Why would you tip a supervisor?

Agreed. The fact of the matter is that JG likes to blow smoke up everyones ass, including his staff. He’s big on making promises and telling you he will fix it or a lot of times just what you want to hear. But when it comes down to it, two years have passed by and what has he really done? Many of his staff and dealers don’t even know what he looks like... what does that tell you?


Wouldn’t doubt this. If you do a little digging he has done this to players at other casinos he has worked at in the past. He has also done this to his current and past employees who speak up and have constructive criticism of the room and the management...

At every level this casino is inconsistent. I’ve never seen anything like it. They even shake down their own employees as they enter and leave the building. But they sometimes pick and choose when they do that too.

He had the nerve recently to tell a dealer who makes less than minimum wage an hour that he doesn’t get paid enough for his job. That left me stunned.

From my understanding they’re supposed to pull them but you know how that goes. Also heard in the past that players were Venmoing certain floors cash in order to jump the list.

When they provide friendly efficient service. When they work to accommodate the players by opening a new game when there's a growing list. When they get me my comps from the system. When I request table changes and they don't miss it. When they take my call in and put me on the list.

I know those are all part of their job, but perhaps my bar is set low. I've been to many casinos where the floor actively avoid doing their jobs, fail at it, or have bad attitude.

It is odd to tip the supervisor? I play mostly home games nowadays and have lost touch with what's the norm.

I tip supervisors all the time. Whenever they change a tv for me or go above and beyond to find a waitress or something like that.


Sent from my iPhone using Tapatalk

It makes no sense to me to tip a salaried employee for doing his or her job. Supervisors at some poker rooms are not allowed to accept tips

It’s not automatic, you have to ask. Just another way MGM tries to nickel and dime us. You can get reduced at 6 or fewer, and for NL it’s $3max rake and $1max JP drop. Im assuming it’s just $3max rake for PLO.

The floor people pool tips, the dealers keep their own.

Indeed, I would be surprised if the offer to discuss these issues in person was genuine rather than a ploy to indentify and unfairly target the players who post here.

I’ve also heard rumors from a reliable source that JG has accepted tips and gifts in relation to running the big private games.

Wouldn’t doubt it. I heard with him or another floor was gifted a very expensive bottle of whiskey.

This is one of the most ridiculous posts I’ve ever read. Borderline human rights issue? WTF.

I hope you are able at least to see the forest for the trees and the point of my post which was admittedly somewhat hyperbolic in order to draw attention to the problem.

I agree that restrooms should be clean and that so doing should not be difficult for any competent organization. No problem there. But I did object to your fairly wild exaggeration.

I play about 80 per cent at MGM and 20 per cent at Live. Both rooms are better than average, I’d say.

The water refill station still doesn't work, but the $4.75 bottle water is just a few steps toward the escalator. Look. I'm all about free market but little things like this really start to irk me. Oh well, I look forward to seeing what Everett Encore can do with their 80 tables.

Yeah, I don't think having access to free self serve water is asking to much.

Ya it was really bad on Saturday during the horse race. I was playing the 2/5 and was able to get food at tap (The salmon) but got thirsty after eating. Usually I go to the upstairs bar to get a few waters but this time it was really packed. No cocktail server ethir (I scanned the whole room) so I just walked down to the main bar and that one was packed too! So I went to the high stakes bar and gave them $1 for a water because that one only had 1 person at it. I guess I could of bought the $5 water to save a trip downstairs but meh.

It's actually pretty hard to get a water in this place when it's busy. Took a lot of walking.

I don't understand why having private games is a problem. If people want to play private games in the security of a casino they should be able to if they set it up before hand. They could of held the game at there house but they don't want to set them selves up to get robbed.

Whats the difference in them all racking up and cashing out if you sit down?

Hey guys - headed into the room for a biz trip tonight and wondering how the games are later on a Sunday. Right now bravo looks solid but does it die out early on sundays?

Thnans

There’s a 50k tournament today. I left an hour ago and the room was full.

No, there will be plenty of games going.

Not really.. I think you be pleasantly surprised..

Interesting.

At MGM the supervisors are an hourly employee. Therefore they can accept tips.

1) I like the type of promos they run, and he has generally listened to the community on this. A lot of terrible promos (such as aces cracked) run that change the action (you basically cant fold aces with aces cracked promo), and there are much more table drawings, much fewer (inferior) high hands. LIVE is running a $1k HH promo right now, Johnny listened to people not wanting to deal with the tax forms for >$599 and hasnt run many promos in the $600-2k range like they run down the road.

2) i really enjoy the new room, i know not everyone does, but i think its super cool and great. There is a good amount of space between tables as well.

3) i know it took a while but the games are down to 9 handed. Keeping them at 10 when they had lists hundreds of people long makes sense.

4) mostly competent dealers and floor. Im disappointed at the floor hate in this thread because i have had nearly only good experiences.

5) i have enjoyed the PPOs, and a few things got changed as per requests by the community.

6) attempts at innovations such as short deck and shot clocks should not be overlooked, putting resources into (what turned out to be) failed experiments is good, and I hope for more in the future, as im sure some will be a success and its worth the risk. I for one am sad shortdeck didnt take off more.

7) a lot of smaller, easy to overlook things like pulling peoples chips earlier than most other casinos, and the $500 max buyin at 1/3 was innovative at the time and other places have copied their formula. Read the thread leading up to the opening saying that a. 1/3/500 game as the smallest game would be a disaster. The room is always clean, the chips are clean, ive never had a cashier miscount my chips, security has not been heavy handed, and the parking is still free, whether or not you can give johnny full credit on all this.

8) anecdotally, he was very helpful to me in getting a hotel in vegas one year

Im sure ive overlooked many more.

I would also say this forum is a golden goose johnny would be killing as well, which is to say keeping a screen between himself and unhappy customers. If he doesnt want to respond, those of you who have issues could simply call this bluff right here and walk into his office every time a faucet is broken, toilet is dirty, you cant find a drink lady, etc.

Tables and chairs are really nice. Cards and chips are high quality. The room ambience is nice. Plenty of TVs even if there are some bad viewing angles.

Overall the room is still very very good. I don’t want people reading this thread to think that it is a bad room and not show up. There is just such negativity because the issues that do exist are annoying and are seemingly an easy fix.

This room is still in the top 10% in the country IMO.


Sent from my iPhone using Tapatalk

It's funny because for 0 of those 3 should you be taking your complaint to the manager of the poker room. Unless you're asking him for where you can find the manager of facilities or food & beverage.

I think Johnny's reaction was immature and unprofessional (it'd have been better to just silently walk away) but the majority of complaints seem to be about things he has no control over (bathrooms, cashier, comps, cocktail servers) and it's gotta be frustrating to constantly hear complaints about things other people are doing poorly.