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[Unibet] Official Thread
12-09-2016
, 07:54 AM
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12-09-2016
, 08:54 AM
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Crashes in under 10 seconds every time I open a table.
Tried uninstalling & installing again, installing in another folder, restarting PC, minimaising lobby, there's no apparent cause (ie crashes at a specific action), it just crashes as soon as I open a table.Using Windows 7 /64
I'm using a different computer than a couple of days ago, worked fine on that one., though it was pre patch
Ps; Can I get that double treouble freerol ticket back? Impossible to play
[/IMG]Crashes in under 10 seconds every time I open a table.
Tried uninstalling & installing again, installing in another folder, restarting PC, minimaising lobby, there's no apparent cause (ie crashes at a specific action), it just crashes as soon as I open a table.Using Windows 7 /64
I'm using a different computer than a couple of days ago, worked fine on that one., though it was pre patch
Ps; Can I get that double treouble freerol ticket back? Impossible to play
Last edited by Persifal; 12-09-2016 at 09:16 AM.
12-09-2016
, 09:33 AM
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Crashes in under 10 seconds every time I open a table.
Tried uninstalling & installing again, installing in another folder, restarting PC, minimaising lobby, there's no apparent cause (ie crashes at a specific action), it just crashes as soon as I open a table.Using Windows 7 /64
I'm using a different computer than a couple of days ago, worked fine on that one., though it was pre patch
Ps; Can I get that double treouble freerol ticket back? Impossible to play
[/IMG]Crashes in under 10 seconds every time I open a table.
Tried uninstalling & installing again, installing in another folder, restarting PC, minimaising lobby, there's no apparent cause (ie crashes at a specific action), it just crashes as soon as I open a table.Using Windows 7 /64
I'm using a different computer than a couple of days ago, worked fine on that one., though it was pre patch
Ps; Can I get that double treouble freerol ticket back? Impossible to play
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Last edited by Persifal; 12-09-2016 at 09:44 AM.
12-09-2016
, 09:58 AM
We hope to have a release candidate today, which will spend the weekend going through QA. If it passes, I ought to have patch notes on Monday, and we can release it early next week.
This will fix some but not all of the problems we have, and it will include some but not all of the improvements in the reference design screenshot I posted earlier in the week.
Thanks for the details. Could you take a screenshot of your dxdiag and post it here or mail it to me (andrew.west@unibet.com) please?
Meh, better to report it as then the fraud team don't need to spend as much time on it.
Thanks, I've passed both on to the developers.
I noticed & reported this too. I'd like the "large number" comma in there.
Agree on this too, I've added it to our list of client improvements.
I'm with you on this, but I'm pretty sure it's part of what the brand team wants from us.
The problem is that it works on some backgrounds but not others. It's basically impossible to make one that works on every background. The release next week will make the tables more aesthetically pleasing, so let's see where we are after that.
The lobby minimisation works because it reduces the cpu load while you have the client open. It may be that if you run the client without anything else open, it'll crash less frequently too.
There've been no changes day to day on this, so it's probably just variance/confirmation bias that you see more today than yesterday.
What exactly occurred for that to appear?
This is not the case for everyone, so it's a bit harder to track down, but it's on the list of bugs, and I'll make sure it goes in at quite a high priority.
Thanks, in 9 max?
They are just part of the "blank" table that the design reference was built on. There're no changes to this part of the client.
Yeh - it's UTC.
This is a known bug and is high on the list of things to spend time on fixing.
The rough time or the potsize would help. It's true that there's no way someone can look at literally every hand you've played and look for the word "disconnected".
There hasn't been a release since the DK login one earlier this week. The release candidate for early next week has fixed this problem. What's your alias? I'll credit you with the lost tickets.
There's a workaround where if you turn off "play in cents", it fixes the problem for many people.
That ticket already expires in one year's time.
Hand ID is useful, but time, game, potsize, will help our 3rd line guy tracking it down.
Oh look, the idiot reads posts when they're about him, but not about anything else.
This is on the list of bugs to fix.
This too.
We're not allowed to have our apps in the NL store I'm afraid.
I don't think we can/should refund based on equity because we don't know how either of you would have played the hand, and we don't know what villain's range was at the time.
But, you should ask for a refund request.
Thanks for the details with the crash, I'll pass it all on to the developers, including the dxdiag. I credited you with another DT ticket.
Sure, done.
This will fix some but not all of the problems we have, and it will include some but not all of the improvements in the reference design screenshot I posted earlier in the week.
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What exactly happens when you run the client?
Windows diagnostics are not good at telling if you have the latest video card drivers. It's better go to to the manufacturer'sYou site.
I get the message "Direct x update required - There is a problem with your video card or driver."
Direct X is the latest one on my laptop (12) and I've already checked with my manufacturer that my video card has the latest drivers, so what else's would you suggest?
I can't play in the browser either. I'd happily play on Unibet but I've never had this trouble with any other poker client, ever.
Windows diagnostics are not good at telling if you have the latest video card drivers. It's better go to to the manufacturer'sYou site.
I get the message "Direct x update required - There is a problem with your video card or driver."
Direct X is the latest one on my laptop (12) and I've already checked with my manufacturer that my video card has the latest drivers, so what else's would you suggest?
I can't play in the browser either. I'd happily play on Unibet but I've never had this trouble with any other poker client, ever.
Meh, better to report it as then the fraud team don't need to spend as much time on it.
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On a related note, I forgot to mention this minor bug I spotted with tourney lobbies yesterday:
Usually my screenname is highlighted green, and clicking the green 'eye' icon moves it top of the list. Yesterday, my alias wasn't highlighted, and my name completely vanished if I clicked the eye. (I was actually alive and well in about 7th place when I took the screengrab). I'd guess the anomaly occurred because I switched to a different alias between registering and the start of the tourney, but haven't confirmed this yet. The green zero might also have been a prediction of what was going to happen to my stack on the stone cold bubble!
P.S. I'm not keen on how all the tourney info disappears the moment a satellite finishes. For bookkeeping (and sometimes bragging) purposes I like to take notes/screengrabs about finishing positions/stacksizes, but - unlike in the previous client - you can't even see the names of the winner or the bubbleboy/girl.
Usually my screenname is highlighted green, and clicking the green 'eye' icon moves it top of the list. Yesterday, my alias wasn't highlighted, and my name completely vanished if I clicked the eye. (I was actually alive and well in about 7th place when I took the screengrab). I'd guess the anomaly occurred because I switched to a different alias between registering and the start of the tourney, but haven't confirmed this yet. The green zero might also have been a prediction of what was going to happen to my stack on the stone cold bubble!
P.S. I'm not keen on how all the tourney info disappears the moment a satellite finishes. For bookkeeping (and sometimes bragging) purposes I like to take notes/screengrabs about finishing positions/stacksizes, but - unlike in the previous client - you can't even see the names of the winner or the bubbleboy/girl.
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But that's not my main point here. What I would like to see is that manual betting amount would accept decimal comma as well, not just decimal point. Being from Europe (but not form UK), my num pad has decimal comma by default, so searching for a dot on other part of keyboard is a bit awkward. Of course this is nothing major, just a little improvement of quality of poker life 
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1. The font.
I do not understand why you have chosen a font with this low readability. The numbers are especially bad. There is a reason that the font you have chosen is not apart of the standard fonts in windows / mac OS and it is because it is a bad font.
It might sound boring but it only a few fonts that still looks good on a computer after 8 hours of play and the are including in windows and free to use. If you really must use this font at least include some spacing it is very hard on the eyes to read big chip stacks so make "1234567" look like "1 234 567"
I do not understand why you have chosen a font with this low readability. The numbers are especially bad. There is a reason that the font you have chosen is not apart of the standard fonts in windows / mac OS and it is because it is a bad font.
It might sound boring but it only a few fonts that still looks good on a computer after 8 hours of play and the are including in windows and free to use. If you really must use this font at least include some spacing it is very hard on the eyes to read big chip stacks so make "1234567" look like "1 234 567"
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2. The Four Color deck
Ok I like the idea of the deck design you have choose but I really like to have the option to use a standard white 4 color deck too.
The 4 color deck that you have chosen doesn't look that good in my opinion and defiantly doesn't blend in with the other elements at the table. It also has no boarders which give it a very unpleasant look against the background. Reminds me of the table mods I used at PartyPoker over 10years ago.
Ok I like the idea of the deck design you have choose but I really like to have the option to use a standard white 4 color deck too.
The 4 color deck that you have chosen doesn't look that good in my opinion and defiantly doesn't blend in with the other elements at the table. It also has no boarders which give it a very unpleasant look against the background. Reminds me of the table mods I used at PartyPoker over 10years ago.
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Bah, after a couple of days crash-free, had 2 crashes today (in 2h) which were not caused by the lobby nor the top up 
Also noticed that players were timing out/disconnected (most likely crashes) more frequently than usual today (also making the games unbearably slow in the process...).
Also noticed that players were timing out/disconnected (most likely crashes) more frequently than usual today (also making the games unbearably slow in the process...).
There've been no changes day to day on this, so it's probably just variance/confirmation bias that you see more today than yesterday.
What exactly occurred for that to appear?
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Also when the client was still working for me, the biggest problem I had, which actually made it unplayable for me, was the consistency of input for scrollwheel. When I click the table and scroll one notch up, I want it to register. Like 50% time it didnt notice the first scrolling and I would be minraising instead of 2.5x etc. This just made it unplayable for me. Please fix?
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On that screenshot what are the 0,5X, 1X, 2X, ALL buttons supposed to do?
If they are potsize then I prefer it as now when we have 0.5, 0.75, 1.00 and all-in - we don't need a button to 2X pot.
Another site has something similar but they seem to work in terms of X the minimum one would be allowed to bet or raise (so the user clicks 2x if they want to open 3BB) which is yuck and also 0.5X would be an underbet.
If they are intended to be used in the way poker players talk (please let it be this last possibilty) about pots which already have action on the given street (so here 2X would make it 5400) then the buttons should probably be 2X, 3X, 4X and ALL - also in this case 0.5X and 1X don't make sense.
If they are potsize then I prefer it as now when we have 0.5, 0.75, 1.00 and all-in - we don't need a button to 2X pot.
Another site has something similar but they seem to work in terms of X the minimum one would be allowed to bet or raise (so the user clicks 2x if they want to open 3BB) which is yuck and also 0.5X would be an underbet.
If they are intended to be used in the way poker players talk (please let it be this last possibilty) about pots which already have action on the given street (so here 2X would make it 5400) then the buttons should probably be 2X, 3X, 4X and ALL - also in this case 0.5X and 1X don't make sense.
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Hi Andrew, I played the last 10UO turbo of the day on the 8th (yesterday). !0 left and I'm in good shape with 5000 chips, I raise against some small stacks with 4 4 everyone folds to me but then I have to call 1600 ? To an invisible opponent with an invisible chip stack and invisible raise ? I think I lost 2 hands and most of my chips to this inviable player? I may have some of the exact details wrong but this is the first time I faced someone invisible. I find this really wrong at any stage of tournament but even worse at the late stages. Brad
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Andrew, I have indeed contacted support about my multiple crashes and to see if any refunds/forms of compensation would be in order ( at 50-200z while multi-tabling, crashes rapidly add up, even if they are the product of only small pots). I have not noted any hand history in the process (no big pots were affected by the crashes, only small ones and blinds, obviously). Here was the answer from support :
quote : "While we understand it can be frustrating to note down 12 hand-ID's, the alternative is to ask our poker team to go through every hand you have had in the past weeks to find ones you disconnected from.
That, needless to say, is simply not possible.
I have raised your issue, and included your information. In order to review your request for refund of lost blinds/stakes, you will need to provide ID's for the hands in question."
It was much more than 12 hands (I mentioned to them that I had north of 12 crashes). But anyhow, should I understand from this reply that someone like me that did not take note of the hand IDs is **** out of luck? And is this that support always proceeds?
quote : "While we understand it can be frustrating to note down 12 hand-ID's, the alternative is to ask our poker team to go through every hand you have had in the past weeks to find ones you disconnected from.
That, needless to say, is simply not possible.
I have raised your issue, and included your information. In order to review your request for refund of lost blinds/stakes, you will need to provide ID's for the hands in question."
It was much more than 12 hands (I mentioned to them that I had north of 12 crashes). But anyhow, should I understand from this reply that someone like me that did not take note of the hand IDs is **** out of luck? And is this that support always proceeds?
There's a workaround where if you turn off "play in cents", it fixes the problem for many people.
That ticket already expires in one year's time.
This is on the list of bugs to fix.
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- I tried getting the ipad app, but it's not in the dutch apple store. Changing the store to the UK one I could find the app but I couldn't download it. I'm gonna blame apple/stupid dutch regulatory stuff here, but in case it's not then it'd be lovely to play from ipad too.
But, you should ask for a refund request.
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Crashes in under 10 seconds every time I open a table.
Tried uninstalling & installing again, installing in another folder, restarting PC, minimaising lobby, there's no apparent cause (ie crashes at a specific action), it just crashes as soon as I open a table.Using Windows 7 /64
I'm using a different computer than a couple of days ago, worked fine on that one., though it was pre patch
Ps; Can I get that double treouble freerol ticket back? Impossible to play
[/IMG]Crashes in under 10 seconds every time I open a table.
Tried uninstalling & installing again, installing in another folder, restarting PC, minimaising lobby, there's no apparent cause (ie crashes at a specific action), it just crashes as soon as I open a table.Using Windows 7 /64
I'm using a different computer than a couple of days ago, worked fine on that one., though it was pre patch
Ps; Can I get that double treouble freerol ticket back? Impossible to play
Sure, done.
12-09-2016
, 11:24 AM
12-09-2016
, 12:51 PM
That's because nobody plays 9 max within 3 weeks of beta test and creator also forgot to open single table during coding
nickname - potionkin, all drivers, dx and all the rest with my equipment are ok.
About freezing - mu cpu is under 20% of use and also with hidden looby you can expect this anytime.
After hours of playing and doing crazy things with buttons, I saw, when you're using this home button on table to move to lobby you can create a table freeze when somebody is joining the table during this (not always, but often - and it makes things even worse ofcourse) - I dont know what is a second condition that it happened.
But I leave all these attempts after losing few big pots due freezing
Regards to all blind testers, next time spend some money to use a real testers, not monkeys from your avatars bank.
I really want to help, but after loading new version (I had access for them since beginning) and experienced few crashes I stopped to play and returned to v1. I will not burn money during clearing away the work for someone.
I hoped it's just a preview for most hungry players, but truth proved to be much worse - it was forced for everybody with all these bugs........
I see also a many new bugs&crashes, but I do not even want me to write about them.
For example I meet few times a situation, when invisible player betting to me and raising my bets, but I have no call button, or just have a one big green button without text and does random action (minraising, calling, etc) , great.
nickname - potionkin, all drivers, dx and all the rest with my equipment are ok.
About freezing - mu cpu is under 20% of use and also with hidden looby you can expect this anytime.
After hours of playing and doing crazy things with buttons, I saw, when you're using this home button on table to move to lobby you can create a table freeze when somebody is joining the table during this (not always, but often - and it makes things even worse ofcourse) - I dont know what is a second condition that it happened.
But I leave all these attempts after losing few big pots due freezing
Regards to all blind testers, next time spend some money to use a real testers, not monkeys from your avatars bank.
I really want to help, but after loading new version (I had access for them since beginning) and experienced few crashes I stopped to play and returned to v1. I will not burn money during clearing away the work for someone.
I hoped it's just a preview for most hungry players, but truth proved to be much worse - it was forced for everybody with all these bugs........
I see also a many new bugs&crashes, but I do not even want me to write about them.
For example I meet few times a situation, when invisible player betting to me and raising my bets, but I have no call button, or just have a one big green button without text and does random action (minraising, calling, etc) , great.
Last edited by motopompa; 12-09-2016 at 01:00 PM.
12-09-2016
, 02:44 PM
When I've a biiiiiiiiig green button, invisible players etc I can easily quit or do nothing and save the money from other tables.
When I've a freeze I can do anything and my chips are flying away.
So better dont talk about new bugs, first resolve freeze&crash problems.
I dont say that this soft is suck, but my blood poured me, when I hear that betatesters have not seen anything we see after hour of play. (invisible dealer button for example or crazy dx11 requirement - when client was to be for weaker machines - btw my cpu is up to 20% during play but gfx card is fried just trying to draw a table)
As I said I spent now some time trying to create a freeze and wrote when this happen.
(take a look at the full post)
At this moment is all I can tell:
do not use a home button on table and you'll can play 2x longer that usual
Peace.
When I've a freeze I can do anything and my chips are flying away.
So better dont talk about new bugs, first resolve freeze&crash problems.
I dont say that this soft is suck, but my blood poured me, when I hear that betatesters have not seen anything we see after hour of play. (invisible dealer button for example or crazy dx11 requirement - when client was to be for weaker machines - btw my cpu is up to 20% during play but gfx card is fried just trying to draw a table)
As I said I spent now some time trying to create a freeze and wrote when this happen.
(take a look at the full post)
At this moment is all I can tell:
do not use a home button on table and you'll can play 2x longer that usual
Peace.
Last edited by motopompa; 12-09-2016 at 02:58 PM.
12-09-2016
, 07:19 PM
So if your not refunding based on equity, I guess you mean a refund should be based on money contributed to the pot?
Or how do you see this Andrew given the above the example of a hand that just happened in another session with another crash and time out?
FWIW I've send both hands to support for a refund, but I'm curious what your idea is for a 'fair' refund in both cases?
