HUD Holdem Manager Support - Page 1032 - Poker Software -- Two Plus Two Poker Forums

When you update Pokerstars VPP/h what are the odds of getting a Partypoint/hand and Titan point/hand stat? With the base WC rake stat the rest would seem very easy. Just a different multiplier of 2 and 17 respectively.

We have updated the VPP stat in HM2 and are now looking into the possibility of a dashboard widget in the future to handle the WC Rake so it could be used for any site.

Quote

01-14-2012 , 12:20 PM

#25777

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,208

Quote:

Originally Posted by starvingwriter82

Two questions.

1) In HM1, I could make a box show up in the HUD that let me manually put in a picture of a mouse, or a red box, or whatever. How do I do this in HM2?

hud options > config properties > hud settings > [x] show autorate icon

Quote:

2) For one of my players, the "sessions" tab is always blank. Hands show up on the sessions by day tab, show up in the graph just fine, in the By Stakes tab, and everywhere else just fine, but for some reason the "Sessions" tab shows nothing. When I switch to other players, it shows their session data just fine. How do I fix this?

Are you referring to the Reports > Sessions report, or the Active Session tab?

Please reproduce the problem and attach a screen shot - http://graphicssoft.about.com/cs/gen...screenshot.htm

Please zip and email a sample of the problem hand histories, and the screen shot, with a link to this thread and your forum name, to hm2support@holdemmanager.com

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

Quote

01-14-2012 , 12:21 PM

#25778

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,208

Quote:

Originally Posted by Andz

Thx for the answere.

FYI, I forgot to mention this yesterday:

Quote:

Originally Posted by fozzy71

,...

The only workaround currently is to configure preferred seating in the pokerstars client and in HM2 until pokerstars updates their software.

Quote

01-14-2012 , 01:07 PM

#25779

Vosen8832

journeyman

Join Date: Sep 2010 Posts: 214

I had holdem manager on my last computer that crashed a few months ago. Is it possible to still transfer holdem manager to my new computer or am I going to have to by the program again?

Quote

01-14-2012 , 01:10 PM

#25780

bibiscus

veteran

Join Date: Aug 2009 Posts: 2,002

hi
playing on stars.fr, seems the hud does not launch. anyone had a bug since last update? tyty

Quote

01-14-2012 , 01:11 PM

#25781

dickkemp

Pooh-Bah

Join Date: Feb 2007 Posts: 3,626

Quote:

Originally Posted by fozzy71

We have updated the VPP stat in HM2 and are now looking into the possibility of a dashboard widget in the future to handle the WC Rake so it could be used for any site.

Should have specified, I am rocking HEM1. Probably not going to get a stat for HEM1?

Quote

01-14-2012 , 01:16 PM

#25782

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,208

Quote:

Originally Posted by Vosen8832

I had holdem manager on my last computer that crashed a few months ago. Is it possible to still transfer holdem manager to my new computer or am I going to have to by the program again?

The same code can be used on 2 pc's at once and can be reset as often as needed.

Please try using our site to register your current/new license. If your code isn't there already you can upload it manually and then reset the code whenever necessary.

https://www.holdemmanager.com/store/login.php

To get your current license from your running installation of HEM: Help > Show Serial Number

If you have lost the code entirely you will need to ask our sales team to search the archives. Please email your details/questions to sales@holdemmanager.com.

If you continue to have registration issues, please send your Reg.log file from the C:\Program Files\RVG Software\Holdem Manager\Logs folder to support@holdemmanager.com

If your Windows is hiding known file extensions the file will simply be called 'reg'.

Quote

01-14-2012 , 01:16 PM

#25783

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,208

Quote:

Originally Posted by bibiscus

hi
playing on stars.fr, seems the hud does not launch. anyone had a bug since last update? tyty

Posted a few replies above:

Quote:

Originally Posted by fozzy71

This is caused by a bug in the pokerstars software from their recent update so there is nothing we can do until they fix it on their end. If we tried to push a fix their next update would likely break our fix.

The only workaround currently is to configure preferred seating in the pokerstars client and in HM2 until pokerstars updates their software.

Quote:

User asked Stars support about this (stats in tourneys in wrong places and mirrored)
- see reply (google translated)
-------------
Employees of the department of software development have been made aware of this problem. Currently they are workingon a fix and speedy implementation in future program updates.

Unfortunately, at present we can not provide the exact time frame when the problem will be solved. However, we understand the importance that this information should becorrect and we do everything we can to resolve the issue as soon as possible.

We apologize for any inconvenience and appreciate your patience.

We express our gratitude for the choice in favor of PokerStars!

Sincerely,

Joseph D.
Technical specialist PokerStars

Quote

01-14-2012 , 01:24 PM

#25784

fozzy71

Carpal \'Tunnel

Join Date: Mar 2007 Posts: 38,208

Quote:

Originally Posted by dickkemp

Should have specified, I am rocking HEM1. Probably not going to get a stat for HEM1?

We plan to implement the new stars vpp stat in HM1 eventually, but I don't have an ETA yet. I will send an email and try to get some sort of an ETA for you if possible.

I think there is a custom WC Rake stat for HM1 in our forums that might work for this, but it's a little over my head and I haven't had time to test it yet.

Code:

<Stat ColumnName="WCRake" ValueExpressions="SUM(pkh.rakeamount * (phmisc.postamountpreflop + phmisc.betamountpreflop + phmisc.callamountpreflop + COALESCE(flop.betamount + flop.callamount, 0) + COALESCE(turn.betamount + turn.callamount, 0) + COALESCE(river.betamount + river.callamount, 0)) * 1. / (pkh.potsize + pkh.rakeamount)) * 0.01 AS WCRake" Evaluate="WCRake" ColumnHeader="WC Rake" ColumnFormat="$0.00" ColumnWidth="*" Tooltip="Weighted Contributed Rake" />

Quote

01-14-2012 , 01:50 PM

#25785

Ko2

newbie

Join Date: Feb 2009 Posts: 31

I spend whole day trying to configure HM2 ang getting used to it- and i failed... to be honest i dont know if whole 30 days of trial would be enough...

All i'm looking for at the beginning (before i will exploit new stuff) is just *the same* layout and usability that HEM1 has... When i play i dont have to think where is stat or popup that im looking for...

1. Why there is no *the same* Default_Main popup as in HEM1? There is missing many stats that im used to.
2. Why this popup is so wide? Look at spaces between colums. Its really hard to see it all just with fast look.
3. Replayer shows just random number of hands. HEM1 shows ~100k and HM2 about 20k. From where this number came from?
4. Am i the only person that thinks HM2 autorate icons look more ugly/blurred then their HM1 equivalents? Is there way to change that?
5. In HM1 popups there is [%] symbol after stat. Maybe thats just not importand, but im used to it.
6. Is it possible to remove settings panel from HUD?(or make it only a small icon?)

I think thats all for now. Please see screen below.

Uploaded with ImageShack.us

Quote

01-14-2012 , 02:19 PM

#25786

Antidote

adept

Join Date: Mar 2008 Posts: 782

Which program is more resource intensive, HM1 or HM2?

Quote

01-14-2012 , 03:15 PM

#25787

Ifloattheflop

journeyman

Join Date: Oct 2010 Posts: 306

Quote:

Originally Posted by Antidote

Which program is more resource intensive, HM1 or HM2?

When I open hm1, my windows task manager says 62,000k.
When I open hm2, my windows task manager says 1.4 millions.

It eats me 1.5 go in ram, because hm2 loads my 1.2 million hands database at the start. So i have to select a guy in my database having played 1 hand; otherwise, i can't use hm2.
So, hm2 is just a monster because of loading the current player's hands every time at the start.

Quote

01-14-2012 , 04:24 PM

#25788

NoMeansYes_

Pooh-Bah

Join Date: Aug 2006 Posts: 3,509

I'm getting huge lag spikes when I use my HUD with HEM1 since I updated. Seems like it gets worse throughout the session with my tables on stars freezing for 5 - 10 seconds. If I close HM and reopen it, when table manager launches it is lagging and freezes when I try and move it around the screen.

Any idea what is causing this or how to fix it?

Quote

01-14-2012 , 04:49 PM

#25789

TheComeUp

journeyman

Join Date: Sep 2011 Posts: 366

Im having weird problems with HM1. im using version 1.12.09.

A bunch of hands I played today havent imported. My hud works fine, and i get the popup on the table of what cards were mucked and everything, but then the hand doesnt show up in my holdem manager.

Also, hands in my reports tab are dupicated. Most hands from today is entered in twice. Thats not a problem in the graphs tab though somehow. Under reports, ive played 2582 hands today and under graphs ive played 1431.

Quote

01-14-2012 , 05:44 PM

#25790

dickkemp

Pooh-Bah

Join Date: Feb 2007 Posts: 3,626

Thank you Fozzy, where do I put that and in what? Like wordpad or notepad I think?

Quote

01-14-2012 , 06:57 PM

#25791

dickkemp

Pooh-Bah

Join Date: Feb 2007 Posts: 3,626

My HEM1 just crashed or something. I did not try to add that stat. It just started doing this:

Then this:

Now this forever:

Quote

01-14-2012 , 07:09 PM

#25792

dickkemp

Pooh-Bah

Join Date: Feb 2007 Posts: 3,626

Here are the details of framework, Iam currently uninstalling and reinstalling HEM and will probably need my product key again.

Code:

See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.IO.IOException: Cannot create a file when that file already exists.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.__Error.WinIOError()
   at System.IO.File.Move(String sourceFileName, String destFileName)
   at a1.a(Boolean A_0)
   at a1.b(Boolean A_0)
   at c2.c(Object A_0, EventArgs A_1)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at DevComponents.DotNetBar.Office2007RibbonForm.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at DevComponents.DotNetBar.Office2007RibbonForm.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5448 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
HoldemManager
    Assembly Version: 1.11.5.6029
    Win32 Version: 1.11.05.6029
    CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/HoldemManager.exe
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5447 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5446 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
DevComponents.DotNetBar2
    Assembly Version: 8.3.0.0
    Win32 Version: 8.3.0.0
    CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DevComponents.DotNetBar2.DLL
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
Accessibility
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
DeployLX.Licensing.v3
    Assembly Version: 3.2.2000.0
    Win32 Version: 3.2.2000.3813
    CodeBase: file:///C:/Program%20Files%20(x86)/RVG%20Software/Holdem%20Manager/DeployLX.Licensing.v3.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

Last edited by Holdem Manager; 01-14-2012 at 07:51 PM. Reason: [code] tags

Quote

01-14-2012 , 07:26 PM

#25793

dickkemp

Pooh-Bah

Join Date: Feb 2007 Posts: 3,626

Reinstall from scratch worked and found product key. Still want to know about this when you get a chance though:

Quote:

Originally Posted by dickkemp

Thank you Fozzy, where do I put that and in what? Like wordpad or notepad I think?

Ty in advance!

Quote

01-14-2012 , 08:01 PM

#25794

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,286

Quote:

Originally Posted by dickkemp

Should have specified, I am rocking HEM1. Probably not going to get a stat for HEM1?

Quote:

Originally Posted by fozzy71

Code:

<Stat ColumnName="WCRake" ValueExpressions="SUM(pkh.rakeamount * (phmisc.postamountpreflop + phmisc.betamountpreflop + phmisc.callamountpreflop + COALESCE(flop.betamount + flop.callamount, 0) + COALESCE(turn.betamount + turn.callamount, 0) + COALESCE(river.betamount + river.callamount, 0)) * 1. / (pkh.potsize + pkh.rakeamount)) * 0.01 AS WCRake" Evaluate="WCRake" ColumnHeader="WC Rake" ColumnFormat="$0.00" ColumnWidth="*" Tooltip="Weighted Contributed Rake" />

Quote:

Originally Posted by dickkemp

Thank you Fozzy, where do I put that and in what? Like wordpad or notepad I think?

Quote:

Originally Posted by dickkemp

.........
Still want to know about this when you get a chance though:

Ty in advance!

I am sorry for the confusion. I should have asked my team members about it before I posted yesterday. That stat will only give you the actual WC Rake amount, not the VPPs. It would have to be modified by someone with programming experience (which isn't me) to work for VPPs.

Here is a thread that explains how to do it, but it may be easier to just wait for our next HM1 update which will hopefully have the newest stars vpp stats. I would recommend notepad++ over wordpad.

http://forums.holdemmanager.com/cust...stom-stat.html

Regards,

fozzy71

Last edited by Holdem Manager; 01-14-2012 at 08:27 PM.

Quote

01-14-2012 , 08:05 PM

#25795

Roger Mainfield

Big Raaaaaaj

Join Date: May 2006 Posts: 5,200

The hud hand replayer stopped working again. In the beta build that I tried last week it started working, however since the update a couple days ago it won't work on the 3 sites I tried it on.

I also had a strange pop-up bug which I'm almost hesitant to describe because I have no idea how it happened. However twice this session the pop-up would not work. It was working fine on a table and then it all of a sudden wouldn't, I restarted HEM2 and it worked, but a couple minutes later it happened to another table. And for the next half an hour the pop up would never pop up and I was forced to rely on the HUD. I was playing 10 tables at the time and the others were seemingly unaffected.

Quote

01-14-2012 , 08:18 PM

#25796

TheComeUp

journeyman

Join Date: Sep 2011 Posts: 366

For some reason all my hands from pacific and microgaming arent being imported now. When it auto imports it says "files imported 1 of 1" "hands im ported 0". Stars is importing fine, my hud works fine. what can i do?

Quote

01-14-2012 , 08:26 PM

#25797

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,286

Quote:

Originally Posted by Ko2

I spend whole day trying to configure HM2 ang getting used to it- and i failed... to be honest i dont know if whole 30 days of trial would be enough...

If you need more time at the end of the 30 days for any reason, please email me at fozzy@holdemmanager.net, with a link to this thread, and your forum name, and the email address for your account at hm.com. I will then ask our sales team to extend your trial for another 30 days if you need more time to make a decision.

Quote:

All i'm looking for at the beginning (before i will exploit new stuff) is just *the same* layout and usability that HEM1 has... When i play i dont have to think where is stat or popup that im looking for...

This may not be possible as many things have changed from HM1 to HM2 for a variety of reasons.

Quote:

1. Why there is no *the same* Default_Main popup as in HEM1? There is missing many stats that im used to.

The popups in HM2 were completely redesigned to make them smaller and more useful at the same time.

HM1

HM2

Quote:

2. Why this popup is so wide? Look at spaces between colums. Its really hard to see it all just with fast look.

I can't see the full sized image because the file name you used was censored by the 2+2 filters.

Was the popup imported or created manually?

Please email the .pop file(s), with a link to this thread and your forum name, to hm2support@holdemmanager.com

Quote:

3. Replayer shows just random number of hands. HEM1 shows ~100k and HM2 about 20k. From where this number came from?

HM2 > Replayer > Settings > Max replayer hands : 20,000

Quote:

4. Am i the only person that thinks HM2 autorate icons look more ugly/blurred then their HM1 equivalents? Is there way to change that?

Try toggling clear type on/off - http://windows.microsoft.com/en-US/w...sing-cleartype

Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser).

Quote:

5. In HM1 popups there is [%] symbol after stat. Maybe thats just not importand, but im used to it.

The % symbols were removed to reduce the clutter in the popups. The vast majority of stats are percentages so we felt it was a bit redundant and made the popups harder to read.

Quote:

6. Is it possible to remove settings panel from HUD?(or make it only a small icon?)

hm2 > hud options > config properties > hud settings > [ ] settings/hud select

Regards,

fozzy71

Quote

01-14-2012 , 08:31 PM

#25798

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,286

Quote:

Originally Posted by Antidote

Which program is more resource intensive, HM1 or HM2?

HM2

HM2 caches certain information in order to optimize search results and report load times. The minimum RAM that HM2 was designed for is 2GB.

The amount of caching (and thus the amount of RAM used) for an individual user is, in part, dependent on the RAM available and how much RAM is required for other applications you are running. Thus HM2 intelligently uses RAM based on a balancing act between how much you have and how much you are using elsewhere. If someone has a significant amount of RAM available, HM2 will cache more in order to further improve your response times to queries and report loading.

Quote:

Originally Posted by Ifloattheflop

Thank you for answering his question with some real world numbers for him. Are all 1.2m hands from 1 screen name, or an alias of multiple names? Have you tried picking your active screen name instead of the alias name and/or tried filtering for 'this month' or 'today' instead of 'all hands' in the date filters?

Regards,

fozzy71

Quote

01-14-2012 , 08:36 PM

#25799

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,286

Quote:

Originally Posted by NoMeansYes_

It sounds like you may have created an import/archive loop.

Make sure that you do not have any archive folders setup under the Options > Configure Auto Import Folders.. option. Auto Import is only for live hands played, and you need to make sure the \HMArchive is not in a sub-folder of any auto import path.

Which Operating System, Firewall, and Anti-Virus are you using?

Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser).

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com

Please attach your holdemmanager.config file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager. Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/

Regards,

fozzy71

Quote

01-14-2012 , 08:38 PM

#25800

Holdem Manager

Holdem Manager Representative

Join Date: Jul 2011 Posts: 6,286

Quote:

Originally Posted by TheComeUp

Your database is likely corrupt.

Export your Hand Histories
http://faq.holdemmanager.com/questio...6+Export+Hands

Export Your Notes
http://faq.holdemmanager.com/images/notes-02.jpg

Export Your Bonuses and Rakeback – Options > Rakeback & Bonuses http://faq.holdemmanager.com/images/...bonuses-01.jpg

Export any tourney summaries by selecting all your tournaments in the Data View Sub-Tab of the Tourney > Results Menu and choose Export Tourney Results and summaries

http://faq.holdemmanager.com/images/...ta-view-01.jpg

Then can you create a new database http://faq.holdemmanager.com/questio...elete+Database

Finally reimport all your hands/notes/summaries into the new database

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere.

The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created).

We have a backup and restore feature within Holdem Manager that makes it easy for you to backup all your settings, hand histories and files.
http://faq.holdemmanager.com/questio...up+%26+Restore

This is a new feature and there are some compatibility issues with it so if you have any problems you can do this manually by following the instructions below:

Manual database backup/restore via pgadmin - http://faq.holdemmanager.com/questio...store+Database

Regards,

fozzy71

Quote

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