I saved all the screenshots but i know it wont get anywhere, party loves cheaters.

8gb is definitely not enough, im simply writting stuff right now and my system is using 6gb without HEM or any pokersite open. Just firefox + word + one pdf

I have with 16gb when i 12 table + , been having that ****ing lag for many years now

Aaahhh I see, thanks alot

Party rep, I have a lot of loyalty points but I just never reach the highest VIP level. Is it possible for support to manually convert my loyalty points for the highest cash prize ($500?)

I am playing at bwin. I have two tournament tickets for a $11 Rope-A-Dope tournament. One will expire in a few days, the other one in a few weeks. When I register into this tournament software always use ticket with later expiry date. Why? I will lose ticket with earlier expiry date because I cannot use it to register this Sunday... This is against any logic.

Contact Bwin. This is a partypoker thread

Every week someone is asking me about my situation, how did it come up to the end and what to do. I do tell what I know is best every single time.


More than a year ago I wrote the post below.

I WANT TO MAKE IT ALL CLEAR. WITHIN FEW WEEKS AFTER MY POST IN THIS THREAD PARTY POKER ASSOCIATE CALLED ME AND WITHOUT ANY APPOLOGIES SAID MY ACCOUNT WAS JUST ON HOLD AND RIGHT NOW I CAN LOG IN AND PLAY!
No official statement, no one actually saw it. Just pretending nothing really happend. I still think what I have said in my post.
Party Poker is a very big business and there is as big gap between professionalism and Party Poker behaviour.

Anyways I am glad I HAVE RECIEVED MY MONEY BACK AND I HOPE MANY OTHER PLAYERS THAT ARE VICTIMIZED SAME AS ME WILL GET THEIRS TOO.

This kind of ties in to what I literally came in here to post - Are there any plans to allow people in the 'silver' loyalty level to buy cash bonuses?

I currently have ~2k points and almost enough to buy the $200 bonus but I'm just a rec player with a normal job (average 1-2k hands per day at 10nl fast forward) Realistically I'll never have enough time to play enough to make it to even the Gold level (never mind the platinum one).

I understand the higher stakes/volume players should get some sort of loyalty bonus like a better deal, that's fine. Under the current system though I effictively have 2000 worthless points as I literally can't buy ANY of the cash from the store and don't play/want casino or MTT tickets.

I'd be willing to bet there are a lot of other people in my position as well. Please have a look at this.

TLDR: Let silver level loyalty players buy cash in the points store. Maybe even something like 1800 points for $100 that way gold and platinum level players are still getting a better deal but low volume players like myself can still get cash bonus which seems only fair considering they're still generating rake and helping games to run/FF pools to fill.

About the discussion of exchanging points at a lower VIP level (silver), if Party is not even open to discussing furthermore its ecology changes, then let people (especially rec players that are openly getting cheated by bots and illegal hud users) have access to points-money exchange so they can cash out and leave this terrible site.

Lol sir, you're talking to a dead wall.
I asked about this last summer in this thread yet and I think Colette said something like "I'll pass your feedback to the relevant team" and of course never had news on it.

They just don't care, they see that all the other big names in the market keep reducing their loyalty rewards so they don't feel the need to apply any positive change to theirs.

This is not currently possible


Very valid feedback and noted
I am aware our current loyalty program is under review - however I have no further details as to any planned changes or timeline
As soon as I have any news I will update

Ecology changes were discussed when they went live - the management made an open statement regarding the changes
Nothing has changed - we continue to work on improvements as detailed in the last official post
The team are aware of the views and opinions of those in the thread
I have nothing further to add

Well, it's nice to get confirmation I guess. I am removing the rest of my roll then today. I know a few other players and I'll pass on the final Party view to them (ie you either cheat yourself or you are better off moving elsewhere).

Of course it is possible. You just choose not to do it. It's really bad practice, I have about $2k worth of loyalty points but I can never cash them out.

6 months ago I was banned for a duration of 6 months due to "responsible gaming policy".
I had 1300 loyalty points (650$ rake) when my account was closed and since I just hadn't the level to release my points as cash, my points were stuck.
Due to your inactivity policy, after 90 or 120 days of inactivity, I lose 5% of my remaining points every week.
Now I got a bit more than 600 points and they keep going downhill since you refused to re-open my account (without giving me any reason btw).
At the time of my account's closure, one of your manager (I won't say his name here but it starts by M) promised me my points would be restored when my account will be re-opened.
But since you refuse to re-open my account at all, I won't be able to spend my points.

My question now is : do you think it's fair and "responsible" to keep in hostages 650$ worth of raked points and giving nothing in compensation, not even a tiny bit of explanation about why you don't want to re-open my acount even though you said 6 months ago you would re-open it 6 months later ?

You don't want me to play on your platform because you argue I'm not "responsible", but on the other hand you blatantly steal 650$ worth of raked points of my account and you find that "responsible" in any way ?

That's the problem. When these changes were introduced you said how great your security team was. We suggested otherwise and have been proven right. The games are full of cheating and you don't seem to care.

Funniest thing is that this was suppoused to be good for the recs and people who prefer playing w/out huds and it's just the opposite.

Hello! Next available customer representative will be with you shortly.
Welcome to PartyPoker Live help!
Representative Georgi has joined the session
Georgi
[14:07:53]
Welcome to Live Help! How can I help you?
Georgi
[14:07:55]
Please confirm your first and last name and date of birth for security reasons.
You
[14:08:01]
I kow you won't unblock my phone
You
[14:08:05]
I requested it yet
You
[14:08:11]
I ask you to call me
You
[14:08:23]
Is it possbiel for you to call me '
You
[14:08:25]
and otday
You
[14:08:33]
because it's weekend
You
[14:08:39]
and you don't work on weekend
You
[14:08:53]
so can you call me now or today ?
Georgi
[14:09:01]
Please note that we work 24/7.
You
[14:09:19]
no you don't
You
[14:09:25]
you make fun and steal people 24/7
You
[14:09:35]
but you don't "work", plz be accurate
Georgi
[14:09:35]
Also, in order for me to discuss account related information please confirm your first and last name and date of birth for security reasons.
Georgi
[14:09:47]
I am sorry to learn that you feel this way.
You
[14:09:55]
you're not sorry
You
[14:10:01]
that copy-pasted sentence is such out of touch
You
[14:10:25]
you're not sorry in anyway
You
[14:10:53]
you make fun of people blatantly lieing to them, giving them hopeless hopes
You
[14:11:09]
whatever
You
[14:11:13]
can you call me now ?
Georgi
[14:11:17]
I am really sorry to learn that you feel this way. Please note that in case that you do not wish to confirm your personal details I would have to disconnect this chat session.
You
[14:11:27]
xxxxxxxxxxxxxxxxx
You
[14:11:33]
i gave you my details yet
You
[14:11:37]
your chat bugged
You
[14:11:57]
i had to reload the page because I couldn't write anything anymore
Georgi
[14:12:01]
Thanks for the confirmation. Please be informed that I will forward your call request.
You
[14:12:37]
I asked to you, Georgi, if you can call me now
Georgi
[14:12:41]
As soon as there is an update from our respective department we will contact you by email or phone call depending on the outcome.
Georgi
[14:12:51]
Unfortunately it would not be possible to give you a call at the moment,
You
[14:12:59]
Why not ?
You
[14:13:09]
You give people the opportunity to call 24/7
You
[14:13:21]
and I can't even get phonecall now ?
You
[14:13:37]
I have to wait like 1 week for having an e-mail telling me that you don't wanna phone me ?
You
[14:13:55]
Why do you refuse to discuss the matter with me ?
You
[14:14:15]
I just would like to discuss in a serious manner ONCE
You
[14:14:17]
just ONCE
You
[14:14:49]
I made a mistake, I would like to discuss it with you, why don't you want to enter any communication with me ?
You
[14:15:35]
the purpose of your responsible gambling is to HELP people or to make them feel destroyed ?
Georgi
[14:15:57]
It appears that your phone call is currently blocked, hence I would have to escalate the matter to our respective department to see if we could unblock your phone.
Georgi
[14:16:11]
If the answer is yes, we will be able to give you a phone call as well.
You
[14:16:13]
the purpose of your responsible gambling policy is to HELP people or stealing their money with a fallacious pretext ?
Georgi
[14:16:15]
Thank you for the understanding.
You
[14:16:41]
the purpose of your responsible gambling is to HELP people or to make them feel destroyed ?
You
[14:17:35]
You stole my loyalty points because I made a mistake 6 months ago and you think it's part of your responsible gaming policy, to block accounts in order to loot them of all their values ?
Georgi
[14:17:45]
The purpose of this policy is to help people who feel addicted to gambling and are not able to control their their gambling as well.
You
[14:17:57]
Ok I understand this
You
[14:18:23]
And if I'm addicted and not able to control myself, explain me in which way stealing my loyalty points will help me please
You
[14:18:55]
Don't you think it would do the right opposite, like getting me really mad and frustrated ?
Georgi
[14:19:45]
Unfortunately it would not be possible for you to use your loyalty points as they can be used for items that are all related to online gaming.
You
[14:19:51]
I lost 500$ in 2 days on pokerstars 2 weeks ago yet I don't feel bad in any way, but I never felt so humiliated and frustrated than by you stealing my loyalty points
You
[14:20:05]
and it was 6 months ago
You
[14:20:39]
You could compensate me by exchanging my loyalty points for cash at a very low rate
You
[14:20:51]
like 50% of what is usually given in your store
You
[14:21:17]
but you don't want to discuss any deal with me, you just want to steal my points and argue about them not being spendable due to my account blocked
You
[14:21:37]
explain me in which way does it help me, according to your responsible gaming policy ?
You
[14:22:11]
I don't even want to play on partypoker again
You
[14:22:19]
I just would like to have my loyalty points back
You
[14:22:37]
so if I don't want to play on partypoker, how is that related to online gaming ?
You
[14:22:55]
I don't want to play a "game", i want my points back
You
[14:23:07]
let my account closed if you want, but gimme my points back
Georgi
[14:23:13]
Please note that it would not be possible for us to convert your points to cash since this is a service which we do not offer.
Georgi
[14:23:43]
In order to convert points to cash players have to reach at least gold level status and the purchase a cash item from the points store.
You
[14:24:07]
explain me in which way stealing my points help me, according to your responsible gaming policy
Georgi
[14:24:25]
Since your account is currently closed under our responsible gaming policy, unfortunately it would not be possible for you to do so,
You
[14:24:39]
to do what ?
You
[14:24:47]
explain me in which way does it help me, according to your responsible gaming policy
You
[14:24:51]
I know that yet
You
[14:24:59]
I know you won't gimme my points back
You
[14:25:03]
stop repeating it
You
[14:25:19]
it's well established you stole my points and that they're gone and I will never have them back
You
[14:25:27]
I understood it, it's very clear
You
[14:25:29]
stop repeating it
You
[14:25:49]
answrr my question plz
You
[14:25:51]
explain me in which way does it help me, according to your responsible gaming policy
Georgi
[14:26:23]
In case that you are addicted to gambling and have suicidal thoughts it is not recommended that you continue to play casino and or poker games. Hence your account is closed under the Responsible Gaming policy. Please note that the only way the points can be used is by purchasing items from the points store.
Georgi
[14:26:33]
These items are connected with online gaming.
Georgi
[14:26:43]
Items like tickets, casino bonuses etc.
You
[14:26:57]
And in case I'm not addicted to gambling nor have suicidal thoughts ?
Georgi
[14:27:55]
Unfortunately it would not be possible for me to assess your situation, however we have a department which deals specifically with such matters.
You
[14:28:21]
losing nerves to an insulting and incomptent and very slow agent is a sign of addictive gambling or suicidal thouthts ???
Georgi
[14:28:33]
It appears that they have already reviewed your case and unfortunately it would not be possible for you to reopen your account at the moment.
You
[14:28:49]
explain me in which way does it help me, according to your responsible gaming policy
You
[14:29:05]
explain me in which way stealing my points help me, according to your responsible gaming policy
Georgi
[14:29:11]
In case that you are addicted to gambling and have suicidal thoughts it is not recommended that you continue to play casino and or poker games. Hence your account is closed under the Responsible Gaming policy. Please note that the only way the points can be used is by purchasing items from the points store.
Georgi
[14:29:19]
These items are connected with online gaming.
Georgi
[14:29:23]
Items like tickets, casino bonuses etc.
You
[14:29:31]
it's exactly like if you put someone in jail because he wanted to suicide, then you beat him hardly to punish him
You
[14:29:41]
what the point beating that person ?
You
[14:30:31]
Yes but if I withdraw my balance, I can gamble that money or any other site or in a real casino, if you would protect me totally, you should confiscate my funds also, no ?
You
[14:31:15]
the purpose of your gambling policy was to help me, in which way stealing me does help me ?

You have serious issues showmeurace and seem to be a liability to any site. I wouldn't be surprised if they permablocked you

Georgi
[14:31:59]
Please note that all we can do is to close your account so that you could not play on our site, as per our responsible gambling policy. It would not be possible for us to prevent you from going to a live casino.
Georgi
[14:32:27]
Thank you for the understanding.
Georgi
[14:32:31]
Is there anything else I can help you with?
You
[14:33:13]
it's exactly like if you put someone in jail because he wanted to suicide, then you beat him hardly to punish him
You
[14:29:41]
what the point beating that person ?
Georgi
[14:34:17]
Its this case its about someone being addicted to something and you keeping him away from this thing.
You
[14:34:29]
I'm not addicted
You
[14:34:41]
you decied I'm addicted because it's a good excuse to steal my points
Georgi
[14:34:45]
Unfortunately it would not be possible for me to assess your situation, however we have a department which deals specifically with such matters.
Georgi
[14:34:53]
It appears that they have already reviewed your case and unfortunately it would not be possible for you to reopen your account at the moment.
You
[14:34:59]
But I can't discuss with your team
You
[14:35:03]
so how can they know I'm addicted
You
[14:35:13]
all they have is things escalated to them by you
You
[14:35:21]
And I know you're not trustworthy
You
[14:36:09]
So why do you refuse to explain my situation in a correct manner
Georgi
[14:36:17]
Indeed unfortunately they do not communicate directly with our players, however they can communicate with your though us.
Georgi
[14:36:41]
I will escalate you query to see if we could unblock your phone and contact you by phone.
You
[14:36:41]
and not on a useless chat on which any guy would lose his nerves according to the time you take for each and any simple answer
You
[14:37:01]
So you accuse me of being addicted
You
[14:37:11]
and I don't even have the right to explain myself
You
[14:37:23]
it's like if I accused you of being a serial killer
You
[14:37:35]
but wouldn't let you say any word to defend yourself
You
[14:37:43]
because "I know you are"
You
[14:38:07]
tell me what is fair in this process ?
You
[14:38:37]
I never lost any money in poker and you can check that on my account history
You
[14:38:55]
you have compulsive gamblers losing thousands of $ every year to your casinos
You
[14:39:03]
and I AM the addicted guy ?
You
[14:39:37]
What realy bothers you is I'm not a depositor so I don't contribute to your economy
You
[14:40:05]
It's not at all about responsible gaming, it's just about me not being a depositor and being a net winner
Georgi
[14:40:25]
I am sorry to learn that you feel this ways. It appears that you have mentioned that you will commit suicide. We take such matters very seriously.
You
[14:40:49]
(just in case, I copied-pasted all of this chat on 2+2 forum yet and I will keep copy the rest of this chat)
Georgi
[14:41:19]
Alright. Is there anything else I can help you with?
You
[14:41:25]
I made a mistake, yes, don't we all do mistakes ?
You
[14:41:43]
Why can't we discuss this as adults ?
You
[14:41:53]
Why do you refuse to communicate with me ?
You
[14:42:13]
Yes I did a mistake 6 months ago, I said that out of my mind, yes I admitted it, it was 6 months ago now
Georgi
[14:42:25]
Please note that I will escalate your request for a phone call to our respective department. As soon as we receive an update from them you will be contacted by us via email.
You
[14:42:37]
Can't we discuss this seriously and you stop hiding being this fake "responsible gaming " wall ?
Georgi
[14:42:59]
Also since this conversation has been going in circles for quite some time, I will be disconnecting this chat session in case that you do not have any other queries.
You
[14:43:07]
Why can't you admit there are people who spend thousand of $ in your casinos every year, being huge losers ?
You
[14:43:15]
Yet you won't ban them
You
[14:43:39]
but me, being a small net winner, is accused of being addicted ?
Georgi
[14:43:41]
Please note that due to security reasons it would not be possible to discuss matters concerning other accounts.
You
[14:44:25]
I made a mistake, yes, don't we all do mistakes ?
You
[14:44:47]
You admitted 1h30 ago that Nikolay made a mistake sending that auto-message wishing me good luck
You
[14:44:57]
We all do mistakes
You
[14:45:17]
Did nikolay suffer any consequence due to his mistake ? No.
Georgi
[14:45:25]
As I have already mentioned numerous times, you have mentioned that you will commit suicide, whether it was a mistake or not, we take such matters very seriously. Also, since I have warned you that this conversation has been going in circles and you continue to ask the same question over and over again, I am now disonnecting this chat session. Thank you for the understanding! Bye!
Representative Georgi has left the session
Chat session ended

Also seems like party will be changing rewards to match 888 and stars new system which is more rec friendly and capped at 10percent with a bunch of casino tie ins. Better use up those points asap

I accept the fact they block my account, but I can't accept the fact they steal my hardly earned loyalty points when their manager promised they would remain untouched.
If he didn't promise that, I wouldn't have any problem with them. I was out of my mind for numerous reasons not related to poker and just said that in an angry rush, it can happen but it doesn't justify blatant stealing.

My only issue is being stolen my points, but convince yourself of crazy things if you wish...

i cashed 3k points at 1500 for 100$ like an idiot exactly for that, i have a feeling its coming.

Yup, its coming, which is why they prefer bots and cheaters over decent regs, both of which will not give a rats a$$ about RB decrease (or any other issue, for that matter).

I play on Bwin these days (keep an eye on this thread in the hope of a decent promo), and have been emailing them about their RB structure and whether they'd be willing to give me a better deal due to my decent volume, and at the end of every email they have basically said "please note we are about to review our rakeback structure and implement changes".

So yes, changes are a comin'. I initially thought they were potentially good changes but after reading the above I have the fear...