often you can win more than 5 EUR with 5 €1 tickets and you also get some points when you buyin into tourney with them, but this is ok too

there are a few more now. can you just change them all to 1€ husng tokens?
tyvm

Happy new year Andrew,
could you please change some of my tickets into a NL25 ticket?
account: R4iseItUp
thanks a lot!

btw, the first challenge says "call a bet in the big blind...". but that's not possible...

not sure but imo the rewards are worse this quater. At least for people that aim for half a million points.

Its minus 145eu if you aim for half a million points, its minus 145eu if you aim for 1 million points and minus 1395eu if you aim for 2 million points.

It is of someone raises...

hey i didnt do the math but i know the numbers changes (bonus and cash) in the vip challenge. it is worst for the massive volume mid high stakes grinders now (2 000 000 points mark)

prolly better for the lower stakes players

(not sure about the later one)

Is there anything wrong with the points you get from challenges at 25nl i only get 1022 point for my major! challenge is this correct ? its almost as much as my minor challenges but those points are random aswell now

Andrew I wish you a Happy New Year!

Unibet & Unibet players a happy 2015, too. With stability, stability and stability
Of course there are some problems but I'm very happy with Unibet.

And could you make some ticket-changing, please?
=================
alias: TicketsFTW
* => 7 * 4€ SnG tickets
=================

Going to post this now before it gets too long, then work on the next post for the rest of the thread.

Sure, done.

Sure, done.

Nope, it goes from Q1 to Q2. What's your alias?

The former is weird and I'm not sure what's going on. I've asked the events team to ensure you're still on the list, and I've copied the poker product manager so he should be able to look into the original problem when he's back.

As for the tickets I assume that's OK now as it took me too long to reply.

Yes - if you go down to under 50bb then you leave the table, the ticket is credited as cash.

That's OK, it was our fault. I'm not going to remove any tickets except if I see anyone abusing the above.

Yeh, I'm not sure what's going on there. They're a different department to us so I can't readily see what's happening. It should be up soon though as obviously it's needed.

On my (quite long) list of things to do is write the specs for a hand replayer and general game history page improvements. I don't know when I'll get to it but definitely this month. I'll include something along these lines.

My problem with this kind of thing is that it rewards good players more than bad. Good players are already rewarded by winning money. I'd prefer promos that work equally for both player groups or help the worse players more.

This has a similar problem, but it also overcomes one of the reasons SNG can be annoying to new players. New players hate getting their money in good then losing, so rewarding it can be useful.

ICM means that you get money in "bad" against your opponent's specific hand very frequently, so perhaps this kind of promo would work. Perhaps we could say "every time you have 10bb or less and are all-in preflop, you get a point at showdown if your hand was best". Quite hard to explain it though.

We'll discuss it internally.

Yes, sorry. I will convert NL4 tickets that came from other sources, but not from the mission bug from the 24th.

I said this a couple of times before too - there's a limited amount that we can do. We have some potential long-term solutions but they'll be several months away at best.

Yes, agree. We're looking at having a Challenge widget that will let you track progress.

I agree that we need to do something with Fast, but I think we may just have a fundamental liquidity problem. We've tried to start them a couple of times, but if we aren't putting lots of money in then they don't run. There're software improvements we can make, but at some point it's a question of whether that's the best way to spend our development time.

I posted this a month ago - you can see where we put money in:



Yeh, the tourney lobby sucks. This is a project with our internal UX guys (user experience). That's not due until the end of this quarter though, so I don't think we'll have significant improvements until ~April at best.

Of course we still want to fix bugs beforehand, even if they're in tournaments. This month we'll go back to an end-of-month release and everyone will be back from holidays so it should be a bit more substantial than December's update.

I'm glad to hear you're enjoying the site. I'll be happy with 300% too! Excel is thinking at the moment, but when it's ready in a couple of hours I'll post the 2014 monthly revenue graph. I think we're up about 70% since launch ten months ago.

Sure, done.

When it falls under 50bb it is converted directly into cash. We have a problem whereby it's not obvious when this happens but I believe that this is on the list of future improvements.

I see I'm too late for this bit, sorry!

I believe there's a mac problem where if you leave the client open for a long time, table prioritisation stops working. You should be able to fix it by restarting the client or by turning it off then on again. We're looking into this.

Bah, I didn't finish the thread in this post either. Third post coming later!

Challenges work in cycles. You have to complete every single one before another cycle starts. If you discard a Challenge, it won't reappear in the current cycle.

But let's say there're 10 Challenges and the one you like least is the tenth you get. If you discard it, there's a 1/10 chance that you'll immediately redraw it. So on average in that scenario, 1/100 times you'll redraw the Challenge you just discarded.

As it stands, there're 22 minor and 21 major PLO, plus 22 major and 27 minor NLHE, so it'd only happen 1/400+ times. I guess we should include a check to stop that 1/400+ happening though, I've suggested it to the guy who coded it.

I'm fine converting a UO10 ticket to 10x 1 MTT tickets for you in the future if you want - let me know when you do.

Basically support don't know how to do it. It requires some poker knowledge to do properly, and support generally don't have it (remember that poker is ~2-3% of Unibet's revenue, so most support people don't know much about poker).

Rather more cynically, it also means we get more traffic in this thread, which is good for us because we can get more feedback and we can improve the client faster.

I definitely want a bonus shop though. I've been talking about it since March or April, but it's quite a big project. As I mentioned in my last post, I have quite a few features that I want to write the specs of this month, and this is high up on the list.

A bonus shop would be excellent because we can discount tickets for games we want to run more often, or for players we want to keep alive longer (e.g. the ones who're good for games).

Thanks, I've reported it.

Weird, reported this too. I think something similar has come up before, possibly related to tiling.

Sure, done. I'm not sure if you know or not, but cash game tickets have a rolling expiry. If you see one flop before the deadline, it'll extend it to another seven days.

The "used up" thing isn't a bug - it's when you get to fewer than 50bb. The remaining money on the ticket is credited to your account. I mentioned this in my last post, but it's something we need to fix in the client (to say "credited" or something).

It can't project until you've played a bit.

Thanks, and yes, that's why we can't. I expect any affiliate would agree with us too - they wouldn't want players being able to switch affiliates or be un-tagged.

There's nothing to stop anyone from winning, leaving, and returning with the minimum again (also known as ratholing or going south). This is intentional.

The reason is that we think it keeps new players alive for longer and that's our main aim. Partly this is because it makes people feel like they're winning and reduces their risk. It also makes it easier to be anonymous - if you return with 109.5 bb there's a good chance you were the guy who just left with it too.

It doesn't really change anyone's EV (assuming someone plays with the same ability shallow as they do deep), but I realise it annoys some people as they think that the money someone else won from them is theirs still.

Basically whether we change it or not depends on how annoyed it makes people. We have a few features like this (auto sit-out, auto blind-posting, no auto-top-up) and they're all there with the aim of keeping new players alive for longer. We can't do that totally at the expense of everyone elses' comfort though.

Shortstack games are solved insofar as they can be reduced to unexploitable shove/fold ranges. When you get above 10-15bb, what's unexploitable isn't going to be optimal though, particularly due to blinds and rake. There're unexploitable 20bb shoving ranges vs. various opening ranges, but when you get sufficiently deep that kind of calculation doesn't really work any more. 50bb should be fairly safe from being solved as it has most of the same problems that 100bb poker has. As far as I understand it anyway.

Sure, done.

Sure, done.

Sure, done.

Sometimes the tourney lobby doesn't appear to update properly. Could you post your alias or PM me your login name please?

It's 20% playthrough, so on average you should take as long to clear it as you will to earn the next one (which is on purpose). If you rungood getting from 2m to 2.5m then they'll queue up.

I agree this isn't ideal though, maybe it'd make more sense to make them award €750 instead of €1,000. This way there's much less chance of running sufficiently good at Challenges to have a queue, but it retains the motivation to go to the next step.

Now that I write that, I realise I may have messed up for Q1 Challenges and that this will happen more frequently. I can't change it for this quarter, but can for the next. We'll discuss this internally.

Sure, done.

Yes, you can queue them up. Congratulations on the Copenhagen win by the way!

The site was down from approx 10pm GMT to 1am on the 31st. It was a problem on Unibet's side (rather than the developers, who host the poker servers). If you have any refund requests, could you talk to regular support instead of me please as there're lots of them and only one of me.

Sorry for the problems. I don't know what happened yet. There have been two main sets of problems lately - one is from Unibet's side and one is from the developer's (Relax) or their ISP. I can hassle Relax about it, but it's not so easy for me to hassle Unibet, paradoxically, because poker isn't a big part of the company yet. When it happens to Unibet though, it happens across all products, so the company loses a lot of money. I trust that they are doing everything they can to stop it from happening.

No money was lost - it's just that the calls the client makes to the cashier time out, which means everything breaks. The calls still go through in a queue, but not until it starts working again.

Did you make it? Could you post your alias or PM me your login name please?

OK, fixed for Q1. I changed the payouts to award smaller playthrough bonuses and higher cash rewards at 2.5m, 3m and 3.5m. It might not show up in the client for a week or so, but nobody will get that high by then.

Could you post your alias or PM me your login name please? I'll credit you a ticket for finding a new bug that would have cost us money.

Yes, they have a 2019 expiry date (arbitrary). Do you still have this problem? Perhaps it was an end-of-year bug?

We credited tickets to people who logged in the day (well, the day before as it hit at 4am). If you weren't able to login at all, please post your alias or PM me your login name and I'll credit you a ticket, as I can check to see who had failed logins.

Hmm, I'm not sure if we would call this a bug. Isn't it mostly what will be wanted? Otherwise people can just quickly cycle through aliases and change their avatar each day which isn't really what we want.

Weird, thanks, I've reported it.

Sorry - this was meant to be scheduled I think, but apparently wasn't and the right people weren't in. It's up now though:

https://www.unibet.co.uk/promotions/...y-holdem-races
https://www.unibet.co.uk/promotions/...ry-omaha-races

Exactly 100bb. You were only a couple off though, so I credited the ticket anyway.

Sure, done.

I wanted to do this because of the feedback that people like progress bars - there're a lot more small playthrough bonuses now. There're still some tickets, but not as many as before.

Sure, done.

Hmm, sore point for me. I want to use "raise" but I got outvoted. Now I can more easily just make people do what I tell them, but I figure that isn't the best way to abuse my power.

Yes. The payouts are a bit lower. This is because we are rolling excess points over to next quarter if you earn > 1m points, and crediting points for partially completed Challenges if you've completed one major.

To pay for this I reduced the total payouts a bit. My intention is to spend the same percentage of revenue on Challenges in Q1 as we did in Q4.

We're paying out exact amounts of points depending on how hard the Challenge is. The more hands (on average), the more points. Some of them are going to be quite close - the smallest major at purely NL4 will award 230, and the largest minor at NL4 will award 152.

Yeh, I agree. 2014 was a year of fixing bugs, I hope 2015 can be a year of improving stability.

Sure, done.

The times it happened, I didn't have any table open but cannot for sure tell whether or not I had the tables tiled prior to this. Definitely in common was the fact that I had been "lurking" in the lobby without activity for more than 10 minutes.

Also found two typos in the German banners in the software client, will PM you the screenshots.

P.S. What is your record of most quotes in a single reply ITT?

You're a top lad, Andrew!

Hi Andrew could you extend my €50 UO ticket? Have not had the time to play unfortunately.

Thanks a lot!

Username: ViaFerrata

I think you forgot to kill off two of the MTT tickets Andrew

Hi Andrew!

Could you please convert my 3x1€ MTT tickets to 3x1€ SNG tickets?

My username is Taavetti90

Thank You.

Thanks, and I really do not want to count!

Sure, done.

You had two SNG tickets expire on the 29th, I counted those.

Sure, done.

single suited flop? You mean a flop with 3 cards of same suit?

Yup

[QUOTE=UnibetAndrew;45705426]

Challenges work in cycles. You have to complete every single one before another cycle starts. If you discard a Challenge, it won't reappear in the current cycle.

But let's say there're 10 Challenges and the one you like least is the tenth you get. If you discard it, there's a 1/10 chance that you'll immediately redraw it. So on average in that scenario, 1/100 times you'll redraw the Challenge you just discarded.

As it stands, there're 22 minor and 21 major PLO, plus 22 major and 27 minor NLHE, so it'd only happen 1/400+ times. I guess we should include a check to stop that 1/400+ happening though, I've suggested it to the guy who coded it.
/QUOTE]
Hi Andrew, happy new year.

Ironically the day after I posted about the "fold or raise when facing a 4 bet" it re-appeared, just to pee me off one last time or so I thought. New Year, new challenges and there it is again, new years day "fold or raise when facing a 4 bet", so I've used my one deletion on new years day, but I'm still glad to have that feature, so thank you (is it one deletion per month or per quarter?). I'll check that I've done the other 26 before it re-appears, but if they could code it that once you have deleted it, it doesn't re-appear in that challenge cycle then that would be super!

My round up of queries over the Christmas period and observations.

New Mission, any more details, is there a page up somewhere I can't find?

Were you successful with the Job? One of your replies to the posts seems to indicate so, but I can't see anything anywhere saying you put up a good fight and were "piped at the post" or "Yeah I got the job".

"bonus" appears as a challenge reward for 7500, 10000, 12500 points etc. Are these play through bonuses? If so what are the requirements, how long do they take to clear at NL4, NL10, do they stack, when do they expire?

Tickets are not being automatically credited for sport book bets (UK £10 or more). I thought this was just because I had a usd account, but now I have a £GBP account it still doesn't work. I've spoken to support every week and they have credited the ticket, but I'm having to do this every time and it's getting a bit old, can you ask someone to please fix this. I've sports bet again today and it still doesn't work so I'll contact support again!

American Football sports betting. Can you please pass on to your sports book that teams are the wrong way round (and have been all season so it's not just an error this week). In American Football the last team is always the home team, so this week for example, Carolina - Arizona should be the other way round as Carolina is the home team. I'm not sure why the American's do it this way round but they like to be different! I could have phoned support but I don't have any confidence they would have passed it on.

I too like the idea of a "bonus shop". It has benefits for customers and for Unibet, it would seem a good way of re-invigorating fast hold-em for example or any other part of the site you want to boost.

As always thanks for everything you do. Adrian

What i really hate are the rakeraces. They just destroy an entire stake and this month 10-50nl. Its full a rakebackgriding people at every table it is really not fun to play with the same foldmachines on every table. I hope we can expect some other promo's in february :'(You already saw that once the rakerace is over with fastholdem games just died out.

Could you also check what people just cashout the money the won from rakerace of the top 10 and stop playing when rakerace is over i am really curious about that

yes, tourneys available in 2015 appeared later, everything seems normal now.

btw, about the leaderboards for Rake races - when I open them, those are old leaderboards from november and august of 2014 ?

Also still no mission description for January ?

@skicowboys -
did they change your account currency from USD to GBP ?

Hi, I had to close my old account and start again, different username (no longer skicowboys). It's an error they've corrected as if you're from the UK now you can only register in GBP. It was my own stupid fault in the first place!! Adrian