I didn't know they took payroll checks either. And it's a recent statement within the last 3 months like their list says? If so, strange they wouldn't accept it.
EDIT: I looked on their website, according to the FAQ there a payroll statement isn't on the list. If their cashier email said it was accepted, that is indeed poor communication.
Suggest you send them something else on the list OP. And, kudos to you for choosing this thread title instead of something like "Global Poker are crooks" or some such other unsubstantiated name calling. I'll paste from the FAQ but you can find this on their website as well, send them one of these and they'll get it sorted. This is only a first time shot, future cash outs will be smooth once verified. Welcome to the forums!
https://globalpoker.com/page/faq
WHAT SORT OF DOCUMENTS DO I NEED FOR MY ACCOUNT TO BECOME VERIFIED?
You will need 2 of the following documents to be sent at
support@globalpoker.com :
1) A valid primary ID (w/ photo), which can be any of the following:
- Passport
- Driver's license
- National/State ID
- Other government issued ID, aside from the ones mentioned above (Veteran's ID, etc.)
2) A supporting document under your name as proof of address:
- Utility Bill (electricity, telco, water, etc. not older than 3 months)
- Notarized agreement form for lease (nothing hand-written)
- Bank statements
- Medical insurance