Can you try a simple Hud?

You need to be sure that you wait after sitting out before you close the table to be sure the hand has finished. There is a known problem with the pokerstars software that if you close the zoom table before the hand has finished the stars client will not write the hand history to file. if they dont write the hand we cant import it.

Does it still work if you only play 2 - 4 tables? If so, try a simple (default 2.0) HUD like Netsrak suggested and see if it helps. It shouldn't matter but we want to be sure that is not the problem.

If it still works when playing 4 tables, but stops when you start mass-tabling, please attach your prefs.xml file from C:\Users\YourName\AppData\Roaming\HoldemManager\Co nfig. If your Windows is hiding known file extensions the file will simply be called 'prefs'. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.


If you continue to have problems, or it doesn't work when playing 4 tables or less, try the following -

1) Export any custom HUD configs.
2) Close HM2.
3) 'Cut' the following files, and 'Paste' them to a new folder such as your \Desktop: Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://www.bleepingcomputer.com/tuto...utorial62.html - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg
W7 - C:\Users\Fozzy711a\AppData\Roaming\HoldemManager\C onfig\prefs.xml and prefs.bak
XP - C:\Documents and Settings\username\Application Data\HoldemManager\Config\prefs.xml and prefs.bak
4) Restart HM2

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again.

If that helps, please send us a copy of the original prefs.xml file you moved to your desktop and we can try to take a look to see what settings may have been causing the problem. Please email the prefs.xml file, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Sorry if this has been mentioned and a fix has already been given but there is so much to trawl through and I'm struggling to find what I need.

I just updated HEM1 to 1.12.10a to get a HUD for zoom and it is now displaying a HUD but it isn't relevant to the table I'm playing. It seems to be lagging behind.

Is there a fix for this anywhere please?

Interesting, I have exactly the same problem. Already have prefetch off, did setup hero name, did select good seat, but so far nothing works.

Edit: I am not sure if it lags, I just don't have the right names on the table.

Edit: Also did try to restart HM while playing, also doesn't work.

Please update to the newest internal version of HM1 that we are testing - http://www.holdemmanager.com/Downloa...0thApril-1.exe

From this thread - http://forums.holdemmanager.com/rele...ml#post1121831


Make sure:

- preferred seat is set in HM1 HUD Options > Seating Preferences
- hero name is set under HUD Options > Set Hero Name
- prefetch off in HUD Options > Site Options
- stars hh folder is in autoimport and that autoimport is running
- try toggling the HUD Options > additional hud filters > filter by limits > [x] include hands from other limits, and [x] mix ftp rush and non rush stats

Pretty sure I already did this, but will try again.

Edit: It works! Only not my own stats yet.

Edit: I understand now that ur own stats never show up lol. Tnx anyway

Does TN Party also working for other Party skins now?

Thx!

HM1 isn't working correctly for the Saturday Speedway for me but everything else seems fine. Really strange.

I am honestly not sure off the top of my head and the TN support guy 'fool' is not online right now. Please post your question in the TNPS thread for an accurate answer - http://forumserver.twoplustwo.com/16...rstars-358599/


I assume this is an MTT of some sort? Which site? And which version of HM1?

Please update to the latest beta - http://www.holdemmanager.com/Downloa...0thApril-1.exe

If you continue to have problems, please reproduce the problem and post a screen shot of your desktop - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

If the game is over already (which I assume to be the case) simply send us the hand history files from your archive folder. All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

Update: It should work on any of the Party skins. If you have any problems just post in the TNPS thread.

Weird, but it seems to work fine with the default hud. I think there's a problem with the HUD I'm using. It's one that I had imported from HEM1, so I'm going to just try and recreate it from scratch in HEM2. It s just a pain because I had a lot of text and color formatting in it.

also, NoteCaddy seems to be saving all the definition files in the C:/ level. Is there a way to specify that that the files be saved in a folder?

what about in the reports section, not HUD? Cant find it.

How can I add to (or change) the default color palette in HUD Options > Stat Appearance> default colors? I want to be able to use the same 5 custom colors (defined by me) for multiple stats.

Im still having problems with the HUD.
currently my hud is showing as is the rest of the huds in the correct positions for zoom, however the huds are 1 or 2 hands behind.
Ive also noticed that through my holdem manager there seems to be a bunch of duplicate hands going through every few seconds, would this be the cause of the lag ?
how can i fix this ?
thanks

Created new HUD from HEM2 and it seems to work fine now. I'll test it on the full number of tables tomorrow.

I tried to update to the latest HEM 1 and this is what I get. I have tried many times for over ten hours now.

The screenshot shows what I am dealing with. The top pic occurs first when I try to open HEM and the below image occurs hours later.

Really need my HUD, please advise on what to do. Thanks

Thank you for letting me know it came from HM1 initially. I know it won't be fun but it sounds like recreating it will be the best option. Make sure that once you recreate it in HM2 that you Export a copy of it in case you have problems with it in the future you can just delete the problem HUD and import the original again.


Which folder, exactly, are you referring to? This one?

C:\Users\username\AppData\Roaming\HoldemManager\No teCaddyDefinitions

There is no way to change the path that these files are saved to so you will want to make sure you manually backup/save the files if you are worried about losing them as they aren't part of the 'backup' tab in the database manager. Space should not be a concern as they take up very little actual data/size.


There is not a 'save' menu/option but once you create a set of colors for one stat it will be added to the drop-down list of default colors, but not until after you have closed and reopened the HUD Options menu. This necessity to close/open the HUD Options menu before it is added to the drop-down list is a bug we hope to get fixed in the future but I don't have an ETA for when that will be fixed. It isn't perfect, but it does work.


Thank you for letting us know it solved your problems at this point and please let me know if you have further problems after more testing.

I was also unable to find this stat in the 'Stats' menu for the Reports so I wrote a bug for it. I have a feeling it is in there but improperly categorized since I can't find the 'CBet Success' category that I found it under in the HUD Options > Displayed Stats menu. The developers are in the process of making changes to the Reports > Stats menu and the HUD Options > Displayed Stats menu to make them more identical to each other but I didn't want this specific stat to be over-looked so I wrote it up separately in it's own bug ticket.

The assigned internal ticket # on this issue is HM-4719: Reports > Stats: Missing the 'CBet Success' category that is found in the HUD Options > Displayed Stats menu.

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-4719 Is Resolved" in the subject line and body of the email.

on my reports its not seperating zoom hands from non-zoom hands, any way to solve this??

Please install this latest beta version - http://www.holdemmanager.com/Downloa...0thApril-1.exe

Make sure:

- these 2 options are enabled: HUD Options > additional hud filters > filter by limits > [x] include hands from other limits, and [x] mix ftp rush and non rush stats
- preferred seat is set in HM1 HUD Options > Seating Preferences
- hero name is set under HUD Options > Set Hero Name
- prefetch off in HUD Options > Site Options
- stars hh folder is in autoimport and that autoimport is running


If you continue to have problems, Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature http://www.update.microsoft.com/wind...&&thankspage=5
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version http://www.holdemmanager.com/store/d...ds-manuals.php
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

The update runs a database update which may need more than 10 minutes if your database is large or your computer slow. Just let it run overnight and make sure to have enough free space on your HDD.

If you can't get past that error you may need to create a new database and import your original hands to rebuild your database.

Manually run the \rvg software\holdem manager\dbcontrolpanel.exe > connect > create new database

*Now import your \HMArchive - http://faq.holdemmanager.com/questio...6+Export+Hands

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HMArchive is likely not in your \Holdem Manager directory. We normally suggest you use C:\HMArchive, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HMArchive\2009\07\31).

You should also be able to install the 1.12.09 version from our downloads page, connect to your previous database, and export the hands to be sure you are able to get them all imported to the new database in 1.12.10 that caused the timeout for your old database.

Make sure you have the latest beta installed - http://www.holdemmanager.com/Downloa...0thApril-1.exe

Try importing the recent hands from your C:\HMArchive to a new database to see if it solves the problem.

If you continue to have problems, Please zip and email the problem hand histories, with a link to this thread and your forum name, to support@holdemmanager.com

Below is an update to the latest internal version, this is in the advanced stages of testing and were putting this out there for any extra feedback, always take care that internal versions may have bugs we havent yet caught

http://www.holdemmanager.com/Downloa...8HM2Update.exe

Build Notes in the thread linked below. Please post any feedback in that thread.

http://forums.holdemmanager.com/hm2-...ml#post1126541

My HEM1 HUD seems to work ok after the latest patch , although i seem to have to restart HEM at the start of every session.

If Hero HUD stats are shown then the HUD just does not update, but when i restart HEM1 Hero HUD stats go away and it works ok.

Im definitely having cursor lag even when playing only 2 or 3 Zoom tables ..something i did not have when mass tabling the normal tables, although i did stack tables then instead of tiling the Zoom tables .... so maybe i just did not notice the cursor lag

Ive asked table ninja to see if its a problem with their software, maybe its my computer or maybe the duplicate hands are slowing every thing down.