posting for relevance:
"
Lyn
Lyn (Global Poker)
Jun 2, 8:39 AM AWST
xxxxxxxxx,
(probably made this post invalid by redacting my name)
Thank you for contacting Global Poker Customer Service Team.
We understand that you are concerned with your personal information. Rest assured that all documents you sent to us were treated with utmost confidentiality, and will not be shared with anyone.
In line with your question,
play through doesn't count the rake. This only includes your wagered/staked amount for tournament and cash games.
Upon checking our system your wagered amount or total staked is $160.00 up to date.
Should you have any other concerns, please contact customer service by submitting a request to our help center
https://globalpoker.zendesk.com/hc/en-us/requests/new and we'll be glad to assist you anytime.
Regards,
Lyn
"
so if you deposit 500, and only play tournaments, spend every single dollar in your balance, and cash for 50, you can't cash out by this explanation due to having spent more than 50 in rake
separately, they literally outright lie in this email.
this is my sharkscope for global:
" Lyn " here expects us to believe the following is true:
110+22+11(+10 add on)+33(+30 add on)+218=160.
whether the rake was included or no, i feel like something might be a little off about that calculation. especially considering i played the 218 last week lol total spent 160.
so now they have sent me a hat+shirt+trophy to my address with NO QUESTIONS ASKED about it. immediately sent them off. i sent in documents to verify my account, voluntarily and independently, and was weeks later told there had suddenly become a discrepancy in my address. one that wasn't present when organizing the trophy and shirt/hat. also one i can't even verify exists, due to being unable to double check my settings.
finally after making the previous post (made a thread that was merged into this one) they decide they'll accept my multiple separate current recent bills as verifying my address; but they'll outright lie to me when i ask them what their total is to compare to mine on how much more i have to 'plaly through' in order to 'qualify' for a cash out. literally make a random fake number up.
i guess i trust them with my kids now
fwiw right now global running currently in worst network i've ever played on, which includes the likes of lock and ftp . at least they paid out, until they didnt...
...wait a minute... global..not..paying out...either....?
HMMMMMM