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***Prize Redemption/Account Verification thread*** ***Prize Redemption/Account Verification thread***
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02-06-2018 , 07:40 PM
#1351
Fisherprice1
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banned
Join Date: Nov 2016 Posts: 304
Quote:
Originally Posted by NJSpaghetti
Received
Do you really have to post every single time you cash out?
02-08-2018 , 02:38 AM
#1352
sirswish6's Avatar
sirswish6
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Iron Sharpens Iron
Join Date: Apr 2008 Posts: 7,055
got a cashout in 29 mins tonight, feels good man
02-11-2018 , 12:27 PM
#1353
GGPLO
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newbie
Join Date: Jan 2018 Posts: 17
Acct: Prattillac

Cashout requested Jan 29, 2018.
02-13-2018 , 01:06 PM
#1354
sam1chips's Avatar
sam1chips
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adept
Join Date: Aug 2012 Posts: 925
Cashout requested ~16 hours ago. Not yet approved.

I imagine there are a lot of requests/traffic due to the end of the grizzly games. Will update when something changes


Sent from my iPhone using Tapatalk
02-13-2018 , 02:19 PM
#1355
archosaurs
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journeyman
Join Date: Feb 2015 Posts: 257
Quote:
Originally Posted by sam1chips
Cashout requested ~16 hours ago. Not yet approved.

I imagine there are a lot of requests/traffic due to the end of the grizzly games. Will update when something changes


Sent from my iPhone using Tapatalk
my cashout took a "ridiculous" 20 hours or so to process this time around.
02-13-2018 , 03:15 PM
#1356
TakeNotesPlease
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grinder
Join Date: Jun 2017 Posts: 511
My recent cashout took about 20 hours instead of the 6-8 I was used to. Needless to say.. I'm appalled. In all seriousness the cash outs are the best part of global.. so thanks staff.
02-13-2018 , 05:26 PM
#1357
sam1chips's Avatar
sam1chips
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adept
Join Date: Aug 2012 Posts: 925
Quote:
Originally Posted by archosaurs
my cashout took a "ridiculous" 20 hours or so to process this time around.


I BEAT YOU. mine got approved in 18 hours ***Prize Redemption/Account Verification thread***


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02-14-2018 , 08:11 AM
#1358
OtB_GreenBaron
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newbie
Join Date: Nov 2017 Posts: 46
Cashed out: 2/14 Just now

waiting for verification. I hope i dont run into any issues because my ID is from my previous address from a diff state.
02-14-2018 , 09:08 AM
#1359
splayaa
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old hand
Join Date: May 2017 Posts: 1,546
Quote:
Originally Posted by OtB_GreenBaron
Cashed out: 2/14 Just now

waiting for verification. I hope i dont run into any issues because my ID is from my previous address from a diff state.
You may have to redo the verification process. During my first cash out I moved cities, although I stayed in the same state. I had to send them an updated driver's license and utility bill from the new address, and all was good.
02-14-2018 , 10:55 AM
#1360
nick619's Avatar
nick619
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adept
Join Date: Aug 2016 Posts: 1,107
I haven't cashed out yet as I'm rather new to the site and building my bankroll, but I like what I'm seeing with these comments.
02-14-2018 , 12:40 PM
#1361
clubeatspade
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stranger
Join Date: Feb 2018 Posts: 6
I requested a cash out from their sister site Chumba casino, same support team. requested on 2/10- got an e-mail back on 2-11 requesting docs, sent ID and bill- said my bill would not work and requested utility bill or bank statement, so I sent them PDF of my bank statement end of day on 2/11- so far I have not heard back from support- the cash out is for 2k, I resent the e-mail again yesterday, I see everyone is getting paid out it just seems to be hit and miss on the length of time. if they want to retain customers on ether platform they should at the very least have life chat support.
02-15-2018 , 07:16 AM
#1362
Arirrigation
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stranger
Join Date: Feb 2018 Posts: 5
Requested a cash out yesterday and entered my PayPal email for them to send it to. Ended up cancelling that payout and requested a new one. The place to enter PayPal email is gone. Do they still have my PayPal email? Also, this is my first cash out.
02-15-2018 , 10:11 AM
#1363
splayaa
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old hand
Join Date: May 2017 Posts: 1,546
Quote:
Originally Posted by Arirrigation
Requested a cash out yesterday and entered my PayPal email for them to send it to. Ended up cancelling that payout and requested a new one. The place to enter PayPal email is gone. Do they still have my PayPal email? Also, this is my first cash out.
Welcome to Global, congrats on the cash out.

Yes the still have your PayPal email, and for some reason (maybe security?) they don't have a place for you to edit it once you have put it for your account. If you end up needing to change it I think support can handle that for you.

Have you sent in your documents and are you verified yet? If not that will need to happen as well to prove you are a legal player for the site.
02-15-2018 , 10:18 AM
#1364
Arirrigation
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stranger
Join Date: Feb 2018 Posts: 5
I've submitted it. Waiting for approval
02-15-2018 , 04:03 PM
#1365
clubeatspade
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stranger
Join Date: Feb 2018 Posts: 6
day 6 with no response from support...is this normal, I know the same people handle both global and Chumba. is anyone else having long wait times for response
02-15-2018 , 04:26 PM
#1366
splayaa
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old hand
Join Date: May 2017 Posts: 1,546
Quote:
Originally Posted by clubeatspade
day 6 with no response from support...is this normal, I know the same people handle both global and Chumba. is anyone else having long wait times for response
They might be sister sites, but I don't know that your assumption is true that Chumba Casio support staff will be the same as Global Poker support staff. I wish you were having a better experience with the Chumba Casino support staff, but I also don't know that your trouble with them is appropriate for this forum.
02-15-2018 , 04:36 PM
#1367
clubeatspade
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stranger
Join Date: Feb 2018 Posts: 6
I apologies Splayaa, I'm not 100% sure it is the same support staff, they are both owned and controlled by VGW holdings. I play on both, It was my first cash out attempt on ether site, I did not know where else to turn.
02-15-2018 , 07:04 PM
#1368
GlobalPoker_Joey
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Deactivated Support Account
Join Date: Jul 2017 Posts: 385
Quote:
Originally Posted by clubeatspade
day 6 with no response from support...is this normal, I know the same people handle both global and Chumba. is anyone else having long wait times for response
Hi, clubeatspade,

Whilst they have the same owner Chumba Casino and Global Poker are run as two completely different companies.

That being said can you let me know your account name and I will see if I can get somebody to look into it for you?

Not sure you can PM with your low post count?
02-15-2018 , 07:31 PM
#1369
clubeatspade
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stranger
Join Date: Feb 2018 Posts: 6
thank you Joey,I don't think I can PM you but I thank you for your time, In not sure of my account name would my e-mail or the ticket number help. my name is Michael Lightner if that helps at all
02-15-2018 , 11:59 PM
#1370
Iwann88
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stranger
Join Date: Feb 2018 Posts: 7
Hey,guys,I have a different addresses on ID and on my account,is that a problem for cashing out or...?The thing is that I really use both of them and I do have a plenty of proofs that I live on the address from the account.Thanks in advance
02-16-2018 , 09:20 AM
#1371
splayaa
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old hand
Join Date: May 2017 Posts: 1,546
Quote:
Originally Posted by Iwann88
Hey,guys,I have a different addresses on ID and on my account,is that a problem for cashing out or...?The thing is that I really use both of them and I do have a plenty of proofs that I live on the address from the account.Thanks in advance
Yeah it is going to be an issue. It needs to all match up. It needs to be photo ID, bill and address listed in the account all matching. Not having that combo is likely going to lead to a lot of issues for you.
02-16-2018 , 09:59 AM
#1372
StaYSMacKed
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grinder
Join Date: May 2011 Posts: 616
Quote:
Originally Posted by splayaa
Yeah it is going to be an issue. It needs to all match up. It needs to be photo ID, bill and address listed in the account all matching. Not having that combo is likely going to lead to a lot of issues for you.
This is false.
02-16-2018 , 01:59 PM
#1373
splayaa
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old hand
Join Date: May 2017 Posts: 1,546
Quote:
Originally Posted by StaYSMacKed
This is false.
Sounds good, please elaborate as your statement is unhelpful.
02-16-2018 , 02:24 PM
#1374
StaYSMacKed
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grinder
Join Date: May 2011 Posts: 616
Quote:
Originally Posted by splayaa
Sounds good, please elaborate as your statement is unhelpful.
If I said what you said is false, it means the opposite. Your ID addresses and such do not need to match. Mine don’t match and I know many others who don’t match and are verified.
02-16-2018 , 03:00 PM
#1375
splayaa
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old hand
Join Date: May 2017 Posts: 1,546
Quote:
Originally Posted by StaYSMacKed
If I said what you said is false, it means the opposite. Your ID addresses and such do not need to match. Mine don’t match and I know many others who don’t match and are verified.
Still not sure I follow, but all that aside, if they are approving people with unmatched documents I don't know why people have issues with sending documents.

Either way, Global support is really where the question needs to go with the documents of "Will this be approved?" And if they approve it, without matching, so be it welcome to Global.
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