Quote:
Originally Posted by ship
cliffs at the bottom
i've been exchanging emails (probably 10+ now) since may 14th with globalpoker. i finally successfully made a deposit (which took about 4 weeks to get processed, also) on sunday may the 13th. i played 2 tournaments that day, winning one of rattlesnake open events that day for just over 5k. they did not credit my account with the 5.2k until the afternoon of may 15th. upon receiving the congratulatory email on may 14th, i immediately responded by sending in a copy of my most recent internet/cable utility bill, in addition to a copy of my passport in order to speed up the account verification process. they respond, TWICE, telling me that they had received my documents and would be processing them and putting them into my file.
a week passes.
the main event day for the RSO comes up, and they cancel all their tournaments (lol guess they've been actively monitoring the WPN debacle, figuring out how to employ a similar strategy) i requested a cash out on that day since i couldn't play anything i wanted to.
i send a follow up email 4 days later when i have received no word and no money. they respond saying they have a different address on file than what my statements say. which doesn't make much sense to me, but i sign in to see if perhaps this was an error on my part and i put my last apartment address in (was there for ~2 years, moved a matter of months ago, some random accounts like netflix etc probably still registered to my old apartment even.) however, you are not able to see any of that information nor are you able to edit it via the global poker website or software.
lame.
even tho this discrepancy has not yet been identified, i preemptively decide to send an email to them , just in case the above took place which i'm not even able to check, explaining how this is my correct address and that if there is a discrepancy in my profile, one that i am unable to edit or adjust, that i need for them to change it to the correct and current one.
what is additionally strange is, in my congratulatory email from may 14th, they asked for my mailing address in order to send me a hat and shirt and a cool little rattlesnake trophy / statue.
obviously i input the current address, because that's whre i live, and i have received the trophy and the shirt and the hat.
so why are they, ONLY AFTER I REQUEST A CASH OUT, now saying that they have some 'different address' on file with my account, which i cannot check to confirm or deny, yet when they asked where to mail the trophy this same issue and discrepancy was nowhere to be found or heard of.
so i send in ANOTHER bill, this time a copy of my most recent bank statement. i obviously redact the inconsequential personal info like my account number as well as my balance and transaction history. because this statement is merely required to provide and verify proof of my address, the rest of the info is unecessary.
they actually have the audacity to respond via email saying they cannot accept this bank statement because i have "tampered with it" (black out your account number, black out your balance history, and they will imply you've somehow created a fake address or something for the rest of hte statement)
NOW THEY'RE DEMANDING A FULL COPY OF MY BANK STATEMENT "WITH AT LEAST 80% OF THE DOCCUMENT VISIBLE"
so, sending in a bank statement that has ~5% of the private personal information blocked out, and they will say that it doesn't fall under their requirement of 80% of the document being legible
they are now refusing to send payment . they want a copy of my bank statement. this is obviously unacceptable, they have NO RIGHT to my bank statement as i do not use it for anything to do with their network. they use paypal. they wont let me deposit with my bank card and wont process a cash out to my bank account, so why do they demand a full copy of my bank statement?
this statement is only needed to verify my proof of address. i have already sent them a copy of my spectrum (formerly time warner) internet / cable bill from april 29th. bank statements from may 7th. they literally have two separate under-a-month-old bills, from two entirely different entities, BOTH of which are corroborating my story about "this is wehre i live, change my account info if it says otherwise"
have been trying to get my cash for almost 2 weeks and have been trying to get verified for a little over 2 months.
they are disregarding multiple legitimate documents i've sent and ignored my loose threats about posting my remarkably negative experience on twoplustwo. i dont much like making a post like this, it gets me upset and i'm stressed out as it is, but these types of things MUST be made visible to the community in order to at least in part hold the websites accountable.
since 2007, i have played on sportsbook fulltilt pokerstars cake juicy states carbon poker lock poker rpm poker blackchip poker pokerstars.IT, ipoker, party poker, 888, wsop.com , ignition/ bovada, americas card room like lol u fkn name it i've played on it in the last 10 years if they've had more than 1k people online.
have never experienced anything like this.
CLIFFS:
beware of winning if you want your cash in a timely fashion / ever.
I’ve had the same problem as OP. I understand a lot of people are cashing out here successfully but what are the amounts? I didn’t want to post this initially because I do see a lot of successful cash outs but now that I do see a large 5K cashout being stonewalled and I fear this company may payout the small amounts but won’t pay or will use illegal or unethical tactics for large amounts.
Tried to cash out 15K. Sent in my documents 5x over the course of a month. No response. After a month of not hearing a word back I decided to file a billing dispute. I had to cover myself. I made a large deposit (5K) and the 30 days to dispute the charge was nearing (I understand it can be more than 30 days but within 30 days they tend to side with the consumer more).
Only after I file a dispute do they email me saying they never received anything via email from my registered email address and to send again. I email them pictures from gmail that clearly show the date, send and from address as being all correct as well as attachments (and sizes under 5mb). They then reply that they received the emails but they had no attachments. Please email again.
I ask them to answer two simple questions first so I can trust them and cancel my dispute:
1) If you received an email from me saying here are the docs you requested and there are no docs, no attachments, why did you not let me know in a timely manner? You are OBLIGATED to let me know so that we’re can start to fix the problem or I have no idea that you didn’t get it. Their answer was “we just let you know and it’s been documented for PayPal.” Sure, one month after I first sent in the documents.
2) Why do you keep on insisting I send the files by email? According to YOU, it didn’t work FIVE TIMES PREVIOUSLY. Why do you think it will work now? I have suggested numerous times that we get to the bottom of this by having your IT staff check your mail servers, having me upload via a web page, FB messenger, Skype, Twitter DM, etc... but all every CSR says is to just email back with documents. Their answer: We are sorry, just email your documents and we will fix it. Face palm. Nobody even suggested sending to a diff email address or from a diff email address.
I also asked them to show me proof that my emails were blank, it took me less than five minutes to find my emails to you and take screenshots, can’t you do the same for me? Their answer: we’re sorry, just send your documents via email.
Now this supposedly legal and honest company is trying to keep all my money. The money I won and my PayPal deposit. they claim to PayPal they fullfilled all services and I “played through all gold coins” which is a total lie because I never touched the gold coins and I have 15K plus sweeps in my account. So what did I play through? I countered to PayPal that they did not pay out the sweepstakes prizes which is their primary function, dispute still pending.
I had to make a decision based on the facts I had on hand. They never responded to me until I filed a dispute. I asked them to answer my simple questions and they failed to give me honest or satisfactory answers. So do I cancel my dispute and just TRUST them that they will pay me? Or do I feel like they have tried to deceive me every step until now? Do I protect myself and my deposit or do I trust a company that has obviously shown me it operates under bad faith. Look, if you don’t respond to one email without an attachment (as they claim, my gmail proves otherwise) I can forgive. It’s a mistake. When it’s FIVE emails, that shows a pattern of willful deciept.
When I applied for a passport renewal they sent it back ASAP and indicated that the USPS in either processing or delivery mangled the envelope so my picture was unusable. I promptly sent it back with pictures via FedEx with my picture between cardboard so it wouldn’t bend. Imagine if the passport agency didn’t send it back telling me the picture got messed up? I would have been waiting until a week before my trip and then it’s too late. Now what if I sent it in five times and still no response?
Anyway...that’s my experience FWIW. I’m sure a lot of you have had good experiences. I know it’s hard to please every customer but you, global Poker, have some serious flaws in your internal processes that need to be fixed. I really do hope you are an honest company and I was just some anomaly that fell through the cracks. A lot of people on here enjoy your site. However, your relationship with me is over and unrepairable. Especially now that you are trying to keep both my deposit and not pay me out.
Last edited by roynaldo; 05-30-2018 at 04:27 PM.
Reason: Quote wrong post
5/30 2:30am
