I waited 4 days after submitting but I sent an email today and it was approved shortly thereafter. Still waiting for funds in PayPal. They're probably just behind...hopefully.

I wouldn't worry yet. Hope this helps! Sent from my SM-G935V using Tapatalk

cliffs at the bottom



i've been exchanging emails (probably 10+ now) since may 14th with globalpoker. i finally successfully made a deposit (which took about 4 weeks to get processed, also) on sunday may the 13th. i played 2 tournaments that day, winning one of rattlesnake open events that day for just over 5k. they did not credit my account with the 5.2k until the afternoon of may 15th. upon receiving the congratulatory email on may 14th, i immediately responded by sending in a copy of my most recent internet/cable utility bill, in addition to a copy of my passport in order to speed up the account verification process. they respond, TWICE, telling me that they had received my documents and would be processing them and putting them into my file.

a week passes.

the main event day for the RSO comes up, and they cancel all their tournaments (lol guess they've been actively monitoring the WPN debacle, figuring out how to employ a similar strategy) i requested a cash out on that day since i couldn't play anything i wanted to.


i send a follow up email 4 days later when i have received no word and no money. they respond saying they have a different address on file than what my statements say. which doesn't make much sense to me, but i sign in to see if perhaps this was an error on my part and i put my last apartment address in (was there for ~2 years, moved a matter of months ago, some random accounts like netflix etc probably still registered to my old apartment even.) however, you are not able to see any of that information nor are you able to edit it via the global poker website or software.

lame.

even tho this discrepancy has not yet been identified, i preemptively decide to send an email to them , just in case the above took place which i'm not even able to check, explaining how this is my correct address and that if there is a discrepancy in my profile, one that i am unable to edit or adjust, that i need for them to change it to the correct and current one.


what is additionally strange is, in my congratulatory email from may 14th, they asked for my mailing address in order to send me a hat and shirt and a cool little rattlesnake trophy / statue.

obviously i input the current address, because that's whre i live, and i have received the trophy and the shirt and the hat.


so why are they, ONLY AFTER I REQUEST A CASH OUT, now saying that they have some 'different address' on file with my account, which i cannot check to confirm or deny, yet when they asked where to mail the trophy this same issue and discrepancy was nowhere to be found or heard of.


so i send in ANOTHER bill, this time a copy of my most recent bank statement. i obviously redact the inconsequential personal info like my account number as well as my balance and transaction history. because this statement is merely required to provide and verify proof of my address, the rest of the info is unecessary.


they actually have the audacity to respond via email saying they cannot accept this bank statement because i have "tampered with it" (black out your account number, black out your balance history, and they will imply you've somehow created a fake address or something for the rest of hte statement)

NOW THEY'RE DEMANDING A FULL COPY OF MY BANK STATEMENT "WITH AT LEAST 80% OF THE DOCCUMENT VISIBLE"


so, sending in a bank statement that has ~5% of the private personal information blocked out, and they will say that it doesn't fall under their requirement of 80% of the document being legible


they are now refusing to send payment . they want a copy of my bank statement. this is obviously unacceptable, they have NO RIGHT to my bank statement as i do not use it for anything to do with their network. they use paypal. they wont let me deposit with my bank card and wont process a cash out to my bank account, so why do they demand a full copy of my bank statement?

this statement is only needed to verify my proof of address. i have already sent them a copy of my spectrum (formerly time warner) internet / cable bill from april 29th. bank statements from may 7th. they literally have two separate under-a-month-old bills, from two entirely different entities, BOTH of which are corroborating my story about "this is wehre i live, change my account info if it says otherwise"




have been trying to get my cash for almost 2 weeks and have been trying to get verified for a little over 2 months.


they are disregarding multiple legitimate documents i've sent and ignored my loose threats about posting my remarkably negative experience on twoplustwo. i dont much like making a post like this, it gets me upset and i'm stressed out as it is, but these types of things MUST be made visible to the community in order to at least in part hold the websites accountable.


since 2007, i have played on sportsbook fulltilt pokerstars cake juicy states carbon poker lock poker rpm poker blackchip poker pokerstars.IT, ipoker, party poker, 888, wsop.com , ignition/ bovada, americas card room like lol u fkn name it i've played on it in the last 10 years if they've had more than 1k people online.

have never experienced anything like this.







CLIFFS:

beware of winning if you want your cash in a timely fashion / ever.

Global Poker is all smoke and mirrors. I've posted it before but they've defended PayPal disputes by providing PayPal with fake shipping tracking numbers. They're not partnered with PayPal and I wouldn't be surprised if they're out of business within 6 months.



Dear xxxxxxx,

Your seller has provided shipment tracking information in response to your claim. We used the shipping company's online tracking service and found that it confirms delivery of the merchandise. As a result, this case has been closed.

Transaction Details

Case number: xxxxxxx

Seller's name: VGW Holdings Limited

Seller's email: [email protected]

Seller's transaction ID: xxxxxxxxx

Transaction date: xxxx, 2018

Transaction amount: -$xxxxx USD

Your transaction ID: xxxxxxxx

To learn how we review and resolve claims, you can view the PayPal User Agreement, which you accepted when you created your PayPal account. Simply click Legal at the bottom of any PayPal page.

Please note: Records of all cases are kept in the Resolution Center for your convenience.

Sincerely,

PayPal

the above horrifies me.

Honestly youre trippin over nothing, send them the ****in documents they arent going to steal your info lol, and this crybaby ***** staysmacked is a rigtard probably

They wanted me to send a PDF copy of my bank statement as opposed to a screenshot. They responded to my initial email (sent 2:08 CST) at 6:17 CST same day. I sent them the PDF copy at 6:43 CST. Will keep you all updated.

Sounds like you're dealing with an idiot or some misunderstanding somewhere. There are tons of pages in the cash out thread from people with successfully cashing out,any more than once (self included). There have been minor issues and when the rep pops in, he has pretty much helped everyone that has needed it. Send a PM to Global Joey and ask for help with it.

Just because I warn players and help the community (providing them the HH convertor, pointing some to HUDs, busting bots, etc) doesn't mean that I'm a "rigtard". The original poster's concern could be legit if they're making him jump through hoops to get his pay. Provide something meaningful to the thread for once.

Hey guys, I just signed up for a Global Poker account and deposited $100 through paypal. Is there a way to get my verification started now or do I have to wait until I attempt a cash out?

You can verify now

Sent from my SM-G935V using Tapatalk

Unless the process has changed, verification happens when you make your first withdraw

Sent from my SM-G930V using Tapatalk

I was able to get verified before a withdrawal


Sent from my iPhone using Tapatalk

Also verified before withdrawal.

Most recent withdrawal requested 5/25. Approved 5/29 afternoon. Received in PayPal tonight 9pmCST. Sent from my SM-G935V using Tapatalk

I feel like I'm being trolled by support now. I requested 5/21 and it is still pending approval. Emailed Saturday to follow-up and was told I was put on an expedited approval that would happen within 24-48 hours. Been 72 hours so emailed again and they told me to be patient essentially...I wonder if it is because I tried cashing out 90% of my roll this time?

Not worried, just a little odd that this one is taking much longer than any before while others are being cashed out fine.

Hey ship, please 'ship' me your username and registered email address via PM and I will look into this for you.

Thanks

(Moved to cashout thread)

Hi painotree, got your PM - thanks.

Your account has been verified. Let me know if there are any other issues.

Cashout denied last night because of wagering requirements or w/e. Made sure to log my games today and I know for sure that I played through my deposit this time.

Anyways, cashout requested at 12:49AM. global name: crescentcityking

Received ~24 hours

Another cashout denied. I played through the $20 that I deposited so what gives? I have a spreadsheet proving that I did. I need my money. Are you not counting rwbuys and addons towards the playthrough? Wtf is going on with these cash outs

Just sent support proof of my playthrough. Wonder what bull**** excuse they have not to approve my cashout this time.

This is ****ing pathetic that these grown ass people in "support" can't count to 20.

joey just do more fb ads and all your problems will be solved. more fish = less problems

Gonna reg two more tournaments even though I already exceeded my playthrough requirements by $3 so I can pull my money off this website for good. You guys have the worst support team of any poker website that I've ever put money on. Without a doubt.

Two days, got money deposited to my paypal. EASy.

Just requested yet another cashout after entering $20+ worth of tournaments. Just want my money off of here now.

Got an email at 9:27 CST saying that I will receive the PayPal within "the next 24-48 hours." So far a very smooth process. Mods have been helpful. Will make final post when funds have hit PayPal.