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***Prize Redemption/Account Verification thread*** ***Prize Redemption/Account Verification thread***

06-01-2018 , 07:09 PM
Quote:
Originally Posted by BillNye
Exactly what dispute do you have with purchases made at Global Poker? Ooh you lost money gambling, mad at global and tried to charge back. The same issue that played a large factor in tanking FTP. Luckily Global doesn't seem to have the same vulnerability in their model. (Tho it did make for some juicy games on FTP).

Appreciate any serious efforts made to try to warn people about potential problems with the site but them not giving you your losses back is a good thing, not a bad thing.

FWIW I have never had an issue cashing out and it is always timely. "Purchasing Gold Coins" is another story - it can be tough to get the transaction to process in my experience and that results in leaving more money on the site for fear of going bust and being unable to re-deposit. I don't know if that's only an issue with new PayPal accounts or what but I had a lot of trouble getting $$$ onto the site when I first started.
There’s are several who have this same issue. How many threads do you see with people buyin go $750 packages and getting no sweepscash. I’ve been acting as a voice caling oit Gobal for their shadiness. I don’t think it’s a coincidence that Global just announced a new payment method. I had a 2 month investigation on my PayPal account during a withdraw and PayPal has no client who VGW Holdings was based on my numerous calls and emails and questions they asked me about the nature of the transactions. A quick Google search or search on PayPal forums will show these dispute email responses.

A shady site using a loophole for gambling, faking partnerships, faking security experts joining team, no access to download HH, bots running the site, browser based platform....what could possibly go wrong?
06-01-2018 , 07:34 PM
Quote:
Originally Posted by StaYSMacKed
There’s are several who have this same issue. How many threads do you see with people buyin go $750 packages and getting no sweepscash. I’ve been acting as a voice caling oit Gobal for their shadiness. I don’t think it’s a coincidence that Global just announced a new payment method. I had a 2 month investigation on my PayPal account during a withdraw and PayPal has no client who VGW Holdings was based on my numerous calls and emails and questions they asked me about the nature of the transactions. A quick Google search or search on PayPal forums will show these dispute email responses.

A shady site using a loophole for gambling, faking partnerships, faking security experts joining team, no access to download HH, bots running the site, browser based platform....what could possibly go wrong?
PayPal has no client VGW? That's odd. Several people posted screen shots like this one from the beginning of the thread. Then there is the December 2017 quarterly financial report from Grant Thornton stating almost 10million on deposit at PayPal. Maybe they are in on it, too.

Hand histories are a legit *****, as is the botting like every other site, and I personally do not like the browser based software at all. To suggest PayPal somehow is unaware or somehow isn't aware of Global's business model is little more than screaming out that there is no understanding of how PayPal operates. Louise Pentland is the chief legal officer at PayPal. She is impossible to work with, feel free to contact her and let her flunky know what they missed. The 'loophole' is a chasm created by the ******s in Congress in their endless effort to make things difficult and cumbersome. Global has some issues, PayPal is not one of them. So there is no confusion, no assholish tone intended, in case it comes across that way.
06-01-2018 , 07:39 PM
Hi Global Poker Joey,

Could you look into my cash out request? I provided the requested documents to the global poker support email address. My username is jsettle1.

Thanks for your help.
06-03-2018 , 06:48 PM
posting for relevance:


"

Lyn
Lyn (Global Poker)

Jun 2, 8:39 AM AWST

xxxxxxxxx, (probably made this post invalid by redacting my name)


Thank you for contacting Global Poker Customer Service Team.

We understand that you are concerned with your personal information. Rest assured that all documents you sent to us were treated with utmost confidentiality, and will not be shared with anyone.

In line with your question, play through doesn't count the rake. This only includes your wagered/staked amount for tournament and cash games. Upon checking our system your wagered amount or total staked is $160.00 up to date.

Should you have any other concerns, please contact customer service by submitting a request to our help center https://globalpoker.zendesk.com/hc/en-us/requests/new and we'll be glad to assist you anytime.
Regards,
Lyn


"


so if you deposit 500, and only play tournaments, spend every single dollar in your balance, and cash for 50, you can't cash out by this explanation due to having spent more than 50 in rake



separately, they literally outright lie in this email.

this is my sharkscope for global:




" Lyn " here expects us to believe the following is true:

110+22+11(+10 add on)+33(+30 add on)+218=160.


whether the rake was included or no, i feel like something might be a little off about that calculation. especially considering i played the 218 last week lol total spent 160.


so now they have sent me a hat+shirt+trophy to my address with NO QUESTIONS ASKED about it. immediately sent them off. i sent in documents to verify my account, voluntarily and independently, and was weeks later told there had suddenly become a discrepancy in my address. one that wasn't present when organizing the trophy and shirt/hat. also one i can't even verify exists, due to being unable to double check my settings.
finally after making the previous post (made a thread that was merged into this one) they decide they'll accept my multiple separate current recent bills as verifying my address; but they'll outright lie to me when i ask them what their total is to compare to mine on how much more i have to 'plaly through' in order to 'qualify' for a cash out. literally make a random fake number up.




i guess i trust them with my kids now





fwiw right now global running currently in worst network i've ever played on, which includes the likes of lock and ftp . at least they paid out, until they didnt...

...wait a minute... global..not..paying out...either....?



HMMMMMM
06-04-2018 , 08:58 AM
Quote:
Originally Posted by ship
posting for relevance:


"

Lyn
Lyn (Global Poker)

Jun 2, 8:39 AM AWST

xxxxxxxxx, (probably made this post invalid by redacting my name)


Thank you for contacting Global Poker Customer Service Team.

We understand that you are concerned with your personal information. Rest assured that all documents you sent to us were treated with utmost confidentiality, and will not be shared with anyone.

In line with your question, play through doesn't count the rake. This only includes your wagered/staked amount for tournament and cash games. Upon checking our system your wagered amount or total staked is $160.00 up to date.

Should you have any other concerns, please contact customer service by submitting a request to our help center https://globalpoker.zendesk.com/hc/en-us/requests/new and we'll be glad to assist you anytime.
Regards,
Lyn


"


so if you deposit 500, and only play tournaments, spend every single dollar in your balance, and cash for 50, you can't cash out by this explanation due to having spent more than 50 in rake



separately, they literally outright lie in this email.

this is my sharkscope for global:




" Lyn " here expects us to believe the following is true:

110+22+11(+10 add on)+33(+30 add on)+218=160.


whether the rake was included or no, i feel like something might be a little off about that calculation. especially considering i played the 218 last week lol total spent 160.


so now they have sent me a hat+shirt+trophy to my address with NO QUESTIONS ASKED about it. immediately sent them off. i sent in documents to verify my account, voluntarily and independently, and was weeks later told there had suddenly become a discrepancy in my address. one that wasn't present when organizing the trophy and shirt/hat. also one i can't even verify exists, due to being unable to double check my settings.
finally after making the previous post (made a thread that was merged into this one) they decide they'll accept my multiple separate current recent bills as verifying my address; but they'll outright lie to me when i ask them what their total is to compare to mine on how much more i have to 'plaly through' in order to 'qualify' for a cash out. literally make a random fake number up.




i guess i trust them with my kids now





fwiw right now global running currently in worst network i've ever played on, which includes the likes of lock and ftp . at least they paid out, until they didnt...

...wait a minute... global..not..paying out...either....?



HMMMMMM
Literally posting in a thread with hundreds of people saying they were paid out and claiming the network doesn't pay out. Hmmmm

If you look at your SS and add up your buying minus the $200, it comes to $160. Appears it isn't registering on their end somehow. It would not be the first or last time something like that happened.

100% of the issues with someone not getting paid have been resolved here. Almost all were the fault of the player. Doesn't mean frustration and random brainfarts aren't happening. Every site has them.
06-05-2018 , 12:57 PM
Attempting to cash out for the first time, sent out the request around 3pm yesterday and I havent gotten the verification email yet. Is it normal for it to take this long?
06-05-2018 , 02:36 PM
Requested yesterday, and verification has asked me to resend my bill to them three different times, although nothing was covered and the entire bill, address, and my name/billing period was visible.

Also had me explain why my address changed, which is because I sold my house and have moved into an apartment while we build our new one.

Will check back, they seem to be giving me a lot of trouble with verification.

Wonder if Joey can help me get verified. I'm a WA state player so I won't be able to deposit anymore, simply want my money off.

Req 6/4/18
Verification Submitted 6/4/18
Verified ???
Rec'd ???
06-05-2018 , 07:32 PM
Seems like the liquidity on global is suffering. Cashouts are taking much longer to even get approved. DO NOT KEEP SUBSTANTIAL $$$ ON SITE JUST RELOAD AS NEEDED UNTIL LIQUIDITY IS RESTORED!

Used to see a 12-24 hour window get cashout approved plus 24 -36 hours for $ to be send to Paypal.

Turnaround is now 5-7 days. I am making a big decision [fun non-pro player] to only hunt good games and reload as necessary because no one wants to deal without BF.
06-05-2018 , 09:44 PM
Req 6/4/18
Verification Submitted 6/4/18
Verified 6/5/18
Approved 6/5/18
Rec'd ???
06-05-2018 , 09:49 PM
Quote:
Originally Posted by DaBowskii
Seems like the liquidity on global is suffering. Cashouts are taking much longer to even get approved. DO NOT KEEP SUBSTANTIAL $$$ ON SITE JUST RELOAD AS NEEDED UNTIL LIQUIDITY IS RESTORED!

Used to see a 12-24 hour window get cashout approved plus 24 -36 hours for $ to be send to Paypal.

Turnaround is now 5-7 days. I am making a big decision [fun non-pro player] to only hunt good games and reload as necessary because no one wants to deal without BF.
How is this happening considering the absurd amount this site is making not having to pay out any rakeback?

Req: 6/4 947pm
App: 6/4 949pm (<2min later)
Rec: ??

I've had a few cashouts take 3-4 days in the past month so its nice to get an instant approval, but I have never had to wait nearly this long to actually receive it on Paypal after approval.
06-06-2018 , 01:57 AM
Req 6/4/18
Verification Submitted 6/4/18
Verified 6/5/18 4 PM
Approved 6/5/18 4 PM
Rec'd 6/5/18 10:25 PM

Props to GP, after getting my docs verified, the withdrawal was approved and then received same day.

Edit: This was a low to mid 4 figures w/d >1k but <5k
Edit: Also there was no fee from them or PayPal. Every penny delivered.
06-06-2018 , 04:30 AM
Quote:
Originally Posted by DaBowskii
Seems like the liquidity on global is suffering. Cashouts are taking much longer to even get approved. DO NOT KEEP SUBSTANTIAL $$$ ON SITE JUST RELOAD AS NEEDED UNTIL LIQUIDITY IS RESTORED!

Used to see a 12-24 hour window get cashout approved plus 24 -36 hours for $ to be send to Paypal.

Turnaround is now 5-7 days. I am making a big decision [fun non-pro player] to only hunt good games and reload as necessary because no one wants to deal without BF.
I just cashed out two Sundays in a row. The money was in my PayPal by Tuesday morning at work. In my bank account 3 minutes later.
06-06-2018 , 02:04 PM
I requested a five figure cashout on 6/4. It was approved 6/5 and I received the funds in paypal on 6/5.
06-06-2018 , 02:43 PM
Of all the things to complain about on Global, cashouts are NOT one of them. There will be uncommon issues that people have on any site, and as long as Joey and their support get it taken care of eventually, it's no big deal. Them taking a little longer isn't exactly an atrocity...they have a lot more players and probably have the same size staff as before. I'm not going to gripe at a cashout taking 36 hours to land in my checking account instead of 24...do any of you remember how long most other sites used to (or currently) take?
06-07-2018 , 03:57 AM
Quote:
Originally Posted by DaBowskii
Seems like the liquidity on global is suffering. Cashouts are taking much longer to even get approved. DO NOT KEEP SUBSTANTIAL $$$ ON SITE JUST RELOAD AS NEEDED UNTIL LIQUIDITY IS RESTORED!

Used to see a 12-24 hour window get cashout approved plus 24 -36 hours for $ to be send to Paypal.

Turnaround is now 5-7 days. I am making a big decision [fun non-pro player] to only hunt good games and reload as necessary because no one wants to deal without BF.
Wrong. I just cashed out yesterday at this same time and already have the money in my paypal. Cashouts on this site are the fastest in the USA.
06-07-2018 , 09:51 AM
Quote:
Originally Posted by yellowfever
Wrong. I just cashed out yesterday at this same time and already have the money in my paypal. Cashouts on this site are the fastest in the USA.
+1 received cash out in less than 12 hours well done global
06-07-2018 , 10:11 AM
Made deposit yesterday morning 6/6
Requested cash out yesterday afternoon
Sent verification yesterday afternoon
About 2.5 hours later got email they approved ID and processing cash out
10 hours later cash out was in Paypal 4am EST 6/7
06-08-2018 , 01:14 PM
Cashout requested
06-08-2018 , 01:25 PM
Quote:
Originally Posted by DaBowskii
Seems like the liquidity on global is suffering. Cashouts are taking much longer to even get approved. DO NOT KEEP SUBSTANTIAL $$$ ON SITE JUST RELOAD AS NEEDED UNTIL LIQUIDITY IS RESTORED!

Used to see a 12-24 hour window get cashout approved plus 24 -36 hours for $ to be send to Paypal.

Turnaround is now 5-7 days. I am making a big decision [fun non-pro player] to only hunt good games and reload as necessary because no one wants to deal without BF.
Maybe an issue with your account. My initial cash out was in my hands less than 24hrs, including validation of identity. Last cash out request was in my account within hours.
06-08-2018 , 03:54 PM
FYI my last cash out was delayed as apparently multiple people reported me as a bot. May just be doing due diligence before cashing people out. Either way, this site has many flaws, but it’s hard to find an easier/quicker US site for cash outs.
06-09-2018 , 02:16 AM
My cashout last week was also delayed. However weirdly it was on Paypal's end instead of GlobalPoker's fault.

Paypal flagged my transfer to debit card as suspicious and I received an email from Paypal saying they required an additional 24 hours for "security review." This has never happened to me before. The amount was $XXX.

Almost exactly 24 hours later, the money hits my bank account as promised. So I guess I passed the security clearance. Whatever the f*** that was.
06-10-2018 , 01:05 AM
Cashout first time last night. Just had to send support my documents to verify and received my money tonight 9:40pm. Requested yesterday at 7:00am
06-10-2018 , 05:17 AM
Cash Out initiated 6/10 1:40 am
Will update
06-10-2018 , 01:08 PM
5 Business Days For Cashout???? I've already been verified and received a cashout within 48 hours two weeks ago!!!!!!! What's up with this????????????

__

Hello,

Thank you for contacting Global Poker Customer Support.

We understand your concern regarding our cash out process. Please take note that when we receive a cash out it will take within 5 business to be approved. Once your cash out is approved it will take 24 hours to be credited to your PayPal account.

Should you have any other concern, please contact Customer Service by submitting a request to our Help Center, https://globalpoker.zendesk.com/hc/en-us/requests/new and we'll be glad to assist you anytime.

Regards,
Kendall
06-10-2018 , 06:21 PM
Requested 6/9 11pm
Approved 6/10 330pm

      
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