I'll try disabling the logging in BBC and MS Security Essentials... I got it confused w/ Windows Defender. Hope it runs smoothly. Will report back after my sess.

Correct... that's it. Uncheck it. You were running version 5.2 or 5.4?

Just saying if BCC is turned off, the lag is gone 100% of the time. I don't why that is.

I also try to avoid turning off PT and just click stop on BCC first and see if that helps as turning clicking "stop getting hands" in PT4 will reset the stats.

I wait 15 minutes and click start on BCC and observe how the speed is. If it starts sitting me out, even at one table, I'll turn it back off and try 2x the amount of the time I waited the last time, so 30 minutes, then 60, etc. Seems to work sometimes, only a handful of tries so far but I'll keep trying things out and see if it helps some.

So far I've been able to get the lag gone just a few times while still having my stats continue to work, so it is possible. What is not possible is trying to play through the lag. You'll get kicked off before you can auto-post a blind, the timer doesn't even tick down. You're just off the table.

Appreciate the support, love the product.

It's the advanced logging. By default it's not turned on. I replicated it today by playing for 2.5 hours with it on, and it slowed the tables down. Turn BCC off, and it resumes fine. Turn the logging off and it won't be an issue anymore. I let the developer know about it today as well.

You have no idea how relieved I am. I hope I never get kicked off another cash table again so I don't have to move my roll. I won't be able to grind today so I'll be expecting to play a marathon of a session tomorrow w/o any lag + the HUD updating perfectly. I'll do some extensive testing by playing a ton of hands at the same tables simultaneously. Thanks FD.

Let me know about this? Thanks.

I had logging turned on too. I'll turn it off and report if it keeps happening. But I also added a bunch of exceptions in the live scanning of Windows Defender and that should help as well.

Grab the error hand from the error log in Pt/HM, and then ironically the advanced logging. But don't worry about it because like I said, they did replicate it that flop issue, so that was more than half the battle. They are examining it now.

I have a new version w/ the new format switch as well. Not sure if I'm going to post it yet unless someone really wants it bad.

Yeah, I replicated what Juss said today, then turned it off and played another 3 hours w/o the issue. The advanced logging is taking in a lot of commands, and after a few hours of play on some systems it could cause a problem. So like I said, just turn it off and you shouldn't see it anymore.

Hi Freakdaddy,
I'm still getting my error messages after exiting the Card Catcher correctly, unclicking enable logging, rebooting, disabling windows defender, and removing Kaspersky anti virus.
I'm connected to the internet with DSL. I do have a password protected router but I'm not on any sort of public wifi.
Thanks

And you have v 5.4 and you're stopping and then exiting? That's pretty bizarre. Can you send that error to support please?

Yes I'm using 5.4. A week ago, I sent the logs of my Invalid Flop Line errors to support. The errors I'm continuing to get are the same ones. And yes I'm stopping and exiting and even rebooting.

Sorry, I thought you meant you were getting some error when you existed. But yes, we have that flop error you sent and we have duplicated it, so it's something the developers are looking at. Like I said a couple of posts ago, the biggest challenge was just duplicating it because it happens only in S&G's after quite some time of playing. So any ways, it will get fixed. Thanks.

I occasionally have hands that are missed (generally early on in the session) and occasional bugged hands as well that don't show all data. Is there a way that I can use both the card catcher and the hand exporter without dealing with duplicates? Using HEM2 currently.

I use three databases. One for the catcher, one for the converter and one for the converter with hole cards.

The catcher has not been missing my hands though. If it was I would want to figure out when and why its happening.

Happy to report that I played 1.5K+ hands on 4 tables for 7 hours straight and had no issues. No lag, no disconnects and HUD was updating the whole time. I'm so happy I don't have to move my roll anymore. YES!!!!!!!!!!!!

I don't believe this to be true. I have only played cash games for the last 5 months or so and have seen these flop errors some of the time. Usually a few per session if over 700 hands or so.

I used to think this too, until I compared my PT net win/loss w/ my records I keep in my notebook. There's a very big difference. If you're relying on PT4 to keep accurate records, you'll see it is not right if you compare a few weeks or even a week of manual records to PT records. The total hands don't match up from the client to the PT imported hands total. Obviously, if that's the case... there's no way for the net +/- to be accurate.

BTW, I'm having an issue w/ PT4 that happens recently. Sometimes when I'm playing long sessions, the PT4 window that displays hand summaries and my hands goes completely blank. It's as if its not catching any hands at all or not even turned on. It seems to happen when I play a ton of hands late in a session. It does come back all of a sudden after a while but it's annoying. The HUD updates, so that's good. Very strange. Not sure if I should report it to PT since I'm using a 3rd party converter w/ it but I figure I'd let you know. Maybe others have experienced this as well?

The website mentions that the hands are taken and converted in real-time. Is this the only way to make use of the software?

I've been playing zone for a couple of months and downloading all the .txt files whenever possible. I wanted to have a decent sample of hands before paying for the software because my bankroll is so small atm. Will I be able to use/convert all these .txt hand files when I buy the card catcher software?

TIA

You will need to use the converter for that not the catcher.

Hello,

I ordered the card catcher a couple weeks ago - I have been using it on both my main laptop and my secondary tablet/laptop. I thought I had registered it on my secondary machine, but just now it said my 72 hour trial is up, and when I attempt to enter my registration code, the error msg says "could not activate license at server - no more additional activations allowed. you must contact customer service to request an additional activation."

So, can I please get an additional activation? I have a live day 2 I have to play tomorrow, I would really like my hud working on my more portable device so I can play bovada simultaneously.

Thanks
Anthony Spinella
holdplz@gmail.com

Update to the latest version. It should rarely drop any hands, but the first hand issue with cash games is going to be resolved in the next major build. That's the only spot it should miss in the beginning.

But to answer your question, the only way to run the hand converter and catcher is to setup a separate database for each. That's what I do myself, and you just have to switch between them, which I just import DB hands with the converter every few days. And then just keep the default on the one with the card catcher.

Cool. Yeah, I knew it was just an advanced logging issue. Once that's off there should never be a LAG. I don't think they tested it after many hours of use. It's something the developers needs to address. Like I said, by default it's off, but I think you turned it on when we were looking at your flop issue. Sorry, I didn't know.

Are you sure it's just not a refresh issue in PT? You have to manually do this sometimes in there.