Well without a converter, which is illegal, notes through PT would only be session notes on playerx and not very useful. Unless on tournament or fast forward. Yes I believe it would be allowed but if you have other auxillary programs converting hand histories from anonymous then those would be illegal.

Still waiting on T$ for powerfest tickets - pluck up the courage to go onto live chat where I am told my tickets are lost ... because event was re-entry ??? (powerfest $215 main event)

Snippet of what was yet another painful chat with support:

Hello! Next available customer representative will be with you shortly.
Welcome to PartyPoker Live help!
Representative Viktor has joined the session
Viktor [7:34:45 AM]
Welcome to Live Help! How can I help you?
You [7:34:49 AM]
hi. i am still waiting for 2X $215 powerfest tickets to be turned into T$. Thanks
Viktor [7:35:43 AM]
Please confirm your first and last name and date of birth for security reasons.
You [7:35:55 AM]
xxxxxxx xxx. xx-xx-xx
Viktor [7:36:17 AM]
Have you used any of your tickets for rebuy?
You [7:36:25 AM]
no
Viktor [7:36:53 AM]
Why didn't you use any of them for rebuy?
You [7:37:03 AM]
???
Viktor [7:37:23 AM]
Why didn't you use any of those 2x215$ for rebuy?
You [7:37:53 AM]
i dont understand the question
Viktor [7:38:03 AM]
The Powerfest tournament was rebuy tournament.
Viktor [7:38:09 AM]
When you get kicked, you could buy in once again.
You [7:38:39 AM]
dno. maybe i did / went out after late reg - cant remember. what does that have to do with anything
Viktor [7:40:29 AM]
Unfortunately we can not make a refund, as these tickets are used as re-entry.
You [7:40:59 AM]
yes you can. Been told several times these tickets would be exchanged after series - this is the norm procedure
Viktor [7:41:37 AM]
Would be is not a confirmation and they will not be.
Viktor [7:41:41 AM]
I am sorry about that.
Viktor [7:41:57 AM]
I can understand this frustration but there is nothing that we can really do about that.
You [7:42:25 AM]
lol
You [7:42:31 AM]
this is hilarious
Viktor [7:43:03 AM]
I am sorry once again.
You [7:43:17 AM]
so you're telling me i cant have my tickets exchanged to T$ because the event was a re-entry ... how does that make any sense?
Viktor [7:44:09 AM]
It does, because the tickets should have been used in this tournament.
You [7:44:21 AM]
they were!!
You [7:44:35 AM]
i had sevral tickets and played said tournament!
Viktor [7:44:45 AM]
You said that you did not use tickets for rebuy.
You [7:45:01 AM]
what!!!!????
You [7:45:31 AM]
i played in the tournament! i cant remember which ones i re-entered in or not- was over a week ago and play many mtts!!
You [7:45:49 AM]
whether i re-entered or not is irrelevant.

Wasted a further 10 minutes chatting to support but didnt get anywhere ...
Happens after every series - always have to fight to get your tickets exchanged.
Would be nice if it wasnt such a struggle to just get what you're owed

Lol live chataments.

I often find it very painful to deal with live chat. Seems no one has a clue.


Sent from my iPhone using Tapatalk

Seems similar to my above issue. Hopefully the party rep will make us both whole.

Sent from my HTC One M9 using Tapatalk

I have stopped playing cashgame on party because if this.

ok thank you Sir! yep, i meant to use notetracker for fast forward only.
not using any hand history converting or any other auxiliary program, nor am i planning to do so.

Can you PM myself your username please

Thanks

Colette

Improved table sizing and full sized lobby should hopefully come in the next release
I will share a date and further info when possible

This was a config issue with these particular games - they have now been re added manually
Sorry

Thanks

Colette

Issue resolved

Yes, I can confirm I was given the $1050 back less than 24hours after sending my PM.

By the way, it seems that after one of the last updates (not sure which one) that lag we been having for ages is gone or at least big part of it gone.

I 18 table now for more than 1 hour straight without any lag.

Good job party!

Please bring some 2$, 3$, 4$ MTT!

would be cool if party adds 1 daily zoom tourney to the trn schedule, havent played a mtt on party for years but would play this everyday

Thanks for the confirmation


Check out the upcoming Monster series!
Post series we will review the regular schedule and player suggestions / success of added tournament buy ins etc


Noted

Hi Partypoker rep,

I have also some leftover powerfest tickets (3X$215 ) which have not been transformed into T$. Can I PM you as well? With kind regards, Anne.

Can you add a feature on the table to block image like stars have? The bloody tarantula avatar creeps me out and I have to go to settings and disable all avatars until there isn't one at the table, then I lose my bearings when I've remembered other players based on their avatar.

I also have the same problem with 2xPowerfest 327 tickets, nickname is the same as here.
Also, I wonder how is the problem with Powerfest Last Chance freeroll is being resolved. It was stated to have 10k$ guarantee, but started with zero prizepool and ended after first elimination with a message "all remaining players are given the same prize", so we all got a piece of a zero.

here is the Customer service answer

Dear Igor,

Thank you for contacting Customer Service.

Please be informed that as per our terms and conditions we do not convert tournament tickets into tournament dollars. Hence we cannot convert your ticket.

Please check section 19 from our promotional terms and conditions.

https://www.partypoker.com/terms-and...onditions.html

In case you have further questions, we will be more than happy to assist you. We are available 24/7.

Thank you for choosing us as your online gaming site.

Best regards,
Slavo,

Customer Service

can forget about compensation?

Always imaged that the spider image would have been very difficult for arachnophobes.

You could go to C:/ ... /PartyGaming/PartyPoker/Images/PlayerImage_11.jpg and delete or replace it. Might break the client though, I've never tried as I have all avatars off.

Yes please send PM with details and username


I will suggest it to tech however its unlikely to take priority over other items/requests at the moment - removing all is your option for now - not ideal but will resolve having to look at the spider


Can you also send a PM please with username


PM please with username

I will look at the ticket to T$ requests today

The Last Change freeroll will re run on Sunday 8th - please check it out in the lobby


Thanks

Colette

PM are not open. My username EM_MOPOHOB

The live chat service is shockingly bad. Players who don't use 2p2 and pm Colette are just going to be fobbed off by the lol live chat and effectively have their funds stolen. A disgrace really.

Hi,
I have 2 x $27 Main Event Sat tickets valid till friday, but have already qualified for Sunday's final.
Are there any chance to replace them with new one or T$ so I could play next week?

Hi Partypoker Rep,

I tried to PM you about the powerfest tickets, but I get this error:

vBulletin Message
oxfordgirl, you do not have permission to access this page. This could be due to one of several reasons:
1. Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
2. If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.


Anybody knows what to do?