Played reg 6 max cash after latest update, had to sit out to go to the bathroom and get message saying " you will be stood up after 15 seconds". WTF.

The 'Play Another' -> 'Similar' button is inactive at SNG Hero tables It would be nice if it could be used to register for an extra Hero with the same buy-in right from an ongoing Hero table, without the need to go to the main lobby.

The new way the winnings are shown, i.e. 'You have won $X incl. $Y bounty' is a great long-anticipated improvement, though

Dealer: Chat has been disabled till the end of this hand as one or more players have gone All-in. Chat will be enabled as soon as this hand ends.

During every hand in a tournament.

You have to use the sit out all next bb and you won't be kicked (unless they've changed something?)

Yep, getting these more at cash as well. Really unnecessary spam.

And I hope the chat will get fixed that if you have typed something and press enter while someone is all-in that the client won't delete the message when it brings up the warning about someone being all-in.

there was so much positive feedback when timebank was changed to 30seconds. why its reverted back to 8 seconds is beyond me


@Colette, any update on new store items for powerfest?

Unfortunately this is unlikely to change as we simply do not have the players at the time you request the increase - sorry


Will raise with tech - thanks

This is with the promotional team for review and resolution

The team are aware and working on resolution
Thanks for the feedback

Again - will raise with tech

Select "sit out next BB" and you will not be removed

Check the store - as I have explained many times I do not work in the promotional team and can only share the info I had as posted yesterday Sorry

Are you using Windows10?
We have identified a bug which is not allowing the system to shut fully on desktop before switching to a new device hence the pop up
The team are working on resolution and expect a fix in the next 24-48 hours


I have spoke with tech and confirmed we made no changes to the time bank
Can you please ensure you have the latest software updated and double check - if the issue persists and you are experience no other connection issues can you please confirm your machine specs and username please


We are planning to implement the play another option in our next update - (hopefully) - so this will come at a later date

Looking into this as urgent ... ongoing for now

I have the latest update, the software has been updated today as well. Nothing has changed.

The time bank is still deacreased to the 8 seconds on Fastforward tables ( it has been 30 sec last month or two)

So this is weird cause i also spoke with the LiveSupport and they said its due to commersial decisions and you said you "made no changes to the time bank", sooo....I do not still know what is happening. Would be nice to clear it (and increase that timebank given that it was one of the best changes for the cashgames lately. And im not single in my opinion, many players I have spoken with have the same conclusions

I am looking into this in depth
I will update when possible
Regarding Live chat- there was no "commercial decision" to change the time bank with either this release or previous
We had reviewed feedback and considered implementing a longer time bank as requested however I was not aware this had gone live
Please bear with me while I work to resolve this in full and provide a definite answer to clear up the issue

Just received this email:

Dear xxxx,

We have received your withdrawal request for xxxxx GBP.

However, we noticed that you are requesting a withdrawal without adequate game play after your recent deposits.

We encourage our players to make deposits with an intention to play and not to withdraw soon after. Thus we have proceeded to cancel your withdrawal request and put the funds back into your account.

Please reply if you have any questions or need any clarifications, and we will be more than glad to assist you.

Regards,

Madhumita
Game Fairness and Security Team

-----------------------
Is this a scam? Is there a minimum play through requirement to cash out? I deposited to play poker and then withdrew a day later, what's the problem. You have no right to send me such a scam email! It is up to me to decide how soon I want to withdraw.

Hi

I dont work in the customer service team and this is certainly an issue to discuss with them
They are best placed to discuss withdrawals and minimum play requirements

https://www.partypoker.com/contact-us.html

Thanks

I don't want to study the Gibraltar regulations on this matter yet, but don't they require operators to process any withdrawals (possibly with a reasonable fee covering their banking expenses, which should be not more than 5% for Skrill and Neteller transactions) from verified accounts in good standing, up to some high limit ($25K a month, I reckon)? I don't believe Gibraltar would allow licensees to hold player funds in captivity on the grounds of insufficient gameplay.

As I said - Customer service are best to advise - though I am aware there is a min wagering requirement for all account This will be covered in detail in our T&Cs > https://www.partypoker.com/terms-and-conditions.html

Even for poker? This not for some bonus etc!

"minimum play requirements" Is that how it's done in a real brick and mortar casino too? I think that is BS if you have implemented such a thing! Very shady!!!

This has always be in our T&Cs and is the same in the majority of online gaming platforms

As I said - please contact customer service - they can assist - no point venting at me nothing I can do

Do you really have to bring your attitude to every thread Both Collette and Unibet Andrew bring tremendous EV to their respective site threads, yet here you are, steaming like a classless douche in both threads

Hey Colette! I still have not received my 5,50$ ticket from the bet promotion.

Thanks!

No not every thread, just the threads were I feel I should mention something is wrong.

I really do not understand how you correlate my issue with an attack on either Collette or Andrew. Where's the logic in that?

What does there contribution have to with my issue? Jeez some people are just born stupid!

Nope, just your attitude buddy

" Acceptance of a withdrawal request is subject to You having made and sufficiently wagered a real-money deposit"

This is what I just copied from T&Q. Can it be anymore vague?

What are you talking about kid, go play with traffic already! Mind your own business. You are so out of line here.

Other platforms have minimum play requirements for feeless withdrawals. When the requirements aren't met, they charge a fee but still process the cashout. The only case in 4 years when I was charged was when, unintentionally, I failed to play enough at Betsafe (licensed in Malta) and they gave me an option to cash out with a 5% fee withheld, which I accepted.

This applies to at least some Gibraltar-licensed operators too, e.g. here's an excerpt from Coral's T&C:

I think I've met Party's minimum play requirement anyway (I don't know what it is for deposited funds; for funds received by player-to-player transfer, it's to earn 15 points per $100 received) so I'll have no issues and my remark is just FYI.

I had a withdrawal issue last year with bwin but that was resolved. I basically deposited £1k to put on a bet but as soon as I'd deposited they froze my account wanting id and then when I provided that they wanted further id. After a lot of back and forward I eventually got the full amount back when I was able to show they had contradicted themselves a couple of times and by the time my account was unfrozen the bet I wanted was no longer available. They never charged any fee.

What is the expiry of the SNG Hero tickets that are the prizes of the current 'play 5 - get 1 free' promo? It's not written in the promo T&C and can't be seen in the client either because Hero tickets have never been displayed in the 'My Tickets' section, as far as I remember. Moreover, after today's update (or maybe yesterday's - I didn't check then), that section is now saying, 'Unfortunately we could not retrieve your records. Please try again later.'



(I'm in Russia so URLs in the www.partypoker.com domain are blocked by the ISP.)

The only way to tell how many Hero tickets I have is to attempt to register for one - the buy-in popup shows the number of available tickets (or 4, whichever is smaller). But it doesn't show their life span. (I only know that it's more than 24 hours, and I'd be glad to be sure that it's at least a week.)