Hey guys,i dont know how this guy have that nick at ps but my hud looks like dont work on him,i see the hud at table but there is no stats on him.Also hem2 looks like cant read his nick or whatever.Thank you!

http://gyazo.com/f8b8b2e4ff29201a4ada36e031352e46

Make sure you have the new beta with the fix for the recent change by PKR to their HH format.

Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment


If you continue to have problems please try our Priority Support Tool - http://www.holdemmanager.com/store/priority-support/ - for the 'HUD is not working' topic.

You can read more about the Priority Support Tool here - http://hm2faq.holdemmanager.com/ques...y+Support+Tool

This was mentioned a few posts above:

Thanks. I did the steps and it the popup appears on the first click now though there is still a noticeable delay(sometimes in seconds) which is a bit annoying as with hem1 the popup appeared instantly

Are you using NoteCaddy? Are you using any NoteCaddy Coaching Packs? Does the performance improve if you disable the HUD Settings > HUD Designer > [ ] Show Caddy Notes and restart HM2?

We will need to see a log file via email to help further but this types of things can be tricky to track down and may require some email back and forth. If we can't see something obvious in the first log file we may ask you to try and reproduce it with some feature logging enabled while recording a video and showing your windows clock second hand to help us narrow down which portion of the log file to look at for indications of the problem as it can be difficult to spot a delay of a few seconds in a large log file some times.

If you continue to have problems, please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing. Email this file to hm2support@holdemmanager.com with a link to this thread and your forum name.

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Hey is HM Cloud going to cost something or will it be included to HM2? I just wanted to buy the full HM2 version but don't know if I should simply wait for the cloud release.

Cheers

We are not allowed to discuss sales topics in this technical support thread. Your questions can be answered in the Vision section of our HM Cloud FAQs. If you have further questions please email your account details and questions to sales@holdemmanager.com

Thanks for the quick support.

Last night I finally managed to fix my zoom hud after days and hours of frustration. I played for 2 hours and it was working fine.
Today I start grinding with a happy face but again my zoom hud doesn't work. Results are showed in HM2 but no hud is showed at the tables. What should I do?

Hello

I have been trying to fix the one delay hand at zoom poker (Im using HM1). I have already done all steps but there is a file, which i can't download https://dl.dropbox.com/u/13215305/Blitz.dll

The file is not found. This is all i need to fix my zoom hud problems. Could you please upload it again or give me another link?

Thank you in advance

Can you please reboot your computer and then disable any antivirus and firewalls - http://forums.holdemmanager.com/hm2-...est-v8167.html

Make sure that pokerstars is not running and install 8167 again - http://forums.holdemmanager.com/hm2-...om-update.html


Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.

Here are the 2 necessary files in a zip that I uploaded this weekend for people trying to get it working in HM1.

Tried the beta for a zoom hud but it didnt seem to work. Will prob just wait for a stable release.

Can you please repost the link for rolling back to the latest official HEM2 release please (or can I just use the regular installer)?

Thanks.

If you continue to have problems, please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support572

Please zip and email the requested files to hm2support@holdemmanager.com to let us know that you also sent a hud error report.


If you can not see the 'Waiting for hands...' HUD please try using the Table Finder and then you should be able to use the 'Report a HUD Problem' menu - http://hm2faq.holdemmanager.com/ques...+not+appear572

You can sometimes use that Table Finder tool to attach the HUD to tournaments that don't show the HUD automatically while we work on a fix based on the information sent in your hud error report. If so, you will need to use the Table Finder each time you get moved to a new table.

After sending the report, Please update to this version

http://www.holdemmanager.com/Downloa...AutoUpdate.exe

After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Thanks for the reply. Any ideas on this part?

There is no need to rollback unless you are having problems with the beta that were not present in the official release. If you need to rollback you can download the official release from our downloads page or from the link in the most recent beta thread in our releases forum.

nice one, ty

Is this the file for Holdem Manager 1, or is it just for HM2?

Thanks a lot

So zoom hud HEM2 is back to not working for me. The problem seemed to occur when I ran AVG and it came back with some file that was in the HEM directory that he recognized as a trojan. The name of the file was blitzerr and it's not the txt file that's in C: Anyone else have this problem???

Actually the file name is C:\Program Files(x86)\Holdem Manager 2\Blitz.dll

It says Trojan Horse Generic11_c.RUW whatever that means.

Also AVG seems to recognize the file stars.communicator.hm2 in appdata as a trojan. Am I just getting a bunch of false positives? Should I reinstall HEM2?

HM2 not working for me either on zoom tables despite updating to latest beta / disabling antivirus / rebooting / setting to run as admin etc.

sigh. lost 12 buy ins playing without a Hud since this update happened, mainly because I was tilting at not having a Hud that I've paid for. To be really honest, my story since upgrading from HM1 to HM2 (after support ceased) has been nothing but a negative experience.

HEM2 HUD still not working at Zoom for me either.

Totally agree

I think Hm1 keeps being much better than HM2

I have HM1...I copy that 2 files from HM2...now I have HUD but is lagging 2 hands...how can I fix that?????

It should work for either HM1 or HM2 at this point but there is no guarantee it will work for you with HM1 and if it does there is no guarantee for how long.

That is a false positive. Can you please reboot your computer and then disable any antivirus and firewalls - http://forums.holdemmanager.com/hm2-...est-v8167.html

Make sure that pokerstars is not running and install 8167 again - http://forums.holdemmanager.com/hm2-...om-update.html

Then add exceptions for those files to your antivirus. The .hm2 file is also being copied to the \temp folder which will be fixed in a future update.

If you continue to have problems you will need to try removing/replacing your av/fw choices and/or wait for our next beta update.

If you have the Settings > General Settings > Miscellaneous > [x] 'Prompt for beta updates' option enabled you will be notified when the next public beta is available and can read the release notes to see if this fix is included.

Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles will not work well with Holdem Manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...rewall%29#MSES
4) Install Microsoft Security Essentials for antivirus/malware protection and update it - http://www.microsoft.com/security_essentials/