Do you not realize how harsh you sound? ACR Rep has come on here and politely offered to refund your money, and to also check into the issue(s). I think you should apologize to the rep, and also keep us updated on the refund situation.

And as I promised I am glad to be able to report that the buy-in plus fee was credited back to my account earlier this evening. Thank you ACR Rep for your prompt attention. I'll look forward to hearing when it is safe to play in a tournament again.

To 39suited and Online Veteran - Yes, I am a new 2+2 poster although by no means new to online forums and yes, I do realize that there was a sharp edge to my follow ups. What you don't know is that when I originally experienced the problem I frantically tried to contact support via the "Call Support" option only to not be able to find any number to actually call. So I settled for the live chat option through which the support rep's first suggestion was that I uninstall and reinstall the software while I was still in the middle of the tournament! No offer to compensate the tournament fee and when I asked to receive that courtesy I was left waiting for several minutes while crippled in the middle of play and finally told to take screen shots and send them to support for an investigation. Sorry, I thought I was talking to support, but whatever. I did as I was told. And immediately upon the conclusion of the chat I clicked the e-mail button so that I would have a record of the conversation in case I never got a response (can't tell you how many times that has happened in my experiences with customer "service" over the years). As you might guess, I have received no e-mail of the transcript. Just another glitch? So after registering with this forum so that I could attempt another channel for resolution and see if anyone else had experienced this problem I went back and tried what the first rep suggested. And that's when I discovered that uninstall does not actually uninstall the software. Hmmmm. What's that about? These glitches seem to really be piling up. Are they all glitches? At best it seems ACR has a decent amount of technical work to do. At worst it's time to get the money out before we try to log in one day and find out that ACR has been inducted to the Full Tilt Poker Hall of Shame. As we always say, poker is a game of incomplete information right? I would say that also applies to dealing with problems with online poker rooms. Fool me once shame on you, fool me twice...

And so with that context I'll ask for your understanding as to why I responded with an edge to let this forum's rep know right up front that I would be reporting back on his/her follow through. That's how reputations are made and trust is established or broken. And I am happy to publicly appreciate the rep for being true to his/her word. IMHO that should be a given for the job and it's how I work. Unfortunately, I've had too many experiences where my polite requests for help have been given lip service and my patience has been rewarded with being ignored.

Best of luck at the tables.

Good stuff. My only suggestion for improvement would be preferred seating as others have mentioned.

I see no one commenting on the average withdrawal by check timeframe. Can anyone comment on this. Thinking of making another deposit but in the rare case I should win something when can I expect a cashout?

After reading this response, I can certainly understand why you were frustrated. I personally would have still worded things differently. Anyway, glad to hear that you got your refund as promised!

I can't speak to the average as I have only made one withdrawl by check through the mail. But the request process took a minute or two and it arrived in less than two weeks. Couldn't have been easier and it even included a few cents of interest on the cash. Completely incidental from a monetary standpoint but suggested to me that I was being given given the benefit of a decision about a margin that ACR could easily have withheld for itself. I am very happy to give ACR high praise in this area and, after reading so many stories of angst about the cashout process at other rooms, it is a big reason why I would choose to continue playing there after they work out their technical issues.

Hi,
This post is for the ACR Rep. I attempted to make a deposit on 5-1 with a debit card I have always used. When it wasn't working I called customer service. He was rude, but ran it through. He then said it did not go through and to try again the next day. I then checked my online debit card and saw the amount was taken out, which the company verified. I then sent an email to customer support and was told they did not see any record of this and that maybe I had this confused with another site. No, I am not confused in any way. I let them know I would no longer play at this site if this was not resolved. It has not been resolved and I have not played at your site. Would prefer to stay with your site if this could be resoved. Please help.

Thank You

what is the player traffic like on this site? about how many peeps are on at peak hours?

Right now the main lobby says 4400 players online but you can always check Pokerscout though, they are on the Winning Poker Network.

thank you for the info.

Interesting further development today which I'll simply share with you in the language I received it without any sharp or edgy commentary that might offend. The following appeared in my inbox today:

"This is an automatically generated Delivery Status Notification

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipient has been delayed:

support@americascardroom.com

Message will be retried for 2 more day(s)

Technical details of temporary failure:
Connection was dropped by remote host (SENT_MESSAGE)"

That would be the e-mail that I had originally sent to support at the urging of the chat representative. Guess that explains why I didn't hear anything back. Well now. Fourth glitch I've counted in less than 48 hours. I'm thinking it's time to put in a cashout request. YMMV (Your mileage may vary) Follow your own instincts.

support@americascardroom.eu

I have had this same experience as well as other players at the tables have mentioned it. It has something to do with the buy-in confirmation boxes. I'll have a tournament run just fine but if I register for another and the confirmation boxes that pop up cause my slider and bet box buttons to disappear. Currently the only solution I've found is to close the tournament that's broken and open it again through the lobby. I was given a refund for one tournament I had issue in but they told me it was best I currently not play and no more refunds would be issued. It's somewhat absurd that such a game breaking bug is taking so long to fix.

Also it should be easier to find tournament ID numbers. It should just say on the window but it doesn't.

As of others have said, please also fix the glitch that has the buyin box pop up on all tables you are playing instead of only the new sit n go you trying to open.

Also please please please have sit n gos load right when somebody sits... It can be very frustrating waiting for these to load.

That is no glitch, not sure who told you to use this email but it has not been in use for like almost a year when the DOJ seized all domains of the old Yatahay network skins and everyone moved to .eu

This.

so i think i figured out the bet sizing glitch for me anyway. whenever i would register for more than one hu sng the one i was already registerd for would pop up again asking me to register again. Since i didnt want to be double charged(life nit) I would X out of the one i was entered in. I guess this would cause the bet sizing glitch, i would close out the sng to restart it and ACR would crash. Now instead of X out of the other one i clicked Ok and have had no problems since hopefully this can help other people out.

I'm looking at the tournament lineup for tonight (US eastern time) and it shows 3 tournaments at 8 P.M., with identical buy-ins and blind structures. One is $300 GTD, one is $2500 GTD, and one is The Sunday Nickel (5K GTD).

1. A lot of the MTTs have rebuys and add-ons. Since there are relatively few MTTs without rebuys or add-ons, and with 15-minute blinds, why do they all go off at the same time? Wouldn't it be better to spread them out so that players on different schedules can get at least one shot at a semidecent structure (semidecent, because antes start at level 4)?

2. I'm assuming that the players are very weak in the $300 guaranteed, because all the good players will be taking a shot at the real money. But again, why 2 tournaments with big prize pools going off at the same time? Why not have the 2 big ones (or all three) go off at different times?

This question is for ACR, but if anyone who plays these has any insight on differences between these tournaments, it would be appreciated.

Lol @ very weak playerz in the $300 gtd.

Maybe you can clarify a bit.....The Sunday Nickel is held at 8Eastern Tomorrow night. The 2500 GTD is held at 8Eastern Wednesday Night

There are two tournaments IC for tonight at 8PM ... $5 300 GTD; $12 1.5 GTD

Then 9PM tonight starts $50 1r1a Deepstack 10K Gtd

how about bringin back the 4-max tables

I was gonna LOL at there even being a $300 gtd. until I saw that there is a $100 gtd... wow

playing tournament on ACR and couldn't bet anything other than the minimum. Pretty ridiculous and hope I get my entry fee back.

Had chop lead half of tournament because I was running hot. But not being able to maximize my value ended up costing me. Plus I couldn't size bets... people chased for next to nothing in multi way pots because of and collectively knocked me out eventually.

Refund please! I notice I am not the first to have had this issue.

Did you email support about this? Because otherwise it may be slightly difficult to identify you based on the first post on 2+2 without any username on ACR ...

Is it just me or does it feel the rake is very high on the microstakes tables. I'm not talking about BBJ tables either. I was playing on ACR a couple months ago, cashed out and went back to play on merge. I left some money in my account and was playing some 10PLO. Rake just appears to be normal, but for some reason it just seems like it was high.