Quote:
Originally Posted by sipio
Hi, can u pm me hands played per stake and results for decembar? also is there any way for this to be done automatically? like email me results for last month or something like that? sn sluske93
Sure, done. I don't particularly want an option to do this in the client because I don't really want people who are happy to lose €50 per month to see they're down €600 for the year or whatever. Some kind of service that people could sign up for via this thread or support might be good, but I don't think we'd have more than 50 people using it so it probably isn't worth the development time I'm afraid.
Quote:
Originally Posted by Pastor
Please can you change 3 x €50 UO tickets to 15 x€10?
Sure, done.
Quote:
Originally Posted by LektorAJ
Just a heads up that Charlotte Van Brabander wasn't in the tournaments yesterday but they were still on the schedule.
Ah, sorry about that.
Quote:
Originally Posted by H31s3nb3rg
Can you please reactivate my Double Trouble and Super Double Trouble Freeroll tickets, they will expire tomorrow?
Sure, done.
Quote:
Originally Posted by SuperPtje
Could you please exchange 2 of my UO10 tickets to 10x2UO tickets please?
No longer needed I assume?
Quote:
Originally Posted by youCALLyouFALL
Is there any chance I can receive some kind of reimbursement/compensation for my troubles?!
Yes, but you need to do it via support.
Quote:
Originally Posted by youCALLyouFALL
If the wall of text hasn't already make you fall asleep, I appreciate the conversion of my following MTT/Cash tickets: 5x2€ UO Tickets to 10€ UO ; 4€MTT+4€PLOcash+10€MTT to 3x5€ Bonus&3x1€ SNG
Sure, done.
Quote:
Originally Posted by AGENT66
Andrew can you extend my 50€ UO ticket? Ticket expires tomorrow.
Sure, done.
Quote:
Originally Posted by ArtyMcFly
To be fair, it's also possible on MPN if you crush the micros. I'm doing my end of year review now and moving various parts of my bankroll around. On AmayaStars, I admittedly ran horribly, but I paid much more in rake than I banked. On MPN (tiny sample on a heater) I won about twice as much as I paid in rake. On Unibet, I won a fair bit more than double the rake paid, plus also benefited from the generous rewards for microstakes players. (All those SNG and MTT tickets were very welcome).
It will be interesting to see how many micro players make the +EV jump from Stars/FTP to Uni or MPN in 2016. I think they'd be crazy not to, frankly. Happy New Year!
Just thought I'd mention that MPN micro rake is low because they read this thread and thought "aha, good idea!" I was at Ladbrokes for a year before I joined Unibet, and tried doing it there too but someone on the MPN side got the settings wrong
Quote:
Originally Posted by Sect7G
With the well deserved criticism that Stars is receiving I expect nearly all players who are somewhat in touch with poker forums to at least consider a move to another site. Obviously Unibet would rank right up near the top but a lot of players (myself included) are complacent and show brand loyalty even when it isn't reciprocal. I'm so glad I made the move and I expect plenty more to join the party in the coming months.
I've seen some affiliate ads for 888 that say "seen the PokerStars controversy? Come to 888!". But the problem is that it's only really forum people & SN/SNE who know what's happened, and I'm not interested in the latter group. Some of the former, but it's not the ideal audience for us really. I think the only way we'll benefit from this is just the longer term PS reputational damage.
Quote:
Originally Posted by MathrimC
Can you do following ticket exchanges:
€4 PLO, 3x €1 Banzai, €2 MTT, €1 SNG -> €10 NL10 ticket
€10 Unibet Open -> 5x €2 Unibet Open
Sure, what's your alias?
Quote:
Originally Posted by elclem
If it is possible, can you convert my 3 ticket nl 1 banzai into 3x1 SNG plzzzz
Sure, done.
Quote:
Originally Posted by Enter Username
As mentioned before, sometimes when playing more than 8-9 cash game tables and trying to add more, the new table that pops up stays black and not showing the loading status thing. After that everything starts being laggy and eventually the app crashes. I've had this issue with the previous client and I have this with this one even more often.
There're definitely problems when we get to around 10 tables. We're looking into it to see what we can do.
Quote:
Originally Posted by Enter Username
I have experienced a very bad month with all these problems, especially after last couple of days where I have hands that I folded JT on 9QxK on 3bet pot and other similar hands, I even gave up on reaching the 3,000,000 points balance being halfway there (meaning from about 2750000) with more than enough time on my pace to make it.
If you know the hand number or time this happened, you should definitely contact support and ask for a refund.
Quote:
Originally Posted by Enter Username
My point is that when you try to built an environment where players need to have full trust on your brand name as a guarantee for the consistency of their cashier, things like not being able to have a single session without app or server crashing does not help at all. Of course I am not implying that money gets stolen or something, I am just making the point of untrustworthy servers and apps not making me feel comfortable with fully trusting your network with the consistency of my cashier.
Sadly this is the downside of us using Adobe Air. There're bugs in the program which we have no way to fix as it isn't our product. In the long term we have a way around this, but this isn't going to be fixed in the next couple of months I'm afraid.
When we designed the poker client, we knew that we were compromising app speed in order to build it so quickly and on so many platforms at once. We didn't realise that Adobe Air also had lots of bugs that start causing us problems when we use a lot of resources. I'm not sure we'd have gone the same route if we'd have known this was going to be such a problem, but now we just have to make do with what we have until our longer term solution is ready.
Quote:
Originally Posted by Enter Username
As you already understand from my point balance, I am a very high raking player and I have lots of my action on Unibet. Everything I wrote is in good faith and in the interest of Unibet getting better because in the current situation it is only a matter of time before I give up on it. I would be very happy to help more, if I can.
Yeh, I understand your frustrations. Our biggest problems right now are all technical, which is frustrating to me too because I can't directly fix them. Last year our problem was not acquiring enough new players, but that was something I could fix, and it's moving in the right direction now. But these are a different matter as it's down to Relax. All I can do there is make them very aware of how important this is, and they understand that.
We have two sets of technical problems at the moment. One is Relax's ISP being unreliable, as we saw again this morning. This is something we can hopefully fix in the next eight weeks or so. Relax (the developers) take care of/pay for the ISP and data centre etc, not Unibet. Because Relax are relatively small, they just can't afford the kinds of things that a company like PokerStars can. But we've doubled our average daily revenue since we launched, so more is coming into reach now.
The other set of problems are largely to do with Adobe Air sucking. We're working on fixing this too, but it's a longer term project. This one is a matter of months rather than weeks. All we can do meanwhile is work to avoid the problems as far as possible, and there're maybe some coding efficiencies or whatever that we can find to help too.
I guess there's a 3rd set to do with the tourney lobbies going blank, but that at least is just a normal development problem of the kind we have every month, and one we can fix relatively easily, once we establish the case. I think that'll be solved pretty soon.
Finally, any more feedback is definitely welcome.
Quote:
Originally Posted by Pkrnit
Please ignore this request. I played already one
Could you convert my four 1 euro SNG tickets into one worth 4 euro?
I'd already done the former, would you like me to reverse it? As for the latter, sure, done.
Last edited by UnibetAndrew; 01-04-2016 at 11:44 AM.