TL;DR: Great room with some early kinks that will hopefully be worked out in a couple weeks.
Was staying at a local hotel fairly close. Parked at hotel, took Uber from hotel to Encore around 1pm, not much traffic at all. Waited in the long line outside for a good 30-40 minutes just to get in. Easy check in at the poker room. Signed up for 5/10 and 10/20 NL. One game going at the time for 10/20 and then they called a must move 2nd table 10/20 game.
Chip runners can't take more than $1k without a red card. I didn't have mine so went up to cashier cage with my drivers license. They couldn't find I had a red card. I know I did. So told me to go wait in the 20 person red card line. Waited in line, scanned my DL, and low and behold, I have a red card, no kidding. Then back to cashiering cage to finally get my chips for the 10/20 game 30 minutes later.
Must move never got above 6 people and eventually broke. Played 5/10 until named called for main 10/20 game. Some dealers good. Some literally their first day and didn't know how to deal, collect time, etc. Very very mixed. But hopefully will improve with time.
Service in the VIP was overall excellent. All food and drink servers must go right past the tables to get the food and drink, so always was someone available.
10/20 game was solid, lots of players I've seen around at various rooms. Went until around 3am then broke. 4-5 5/10 games going all day and night. That's not seen very many places anywhere in the world.
Cashiering: Again. Cashing out chips took 30+ minutes. Super long line and VERY slow behind the cage. None of them knew how to use the computer system so each one was waving down the manager for help.
Setting: 10 handed in main room, 9 handed in VIP room. Decent room between tables in main room, super spread out in VIP room. Comfortable chairs, USB ports, stuff we knew. Mezzanine, good and bad. Good is nice and open, can see whole floor, very open feeling. Bad is the casino music and casino itself is very loud, tough to hear dealer and other players. Not sure if there's a solution.
Filled out application to safety deposit box. Said they'd let us know in 1-2 months. $300 refundable deposit.
Until next time...
PS - Backpacks: Several red coats told people with backpacks not to bring them next time they won't be allowed in. Women basically any size purse they want it seemed like.
I had a very small hiking backpack and had a "discussion" with a red coat about what size is allowed versus not allowed..