Hi, I have HM2 and play on ignition. I recently viewed a video of a player on another site who had street by street actions of the villains presented like r/c/b27/c and was wondering if this is compatible with ignition using HM2 (and if so where in the settings)? If not is it available on ignition with HM3? Thanks in advance.

Edit: I'm aware of line taken stat, this was done in real time and I cannot seem to replicate that using HM2 on ignition.

I can't seem to find the hide hero hud or an option to hide individual stats for the table HUD on HM3. HM2 had both of these options. Could you please tell me where it is or implement in a future update?

The Line Taken stat was the only way to do that within HM2 and it only worked at sites that allowed live tracking (IPoker/Stars) until we eventually killed the Live Tracking feature completely when Stars decided it wasn't allowed any longer. I assume they were using some 3rd party app/software to display that but can't say for sure. I would suggest you ask that player that made the video how he did it.

Edit: If their Ignition Card Catcher (ICC) writes to ipoker or stars format, and they are using that really old HM2 v8079? build that the APS ICC used to require to show all known hole cards, that could have possibly been how they were doing that if the Live Tracking feature hadn't been disabled yet in that HM2 build.

Fozzy71
Customer Support

Open the HUD - HUD Editor and choose the 'Profile:' you want to customize from the drop-down menu. Select the group = Default and under Group Properties - set the drop-down menu option to 'Everyone but hero' as shown in this image - https://www.dropbox.com/s/k9dz94kho4...tHero.png?dl=0

If your HUD has multiple 'Groups' you will want to repeat the process above for all of the other groups in the HUD.

HM3 - HUD - HUD Editor - select your 'Profile' to edit, then select the 'Table Averages' group and right-click - 'Delete' any stat (or entire line, or entire group) you don't want displayed.







Fozzy71
Customer Support3

Where can i find RFI by position on HM3 ? this page https://support.holdemmanager.com/su...ldem-Manager-3

On "Cash - HM3 Advanced & Cash - HM3 Advanced with Labels" row 3 shows HM3 has RFI by position but on my software i can only find a single RFI stat and not by each position,did you guys removed it or it's just me that can't find the stats ?

I am having a problem getting into my PC currently. Cannot get it to turn on.

Is there any way to access my DB from that PC and get it to my laptop?

Figured no but gotta throw out a prayer!

HM3 does not have positional versions of every HUD stat like HM2 did, as many customers felt it cluttered up the stats list. Instead we have the HUD - HUD Editor - Item Properties - Position modifier as shown in this screenshot -*https://www.dropbox.com/s/qh7e28llpa...rties.png?dl=0

Fozzy71
Customer Support

You are still using HM2 I assume? HM3's SQLIte DB would be easier to find, transfer, and reconnect than HM2 PostgreSQL DB will be.

Note: If you have problems moving the 2 sections of database to the new computer and reconnecting them, you can just do a clean install of PSQL and copy the C:\HM2Archive from the old drive to the new computer and import those files to recover the hands at least.

This is why regular backups are a good idea. If your database becomes corrupt, or you have hardware problems, you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. *I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup. *Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F

You will need some way to connect the old database to the new computer. They make adapters for this that cost 20 - 30 dollars.

If you already installed PSQL to the new PC for/with HM2 please uninstall it first.

Check the old computer's C:\Users\{UserName}\AppData\Roaming\HoldemManager\ log.txt file and search it for 'version' to check your Postgresql version to make sure it is 8.4.22 like this:

Once you can see the old drive you can try to find the HM2/PSQL database folders mentioned below on the old drive, copy/paste them to the same locations in the new drive/pc, and install the same version of PSQL over them to try and reconnect them.

- C:\Users\edkle\AppData\Roaming\HoldemManager\Datab ase
- If you can't see it, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questio...es+in+Windows+

- C:\Program Files (x86)\PostgreSQL\8.4\data

Both of those folders need to be copied to the new computer in the same locations they were on the old computer, before you install any PSQL. If you already installed PSQL to the new PC for/with HM2 please uninstall it first.

- Install the same version of PostgreSQL (HM2 ships with 8.4) - http://www.holdemmanager.com/downloads/postgres84
- as your previous database using these instructions - http://hm2faq.holdemmanager.com/ques...rving+database


Fozzy71
Customer Support

Hi,

Pokerstars have updated the ante tables for 16nl zoom and 25nl zoom and hud no longer works on HEM2. Any plans to update?

Thanks

Hello!!! I want to ask you is there a way to import hands from bwin poker just for statistic purpose. I know that the HUD is not working there, but I only want to know how many hands I have played, and how much I won/lost. In the poker client I see a tab that is named "hand history" but it just displays the hands that I have played. Is it possible to download the hand history files via email and to import them manually in HM3?

Thank you for letting us know. I let our QA/Dev triage team know so they can update our server file with the new table names. Once I get confirmation that the fix is live I will post here and quote you again to let you know you can close Stars, close HM2, restart HM2 (to get the updated zoom table name list) and the HM2 HUD then restart Stars and the HUD should then work.

Fozzy71
Customer Support

HM3 supports PartyPoker skins that continue to save hand histories and don't prohibit the use of our software. PartyPoker.com and skins in the same global pool are not supported.

The sites that do not write live hands should have a feature (called 'MyGame' I think?) where you can download anonymized versions of the hands and HM3 can import those via the File - Import Folder/Files options.

Fozzy71
Customer Support

Any ETA on the update for 16nl and 25nl zoom?

I see one of our testers updated the file for our developers to check in but that was at the very end of the day yesterday. I would expect it to be checked in some time later today. Once I have confirmation that the server PokerstarsZoomTables.xml file was updated I will post here to let you/everyone know that you can close PokerStars and HM2, restart HM2 to get the updated file, then restart the Stars client and the HUD should then work properly on the new ante tables and the micro stakes tables they took the antes away from.

Fozzy71
Customer Support

They removed the antes from NL2 and NL5 and added them to NL16 and NL25. We just updated the server file again a few minutes ago. Please close your poker clients and HM2, restart HM2 so the new file can download then start your poker clients and the HUD should work again.

Fozzy71
Customer Support

Hi, in the middle of my session my Hm3 shut down. Every time I reload it since then, it shuts down after a few seconds. I restarted my computer, I updated the software but still it keeps shutting down.

Anyone know how to fix this?

We will need you to send us your \HM3logs and Windows Event Viewer Application logs to try and determine the cause/solution of your issue.

Please create a support ticket with a link to this thread and your forum username.

Please duplicate the issue and send us both your Windows Event Viewer application logs, and your \Desktop\HM3logs\ folder of files, as instructed below with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (right-click - Save All Events As...) and compress*/attach that file to this support ticket.

- Close HM3 and the Holdem Manager Server icon in the system tray.
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

*When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email.
*If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
- https://help.dropbox.com/files-folde...utside-dropbox
- https://support.google.com/drive/ans...DDesktop&hl=en

Fozzy71
Customer Support

Hi Fozzy,

I have had a HM2 for years but I would like to add on the Omaha feature. How do I go about this? How much extra will it cost? The link keeps sending me to HM3.

Thanks

Unfortunately it is no longer possible to purchase or upgrade a HM2 license or any HM2 related apps now that HM3 has been released. You would need to upgrade from HM2 to HM3 to be able to use the Holdem Manager 3 software on those tables that your HM2 license is restricted from.

All development of new features, tools and game type support will be focused on HM3. We will continue to support HM2 for bug fixes and parser updates until an end of life (“EOL”) date for HM2. We have not yet determined an EOL date for HM2; however, it will remain supported until at least October 15, 2020.

By purchasing HM2 you can upgrade to HM3 with a 25% discount before October 15th 2020.

To use the discount please login to your HM account on our website and add the available discounted upgrade option to the cart and complete the purchase. You can see our upgrade policy FAQ here. And our HM3 Annual Support & Maintenance policy FAQ here.

Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.

Fozzy71
Customer Support

Thanks a lot fozzy, you da man

HM3 is acting up with Bovada
The stats aren't showing on tables sometimes, so 2 of the 4 tables will be hudless

Even more importantly..
The stats/showdown info will be on the wrong table. So table 2's info will be displayed on table 3, which is quite confusing and hard to catch at first in anon games.

Anyone else with this problem or a fix?

Hello,

I have a database of PT4 hands that I would like to transfer to HM to make a 2nd database. The hands were initially grabbed via cardcatcher/PT4 HUD on ignition. I exported the hands, but am having trouble importing them into HM. They're currently in .txt format. Please advise?

On the manual hand import, it shows that it "imported" all the files but every single hand comes up as an error and no hands get imported.

Thanks!

This is the what I get when I click application logs.

https://ibb.co/mFcQS4P

Where do I see the errors?

This is what I get when I click copy HM3 Log files to desktop:

https://ibb.co/xzJcb6b

I have had a few reports of this (one just yesterday) but have not been able to duplicate it myself or figure out what is causing it for customers. Did any of those tables start short-handed with some empty seats? Did any of those tables start completely empty with just you then the Ignition software moved you to another table?

Note: We have a new release hopefully later today so maybe wait until you get that update with the new HUD/Parser updates before sending the logs as instructed below.

HM3 and the HM3 Server/HUD, and the Ignition Hand Grabber (IHG) app processes must always be started before you open the Ignition poker client software. If the Ignition poker client is closed for any reason you must shut down HM3 and restart it fully again.

- Close your poker clients, close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray.
- Start HM3 and wait for the HM3 server to start. You will know it has started when the 'Start HUD' button switches to say 'Stop HUD'. If that doesn't happen then you can start it via the HM3 - File - 'Start Auto Import' option.
- Once the HM3 HUD/Server is fully running you can then start the Ignition client.

Take a seat at one table, allow the HUD to appear before you open a second table and wait for the HUD to appear there before opening a third e.t.c.

If you then have any problem with import errors or a HUD not appearing:

a) Take a screenshot of the table/desktop before and after the problems.
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.

b) Click the 'Send Feedback' button from the left sidebar menu, or from the 'Help' menu at the top, and send your logs and config files with a detailed description of the problem.
- Send the screenshots in the same/new support ticket the Send Feedback system generated for this issue. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
- Select all the hands for this session in the 'Sessions' report with the Ctrl+A keys then right-click - 'Export' those hands and zip/attach them as well. We need the grabbed and exported versions of these hands to compare with the logs to look for name mismatches.
- Close HM3 and exit the HM3 Server then save a copy of the original Hand history for the table/session with the issue and zip/attach those also.*
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

Fozzy71
Customer Support