I liked Aces Never Lose: what's not to like? But, it previously failed to grow the site. Perhaps this was a lack of promotion of the promotion, as you say. But, I advocated back in the day that Aces Never Lose be replaced by a strong deposit and reload bonus program.

Every successful poker site I've ever played at made liberal use of deposit bonuses and reload bonuses. I really do not understand why WPEX hasn't given one a try.

It's 99% marketing, anyway. People who are well educated know that the current 75% rakeback is better than most deposit bonuses. But most people are not well educated, and they think: "Why should I go to the trouble of moving $500 to WPEX when I get a $500 reload/deposit bonus at Bodog?"

WPEX could create the most impressive sounding deposit bonus in internet poker just by adding a temporary kicker to the baseline rakeback:

100% Deposit Bonus up to $10,000!!!!

The numbers behind the marketing could be as simple as you get 80% rakeback while clearing the bonus, instead of the baseline 75%.

Surely WPEX would be happy to give up another 5% rakeback if someone would deposit $10,000 on the site? I imagine someone moving that much money would be a prime candidate for fairly heavy sports betting.

When I compare the potential marketing impact of a $10,000 bonus vs Aces Never Lose, I think you could make more hay with the deposit bonus.

Now either one of them will be vastly better mechanisms for drawing cash game players than the low stakes tourney extravaganza that is the current marketing push.

Promotions need to be focussed on getting people to deposit money on the site and to put in hours on the tables. They shouldn't be focussed on giving away substantial sums of money to the lowest level tournament bonus whores.

YOU are wrong. Removing non-HH tables and increasing table limit to 6 is the ONLY thing they've done in the past year and a half I've played here. What's worse, removing the non-HH tables was simply reversing a dumb idea they input in the first place!

LDO they're trying to make it work. But they're failing miserably, and it's obvious they don't care as much as they should. The software is still GOD AWFUL, and they still do so many things @$$ backwards it makes me question Jeremy's credentials. It seems to me all he's doing is guessing on what works and what doesn't. It's not like I'm upset that they're not on par with PS and FT, I'm pissed b/c there are 10-20 VERY SIMPLE THINGS they can change and yet they change nothing.

To give you an example of how ******ed this site is, every time I request I request a check via courier, I receive an e-mail from WSEX with the tracking number...AFTER I RECEIVE THE ACTUAL CHECK! And of course sometimes they don't send a tracking number at all. Very logical.

So how worried should I be about this??

Thank you for contacting us at WSEX with regards to your withdrawal query and we do apologize for the delayed response.

We have reviewed the status of your check and saw that your check had already been processed and sent but had to be recalled due to the closure of one of our banks. We are now forced to have all check resent using another bank which have caused our present delay. We are seeing that you check have already been re-issued with an estimated delivery time of mid next week.

We sincerely apologizes for the inconvenience caused with regards to this and should you require further assistance, please do not hesitate to contact us.

SHANAX, makes sense since the last email I got said "please be sure to cash your check as soon as possible."

Awesome. Can't get onto WSEX site now either. I really hope I have no issues when my check comes, if it comes.

I requested a check a week ago to be sent by mail. It was just for $100, so why spend another $50 for courier right? Anyway, I haven't seen my account balance drop. I'm wondering, do they deduct the $ when the check is cut, or when the withdrawal request is processed.

The $ usually comes out a day or so after the check is requested, then they process it. Mine came out 3 weeks ago, with the $50 extra, but I am still waiting as they told me they changed banks so my check was sent back. They did refund the $50 though to me.

There might be some huge changes coming in on Tuesday. I definitely look forward to it.

He's been on the job, what, 6 months? During that time he moved quickly to get rid of the no-HH tables, increase the multi-tabling limit, and he ran a fairly popular WSOP promotion. He's hardly had time to design and implement a coherent strategy, and there is a pop-up today about big changes coming Tuesday.

He has no control over stuff like your check getting to you. That is a function of WSEX accounting, their constantly changing bank(s) that will write checks into a hostile US, and the US government all in a big game of cat and mouse.

Give the guy a chance, jeez.

The pop-up today says:

BIG Changes coming Tuesday August 26th
* Brand New Look
*Monthly $10k added VIP
*Weekly $7500 added VIP
*Large Weekend Guaranteed tourneys
*Deposit bonuses coming in September

Details coming to wsex.com on Tuesday.

Why bother?
All this stuff AND MORE has been presented to them on several occasions.
They did fix some of the stuff from 3 years ago or whatever and made the site better. But it seems clear they have practically no interest in putting in any more effort.

I don't think the people here should be doing the work for them anyway. If they can't figure out what their problems are then they aren't looking very hard.
But even IF they could learn some stuff from customer input on here I have my doubts that they are terribly interested in it.

In other exciting news: I received an offer for 10% deposit bonus on sportsbetting with 5x roll-over (or 25% bonus if you deposit $10k) for the upcoming football season.
It's account specific though so if you didn't get the e-mail then you aren't eligible for the bonus I guess.

Always good to hear the voice of reason...unfortunately followed by,

No site has been more responsive to customer input. Bashing WPX management for not listening or caring about their customers is completely unfair and mischaracterizes what has been a very interactive process between management and players.

It is unclear why so many players who say they don't play WPX (MicroBob, Tuff_Fish) seem to take every opportunity to criticize the site.

We aren't "doing the work for them". Those who play the site generally wish WPX to succeed. Many of us have enjoyed a steady history of successful play at World Poker Exchange. Rather than aimlessly and purposelessly complaining, some regulars in this thread take the time to make reasoned suggestions and have seen actual changes affected by the WPX management. Many regulars, like Benjamin above, have in the past even proposed changes which would not be beneficial to him personally because he thinks its in the best interest of the growth of the site.

Please stop the trolling. If you have a specific criticism to which you have an actual solution to discuss, then let's hear it.

I'm hopeful for Tuesday. Traffic has been on a faint upswing as of late. Let's keep up the momentum.

I think a deposit bonus will be very helpful getting some of the older players to deposit. Hell I might even redeposit - how has the o8 traffic been?

these guys are so ******ed that when you request for a new 6max table, they only implement it for that table LIMIT. Why not just make 6max for every stakes?

Ironic this "big changes soon" thing came right after my rant. Probably just a coincidence. I wasn't complaining about not getting my money, that's a non-issue. Trust me, I went almost two months with basically no income from Full Tilt's trouble. I choose to play poker for income and I deal with the consequences as best I can. My point was there are a ****load of small, simple, and easy changes that should've been made already, yet they do nothing. This pisses me off in the same way that I receive a check via FedEx, and then they e-mail me the tracking number...it's extremely annoying, and makes them look incompetent.

I am somewhat excited for these changes, however. The plo8 traffic has tapered off of late and I'm getting very close to not playing there regularly anymore. I'm pretty sure I am a major reason why they got any plo8 traffic at all. This site pisses me off, but I do not want to leave if I can still generate the rakeback.

Unless you want to play me heads up during the day (USA eastern time), you might as well wait until around 8PM for a full table to get going. I sit sometimes for hours in the daytime alone or playing random wanderers (or Kobra) HU, and rarely does the table fill until the night.

Exactly my point. It's the lack of logic that frustrates me.

wtf? my rant was 1st

Looking forward to the changes Tuesday. I cashed out a large portion of my balance on WPEX around the beginning of the year, and have hardly played there since. The new lobby interface looks nice, and deposit bonuses and some nice VIP tourneys are definitely enough to get me being a little more serious about the site again.

With their history, I admit I'm coming into this skeptical. We'll see Tuesday, I guess.

I've said this before, and I don't know why people have a hard time understanding this, but of all the things to get on them about, the fedex # is not one of them. It is an overnight package, which means they can get it to fedex at like 4pm and you can have it by 8am (depending on which overnight service they pick) the next morning. Don't you think that is a rather narrow window to get the # from the processor (who knows what that entails exactly), to wsex, to you? Heh, perhaps it is the processor that is dragging its feet? Maybe they need to bag the processor (it is real easy to find new reliable ones in this climate, I'm sure) just so you can get your number a few hours before it arrives?

I just want to re-establish that I have no problem with cashout issues.

I'm just merely pointing out the ******ation of it all. It's like Pizza Hut delivering me a pizza, and after the driver delivers, he proceeds to call me and tell me the pizza is on its way. This may seem odd the first time, and you might shrug it off, but when you're cashing out several times a month and it keeps happening, it pisses you off because of the sheer stupidity. This stupidity I speak of filters into the handling of the software, where they STILL don't have hand-to-hand in mtts before the money, a mute button that does not work correctly, and about a million other SIMPLE AND EASY TO FIX things that I could and have previously listed...

As for the whole processor thing, it's a mystery to all who aren't behind the scenes...I suppose it's just a big cat and mouse game with the sites jumping through hoops to circumvent an unjust and seemingly unenforceable law that is the UIGEA...if you're in the USA that is.

they STILL don't have hand-to-hand in mtts before the money

This has only come up as an issue in this thread fairly recently. I agree this is a change that needs to happen.

Heads up, Jeremy and WSEX GM. You seem to be trying to make multi-table tournaments one of your attractions. You need to go hand-to-hand near the bubble, like all other serious multi-table tournaments, or people will inevitably stall trying to let others bust out before they do.

Call me crazy, but I'm going to go out on a limb here and say they send the tracking number as soon as they get it; they just don't get it quick enough from the processor. Now if your issue is that the wsex support rep doesn't go to fedex.com and track your package and say, "Oh, the package has been delivered already. I guess I shouldn't send the number since it's pointless now." then you are being kind of nitty. FWIW, of the 20 or so checks I've received I've only gotten numbers twice, so perhaps all of the other times the rep did track the package and saw it had been delivered already and decided not to send the number. Since you cash out several times a month, your beef should be that they changed the cap to $5k per check, because that does suck.

I'd like to try the site out but when I try to install the program I get an error when it tries to download english language files "a connection with the server can not be established" - any ideas on how to fix this? My internet seems to be working fine otherwise.

got an email from them, looks like they are FINALLY advertising it as "we'll pay you to play poker", should have been doing that years ago

What is the easiest way for a US player to deposit around $1K on this site? The available options don't really look like options to me. Or maybe they don't accept US players and I'm a moron. In that case, never mind.

Just received this email, tempted to make that 1st deposit now.
Whats the word on the cash game nittiest factor on this site, and is there a large % of 2+2 ers there?

On Tuesday August 26, 2008 you will notice some big changes. The new WSEX.COM Poker Room will be released!

OUR NEW LOOK:

Poker Lobby - the new Lobby will make it easier for you to find the games and tables that you want. As well, you are just one click away from all of the other WSEX.com product offerings.

Poker Tables - the new Poker tables are cleaner with fewer distractions. While you are playing, you can keep an eye on how much you will be Paid for playing Poker at WSEX.com with the new PAY STATUS areas.

Cashier - the new Cashier page is more user friendly. Everything you need is right there on one page; including your upcoming Pay Status.

NEW TOURNAMENTS!

VIP Tournaments are back! - With the release of the NEW WSEX.com Poker Room, we are also pleased to offer you a weekly $7,500 Sunday VIP Tournament as well as a $10,000 Monthly VIP Tournament.

$2,500 Guaranteed Tournaments every Saturday and Sunday

$1,000 Freeroll every Wednesday with FPP Buy-in

GET PAID TO PLAY PROGRAM

WSEX.com has always provided its players with the very best incentives programs. We will continue to offer you new promotions like the weekly and monthly VIP Added tournaments, Freerolls, large Guaranteed tournaments and will now even be introducing 100% deposit bonuses in September. Beyond that, we are now officially the only site on the net that actually pays you to play! Most sites simply offer their player's points. Not us though! Play at WSEX and actually receive a weekly payout, where the corresponding rake rebate is still the best on the net. We are hopeful that by paying people to play, you will begin to see increased action on the site, which in turn will give all of our customers even more ways to get paid. Spread the word!