I've just noticed that the exact same stat is showing two different values for the one that's displayed on the HUD and the one that's in a pop-up. Are pop-ups not filtered the same way the HUD stats are (ie for player count/sample of hands to show for)?

Hi,

I do have now the default 2.0 HUD. But I want to swtich to Harrington Basic. How do I switch? Because when press on harington basic and press apply it doesnt change.

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TY very much

Is there some problems with HM2 hud on stars MTT/sng? Works fine on zoom. Manual import finds the hands. But i cant get the hud to appear. "Waiting for hands.." box is there though. Running W7 64-bit & latest HM2.

EDit. fixed by placing the right tournament summary folder to the auto-import list

This seems like a corrupt prefs file, Please do the following

Please export all your HUD's in HUD settings > HUD designer and select export.

Close HM2
Go to this location c:\users\username\appdata\roaming\HoldemManager\co nfig
Delete the file called Prefs.xml
Restart HM2

You will loose all your HUDs and settings but their is probably not a way around this as your prefs file is corrupt.

But after you confirm the issue is solved you can try importing some of the other HUDs that didn't have this problem, If the problem returns after importing those then you will need to repeat the steps above but don't import any of the old corrupt HUDs.

Hi,

You need to do this in the HUD settings > site options see this FAQ for more details http://hm2faq.holdemmanager.com/ques...ions#selectHUD

Hi,

Thank you for letting us know the issue is resolved, If you need assistance with anything else please let us know.

Have a nice day and best of luck at the tables.

Ignore this, I worked out why. It was a mistake on my end.

If I follow these steps, will I be able to reimport my HUD and it still work, but possibly still have the problem?

Or if I try this and it doesn't work, will I lose my HUD?

Also, is there no setting to turn off this overhanging menu? I mean, I have two or three of them showing, but if it was working correctly and I didn't want any showing, can I turn this off somehow? Or is the fact that even one is showing mean that I have a corrupt config file? Thanks!

Yes, when you reimport the HUD, you'll have to re-assign the HUD's in Site Options.

You can turn off the Table HUD in General Settings - Common Settings.

I'm having an issue with HEM not picking up an occasional hand, usually the last hand of a tournament. I tried to manually import the hands in question and the hands are there in the hand history file but it shows up as an error when I import. The HUD works fine while I'm playing but this last hand, usually a bust out hand, doesnt get recorded. Since often times it's me busting out, or an opponent against me, my EV calculation is compromised. Is there any way to fix this?

Hud not working on zoom again after another update this morning

Please be specific about the game type and site.

Please see this FAQ to alleviate any security bottlenecks:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use

See this for HM2 performance tips:

http://forums.holdemmanager.com/gene...ance-tips.html

If you use Note Caddy, see this:

http://wiki.assaultware.com/NoteCadd...provement.ashx

Please zip and email the original hand history and tournament summaries (for Stars, FTP, and Pacific) files from c:/hmarchive and/or c:\hm2archive. We do not need all of the hands, just a sample of the hands being effected.

files are zipped by right clicking - send to - compressed folder

For multiple files, copy to a folder, then zip them. Email to support@holdemmanager.com. If it is in reference to a thread, please link to the post directly. Right click the post # on the right, copy link.

Please update to this version

http://www.holdemmanager.com/Downloa...AutoUpdate.exe

After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support572

Please zip and email the requested files to hm2support@holdemmanager.com to let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/ques...+not+appear572

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.

Avast still doesn't like the update. I've never had a problem before. Will this be resolved in future updates? I don't mind playing zoom without a HUD for a while.

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...%28Firewall%29
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - http://www.microsoft.com/security_essentials/

We also recommend Kaspersky.

If you continue to have problems, please reproduce the problem and attach your log.txt file.

Please www.7-zip.org the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\username\application data\HoldemManager

7/vista
c:\users\username\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://hm2faq.holdemmanager.com/ques...in+Windows%3F+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

I’m sorry to hear your experiencing issues with Holdem Manager. We reviewed the log file you sent, please follow these instructions to fix the issue:

Step 1 – Restore Default Settings:
First try restoring your default settings, often some settings files can become corrupt and cause these issues:
http://hm2faq.holdemmanager.com/ques...fault+settings

Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: http://www.revouninstaller.com/revo_..._download.html and there is a useful tutorial how to use it here:
http://www.guidingtech.com/457/revo-uninstaller/

Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
http://www.holdemmanager.com/downloa...er_2_Setup.exe

Please add this file to your firewall and antivirus exceptions and run it as Administrator.

Step 3 – Follow the steps in this FAQ:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use

Step 4: If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Not working on zoom tables only despite downloading the 8175 update. Sent report but feeling lazy on the screenshots etc. Let me know if this is really necessary and I can do it. Stuck on "waiting for tables" are is usual when an update breaks it.

If you did not also email us, please do so. I checked your 2+2 email, and it is not showing any recent emails.

Hey trying to send a pm to fozzy but I'm getting this message.....



I've sent it to you udbrky instead.

I disabled my PM's during my vacation. I will enable them next Wednesday when I am working again.

Okay sent an email. Also sent a HUD report earlier today.

Hey I posted very recently earlier in the thread about HEM HUD not working for Zoom anymore, maybe a week ago. It actually worked again after I updated, but then it stopped again. I updated again to the latest and it still has issues. Can you please let me know how I can fix this, I am really used to and prefer HEM 1 over 2, I have paid for one (possibly 2?) licenses of HEM 2 which I am just not using for now so it's not like I am being cheap. So I would really appreciate if you could help me out here. I am pretty sure it is a very simple/easy to fix issue just like it always is (this is a common issue that comes up now and then for various reasons, as you know).

I realise I have to change eventually but would prefer to delay it little longer. Thanks

1.14.02 is my version

Maybe someone here knows the answer to this.

im about to open an account with 888 poker and im wondering if i use HMs link i get the $100 credit they offer and 888s, $88 bonus...

if anyone has tried that and has the answer , it would be really helpful..

Thanks!

i read somewhere that someone had the problem fixed by adding exceptions to some HM files... not sure what files but i guess thats a start..

We no longer update HM1. Any suggestions that have been made have not been tested by support.

I sent a reply based on some things I saw in the log.