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Old 07-04-2013, 09:07 PM   #2301
tracker2208
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by LoudPacquiao View Post
Anyone have a clue of how many hands it'l take to clear 150pt bonus at say 10nl
It will take forever if you 4 table 6max 10nl. I'm guessing somewhere in the range of 15-20 hours.
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Old 07-05-2013, 04:57 AM   #2302
CanIlive
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Re: *** Official Bodog Network Support Thread ***

**REQUEST**

Can you please please pleeeeeeease add some more betting increments? Half pot..2/3 pot. Having to move that slider tilts me so hard lol. Can I get some seconds?
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Old 07-05-2013, 08:58 AM   #2303
ShaunHunting
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Re: *** Official Bodog Network Support Thread ***

**REQUEST**

Would you please consider removing the focus stealing. It serves no purpose to playing that I am aware of. (please correct me if I'm wrong) Perhaps you could implement an option to turn focus stealing off. It's super tilting. Thanks.
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Old 07-05-2013, 09:00 AM   #2304
Binbs
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by ShaunHunting View Post
**REQUEST**

Would you please consider removing the focus stealing. It serves no purpose to playing that I am aware of. (please correct me if I'm wrong) Perhaps you could implement an option to turn focus stealing off. It's super tilting. Thanks.
This!! +1. Focus stealing is the most ******ed thing ever. Can't you bring a window to the front without stealing focus?
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Old 07-05-2013, 10:29 AM   #2305
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by CanIlive View Post
**REQUEST**

Can you please please pleeeeeeease add some more betting increments? Half pot..2/3 pot. Having to move that slider tilts me so hard lol. Can I get some seconds?
Quote:
Originally Posted by ShaunHunting View Post
**REQUEST**

Would you please consider removing the focus stealing. It serves no purpose to playing that I am aware of. (please correct me if I'm wrong) Perhaps you could implement an option to turn focus stealing off. It's super tilting. Thanks.
Will past these along. Keep the requests coming!




A couple more great days of action in Poker's Mini Series! Tonight offers a change of pace from the no limit hold em action. At 20:03 is Event #13, a $5.50 $1,000 guaranteed Stud hi/lo event. Then, at 22:03, Event #14 kicks off: a $22 $2,000 guaranteed turbo Limit Hold'em event!

Good luck to all that play!
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Old 07-05-2013, 01:52 PM   #2306
LoudPacquiao
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What is number for cust service. I need to change my address
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Old 07-05-2013, 04:28 PM   #2307
JoeSchmo
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by LoudPacquiao View Post
What is number for cust service. I need to change my address
1-800-EAT-****
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Old 07-05-2013, 04:29 PM   #2308
JoeSchmo
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Re: *** Official Bodog Network Support Thread ***

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Originally Posted by JoeSchmo View Post
1-800-EAT-****
Sorry thought this was Lock Poker thread. Bovada poker is 1-866-909-2237 if you are U.S.
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Old 07-05-2013, 11:22 PM   #2309
Bobo44
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by drexah View Post
Ice, you really really need to address the disconnecting/being kicked off tables issue. This is happening at least once a day lately and not just to me where all tables will disconnect and even if you are reconnected a second later, it kicks you from all tables and unable to rejoin for 5 minutes. This only started happening with one of the most recent updates.

What's even more troubling is many of the times I do get disconnected from Bovada or any tables (sometimes it will be just 1 or 2 of the tables that I'm on, while others still work) I won't even be disconnected from the internet, as in every one of my other programs still run and are connected fine.

And I'm pretty sure this has nothing to do with a specific hand history and is hard to tell which exact hand it happened on, just in case you give the standard 'ok ill pass it along, send a hand #'.
Happens to me every time I play heads up sit no go get disconnected and chips anted off. Bodog is suck crooks. My internet and other programs work as well. They are ripping us off probably playing against bodog and they get your money. Site is a complete rip off everyone from customer service lies through their teeth. We have to take because no one will help us but not playing their anymore.
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Old 07-05-2013, 11:31 PM   #2310
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Re: *** Official Bodog Network Support Thread ***

Total bs Bodog has disconnection problems every second. It is such a scam and a cheat by Bodog. Good way to disconnect players because you can not see who is disconnecting you.
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Old 07-05-2013, 11:34 PM   #2311
Bobo44
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Re: *** Official Bodog Network Support Thread ***

Hey man did exact same thing same response. How can we get the warning out and solve this problem? My internet is fine too. They straight up lie. Hope this story gets some articles in the magazines but they do not care.
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Old 07-05-2013, 11:37 PM   #2312
NLO8izFun
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by Bobo44 View Post
Total bs Bodog has disconnection problems every second. It is such a scam and a cheat by Bodog. Good way to disconnect players because you can not see who is disconnecting you.
Sir, have you checked your firewall?
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Old 07-06-2013, 12:00 AM   #2313
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by Bobo44 View Post
Good way to disconnect players because you can not see who is disconnecting you.
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Old 07-06-2013, 08:58 AM   #2314
pokerbrah
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So what can I do to prevent the disconnect problems?

Most times I don't have an issue but today has been ridiculous. Internet is fine etc...

Is there a correlation between number of tables opened and disconnecting?
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Old 07-06-2013, 02:03 PM   #2315
Bodog_Ice
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Re: *** Official Bodog Network Support Thread ***

When you are experiencing these problems.. please please please send me hand history #, table name, your player number at the table. I know I sound like a bit of broken record with this.. but I say this and then only one person ends up sending me anything.

Both tournaments had great turnouts last night! 3 exciting tournaments on the schedule today! Starting in just a few minutes is Event #13. Event 13 is a $5.50 $1,000 guaranteed tournament with a 3,000 chip starting stack and 15 minute levels.

Later on tonight, at 15:03, is Event #14, a $7.70 1 rebuy 1 addon with a $2,000 guarantee. To wrap the night up is Event #15, a $16.50 $3,000 guarantee turbo! Good luck to all!
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Old 07-06-2013, 02:14 PM   #2316
XaQ Morphy
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by Bodog_Ice View Post
When you are experiencing these problems.. please please please send me hand history #, table name, your player number at the table. I know I sound like a bit of broken record with this.. but I say this and then only one person ends up sending me anything.
As one of the people who have sent something in the past, I can say that Bodog's track record with these types of issues isn't exactly stellar. They've had disconnect issues for many years now, and their attitude is that there's nothing ever wrong on their side. I know when I do experience disconnects (granted, not very often at all), I don't even bother because I don't have faith that they can get things resolved. Hell, I don't even believe that they'll ever admit fault in the matter, much less put resources towards resolving it. I'd much rather have them focus on the bugs they introduced well over a year ago that should be easy to fix.
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Old 07-07-2013, 12:27 PM   #2317
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Re: *** Official Bodog Network Support Thread ***

Another Big Money Sunday ahead! Poker's Mini Series continues on at 17:03, featuring event #16, a $55 $10,000 guarantee. At 19:03, heads up fans will enjoy event #17, a $16.50 $2,000 guaranteed heads up event (no late registration for this event). Wrapping up the evening is event #17, an $11 $5,000 guaranteed turbo at 20:03. All of this on top of the regular Sunday schedule which includes a $5.50 $3,000 guaranteed super stack, an $11 $12,000 guaranteed, a $162 $100,000 guarantee, and a $215 $25,000 guarantee (plus more!)

Good luck to all!
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Old 07-07-2013, 10:55 PM   #2318
djkelly69
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Quote:
Originally Posted by XaQ Morphy View Post
As one of the people who have sent something in the past, I can say that Bodog's track record with these types of issues isn't exactly stellar. They've had disconnect issues for many years now, and their attitude is that there's nothing ever wrong on their side. I know when I do experience disconnects (granted, not very often at all), I don't even bother because I don't have faith that they can get things resolved. Hell, I don't even believe that they'll ever admit fault in the matter, much less put resources towards resolving it. I'd much rather have them focus on the bugs they introduced well over a year ago that should be easy to fix.
+1.

Aside from the fact that if my table freezes when I flop top set or have AA or whatever I am not likely to calmly note the hand no down, I just don't feel it will achieve anything.

The way i see it, I tell Ice the HH no, he tells Bodog, they say it was my issue, nothing happens.

The problem here is not the disconnections or whose fault they are - this is a part of life online and is going to happen regardless.

The problem is Bodog's policies/procedures for dealing with them. If you have even a momentary DC, you are basically out of the hand, off the table and can't rejoin for 5 mins and then not with the stack you just had. There seems to be no automatic reconnection or chance to save your tables after that second or less you disconnect.

I am not aware of any other site that has such major issues with disconnects, so not sure why Bodog tried to reinvent the wheel on this and still buries their head in the sand avoiding dealing with it.
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Old 07-07-2013, 11:53 PM   #2319
rickpz
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Re: *** Official Bodog Network Support Thread ***

Yea Final table of 100k and i'm disconnected. I better not get back and see my chips gone, this soooooo tilting. Ice please do something!
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Old 07-08-2013, 12:00 AM   #2320
tracker2208
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Re: *** Official Bodog Network Support Thread ***

Quote:
Originally Posted by Bodog_Ice View Post
When you are experiencing these problems.. please please please send me hand history #, table name, your player number at the table. I know I sound like a bit of broken record with this.. but I say this and then only one person ends up sending me anything.
7-7-13 8:40pm PST
Format = Table# : Seat# : hand#

4655879 : 9 : 2720386610
4658513 : 7 : 2720386030
4654136 : 1 : 2720386543
4643630 : 3 : 2720386149

I immediately checked my internet connection and it was good. If I got any information wrong I took a screen shot.

http://imgbox.com/gallery/edit/j7QBU...2UEkPwsj468kze

Of course after I went through all this trouble I realize that I can get on any cash games at all, so I'm guessing this is major system issues and not one of these random disconnects people were referring to when you posted this.
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Old 07-08-2013, 12:31 AM   #2321
Tropics
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Re: *** Official Bodog Network Support Thread ***

Bovada must be down. Their cash game lobby is dead. I kept getting disconnected and stopped trying to play 45 minutes ago. Guess I'm watching videos until they fix it.
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Old 07-08-2013, 01:07 AM   #2322
Cook Diddy
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Re: *** Official Bodog Network Support Thread ***

can we get an update from bodog about the software and website being down tonight?
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Old 07-08-2013, 01:09 AM   #2323
ceephats
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Re: *** Official Bodog Network Support Thread ***

please???
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Old 07-08-2013, 01:10 AM   #2324
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Re: *** Official Bodog Network Support Thread ***

man was 2/6 in a mtt and they killed the tourney
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Old 07-08-2013, 02:02 AM   #2325
Bodog_Ice
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Re: *** Official Bodog Network Support Thread ***

Hey guys,

Unfortunately, there are some wide spread connection issues that are hitting players on the network this evening/morning. Because of this, tournaments with start times up to and including 2:30 have been, or are being, cancelled. These tournaments are following the tournament cancellation policy listed here:

Quote:
Tournament Refund
This will occur if the tournament has been canceled prior to actually starting OR if the tournament is canceled prior to one or more players being eliminated from the tournament.

In this case, all players registered for the tournament will get their buy-in and fees refunded (including re-buys and add-ons if purchased). All refunds are done in the exact same way they were bought. If you bought in with a Tournament Ticket then the ticket would be returned to you.

Cancellation with No Players in the Money
When no players are in the money and a tournament is canceled, all remaining players will be refunded their entry fee and then the prize pool is divided based on the following formula:
1. 50% of the prize pool is distributed evenly among all players remaining.
2. 50% of the prize pool is distributed proportionally based on chip count.

Cancellation with All Players in the Money
When all players are in the money and we do a roll forward, all remaining players will be refunded their entry fee and then the prize pool is divided based on the following formula:
1. Each player receives the minimum prize not yet awarded at the time of cancellation.
2. The remainder of the prize pool is distributed proportionally based on chip count.
One-on-One (Heads Up) Sit and Go Tournaments
Because the outcome of a heads up tournament can be affected when one player stays connected while another does not, we reserve the right to do a chip count distribution if our site experiences a downtime that warrants the cancellation of tournaments.

Guaranteed Tournaments
If a tournament with a guaranteed prize pool is canceled:
1. When players are NOT in the money, the payout will be based on the prize pool composed of buy-ins only.
2. When players are in the money, the payout will be based on the guaranteed amount if the buy-ins fail to comprise the guaranteed amount.
Refunds are being handed out as tournaments are being cancelled. However, if you feel that the amount you receive is not correct, please allow 12-24 hours to pass (to allow for support to comb through the high volume they are receiving at the moment) and then email your operator's support.

Ice
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