Perfect. Exactly how I would want it.

+1 that looks so much better.

The design above does look alot better Keep up the good work Andrew

chipdumping always this evil avatars/ him two player

Disconnections tonight are pretty bad and it seems to be for other players also.

Since the software update I have had tons of disconnections. Pretty much every time I have played. I've been playing lots of HU SNGs, so those disconnects are going to add up to quite a few buy ins. What's Unibet's policy regarding refunds in these situations?
Just now I played 2 hu sngs. Got disconnected in both games. Had to close the programme. By the time I managed to log back in I had lost half my stack in one and got blinded down in the other (was short in both games, still ... ). Really frustrating.

On a side note I recently started playing on Unibet. I like the direction the site has taken (apart from all the problems with the new software). Think it's a good site to play on.

And I really like the fact there's a direct line of communication. I think you, Andrew, do a good job in this thread. I appreciate the fact that you respond to every question and comment.

Hi Andrew,

The guys from the Unibet Community had gotten back to me but my email filters missed it... sigh. Thx for passing my request on.
In the few days that I couldn't log onto the client my 25NL ticket expired. Is it possible to start a new one... or even a bonus or something.

Yes, Windows 7. The text shrinks/grows as you increase/decrease the size of the table/window, and the size I was using yesterday didn't scale properly. It might just be a quirk of Windows. I didn't see the problem today, but I might have had my tables at a slightly different size and there weren't any really long usernames. If I see it again, I'll take a screengrab.
Just for the lolz, here's a picture of MoreTBC's monster stack in the community freeroll:


Notice that 4.00 of the players on that table (which I was railing while playing on the other) have weird stacksizes with decimals.

Here's another example of the ALL IN button not working as intended:


Villain shoved on me, so I was at least able to call and stack off pre.

FWIW, I'm getting about 1 disconnection/crash per hour while playing tourneys (usually only 1 or 2 tables at the moment). I tend to have the lobby open, as it's pretty important to know all the stacksizes near the bubble when playing satties, so it's not really feasible to minimize it in the hope it prevents disconnections.

Haha.
[x] Overbets 1000 euros into a 4-way 19c pot.
[x] Gets raised.
[?] Everyone dies.

Gotta agree with the rest. Looks much better indeed!

Hi Andrew,

I tried to play some poker yesterday. I opened a UO10, UO50 and UK4. Had table freezes completely at random on average every two hands I played. Constantly had to monitor if there was no table freezing, and constantly had to shut down the client and reopen it, because I couldnt close the freezed table. I couldnt do anything about it, lobby open or minimised, it happened every time again. It is not possible to play normal poker like this.

Also the problem with the all in not completely working might be problematic (not happened to me) in sattelites. Imagine two people really short when on the bubble. With having 0.5 chip left you might reach one more hand while the other shortstack is now forced to go all in because he is in the BB. I think this might get a big problem sometimes.

Im sure they are working very hard to solve the problems and I think we should be vey happy to have someone like Andrew, who is really active in this thread to provide us with as much information as he has. Because of this, I think there is no reason to be rude and saying things the way you say it. These problems affect all of us and we all agree some things went wrong in the process. But for now we can just wait, put constructive criticism in this thread if you have any and hope we can enjoy the poker experience as before asap!

Looks good now, can you please test it on smallest size and make sure everything is readble etc. Btw 34k stack on NL4, that guy is a beast

Love it

[QUOTE=UnibetAndrew;51329685]

perfect!

Arty you stalker!

Also, does spectating work now?

Help needed guys. Deposited on Unibet last night, BEFORE I downloaded the poker client. No matter what I can not get it to work on
on my lap top. It's 5/6 years old running windows 8. I tried the patch, that didn't work. It said my video card drivers/direct X isn't right, but according to diagnostics my driver Is the latest one, and direct X is also the most updated one (12.)

I then tried right clicking the Unibet icon and looked at properties and tried troubleshooting, to which is said that the programme isn't compatiable. I then tried to play in the browser, but it just wouldn't load at all.

I'm really disappointed, mainly as I've moved site, deposited a chunk and it looks like there is no way I can play on the site.

Unibet official site community help is no help either. Anyone who has any advice a to how I could find a work around to this would be greatly appreciated.

Thanks.

Constant disconnects and freezes today on the client. I've lost money since the launch of the new client I get disconnected into mid hand and time out when I'm clicking on the buttons and they are not responding than I have to close the client all together. It's very stressful. Andrew bless me with 50 cash bonus please.

Hi Andrew, I played a session last night around 3 hours. Didn´t bother about minimizing the lobby. No crashes.

Today I played for 1,5 hours with the lobby minimized. 2 crashes. Not sure if topping up was involved in the first one but I´m sure it wasn´t in the second one. These two crashes were the type where the client freezes and the action just stops, not the type with the windows error message.

Btw I contacted support about refunds yesterday and the had not heard of there being any trouble with the poker client . When I told them about some hands they said that I had timed out, not been disconnected. After explaining that yes the client crashed and thats why I timed out 3-4 times he understood and forwarded the complaint to the poker team. I was then compensated for the money I had put in to the pot in the 2 hands I could remember from the crash. I mean thats ok i guess but it doesn´t really compensate the player correctly. For example one hand I raise QQ in the CO get called by the button and BB and the flop comes like T73ss. So I get 3BB back. I don´t know whats fair but my EQ is clearly more than 3BB in this spot. Then there is also the matter of the hands lost while restarting the client.

Sorry if this is too much complaining, but its a bit frustrating since I really would like to make a milestone this quarter and win some tickets too . Other than the crashes I´m really starting to like the new client.

That's how our designers roll.

Parts of this will come in with the release early next week. It's hard to say exactly which bits at the moment, it depends how much time the developers need to fix bugs.

Could you post a screenshot of what it looks like when it happens please? Could you also post your dxdiag front page please?

If you always have the lobby minimised, do you crash less frequently?

Could you post your dxdiag please.

Could you post your dxdiag please.

It's one of the things that's top of my list post-2.0, but we need to spend our dev time fixing 2.0 for the moment.

I'll put this on the list for changes once 2.0 is fixed. Can you fix it by going to the ticket you want to use in your profile, then using that to find the target tournament?

Sure, done.

Thanks, I've included this in the email thread discussing that problem.

Nice, thanks for the details/replication. It'll help us track down the problem.

The release coming next week will fix a single-table-freeze problem related to when you top-up. Do you have single table freezes in any other circumstances?

Might this be high CPU usage? You can tell by checking your task manager.

Thanks, I'll pass this on to the developers. Sounds like a mistake that comes from replicating a feature.

It gives us a couple of new tools, yes.

Thanks. At that much CPU usage, I suspect this is CPU lag causing a disconnection. I'll add this to the internal email thread of system resource problems where there shouldn't be any.

Thanks, I'll pass this on.

There were some Danish connection problems yesterday afternoon, but nothing outside Denmark, and nothing in the evening as far as I can see. It ended up as a very good day, so I don't think it could have been anything widespread.

You should contact support and ask for a refund, mentioning the times you were disconnected.

When you are disconnected, what happens exactly? Could you check taskmanager and see what the CPU usage is when it happens please?

Sure, done.

Thanks, I've added it to the email thread.

Yeh, it's not a long term solution, it's more about finding what's causing the problem. Hopefully the release early next week resolves it.

Nothing's good with any of your posts. You are demonstrably capable of posting in this thread, how about you read some of my posts?

Did spectating not work? What was the problem?

What exactly happens when you run the client?

Windows diagnostics are not good at telling if you have the latest video card drivers. It's better go to to the manufacturer's site.

Please contact support if you have any refund requests.

The topup crash is the one that freezes one table. The lobby minimise crash is one that crashes the whole site. I think there's at least one other kind of entire-site-crash too, but it's hard to track down until the lobby minimise one is gone.

You SHOULD just be able to say "I'd like a poker refund please", and they will send it to our 3rd line poker guy. What's your alias? We can educate the first line agent.

I don't think we can refund on what you might've won. We can't refund on equity because there's no way to tell how either of you would have played, nor what villain's range was then. The long term should work out though, because you both have an equal chance to disconnect.

Complaining isn't a problem, don't worry about it. It's just idiots like kidpoker55 that I don't think much of. I'd like the client to be working too, and the developers are very much aware of that.

I can remember it not working in the web client and I'm pretty sure it didn't work in the first PC beta but i appears to be working fine in 2.0.6.

Unfortunately I cant fix it this way. When I do this for a tournament, it will send me to the tournament lobby of that tournament. When I click register there, I only see the 4mtt ticket and none of the others.

What exactly happens when you run the client?

Windows diagnostics are not good at telling if you have the latest video card drivers. It's better go to to the manufacturer'sYou site.


I get the message "Direct x update required - There is a problem with your video card or driver."

Direct X is the latest one on my laptop (12) and I've already checked with my manufacturer that my video card has the latest drivers, so what else's would you suggest?

I can't play in the browser either. I'd happily play on Unibet but I've never had this trouble with any other poker client, ever.

Free money, who cares.

For me, only intermittently. If I click someone's name in the tourney lobby their table pops up occasionally. Sometimes, their name briefly turns green then goes back to normal. Mostly nothing happens. Railing another table certainly isn't as quick and easy as it is on Stars for example.

On a related note, I forgot to mention this minor bug I spotted with tourney lobbies yesterday:


Usually my screenname is highlighted green, and clicking the green 'eye' icon moves it top of the list. Yesterday, my alias wasn't highlighted, and my name completely vanished if I clicked the eye. (I was actually alive and well in about 7th place when I took the screengrab). I'd guess the anomaly occurred because I switched to a different alias between registering and the start of the tourney, but haven't confirmed this yet. The green zero might also have been a prediction of what was going to happen to my stack on the stone cold bubble!

P.S. I'm not keen on how all the tourney info disappears the moment a satellite finishes. For bookkeeping (and sometimes bragging) purposes I like to take notes/screengrabs about finishing positions/stacksizes, but - unlike in the previous client - you can't even see the names of the winner or the bubbleboy/girl.

Looks nice, but I notice decimal mark is not consistent in this picture (decimal point in total pot + betting amount and decimal comma in stack sizes + 0,5x raise). I guess it could be because it's just a dev's build, but letting you know anyway

But that's not my main point here. What I would like to see is that manual betting amount would accept decimal comma as well, not just decimal point. Being from Europe (but not form UK), my num pad has decimal comma by default, so searching for a dot on other part of keyboard is a bit awkward. Of course this is nothing major, just a little improvement of quality of poker life