I love Mike acting like we are all big conspiracy theorists smh. Sure Mike, we the players are all ludicrous for thinking your site would screw somebody out of a 300k+ BBJ haha. I mean you have like the cleanest greatest reputation right? It's unthinkable your amazing site would ever do something like that. Cue sarcasm.

Just like all companies who discriminate based on race or charge minorities more interest in loans than whites and they deny and deny and deny and then after they are threatened with a justice department investigation they 'miraculously' settle and change their practices. Without admitting any wrongdoing of course because that is soooo important to save face.

Look this Betonline should be shutdown. And at the very least there should be massive worldwide social media warnings to prevent ANYONE from playing there. Watch, bet if that happened you'd see a totally different response. It takes an army and passion to make and force change. Hey Devo don't give up my friend. You got hosed and it was completely shady. Fight.

I just want to go back on the record and say the frequent disconnects from the BOL client are why I stopped playing on this software & this is why I sympathize with OP so much.

There were times where one table would disconnect and another table would continue with action, proving there was no issue with my internet connection at all.

That's why I am calling BS on BOL in regards to this. I would be willing to bet money that there is no issue with OP's internet connection and that the problem exists entirely on BOL/Chico poker's servers.

This same network disconnect OP showed in his video has happened to me costing me hundreds/potentially thousands of dollars and support simply blamed it on my ISP.

FWIW, I do not play poker on WiFi, I was connected directly via Ethernet, I have a fiber internet connection and I have taken all of the Cisco courses so I am well versed in troubleshooting networking issues and used my network troubleshooting skills to determine that internet traffic was traversing through my gateway properly.

BOL is the only app I've ever had consistent networking issues with.

But still, the way BOL's TOS is written, I am stuck with the losses regardless.

I really hope that this thread goes to the top of search engines when people think about playing poker on BOL.

Should have took the job I heard they promote you by letting you win the BBJ twice.

One more thing to add --- I remember a few years ago when ACR's network always seemed to "Randomly" crash when they would run big tournaments where it was apparent there would be an overlay.

Just some simple Googling will confirm all of this.

ACR's default excuse was Network Problems.... How can you blame network traffic on crashing your servers when you don't even have enough players on your site to hit the guarantee of the tournament you are hosting? That makes no sense whatsoever.

Forgive me if that seems like I'm derailing, I just want people to realize that these offshore sites have a history of hiding behind "Network Problems" whenever they are confronted with the prospect of paying out big sums of money that they may or may not have in their accounts.

No I think you’re 100% right. It’s just too easy to blame networking or something out of their control and take 0 responsibilities for it. I don’t play much online poker for a reason in my state. Just got a hard dose of reality on why that is


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Let's just keep getting the word out.

Crap like this should not happen without serious repercussions.

Well, I was deciding whether to deposit on GG or BetOnline, thanks for the help!

Everyone should just send an email saying they want their accounts permanently closed and reference this action. See if they change their ways.

Or just don’t play here. BOTonline is garbage.

This is a terrible look and a PR disaster for BOL. I don't know who is in charge of marketing, but they should be shitcanned, asap.

At the very least, something should have been done in consideration for this. Save yourselves paying out money that doesn't belong to you and now you've created hundreds of thousands of dollars worth if concerned players.

This is a great follow up to the deletion of player rewards. Terrible decision, management will enjoy all the backlash.

Of course no one here has. They don't pay that money out. If they did, Devo and the rest if the table would have been paid.

But its a scam.

Where have we heard the line "we are lowering the amount of money you can withdrawal at this time"

It doesnt usually end well.

BOL Mike seems to be tone deaf in his canned responses.

Well what do we have here hmmm - just when I thought I've seen it all.

Welcome to my Hell these past 5 days. If you have any questions just let me know. This hurt.

Or at least rig it so a trusted poster on a big forum wins it once in a while to spread good news about the site.

The man for the mission has entered the building !

Pulling my money off the site has been the best decision I made. I continue to not see a reason demonstrated to me why it was not the right thing to do. Please do not give this site your rake.

Joey, please make a video on this

withdrawing acct balance today. Rooting for you OP.

honestly dude the odds of this disconnection happening right as you get dealt the card that allows you to win the BBJ is probably 1 in a billion or something

Let me make sure I understand the basics of this

You get "disconnected" on the turn when you make a straight flush vs quad kings - you don't have that moment on video but you have the replayer of the hand.

You then tried disconnecting to see what would happen and you alleged the result appears different through the software compared to what took place during the straight flush hand.

Support has alleged to look over on the back end and they say this was a proper disconnection on your end and they wont be awarding the BBJ.

The BBJ runs through a network of poker sites betonline and chico (I don't know much about either of these.)

Support Mike says they have allegedly awarded 10 BBJ since March so why would they try to **** you out of this one if it was legit.

Betonline reps after reading this post

all 17 dollars?

Last year, I made a deposit on BetOnline with a debit card and noticed they had charged the card the usual card fee, plus an extra two dollars and change for no reason. I emailed them for a refund and instead of refunding the money to my card, they put the two dollars and change into my sportsbook account.

I had played on BOL for several years prior to this and never had any issues, so I tested the waters with another deposit to see if this was a scam. Sure enough, on my next deposit they overcharged my card again, this time for five cents, like they were seeing how much they could get away with overcharging without me noticing.

Not sure if they are broke or greedy, or both, but that was the last time I played on their site.

I could be wrong but I think he does have the disconnection on video.
Bottom line is this is about as blatant a forced disconnect as there could be. Right when he gets dealt the card to earn the huge jackpot? That is not a coincidence, please do something about this Joey. I have no interest in this but I am fuming about the situation. It is so wrong it makes me sick. And Support Mike blows it off and acts like the whole thread is filled with conspiracy theorists. So evil.

Pretty spot on. I 100% on my end had internet connection. I made the video 5 minutes after it happened while I was still at the same table chatting with live support. So I kept saying Disconnected but the disconnect bar never came up like it did in my second video. The table just froze, the CALL button became unclickable.. after a short time < 30 seconds everything unfreezes all the buttons go away my hand is folded and I'm watching the hand get shown down and I want to throw up.

Personally I can't sit here and say they purposefully scammed me but the timing and their response just seem insane to me. Clearly I called the $11 the money got taken into the pot. Q hits the turn to everyone with eyes at that point sees the hand is done. We're getting all in and the table is making 350K (However they split it) but I just so happened to have my software freeze. So here I am