanager.com/questio...6+Export+Hands

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/...ta-view-01.jpg

Then can you create a new database http://faq.holdemmanager.com/questio...elete+Database

Finally reimport all your hands/notes/summaries into the new database


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).


This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created).


We have a backup and restore feature within Holdem Manager that makes it easy for you to backup all your settings, hand histories and files.
http://faq.holdemmanager.com/questio...up+%26+Restore

This is a new feature and there are some compatibility issues with it so if you have any problems you can do this manually by following the instructions below:

Manual database backup/restore via pgadmin - http://faq.holdemmanager.com/questio...store+Database

It is on our downloads page, you just have to scroll down past the HM2 link.

http://www.holdemmanager.com/store/d...ds-manuals.php

Check your spam/junk inboxes as our email replies may have gotten filtered there. If you still can't find our replies, please PM me with your email address I can search our system and try to find out if/why your emails weren't replied to.

The image looks like your database was damaged.

Your database is corrupt.

Export your Hand Histories
http://faq.holdemmanager.com/questio...6+Export+Hands

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/...ta-view-01.jpg

Then can you create a new database http://faq.holdemmanager.com/questio...elete+Database

Finally reimport all your hands/notes/summaries into the new database


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).


This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created).


We have a backup and restore feature within Holdem Manager that makes it easy for you to backup all your settings, hand histories and files.
http://faq.holdemmanager.com/questio...up+%26+Restore

This is a new feature and there are some compatibility issues with it so if you have any problems you can do this manually by following the instructions below:

Manual database backup/restore via pgadmin - http://faq.holdemmanager.com/questio...store+Database

Hi there,

Could you please tell me how I can view my overall hours ( and $ per hr.) in HM2?
Kinda like HM1's session tab. I can't seem to find it in HM2.

Thanks

I'm playing on stars both US and Euro table. In my active session tab it show's my result right, they make the currency change, but in my report tab they only show my loss in US, it doesn't make the conversion.

Any way to fix this?

Thanks

p.s using HM2 latest version

using hem 1.12.09 and just realized that POKERSTARS 4man husgns payouts doesn't show right (2nd place shows as 2bi win, which is actually 0)
is there a quick fix to that?

I have 2 questions on HEM2 and notecaddy.

1. Let's say I have notecaddy all set up to generate notes and have a large database with many datamined hands. I then purge all hands where hero was not involved. Are the notes from datamined hands still retained? If the note itself is kept, but the hand referenced is lost, is there a way to prevent this?

2. Let's say I have a large database (3 million+) which includes many datamined hands. I then create a database with 1 million of the most recent datamined hands. Is there a way to import notecaddy notes from the first database into the second? I am referring to the 2 million hands that were not imported, can I export the notes from these and import them even though the hands themselves are not there?

Thanks.

Hi, quick question:
I used HM2 a month ago or so. But it looked like "vs hero" stats weren't working at all (all these stats always showed 0, for instance 3bet vs hero). Did anyone have anything similar or does "vs hero" stats work now? I mainly tried HM2 only because of these stats, but after finding they didn't work, switched back to HM1. Thanks in advance!

Please take a look under Reports -> More reports. There are lots of reports for the different demands.

The Net won column is a non-converted value. Please add $USD and€EUR to the reports (click on the small "Stats" button on the top left corner of the reports.

Please import the summaries too:
Stars supports the writing of summaries directly to your computer: http://faq.holdemmanager.com/questio...+Summary+Setup

If that doesn't help please mail us the original hands and summaries of some sample SnGs with link to this thread to support@holdemmanager.com

I forward this to our Notecaddy expert.


In general this stats work, i have seen rare reports of them not working. But this seems to be just a temporary problem which should be fixable with a new database and an update to the latest HM2 release.

Hi,

Is there anyway to in HEM filter so I only see pots where I got raised on flp/turn/river after cbetting?

yes
The hand reference is lost because the hand is gone. I'm not sure what you mean by prevent it other than not purging.

Sorry, no. It is recommended that you avoid purging when possible if you wish to make the most of NoteCaddy

You should see some sample filters for this in the Advanced filters section of HM2. In HM1 you need to specify Actions which fulfill your specifications manually under Filter by Actions and more filters

Is that possible:


I would like to do an alias of all players in my database with like less than 200 Hands, If possible I would like to do it even more advanced and do an alias with players <200Hands and lets say pfr between 10-20.

Is something like that possible?Doesnt matter if HM1/2

Is your license server currently down? I bought HM2 but cannot register with that key.

No, the server is not down. I just tested by deleting my .lic file so I was forced to activate it again.

Please try all the steps on this FAQ and send us a log file as described at the end if you still have problems - http://hm2faq.holdemmanager.com/ques...rHoldemManager

*Make sure you do NOT use Internet Explorer for the reset all profiles steps.

If you continue to have problems, please email the Reg.log file to hm2support@holdemmanager.com

XP:
c:\documents and settings\{username}\application data\HoldemManager

7/vista
c:\users\{username}\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable “Hide protected operating system files”: http://www.bleepingcomputer.com/tuto...utorial62.html - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

There is no quick way to 'add all players to alias' like you want, AFAIK.

IN HM1 you need to first create a 'villains' alias in the Options > Player Aliases.. menu, and add at least one screen name to it there.

Then you can go to the Players tab and filter by Min Hands and VPIP and right-click > add player to current alias one at a time.

This right-click option will be added to the HM2 > Summaries tab in the future. If you want to be notified when it is added please send an email to support@holdemmanager.com and include "Notify Me When 4141 Is Resolved" in the subject line and body of the email.

hello,

I'm trying to understand what's the column "Rake" supposed to calculate on HM2
I'm playing on pokerstars.fr, and this column is displaying: 472€
while the WC method rake is 562€ (VPP / 5.5 on pokerstars.fr) and the Dealt method rake is 731€ (according to http://forumserver.twoplustwo.com/sh...&postcount=901)
WTA rake is 559€

thanks for the help

I sent a log to hm2support. Anyway I tried to reset key and got a script alert: Resetting code failed! Please contact support on your page.

I have forwarded this to our testers as I can't play on stars to test your issues.

If you could send me some ample hands for testing I will make sure we email you our testing results and ticket # so you can be notified when we fix it.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Please PM me your email address and I will try to find your email in our system and reply.

Which browser were you using? Some browsers like Internet Explorer will not work because of the javascript our site uses for that Reset button.

Please try to login to your account using Chrome, FireFox, or Opera and then Reset All Profiles.

Thanks, I got an email reply said that there is a server shortage and the license is working now.

I am using Chrome and my HM2 is working anyway.