Thanks fozzy works great.

grunch:

is "1.12.11 internal" the latest version?

i play the merge super turbos, and 1.12.11 internal doesn't work perfectly with the new hh format.

thx!

Did pokerstars software update today? I just had one of our testers try this and he had no problems (his HM time site adjustment is set to +6 for stars).

Are you using the custom time settings in the stars client? If you set the stars lobby to EST does it solve the problems?

Please update to the latest version - http://www.holdemmanager.com/Downloa..._22Aug2012.exe

If you continue to have problems, please zip and email the problem hand histories (a sample of regular and zoom hands), with a link to this thread and your forum name, to support@holdemmanager.com

Please include a screen shot of your desktop showing the stars lobby and windows time clock.

Please include your config file so we can see your time site adjustment settings. Please attach your holdemmanager.config file from C:\Program Files(x86)\RVG Software\Holdem Manager\Config. If your extensions are off you'll just see a file called holdemmanager. Windows hides 'known file extensions' by default. http://www.granneman.com/techinfo/wi...howextensions/


Did it work in the past for this site that allows multiple networks? I found one similar thread on our forums regarding HM2 and it looks like updating solved it for him - http://forums.holdemmanager.com/gene...ntraction.html

Please update to the latest version - http://www.holdemmanager.com/Downloa..._22Aug2012.exe

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com

Please also include the following pictures and files:

Please reproduce the problem and post a screen shot of your desktop - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.


Thanks for letting me know you got it working. I know it is a little awkward to setup using that method but I am glad to hear it is working for you.

It is still a bug and I am trying every thing I can to get this issue bumped to the top of the priority list.

The assigned internal ticket # on this issue is HM-5527: Merge SNG results problems

If you want to be notified when it is fixed please send an email to support@holdemmanager.com and include "Notify Me When HM-5527 Is Resolved" in the subject line and body of the email.

hey fozzy,

I have been having a problem opening tablescan in HM2. At some point it stopped allowing me to open. i get a message box saying:

1. Is your poker client running?

2. Are you running poker client/HM2 as an administrator?
(something to that effect)

Is there a reason this is happening, as it worked before for me off/on over the last couple months.

Thanks for any and all help

When I click the compatibility tab, there is no "Run As Administrator", it is not greyed out, it is just not there at all. I have Windows XP

Which site are you playing? Which HM2 version number are you using?

Close HM2 and your poker client:

1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2) Right click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Repeat Steps 2 and 3 for HudFuncsApp.exe

If this option is greyed out it is because the UAC must be enabled.
Enable UAC - http://www.howtogeek.com/howto/windo...windows-vista/
Reboot.
Complete Step 3 and 4.
The UAC can be turned off again if desired.

Do the same for your poker client .exe file.


If you continue to have problems, try the following -

At the top of the scanner near the left side you'll see several icons. If the middle icon which looks like an f in a circle is red then clear fonts is on and it needs to be turned off, press that icon and it should turn smoothing off and the circle should become grey. Make sure your poker client is closed when/if you disable the font smoothing feature.

If the problem persists please take a screenshot of the whole scanner window making sure all filters are fully visible and also a picture of the lobby you're trying to scan.

How to take a screenshot: http://www.wikihow.com/Take-a-Screen...rosoft-Windows

Also please detail what stakes you're trying to scan and if you're using insta scan or classic scan.

Please email the screen shots, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Run as Admin is not an option in XP. Which Firewall, and Anti-Virus are you using?

Please update to the latest version - http://www.holdemmanager.com/Downloa..._22Aug2012.exe

*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questio...oesn'tWork

Please email the answers, with a link to this thread and your forum name, to support@holdemmanager.com

Please include the following screen shots and files:

Please reproduce the problem and post a screen shot of your desktop - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

HUD is not working on PS Zoom. The HUD is shown on the table but it says "WAITING FOR HANDS". The hands are being imported. Hud works on regular tables. You told me to run as administrator but I have Win XP. Any other reason my HUD is not working on only ZOOM?

searching thread atm but would like a reply asap so i can start playing
i have newest update, run both hem and stars as admin, added my username to the new hem update as hero screenname and still the zoom hud is showing players from either other orbits or other tables (its not a matter of simply correct seating being incorrect)

hem1

also i think i had the same problem on laptop a while ago and the fix was simply just to do something about prefetch hands and something else with "rush" hands or something in options?
that might not be it so pls list any suggestions

I am sorry, for some reason I thought you were using HM1 and not HM2.

Please update to the latest internal 7243 - http://www.holdemmanager.com/Downloa...AutoUpdate.exe

If you continue to have problems, please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab
- and a screenshot of the table created by running winspy - http://www.catch22.net/software/winspy-17
- how to use winspy - http://www.screencast.com/t/wLo1BcV7hc8v

Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name.

Please update to the latest internal build - http://www.holdemmanager.com/Downloa..._22Aug2012.exe

Make sure:

- these 2 options are enabled: HUD Options > additional hud filters > filter by limits > [x] include hands from other limits, and [x] mix ftp rush and non rush stats
- preferred seat is set in HM1 HUD Options > Seating Preferences
- hero name is set under HUD Options > Set Hero Name
- prefetch off in HUD Options > Site Options
- stars hh folder is in autoimport and that autoimport is running

If you continue to have problems, check everything on this FAQ - http://faq.holdemmanager.com/questio...rs+Zoom+tables


If none of that helps:

Please reproduce the problem and post a screen shot of your desktop - http://graphicssoft.about.com/cs/gen...screenshot.htm

with the following:

1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.

Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com

Please make 3 and 4 the detailed view with the dates and file sizes etc.

Dunno if this is considered OT or not, but are there $/hour and hours played stats on HM1 for cashgames?
ty

My HEM stopped working. I try to load it up, but everytime I do, I get this:


After I click ok...this shows up:



After I click continue...this shows up:



And that's where it stays.


HALP HALP!!1

The easiest place to see these is in the Cash Games > Sessions: under the Minutes Played and $USD/hr columns. You can use the 'All Hands' button to filter by date range if you only want to see something like 'today' or 'this month'.

Your holdemmanager.config file has been damaged/corrupted:

1. Note your database connection settings from the database management (server name: 127.0.0.1; port number: 5432; login name: postgres; password: postgrespass)
2. Close holdemmanager
3. Go to the folder config in the holdemmanager installation path
4. Rename the file holdemmanager.config to holdemmanager.config.corrupt or sth. like that.
5. Under Vista make sure that UAC is switched off or check the administrator settings for holdemmanager.exe, hmhud.exe and dbcontrolpanel.exe under properties->compatibility
6. Restart Holdemmanager
7. Holdemmanager reinstalls and displays some messages and warnings
7a. A new holdemmanager.config file is generated
8. Reconfigure your database connection
9. After successful start reconfigure your Auto-import settings

I am using HM2 and everything was working fine before the last big update.

Is there still no fix to the & thing? HUD works fine on my computer but not my laptop

Ty ty sir

trying to reinstall omaha small stakes which I bought in 2010 - installation fails at the postgressql stage - any instructions how to remove all the crud so I can reinstalll fresh? - and is there a patch for zoom??

None of our testers have reported any problems with this since the update.

Close HM2 and stars:

1) Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
2) Right click the HoldemManager.exe and choose "Properties".
3) Go to the Compatibility Tab and select "Run this program as an Administrator".
4) Repeat Steps 2 and 3 for HudFuncsApp.exe

Do the same for pokerstars.exe and pokerstarsupdate.exe

If this option is greyed out it is because the UAC must be enabled.
Enable UAC - http://www.howtogeek.com/howto/windo...windows-vista/
Reboot.
Complete Step 3 and 4.
The UAC can be turned off again if desired.


Now make sure that the preferred seating option in the stars client and HM2 match each other.

If that doesn't fix the issues, please reproduce the problem and email a screen shot of the settings for each - http://graphicssoft.about.com/cs/gen...screenshot.htm

Please reproduce the problem and attach your log.txt file - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the log and pictures, with a link to this thread and your forum name, to hm2support@holdemmanager.com

Which version number are you using on each computer? You might want to search your downloads folder on the desktop for the most recent HmUpdate.exe or HmUpdate_Release_Version_Date.exe and transfer that file to your laptop and install it there so you can update/rollback to the version that is working on your desktop. If you could tell me the version numbers or file name for the ones that work it might help the testers and developers narrow down the build when this problem was reintroduced.

*Please update to the latest beta - http://www.holdemmanager.com/Downloa..._22Aug2012.exe

The secondary logon service is a standard windows service which is available on every windows computer. In the latest versions it is not started automatically. You need to start it via control panel > administrative tools > services > secondary logon > right-click > start AND right-click > properties > startup type: automatic.

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

1) Uninstall PostgreSQL from the Windows Control Panel.
2) Use our combo installer to reinstall PostgreSQL. Make sure you un-check Holdem Manager during installation. http://www.holdemmanager.com/downloa...ager_Setup.exe

If that installer fails to install PostgreSQL, please reinstall PostgreSQL using the following instructions:

1) Uninstall PostgreSQL from the Windows Control Panel.
2) run the command - start > programs > accessories > command prompt > right-click > run as administrator

[PHP]net user postgres /delete [/PHP]

4) reboot.
5) Install PostgreSQL 8.3.9 from this link - http://www.holdemmanager.com/downloa...3.9-v1.0.7.exe


If you continue to have problems, Please email support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the "Windows Update" feature http://www.update.microsoft.com/wind...&&thankspage=5
* - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
2 - Make sure Holdem Manager is updated to the latest version http://www.holdemmanager.com/store/d...ds-manuals.php
3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue

Hmm thought I posted this earlier but don't see it:

I've been out of the game since Black Friday. I have HM1 and plan to upgrade to HM2 if I play again. I don't know if this is the correct forum but I used to own a Notecaddy license and was wondering if I have to buy a new one to work with HM2?

All of your HM1 Apps will work in HM2 without having to upgrade the Apps.