Andrew, any idea why could this happen from time to time:


In addition, since my screen is 1366x768, there is no way for me to fit the menu (normal size barely fits - taking into account that taskbar also takes some space), is it possible to address this sort of a problem in the future as well?

Hi Andrew

Could you exchange my PLO10 Ticket to a NLH10 ticket please?

Account name: Simpkins10

Maybe it has been asked already, but I might have missed it: Why aren't you pushing / promoting fast fold games? Currently they almost never run. Do you mind that these games are not going well compared to normal cash game?

Thanks!

They are gonna remove fast holdem as the player pool needed for it to run normal is too big,
promotions work to boost it but after the promotion ends its dead again.
Guess maybe in the far future when/if Unibet has a bigger player pool it might come back.

They did a promo for fast holdem games in the summer (rakerace). It attracted alot of rakebackgrindingnits and as soon as the rakerace was over the games died out . Recreational players dont really like that type of game imo. Just look at pokerstars Zoom its also reg and nit infested and only really serves to rakebackgrinder faster for alot of people .

Andrew has a graph of the fastholdem revenue from the summer and right after the rakerace you can cleary see the effect

Andrew my bet still hasnt been creddited, one of my usernames is Elkan, can i trade my 10euro bet for a 10nl ticket?

Hello Andrew,
I have an objection for this challenge:
"Checkraise on the flop after calling a bet preflop in the big blind" (x3)

I think it's a risky move that can give your opponent(s) advantage if they decide to check behind, or you can just lose decent value by trying to chase this challenge.

Please consider replacing it

Or transfer it over to my account. I always get the boring/difficult challenges. Check-raising is fun!

imo, rarely you are in a good enough spot to c/r flop as bb, at least at lower stakes where they call more often than not

Hi Andrew,
ist it possible to get stats on wins/losses seperated by cash games/sng/mtt? I'd really appreciate that. (acc: uCALLuFALL)

Plus, I wanted to give some feedback on the last UO in Copenhagen, maybe you could forward it to the UO Staff.
I found the fact, that you would'nt get a booking receipt for the hotel very very annoying. As in fact, I didn't get the room i preordered and which was confirmed repeatedly by the UO staff via email contact. After 8 hours of driving I was too fatigue tho, to argue about that, so I don't know if they might have arranged sth if i complained, but the fact that I would've had to, is bad anyway.
About the actual tournament: I was surprised that the tournament was actually ten-handed, didn't know about that as 9-handed is very standard and nitty enough already, esp. if you call sth ''The most exciting Tournament in Europe'' This wasnt pointed out anywhere on the unibetopen.com site, so thats quite missleading & can lead to a bad reputation. In general the site was updated veeery slowly and it took em like until 3 days before the event to post the tournament schedule, and it turned out to be wrong on the site anyway.
Service on the tournament area was horrible. The supply with free water was not very good. They would refill it way too scarcely, so there were ~1,5h stretches w.o. water as promised. Plus, there was no service staff, casino or UO in the tournament area if you wanted to order sth. you had to rush to the bar and get back to your seat. I did this like three times, twice my hand was folded when I returned. Bullsh**
On the evening of the final day I was actually looking for you but UO staff said u'd already left for your room. Sadly, as I was in a drinking mood and it felt like you promised anyone who spoke to you about the UO a beer. My plan was to approach you in various disguises and hustle you for a couple of gallons. Well so I watched the final table for a while and later met the guy who went to win the tourney down at the bar with three empty jugs in his hands. I asked him if he seriously has to fetch water for everyone playing for 620.000DKK (sounds alot more like that hehe)
...and yup, he had to. Srsly wtf?
That rounded up my impression of the UO pretty well. Of course there were some nice things as well and I possess a very cozy hoody now and my gf as well. Also Copenhagen is a nice stop, really a great city as I had lotsa time exploring it busting on Day1. Guess that happens to a lot of recs. So i think a small donkament for Package players, giving out Chipsets or so for top xy would be a nice gesture.

Ok turned out to be more than justmytwocents as intended, apologies for such a long read, greetings
Till

not sure if already mentioned, but what i find really annoying is, that if you for example win 2 or 3 buy ins you canleave the table with the profit and seconds later yiu can join the table again and buy in not for the amount you left with a few seconds ago but for whatever amount you want to join.

imo there is alot of fun lost doing that and you get ilted easily, besides that you never get the chance playing deep with the guy...etc

i think this is fine, the site is rec friendly, as recs dont always want to play deep. Unibet is random tables so it's down to the site which table they get seated at, at other sites you can leave deep and rejoin another table at usual stack, so i dont see it's a problem. It's more a problem for regs that want to outplay recs deep, but i think a rec player should be able to get up and bank their winnings if they choose, just my two cents...

Username or alias: ComeGlasgow?

Yesterday I got my first risk free bet, but I spend all morning arguing with support about my eligibility to receive the second one.

I won two, Friday 13th - 22:06 and 22:47, receiveed only one.

Support said: .

My question is, can you win two prizes on the same day?

+1 to this

I don't do that myself but recs wanting to keep the money, let them. Chances are they will still lose it eventually. But if it keeps them alive for longer, good riddance.

Quote:

Originally Posted by LTU Westham

Username or alias: ComeGlasgow?

Yesterday I got my first risk free bet, but I spend all morning arguing with support about my eligibility to receive the second one.
I won two, Friday 13th - 22:06 and 22:47, received only one.
Support said:
My question is, can you win two prizes on the same day?

Nevermind. Sorted. Unless you helped, in which case, thank you

Can you note the time down the next time this happens please? Sometimes we've had it when there's been a connection problem somewhere between Unibet and the developers. If it's happening without that then it may be something new for us to fix.

I'm afraid not - it'd be really hard to change. I'm not sure who took the decision, but someone elected to make both the minimum table size and the lobby size too big. It's probably the biggest design mistake that we made when building the client.

This also means that the browser version isn't very useful - about 35-40% of all PC internet users have ~800 or less as their screen height. That means we're losing out on 35-40% of browser traffic because the game's basically unplayable on that height. Fortunately, that looks like something that we CAN fix, but not in time for the release in 9 days.

Sure, done.

Yup. Guess when the promos ran:



I think part of the problem is that our version doesn't handle the game being short handed very well. If and when we reintroduce it we'll need to put in some work there. The bright side is that it's much easier to reintroduce an old game than it is to build it from scratch, though it still isn't trivial - it might interact with new content in weird ways, so has to be tested extensively.

When did you win the bet? They can take up to 72h to be credited. I'm afraid I can't convert non-poker bonuses into poker tickets. For a start I don't know how the non-poker back office works very well, but more important is that we award these tickets to help cross-sell into the other products that Unibet offer.

Poker is only a couple of percent of Unibet's revenue. That means that other departments can only spend a few percent of their time on poker, and in the long run, that's particularly important for marketing and CRM. One of the ways that we can look more appealing to those departments is to be good for cross-sell.

I'm afraid it's too late to make changes to Q2 Challenges now - I submitted it all a couple of weeks ago (the only change I made to the Challenges themselves was to remove the "2s or 7s" one, tight deadline so no real time to come up with new ones sadly).

But yeh, I'm with ArtyMcFly - I added it because people do it way too infrequently. I think it's very helpful to have a check/raise range when you just call in the BB, and I think it's very underused at lower stakes. This should actually make it one of the easiest ones to clear because the background rate at which this happens is lower than it should be.

Sure, I'll PM you.

Thanks for the feedback, and sorry that this didn't work very well - I'm afraid I don't know how this works, so I'll pass this on to the events team and get back to you.

Agree. I hate 10 handed. I think that sometimes we have to do it due to lack of space, but perhaps that won't be a problem for Glasgow because cash games will take place in the casino rather than the tournament venue. I'll ask if we can make it 9 handed.

I believe this is out of our control as it's down to the casino itself. We'll let them know about this though because obviously they want good relations with us. Though they should really want the extra money from players ordering stuff too.

Sorry, I'd left on the afternoon of the 28th, couldn't stay any longer. Will you be in Glasgow? I can buy you several drinks in compensation.

No problem, it's good to get feedback. Glasgow is going to be the first time we've hosted it there so hopefully they'll be keen to create a good impression with us.

The seating algorithm will tend to seat you at a table that you just left - that's to stop people being able to table select by the back door.

But yeh, the reason is that we think it helps new players out. It doesn't actually change anyone's EV (except if someone plays better/worse when they're deep). The problem with this is that it can appear to be unfair - when I started out I distinctly remember thinking "ok, that guy has MY money, I have to win it back!" - but that's an illusion.

There're a few features like this (auto top-up, posting out of order) where we know there're negatives to how we've implemented it, but we did it in order to keep new players alive for longer.

I think this is fixed now, right? Our 3rd line poker guy (Hi Kristoffer!) saw it in the thread. Sorry that you had problems.

The problem is that support receive many fewer poker messages than they do from other products. That means that they often won't know the right answer or even where to find it. I think this is only something we can really change with time. Obviously partly the problem lies with me, as I need to ensure they're better educated, but if they never see a type of problem it's always going to be hard to ensure they know how to fix it.

Aha, cool. I was writing the long-post so didn't see this in time.

is there an option to see how much hands ive played so far this month?

Not from the client, but I can tell from the back office. PM me with your alias and I'll reply there, or post your alias here and I'll reply in this thread.

Do you know which casino the players wanting to play cash games will be directed to? It will be interesting as live cash is not huge in Glasgow, so unless the casino is well warned to expect a lot of extra players over that weekend then they may struggle to cope!

If you or the events team had any questions about the city for organising things etc, i'm happy to help.

Hello,I didn't receive my double trouble freeroll ticket. I've lost the amount required this week. My alias: CrazyMinds

You lost €2.20 from the 9th to the 15th of Mar. Double Trouble works on last week's results rather than this week's so far.

It's the big one owned by Rank (I believe they have 3 properties in Glasgow, but this is the one next to the multi-story car park if that rings a bell). I should really know this as I spent 2 hours there last week.

They should be fine for cash games - the plan is to turn most of the downstairs and some of the upstairs into poker tables.

Thanks for the offer, I'll let you know if anything comes up.

No, I definitely lost around 30€ between that time. I got a 4€ ticket, ran it up to nearly 30, then lost pre much all of it till I had 1.80€ left and it put that much money in my balance. I played nearly 400 hands on that NL ticket. I just confirmed it was 13/03/2015 & 14/03/2015, you can see the hand history.

All cash game play from 9th to 15th of Mar.

Yes I turned a 4€ ticket into 30€ roughly, then lost it. Before it used to be if you lost 20€ in the week you got the ticket. I know because I got a ticket bunch of times before. Now live chat is telling me the net profit has to be -20€????

Read the description of the tournament, it says if you lost 20€ in the previous week.

So let's break this down.

1) I get 4€ ticket.
2) I run it up to nearly 30€
3) I lose all of it, and am left with 1.88 € so site has to convert ticket to cash
4) Therefore I lost the amount required!!

You should change the description and say it has to be net -20€. Because you guys changed that without updating it.

It hasn't changed. It's always been that you need to lose €20 net.