You can request it from them, but there's no way to do it through their client that I know of. Try downloading just one next time and see if it downloads all the way. I haven't heard of it doing that before, but this way you can ensure it's not a batch download problem from them.

Has anyone gotten this to work with HUSNG + HM2? It seems to be miscounting all rematches as rebuys and thus all my results are way off.

I emailed support and they said they would show my HUSNG HH's to the developers, but they didn't seem to think it was a known issue so I figured I'd check if anyone on 2p2 had successfully used it convert HUSNGs and load them into HM2.

At this point my trial has expired and I don't really want to pay for the software unless someone can confirm there is a reasonable chance that it will work. A 24 hour trial really doesn't give you much time to troubleshoot.

I know there's a ticket in to look at these HUSNG's. I see a developer note that they convert and import fine, but some of the turbo winning results are not correct. If there's an issue they'll fix it.

I just purchased the mtt/sng bovada hand converter, and I uploaded converted hands into HM1(1.1106d), but my problem is I can't find "Hero" in HM1. The first batch I did "hero", and I couldn't find "hero" player, so the next batch of HH's I imported, I changed to "user12345" and I have the same problem.

So I said F it and tried PT3(build 5.2) and repeated the process, and this time I couldn't even successfully import hands into PT3. it found the files, but didn't import any hands.

Is the new update for HEM2 not working with the HH converter for anyone else? When importing, it just returns all the hands found as errors. I reinstalled the older version of HEM2, which still works fine.

I repeated the HM1 process again today, and noticed that while the files were imported to HM, no hands were actually imported. I followed to tutorial step by step and fairly confident in the process, and I didn't miss anything. I don't get what's going on...

Are you trying to import cash hands? Because that won't work with the sng/mtt version. *I remember you posted in the bovada thread asking if it worked for both games.

They are probably already imported. If they import once, they will not import again.

This is typically the issue if you go back and look at this thread: User is not importing from the correct converted folder.

If you follow the steps, it's going to work and import. Try sending some of your hands in to support and they can look at them. But again, if you go back and look at this thread, it's almost always the same issue.

FYI - IMPORTANT. If you're an HM2 user and you update to HM's latest release (.8091) hands will not import if you use the converter. HM has decided, because of PT and NJ gaming, to block the known hole cards from import, and thus it will not work.

Solution: Don't update to the latest beta for now (.8091).

We have new version in place as of today that will check for what version you of HM you have and let you know if it will display known cards (it will come up as an auto update). If not, it will disable this feature and give you the option to download a previous version. Also in settings there is a setting now to enable or disable known hole cards. If you do this with a version greater than .8079, then hands will error out and not import.

We apologize about the inconvenience. It's not something we're happy about either. You'd expect as a partner of HM's for many years we'd get a heads up about this, but that wasn't the case. This is their software so they can do as they wish.

So will the converter never work with any future versions of hm2? Guess I'm buying PT if I ever decide to upgrade from HM1.

It will work as long as you use the latest version of the converter like I said. It just won't show all known hole cards unless you use an older version of HM. PT blocked this a long while back after several back and forths with them, and I won't get into the ridiculous politics of why HM is now blocking them, but you can likely thank PT for that as well.

I've tried doing things, time and time again. I updated the Bovada converter, I follow every ****ing step the exact ****ing way it is shown in the tutorial video. its four easy steps. I have no idea why my hands aren't being imported into HM. can you please help me? I've read the vast majority of this thread, and nothing has helped me. I've had a trail of emails from support with no real help. They finally asked to see a few original hand histories, so i sent them a couple, and have yet to see a response. This is driving me up a damn wall.

potentially useful info(?):

I purchased the tourney package from BHC
I'm importing mostly 6max turbo DoN sngs, but also various MTT's, and some other type of sng's.
Updated my Bovada Converter to 1.0.26
HM1 is v 1.11.06d
I started a new database, after a suggestion from support
Files load into HM, but no hands ever get imported off of them.

Yaaay the struggle is over! I reinstalled Hm1, and things seem to be okay. *crosses fingers*

i'm using 1.12.10b and got the notification that "hem decided to block known hole cards in the current version of HEM2 you have installed"

so obviously since i don't even have hem2 i just ignored it and went to import a fresh batch of hand histories and sure enough there's no hole cards (but they did all import, i think)

whats my play now do i need to find an old hem1 version or will i be fine just dling the hem2 version that you link in the update (assuming not and i have to pay)

assuming i do just have to get that specific version of hem 2 and pay how do i go about (or do i need to) re import the hands? or will updating hem 'unlock' the hole cards?

Sweet victory.

Click on settings, and select enable known hole cards. You're fine with HM1.

Has anyone been able to get converted Bovada hands to play in Universal Replayer?

i can verify that holdem manager one is also blocking hole cards. I dont know if there is a previous version i can download? and if i upgrade to hem 2 and download the old version who's to say that HEM wont go back and "fix" this issue in the old version? Its pretty hilarious that they are taking moral stance on this issue given the nature of what their software is already used for.

lol scroll up ^^^

just have to turn on enable hole cards IN the hand converter. not sure why but with the update it reverts to being unchecked.

Well, in all fairness that's not why HM is disabling them. They are rational enough to understand that it's not a moral issue. I mean, there's really not an argument there. It's not the same reason PT decided to do it. I'm not really going to get into why.

As far as fixing an old version. 1) HM1 is no longer updating. If you have HM1, this feature will always be enabled. There was a bug in the first fix the other day that didn't catch the HM1 version number very well. It shouldn't disable known cards (new release going out today).

2) Our last build will check the HM2 version and if it's the latest build with it being disabled, it will allow you to download the previous build from our site. This build cannot be altered or changed so it will always work. You just can't update past that build if you want to keep that feature enabled.

See my previous post. This was a bug that only effects HM1 users. This will be fixed next build.

My HM2 replayed only shows known hole cards, shouldn't it show everyone's hole cards? I did downgrade from the latest update via the link from the converter.

Also, where do you enable hole cards in the hand converter?

Settings, last option.

My last option is Randomize Player ID box, is that it then? If so, can I reprocess the files to see all hole cards? Btw, I'm using version 1.0.27 of the converter.

If you scroll up a couple of posts, you'll see what's recently going on. If you have the latest HM2, you won't have known hole cards. The converter should detect your version though and let you know this.
The randomize player ID allows you to create a unique ID for each player every session so that when you replay hands you have the stats for that opponent only, as opposed to just creating the same ID for everyone and having those usernames lump all the stats together.